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Helpful Heap
What do you like best about the product?
Great, easy to understand, and modify dashboards, reports, and analyses. A good place to consolidate analytics.
What do you dislike about the product?
Visual design and the aesthetic can be a little drab – but not at all an issue with functionality.
What problems is the product solving and how is that benefiting you?
Analytics. Dashboards. Reports.
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Fastest Product Analytics Tool
What do you like best about the product?
fast implementation
event visualizer
live tracking
event visualizer
live tracking
What do you dislike about the product?
i like everything, there is nothing i dislike
What problems is the product solving and how is that benefiting you?
how my users are using feature
funnel of user journey
what makes user to purchase product & more...
funnel of user journey
what makes user to purchase product & more...
Tool for quick and effective analysis
What do you like best about the product?
It is easy to use and has features that help us to collect data and track the behavior of our audience in web and mobile applications, it provides valuable information about the behavior of your client, I like the function to add several statistics to a report and then several reports to a dashboard, I also love the approach to creating reports and integrations with other tools, I love the ability to quickly adjust my breakdown analysis within the tool, it also allows me to see in real time what my clients are doing, my tool Favorite is the information page, where we can analyze user activity.
What do you dislike about the product?
Since I started using this tool, I have not had any major problem, all its functions and features adapt very well to all my needs, I have nothing negative to say about it.
What problems is the product solving and how is that benefiting you?
It helps us find user profiles and account details is what impresses me the most, it has also helped us make some of the best decisions about products, this tool has provided us with a unique view of the behavior of our customers beyond what We have been able to analyze with other tools, it uses statistical analysis to identify segments within its funnel that statistically convert more than the average, it is also very useful for solving user problems, it has really simplified the way we track user activity.
It's a robust tool
What do you like best about the product?
It's a robust tool that allows me to monitor and measure every metric of my product
What do you dislike about the product?
It's not easy or intuitive for first users. They require particular experience in analytics tools.
What problems is the product solving and how is that benefiting you?
It allows me to monitor my product metrics
Recommendations to others considering the product:
none
Really good for analyzing data
What do you like best about the product?
Heap is a software that has helped us a lot in analyzing our data from the users of our platform. We created the events that we wanted to track and it has been really easy to use it ever since.
What do you dislike about the product?
For some people using heap is a little complicated. I've tried to teach some of my coworkers to use it and they find it a little confusing at first. Maybe there should be some easier way to use it.
What problems is the product solving and how is that benefiting you?
We use heap to calculate our clients health in our platform. We can see how many times they have used specific features and how they are engaging with our software.
Recommendations to others considering the product:
Recommend doing some tutorials before using it
Great Product
What do you like best about the product?
I like the event creation process the most
What do you dislike about the product?
Sometimes it's hard to navigate the new features
What problems is the product solving and how is that benefiting you?
I am trying to understand the user behavior on our website
Helpful Insight
What do you like best about the product?
Super helpful insight; really nice that I can use other team members' dashboards to pull my own data without making changes to their work
What do you dislike about the product?
A bit of a learning curve in creating a dashboard from scratch vs using an existing one, but I'm sure taking the time to go through some trainings for Heap would solve this quickly.
What problems is the product solving and how is that benefiting you?
What content is pulling engagement and what is not. It helps me make decisions what how/when/what to feature.
Heap Feedback
What do you like best about the product?
I appreciate that Heap is very easy to use
What do you dislike about the product?
That the Event Visualizer isn't currently available for React Native ios apps
What problems is the product solving and how is that benefiting you?
Tracking Google's HEART metrics. Benefits include understanding our user's behavior
An attractive product with pitfalls
What do you like best about the product?
The fact that it captures all click interactions and pageviews automatically is great. It also has a number of integrations with other services that are very helpful for data collection.
What do you dislike about the product?
It is so dependant on css tags that a lot of popular web development tools require additional work to get consistent results. The visual explorer was not working for months and may still not work, and was a big initial selling point. The tool sells itself based on being light on engineering in order to get use, but often ends up requiring quite a bit of engineering to use properly.
What problems is the product solving and how is that benefiting you?
It helped us easily get data from Shopify when we didn't have dedicated data engineering resources. It has let us provide simple, close to live reporting on what's going on with our website, which is of particular value around the holiday sales season.
Heap BigPanda review
What do you like best about the product?
Happy with this product, this allows me to gain insight on how users are interacting with our platform, what actions they are taking.
What do you dislike about the product?
There is not direct way to query the exact clicks that users are taking in the platform, I have to build an ugly sql query to surface this information
What problems is the product solving and how is that benefiting you?
User engagement and user activityb
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