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Data accessibility for those that lack SQL and technical experience
What do you like best about the product?
the event visualizer tool. It's so easy to teach others how to create their own events for reports with this feature. The reporting is intuitive and literally my entire company uses this tool
What do you dislike about the product?
Some discrepancies in the number of page views might be due to the latest iOS and safari update or for users that have really heavy ad blocker running on their browsers.
What problems is the product solving and how is that benefiting you?
Scalable and user-friendly experience relating to web, app, and conversion performance. creating user experience conversion funnels is a breeze, and it's a fantastic tool for exploring assumptions/hypotheses.
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Good Overall
What do you like best about the product?
The level of details we can go with data
What do you dislike about the product?
Some errors with timestamp when it comes to session and pageview
What problems is the product solving and how is that benefiting you?
Getting the details on user behavior.
Heap is great..very transparent and easy to use..I would really recommend.
What do you like best about the product?
Information is clear..easy to understand and great for everyday use
What do you dislike about the product?
Not much that I disliked as expressed in what I mostly like about the application
What problems is the product solving and how is that benefiting you?
Everyday customer issue.. Locating and analyzing information
Its best, but it can be better!
What do you like best about the product?
Details, it hones in every nook and corner of your app. Features that I like the most \ Segments, Passing events, User paths
What do you dislike about the product?
Visualizer, Please, plese better it. I have worked with amplitude and it kills the way it does.
What problems is the product solving and how is that benefiting you?
I am solving user problems such as increasing video views, betterin user experience through user paths taken and just bettering the world for our users in general.
Easy interface and fast results
What do you like best about the product?
It was super easy to find the custom events that I have, as well as some of the other heap tools available. It was fast to compile the data and easy to use for someone who doesn't use tools like this often.
What do you dislike about the product?
Nothing really to call out as of yet, great tool!
What problems is the product solving and how is that benefiting you?
Looking to track product usage to inform our roadmap and validate customer problems and use cases.
great for quick data visualization!
What do you like best about the product?
Easy to use filters, groupings and segments! I'm able to pinpoint which groups of users are doing what and at what rates. This is very helpful for planning tailored experiences and experiments for different users based on their user behaviour on site, or other identifying characteristics (ex device)
What do you dislike about the product?
The path function in heap could be clearer - I'd like to see how many users completed what paths, and similar to the influence touchpoints, a quick summary about which paths were most common
What problems is the product solving and how is that benefiting you?
Seeing page specific insights and overall insights for how our site visitors are interacting with the site. Which common touchpoints are highest converting, which flows can be better leveraged etc
Heap will change the way you think about product
What do you like best about the product?
It has an easy-to-use and intuitive interface. The features are thoughtful and a lot of work has been put into making it a useful tool. Dashboards show me exactly where I am at any given time and reports helps our team make informed decisions and validate the decisions we have already made.
What do you dislike about the product?
Initial onboarding was not ideal. It didn't feel very professional and it was difficult to get real value from it. Heap did pivot after we had some complaints and made good on what we paid for.
What problems is the product solving and how is that benefiting you?
We now can make informed decisions about the product we are releasing based on real data. We no longer need to make guesses on what is working and what isn't.
It's a great deep dive tool for analyzing all aspects of a product
What do you like best about the product?
Ability to analyze data without having to create events
What do you dislike about the product?
Missing key data such as time spent on a page/exit rate
What problems is the product solving and how is that benefiting you?
User conversion, retention and path analysis
Recommendations to others considering the product:
It's a great analytics tool
easy to learn, deep insights
What do you like best about the product?
granular insights about users compared to google anlaytics, easy to learn once you get started
What do you dislike about the product?
account reps are slow to respond, difficult to understand who is available to help when we identify discrepancies,
What problems is the product solving and how is that benefiting you?
user level insights, ability to get to the bottom of complex problems that we couldnt with GA
Great tool to track website activities
What do you like best about the product?
easy to use and provide tons of possibilities to track/analysis consumer wesite activities, and help business grow!
What do you dislike about the product?
the layout could be improved for easier navigation
What problems is the product solving and how is that benefiting you?
Website activities, page drop off.
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