Heap
HeapReviews from AWS customer
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Heap is pretty good
What do you like best about the product?
Heap allows users to define segments and collect data per agency/account. In addition, there is also a 'live' feature where it lets you record a specific event in your application, and it will record that particular action. This feature is very useful.
What do you dislike about the product?
The platform is a bit complicated to use. It's also confusing to define and filter graphs, so it's not intuitive as it may seem.
What problems is the product solving and how is that benefiting you?
We are looking at the different ways our clients use our platform, and we can also measure the number of people who log into our platform.
Increasing Access to Data for the Whole Team
What do you like best about the product?
Heap enables team members to run analysis on a wide variety of site metrics and funnels – and does so in a way that is user-friendly to those not well versed in data analytics or our backend setup.
What do you dislike about the product?
Sometimes it can be hard to know which defined event is the correct one to use – we have had Heap for a while and so there are several events named similarly. I also don't love the chart saving mechanism – it can be a little clunky and I wish I had a dashboard to view several saved charts at once.
What problems is the product solving and how is that benefiting you?
We have been able to use Heap to get quick metrics on how a page is performing even when we struggle to find that information in Google Analytics. We also use Heap to analyze the conversion funnel for various pages we have.
Refined
What do you like best about the product?
More clarity on the funnel and the user journey
What do you dislike about the product?
I think the interface can be a bit more user friendly
What problems is the product solving and how is that benefiting you?
supporting team on insights
Recommendations to others considering the product:
n/a
Easy-to-use no-code product analytics tool
What do you like best about the product?
Heap has a very intuitive platform that requires zero development support to track and analyze key events that users take within your product. I love how I can setup a comprehensive dashboard for a feature to help my team measure success of new enhancements or brand new product launches. Furthermore, Heap provides suggested analysis and reports to help you consider ways to look at usage data you may not have considered yet.
What do you dislike about the product?
It's a blessing and a curse, but there is so much functionality in Heap that sometimes I feel like I'm not leveraging it fully. For example, there is a "Live" feature that provides a live stream of user events with long the product. I'm sure they built it for a reason, but I'm not sure how to best use that feature to help my team achieve its goals.
What problems is the product solving and how is that benefiting you?
As mentioned above, I am a PM and use this to aid in discovery work as well as tracking success of new feature and product deployment. It has also been helpful to analyze the MAU and general engagement across our entire platform.
Very useful tool for product insights
What do you like best about the product?
Customizable events, graphs and dashboards. Sharing abilities are straight forward.
What do you dislike about the product?
Requires some learning to ramp up but otherwise easy to pick up
What problems is the product solving and how is that benefiting you?
We use these insights to prioritize our roadmap
Easy to Use
What do you like best about the product?
The heap platform is really intuitive and easy to use. We have a bunch of different dashboards we were able to create in Heap and this let's us easily check our data and make sure nothing looks off.
What do you dislike about the product?
It can be slightly confusing when saving a report and adding it to another report. It's too easy to edit other people's reports that they share with you without realizing it and then having to save it as a separate report.
What problems is the product solving and how is that benefiting you?
I'm on the marketing team and Heap gives us the ability to see a bunch of our data in real time. Without Heap, it would be hard for people that are not part of our analytics org to see this data and pull the info they want on their own.
Great place to analyze my business
What do you like best about the product?
I love the UI, as well as the many features Heap has to offer. I also love the support that you guys provide.
What do you dislike about the product?
Had some trouble at the beginning in terms of connecting it to our data warehouse.
What problems is the product solving and how is that benefiting you?
Where our customers originally come from. This helps us a ton in terms of knowing where to target our ads.
A really helpful tool and an even more helpful team.
What do you like best about the product?
The tool helps provide us insights into customer struggles and identify areas of opportunity. It helps us measure frequency and severity of issues and it quickly lets us add measurement to things that might take us longer to set up using our other tools.
What do you dislike about the product?
The things that we have identified to the teams as challenges often get addressed quickly. At the beginning, Auryc was not as good at pulling out insights. You had to go in and dig for things, but they have improved the functionality in that area significantly.
What problems is the product solving and how is that benefiting you?
Our fraud team has realized significant benefits in the areas of chargebacks. We often use it help identify customer struggles to help us improve the user experience.
Auryc is Awesome!
What do you like best about the product?
Auryc is excellent - it's got a relatively small learning curve and is pretty easy to use. They have a great team interested in your success; I've given them different reporting that I'm looking for, and it's never been a problem. They have been able to provide solutions that meet or exceed my expectations. We have also asked for different integrations with pieces of our marketing stack, and so far, we haven't been able to stump the team. I appreciate that the team is responsive and will often give same-day responses with solutions or finding time on my calendar to hop on a quick call.
What do you dislike about the product?
In my usage of Auryc I haven't run into any situation that the team hasn't been quick to respond to and help me get my answers. I don't give 10's very often and will say I have been delighted with our current partnership with Auryc.
What problems is the product solving and how is that benefiting you?
Auryc provides insight into how our customers interact with our website. Auryc gave us the ability to track things that we may not have thought to follow before. Using the event creator to create custom events for tracking on our website allowed us to dive further into optimization efforts. Some of the additional error reporting was an added benefit as it opened our eyes to areas of improvement that were lower-hanging fruits.
Recommendations to others considering the product:
You should look into Auryc further if you want more insight into how users interact with your website.
E-Commerce Manager
What do you like best about the product?
Viewing heat maps, click maps, and how much revenue each area of a particular landing page makes.
What do you dislike about the product?
Not being able to pinpoint our site speed issues.
What problems is the product solving and how is that benefiting you?
Catching friction points customers encounter so we can resolve them promptly.
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