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Excellent Product for reviewing user sessions
What do you like best about the product?
Auryc is a very useful tool for replaying user sessions and provides multiple options for searching user sessions and also various search filters for RCA. Also, the various dashboards it provides is very useful.
What do you dislike about the product?
I do not have anything at the moment.I do not have anything at the moment.
What problems is the product solving and how is that benefiting you?
Customer issues
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Great tool to track product use without having to think about all the use cases
What do you like best about the product?
Easy and straightforward to get started. In just a few minutes I was able to start tracking user actions on my site
What do you dislike about the product?
I wish it would allow me to view user actions like Fullstory
What problems is the product solving and how is that benefiting you?
I can easily graph and calculate retention rate. Track source of traffic.
Very powerful
What do you like best about the product?
The insights and analytics provided by Heap are incredibly powerful. There are a ton of metrics that it collects that you can use to run reports. I've probably only scratched the surface myself and am learning new options every day.
What do you dislike about the product?
Some reporting formats could be improved. I'm thinking specifically about the Paths option where the output would be much more useful in a flow chart format.
What problems is the product solving and how is that benefiting you?
We are using Heap to provide actual usage metrics for the websites that we build for our clients. We also use some of the analytics to assist us in troubleshooting and detection of usage paths to proactively detect any painpoints in our sites.
Easy to build and monitor reports
What do you like best about the product?
Great platform for building reports/dashboards and tracking users in real-time.
What do you dislike about the product?
The 'behavioral flow' reports could use improvement.
What problems is the product solving and how is that benefiting you?
We use Heap to monitor our ecommerce site, check user paths to discover bugs, and to analyze the experiments we run on our site.
Recommendations to others considering the product:
You will need an engineer to define custom events for full functionality.
New Product, but good support
What do you like best about the product?
- good and timely support from the team
What do you dislike about the product?
- feature development timeline is taking long
What problems is the product solving and how is that benefiting you?
- tracking user journey on FE experiences
- tracking FE errors
- usability testing
- tracking FE errors
- usability testing
Powerful and a lot of effort to set up
What do you like best about the product?
How granular I can get with identifying site element performance and the easy way I can tag events on a page.
I also appreciate the easy at which graphs are created.
I also appreciate the easy at which graphs are created.
What do you dislike about the product?
The organization of the platform means I can't bucket folders within folders and things get duplicated and messy.
There's so much set up to do. I have to carve out a lot of my time to build paths. I wish I could "auto analyze" where every new item had a certain set of filters automatically applied.
There's so much set up to do. I have to carve out a lot of my time to build paths. I wish I could "auto analyze" where every new item had a certain set of filters automatically applied.
What problems is the product solving and how is that benefiting you?
Looking at enroll path engagement.
Honestly, we haven't had an insight from Heap in a while, because we haven't been committing time to it.
Honestly, we haven't had an insight from Heap in a while, because we haven't been committing time to it.
Our go-to for product analytics
What do you like best about the product?
Heap does so much out of the box - once you install the script it's already tracking every click and pageview and with a bit of customization we're able to really understand how users are interacting with our platform.
What do you dislike about the product?
Lack of documentation, especially use cases, can be frustrating. Getting the tool setup is pretty straightforward but we wish there were more resources on how to get the most out of it.
What problems is the product solving and how is that benefiting you?
Each of our core teams has their own dashboard to see how their channels and users are using our tool - it's made insights really easy to find and understand and also plays nicely with our other marketing tools.
Easier than Google Analytics
What do you like best about the product?
Clean design: Heap is much more user-friendly interface than Google Analytics. Also, Heap provides a longer lookback period than Google Analytics, which is very convenient.
What do you dislike about the product?
Moving reports between different collections is a bit cumbersome. It's a very manual, multi-step process. Report generation is also occasionally slow.
What problems is the product solving and how is that benefiting you?
I am an editor at Boundless Immigration and use Heap to track page/content performance and lead conversions.
Clicktracking Made Easier
What do you like best about the product?
Snapshot dimensions and retroactive DOM capture, plus Heap Connect and a retroactively defined event stream to query.
What do you dislike about the product?
There is still custom work (of course) to send certain events and properties to Heap via API.
What problems is the product solving and how is that benefiting you?
Reducing the maintenance overhead of Google Analytics while increasing trust in data
Flexible, yet powerful data tracking tool!
What do you like best about the product?
The ability to retroactively define events is a huge time saver. It allows our team to move quickly without needing to stop and define our measures ahead of time.
Good reporting out of the box helps our PM team stay on top of our main KPIs with relative ease.
Good reporting out of the box helps our PM team stay on top of our main KPIs with relative ease.
What do you dislike about the product?
The product is not the easiest to pick up and caters to a fairly technical audience. The query abilities are sometimes limited which forces us to leverage our data warehouse instead of their reporting UI
What problems is the product solving and how is that benefiting you?
We get a clear sense of how people are using our product, what features they use the most, and the audience demographics about our user base.
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