Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Simple tool, Great integration
What do you like best about the product?
the Integration with our CRM was simple and had a lot of options for pulling data
What do you dislike about the product?
Building the custom reports are not as clear as i thought they would be, you have to understand the DB before just jumping in there
What problems is the product solving and how is that benefiting you?
It enables us to pull data from our platform and analysis it as we see fit
Recommendations to others considering the product:
Take your time to understand the data and your needs
- Leave a Comment |
- Mark review as helpful
Prefer it to Google Analytics
What do you like best about the product?
As a data scientist Heap Sync is incredible, saves a ton of engineering effort involved in getting engagement data into data lake.
What do you dislike about the product?
Not always obvious why Heap Sync puts some columns on some tables and not others, pulls in strange fields from Google Optimize
What problems is the product solving and how is that benefiting you?
Basic analytics & product engagement, as well as customer journey and sales funnel analysis. Looking into specific feature performance. Creating user profiles and segments.
Great Product
What do you like best about the product?
Amazing data analysis tools that allow you to explore data in any way imaginable, I've only scratched the surface so far.
What do you dislike about the product?
Complexity can be overwhelming at first.
What problems is the product solving and how is that benefiting you?
Understanding the impact of different software features and processes
Suepr helpful tool beyond just for sales
What do you like best about the product?
One of my favorite research tools even though it is commonly geared towards sales teams. The ability to search for keywords, search for specific speakers, set up alerts for terms, and look at metrics/frequency around topics is just amazing.
What do you dislike about the product?
Honestly, nothing that I've come acrossed so far.
What problems is the product solving and how is that benefiting you?
Being able to tap into insights that otherwise live in siloed conversations that are not being documented anywhere. This is an incredible resource that everyone should be aware of.
10/10 Would Recommend
What do you like best about the product?
The best part about Heap is that it auto-captures everything, and you just have to go in and define it. I mainly use the Event Visualizer to define my events, and it's pretty easy to set up basic flows. There are obviously a lot of complex ways to use it, but it's pretty simple to get started out of the box.
What do you dislike about the product?
I could use more contextual help for some of the more complex things I'm trying to measure. I find myself triangulating what I see in the event visualizer, with definitions and use cases in the help center, and my website to ensure I'm on the right track. Of course, how does Heap know if what I'm trying to measure feels complex or not? There's not necessarily a simple answer here. But I guess more paths to find help would be nice.
What problems is the product solving and how is that benefiting you?
I'm using Heap to measure everything! Heap is showing me what areas of my site get more use than others; which features got a lot of attention at launch; and where users drop off in some of the more complex workflows. I'm still getting the hang of Heap to be able to see clear before & afters, but Heap gives us a baseline that we didn't have before.
Heap is a great way to easily source valuable data for analysis
What do you like best about the product?
I like that I am able to easily automate queries in order to quickly and succinctly gather relevant data
What do you dislike about the product?
The learning curve was a little high, but then again I'm not super privy to data analysis.
What problems is the product solving and how is that benefiting you?
I am analyzing user views vs sales made as a result of those views in order to inform our campaigns in the future.
Leaves a lot to be desired
What do you like best about the product?
The most helpful aspect of Heap is how it tracks every click by a user without setting up tracking in other tools such as Google Analytics/Adobe. This is great when designs on the website change because there will never be a data gap since Heap is tracking everything all the time. This is a new paradigm that newer tracking tools are following so it's not unique compared to newer tracking tools but definitely an advantage compared to Google Analytics/Adobe.
What do you dislike about the product?
The least helpful aspect of Heap is the interface provided for creating segments to evaluate certain populations of your customer base. When you want to change some parameters, the entire interface resets and this is very cumbersome when you want to look at multiple segments. Also, the custom API doesn't work well with Single Page Applications and has been quite the pain trying to solve some things.
What problems is the product solving and how is that benefiting you?
To date, Heap hasn't given us any benefit compared to other tools we use.
Recommendations to others considering the product:
Google Analytics, Adobe, Contentsquare
Powerful analytics tool for teams with limited resources
What do you like best about the product?
- The Heap platform is well designed so that it allows you to create a lot of different types of reports/analyses
- Minimal engineering support is needed to get your environment set up
- Heap University provides great resources for new users to learn best practices for the platform
- Minimal engineering support is needed to get your environment set up
- Heap University provides great resources for new users to learn best practices for the platform
What do you dislike about the product?
- At times, I do wish I had a bit more visibility into the underlying data. It can be a challenge to audit a dataset that isn't right. In those cases, you don't always know what the problem is, but being able to look at the raw data would be helpful
- There aren't many options to customize the charts so they are export-ready (e.g., editing the title and axis labels, changing the units, adding colors)
- There aren't many options to customize the charts so they are export-ready (e.g., editing the title and axis labels, changing the units, adding colors)
What problems is the product solving and how is that benefiting you?
We needed a better way to track user behavior/product engagement analytics on our platform. Heap solves this problem in a scalable way that will adapt to our product as it evolves over time (e.g., when we edit flows or add new features, Heap is instantly ready to track those features without any additional engineering resources). The biggest game-changer is that there was little setup that is required from our engineering team in order to get Heap up and running, which was a must given our very limited resources.
Marketing friendly product analytics
What do you like best about the product?
No custom code needed to track events which means engineering doesn't need to be pulled in on a regular basis
User friendly. It was easy to get answers to simple product questions right off the bat
User friendly. It was easy to get answers to simple product questions right off the bat
What do you dislike about the product?
Haven't found a lot of technical documentation on features like how cross device tracking is done
More custom reporting capabilities when the out of the box reports aren't ideal
More custom reporting capabilities when the out of the box reports aren't ideal
What problems is the product solving and how is that benefiting you?
Product funnel dropoff and latency
More insights into cross channel and device performance
User friendly UI with some visualizations to quickly validate hypotheses
More insights into cross channel and device performance
User friendly UI with some visualizations to quickly validate hypotheses
Great for understanding out prospect journey!
What do you like best about the product?
I like how user-friendly the platform is and all of the in-depth reports you can get out of using Heap. Being able to see what the initial referrer source is very useful.
What do you dislike about the product?
I wish there were more resources on how to properly use the tool and tutorials on how to create different kinds of reports. It would be nice to see heatmaps as well!
What problems is the product solving and how is that benefiting you?
One of the problems we've had was not being able to see which initial "first touch" sources our traffic was coming from. This has been one of the main things we've been using Heap to track.
showing 281 - 290