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Amazing tool
What do you like best about the product?
I love that it is user-friendly. It is very easy to navigate and find information quickly.
What do you dislike about the product?
I dislike the lack of details that each action provides. I would love to see what products are removed from the cart and not just a product that was removed in general. This would be a great feature.
What problems is the product solving and how is that benefiting you?
I use Heap to verify actions that our customers make on their accounts. It definitely helps to confirm information like when they changed their next ship date. Keeps the customers honest.
Recommendations to others considering the product:
This is better than Tableau!
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Useful tool with a learning curve
What do you like best about the product?
I like that I can create custom reports and add them to a dashboard. Previously I had only used Google Analytics and Data Studios.
What do you dislike about the product?
The first couple of days using Heap was super frustrating because I didn't quite understand how it worked, and my team members weren't available to show me. And I couldn't find any option to chat with a rep from Heap (only email, but it took a couple of days to hear back). But I was able to use their help articles and videos to learn enough to build the report I needed.
What problems is the product solving and how is that benefiting you?
I needed to build reports based on our site's content so we know what's working and what's not. I just built the reports recently, so I haven't had time to use the insights in a tangible way yet. But I am hoping these become reports that I can use as our "guiding light" for the content strategy going forward.
Great Tool!
What do you like best about the product?
Great tool. Easy to use and has helped us optimize our customer journey
What do you dislike about the product?
There is not much to dislike - its been a great tool for us
What problems is the product solving and how is that benefiting you?
Understanding our customer journey and optimizing our campaigns/conversion rate based on the insight
Love the tool, but challenges exist.
What do you like best about the product?
Great access to data about how people are using our website.
What do you dislike about the product?
Any time our developers make a change to our site (happens daily), some report in Heap breaks based on the tagging and naming conventions in our code changing. So you really need your developers knowing how to build in a way that doesn't impact the data.
What problems is the product solving and how is that benefiting you?
Knowing what users are doing on our site and how they interact with different features.
Not for my product
What do you like best about the product?
There is less need for engineering to be involved when adding in UI items to track
What do you dislike about the product?
It doesn't track the iFrame filters of my product, so it was more challenging to set up
What problems is the product solving and how is that benefiting you?
Understanding usage metrics of my product
Easy to use and consistent
What do you like best about the product?
I was able to jump right in to Heap and start using it. I found it intuitive and easy to work with. It provides the data I need and I can easily export it for other purposes.
What do you dislike about the product?
I don't have anything I dislike as it serves the purpose that I need it for. If I have to go deeper into the product in the future as an admin, my rating may change.
What problems is the product solving and how is that benefiting you?
We have certain real time reporting that we need. Heap provides the data we need to do our jobs.
Excellent Tool for Data Analysis
What do you like best about the product?
The ability to set event triggers while simultaneously using our product live.
What do you dislike about the product?
The learning curve to get good with heap.
What problems is the product solving and how is that benefiting you?
We are assessing the success of feature releases and understanding user behaviour on the platform.
Recommendations to others considering the product:
Set aside time during the initial phase to learn Heap's best practices and capabilities.
When data is everything
What do you like best about the product?
Heap is great in the level of detail it allows you to track. Pretty much everything that can happen on your website can be turned into valuable data points. It's pretty easy to set up your events to be tracked and Heap University fills in a lot of blanks to get you started.
What do you dislike about the product?
There is a lot of data and if you aren't the one starting from scratch it can be a challenge to figure out what already exists and what doesn't
What problems is the product solving and how is that benefiting you?
Trying to better understand what my customers are doing and using events to trigger conversations in Intercom.
Heap it analytics on easy mode
What do you like best about the product?
Heap is pretty easy to pick up and use, even for non-technical folks. The initial integration is not particularly difficult and a non-analyst or non-engineer can then easily configure it to function correctly for their product.
What do you dislike about the product?
Nothing in particular. I've used Heap at a couple of companies now, and it's robust, but not that expensive. The UX and data visualization is great. It's almost data for dummies.
What problems is the product solving and how is that benefiting you?
My company has been trying to get a better sense of the paths that people follow within our product so that we can help them find the things they need more efficiently than they do today.
Great analytics tool!
What do you like best about the product?
Super easy to use. The analyze tools are super easy to use.
The event visualizer is super helpful and makes it super easy to create an event without needing the development team.
The event visualizer is super helpful and makes it super easy to create an event without needing the development team.
What do you dislike about the product?
I love the event visualizer, but it's missing a more accurate event definitions (events not using css)
What problems is the product solving and how is that benefiting you?
Heap helps our company become more data-driven, the dashboard help make it clear to see everything for every team in our company.
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