Heap
HeapReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
We love Heap! So intuitive and flexible
What do you like best about the product?
Heap requires very minimal technical work to product incredible visuals. The interface is intuitive with drag and drop measures. It’s easy to create measures and segments of our customer data
What do you dislike about the product?
Heap has so far been ineffective for tracking session times of our users.
What problems is the product solving and how is that benefiting you?
We can easily track the usage of our new features by particular customer segment. We can see how engagement changes with new releases and view it all on a live dashboard
Good Product
What do you like best about the product?
It's easy to implement and saves a lot of dev work for us
What do you dislike about the product?
The data sometimes is not accurate. Some events didn't auto capture for 100% customers
What problems is the product solving and how is that benefiting you?
Where our customers drops the most and whether our customers have looping in applications.
One stop for all data metrics
What do you like best about the product?
The central location of all metrics, the information for each event
What do you dislike about the product?
It's takes too much clicks to hop from one place to other
What problems is the product solving and how is that benefiting you?
Dashboarding of all the use cases
Heap is very intuitive to use
What do you like best about the product?
Event visualizer! It's great to create events through the visualizer, and to debug using the Live Debug feature
What do you dislike about the product?
It takes a really long time for reports/graphs to load sometimes.
What problems is the product solving and how is that benefiting you?
I'm looking at whether a new feature improved conversion rate (A/B tests), bugs, overall site performance
Heap Review
What do you like best about the product?
It's simple to integrate. The insights provided are accurate.
What do you dislike about the product?
It's sometimes confusing on how to get set up. The documentation could be better.
What problems is the product solving and how is that benefiting you?
I am able to quickly get access to what users are clicking on, giving me insights into how to structure the app to align with product
Helped Kickstart our Team in Using Analytics for Decision Making
What do you like best about the product?
Heap's auto-tracking functionality allows us to capture insights without involving the development team. Whenever I've had questions or needed help the support team is also very responsive.
What do you dislike about the product?
Some of the dashboard functionality is limiting as certain types of reports can't be added. I know they're continuing to invest in this over time.
What problems is the product solving and how is that benefiting you?
We're looking to better understand our customer behaviour and track against our key metrics to see whether our newest features are really moving the needle.
Easiest web tracking implementation I've ever used!
What do you like best about the product?
Heap's auto-capture capability nearly eliminates the amount of development time that's needed to maintain website event tagging - our analytics team is able to define 90% of all needed events (and re-define to clean up mistakes) By syncing our data into Redshift via Heap Connect, we can easily merge it into our data lake in a nice clean format!
What do you dislike about the product?
The reporting capabilities in Heap's UI are somewhat limited compared to Google Analytics or Adobe Analytics - we often do analysis in downstream tools.
What problems is the product solving and how is that benefiting you?
We have successfully implemented event tracking across our entire web environment and mobile apps, with integrations to Pendo, Optimizely, and Marketo - this allows us to use Heap as the source of truth for all of our experimentation and personalization analysis.
The most comprehensive, have-your-back analytics tools on the market.
What do you like best about the product?
Heap's Autocapture means I don't have to worry about tagging every little click or conversion event that I need tracked, which is especially valuable when constantly optimizing pages, changing elements and A/B testing. Heap gives me the peace of mind that whatever data I need will be there.
What do you dislike about the product?
The relationship of one login only being able to access a single Heap account is honestly the most dislikeable thing about Heap. I have a handful of accounts for different domains and clients, and it would be nice to be able to access that all under a single login.
What problems is the product solving and how is that benefiting you?
A majority of the work I do revolves around user experience optimization and A/B testing. Most of the time, when I'm using Heap, it is to uncover new opportunities for testing or measuring the impact of a current/recent test. The combination of Autocapture and Heap's easy-to-use UI, saves me and my team countless hours on analysis and planning—instead we can use that time to actually run experiments and improve the site.
Recommendations to others considering the product:
Don't settle for traditional analytics tools just because they're inexpensive and have been around for decades. Take the leap into Heap—you won't regret.
Heap is a game changer for web marketing anlaytics
What do you like best about the product?
Heap tracks all interactions with your site at all times, so there is no need to set up individual events for everything upfront. I often will think of a new event to track and it is so nice to be able to create the event and have retroactive data at my fingertips.
What do you dislike about the product?
There are very few faults. The only thing I wish was better was the dashboard views. I would love more flexibility in the number of reports I can include and the size of the reports within the dashboard.
What problems is the product solving and how is that benefiting you?
I primarily use Heap to understand conversion funnels/pathways and user behavior. Heap allows us to go beyond the data Google Analytics provides to get a more granular look at what users are doing on our site. It helps up hone our user experience and identify friction in our conversion funnels. We also use the VWO integration which gives us more flexibility and granularity with our A/B testing reports.
Recommendations to others considering the product:
There is a bit of a learning curve if you are new to Heap, but they have a fantastic training video series called Heap University. It is a great way to learn the basics then just dive in and you'll figure out the reports that are most useful to you over time.
Heap makes it incredibly easy for anyone to unlock product adoption and engagement insights
What do you like best about the product?
As a non-technical user, I was able to start building meaningful dashboards in minutes. The reports I've created look amazing and are dynamic and interactive.
It's also been great how we've been able to port our Heap data into Tableau so we can create more multi-faceted reporting.
It's also been great how we've been able to port our Heap data into Tableau so we can create more multi-faceted reporting.
What do you dislike about the product?
It's definitely user error, but I was it was easier to create a comparative analysis.
What problems is the product solving and how is that benefiting you?
Heap has given our company powerful adoption and engagement data. As a member of our product marketing team, for example, I'm able to see how are various campaigns are contributing to adoption. I can make data analysis a part of my day-to-day job so I can understand our business and make better decisions.
We're now able to pinpoint our users by their product behavior so we can send them better resources or identify power users for beta programs, webinars, and customer referrals.
We're now able to pinpoint our users by their product behavior so we can send them better resources or identify power users for beta programs, webinars, and customer referrals.
showing 641 - 650