Heap
HeapReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,088 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Work well, easy setup, and allows to retroactively analyze behavior
What do you like best about the product?
The big upside to Heap is that is tracks everything by default. It means there's less need to ask devs add tracking code, and it's easier to track and analyze something you didn't think about before.
What do you dislike about the product?
The onboarding of the tool is still hard for non-technical people. Querying data requires knowledge, or at least to learn about how Heap works. It's not intuitive enough, and this means we had to spend time educating internal users.
What problems is the product solving and how is that benefiting you?
It helps us analyze behavior in our products, conversion funnels, conversions paths, time between specific actions, etc. It is very good to measure the performance of a product/feature, and validate assumptions about how our customers are using it (or discover how they use hack around it).
Recommendations to others considering the product:
Just make sure pick one analytics platform, and stick to it. Having multiple tools makes it really hard to consolidate data.
Easy implementation, faster insights! - And a plan for everyone!
What do you like best about the product?
- Easy to implement and saves developer time.
- Retroactive dataset reduces the time to define and wait for data population.
- Event Visualizer is powerful and easy to use.
- Clean and Minimal UI making it intuitive to use.
- Retroactive dataset reduces the time to define and wait for data population.
- Event Visualizer is powerful and easy to use.
- Clean and Minimal UI making it intuitive to use.
What do you dislike about the product?
The queries when run to understand the actions performed doesn't show the total user count which makes it tough to capture holistic view.
Haven't used it that extensively but whatever I tried I was able to do.
Haven't used it that extensively but whatever I tried I was able to do.
What problems is the product solving and how is that benefiting you?
Understanding the usage of the application to guide product & design decisions.
The goal was to not miss on user data generated while users interact with our application and then analyze them to discover drop-off points and subsequently iterate towards a simpler solution.
The goal was to not miss on user data generated while users interact with our application and then analyze them to discover drop-off points and subsequently iterate towards a simpler solution.
Forget and set is better than set-and-forget
What do you like best about the product?
Once we had Heap set up, I could immediately see historical data. Autotracking is a huge plus for us. You can be confident that you’ll be able to answer questions you haven’t thought of yet.
Paths reports & Influence reports uncover insights that would not immediately be available in reports you filter yourself.
Paths reports & Influence reports uncover insights that would not immediately be available in reports you filter yourself.
What do you dislike about the product?
Some of the filters are a little counterintuitive and the UX on graphs needs work.
What problems is the product solving and how is that benefiting you?
Well basically I am solving other people's problems now because I understand analytics better. It's a fairly easy to use system though so hopefully I can train others to do their own analysis.
Automagically capture interaction
What do you like best about the product?
Heap's event-driven tracking and automatic capturing help you sleep better at night.
What do you dislike about the product?
Ability to easily export data in real-time in a cost-effective manner - you require an Entreprise plan.
What problems is the product solving and how is that benefiting you?
Real-time tracking without the hassle.
Making ecomm great again
What do you like best about the product?
The ability to see things we thought were not trackable. It's immensely powerful in help drive decisions on design and UX with real data.
What do you dislike about the product?
Nothing I mean if you can get Frank Ocean to drop an album or Yandhi released that'd be great.
What problems is the product solving and how is that benefiting you?
We're a new company so making sure that we continue to grow month over month is really important.
Easy to use and helpful for our team
What do you like best about the product?
What I like best of he software is it’s easy to use interface. Someone without an engineering background can go in and setup their own dashboards for analytics. This is very powerful for us. I also like the fact you have different chart to table options which is extremely helpful when analyzing.
What do you dislike about the product?
This may exist, but I may not be aware of it, but I would like a way to mass export my dashboards or have them emailed to me automatically.
What problems is the product solving and how is that benefiting you?
Currently, we look at heap to capture usage information on the Customer Success side. We also track which features are being used most and use the data to make decisions.
Heap review
What do you like best about the product?
Getting data from the app retrospectively. And how easy is to define events.
What do you dislike about the product?
Pricing structure. It can get very expensive, especially because of Heap's "catch-all" capabilities.
What problems is the product solving and how is that benefiting you?
Understand different use cases. Improving the User Experience of the product.
Recommendations to others considering the product:
Get more integrations (Airtable, Klipfolio) and create more affordable plans.
Really good analytics. quick and easy
What do you like best about the product?
no need to configure.
the docs are clean and easy to understand.
the docs are clean and easy to understand.
What do you dislike about the product?
1. in the reports, I would like to have a "sort".
right now it's sorted by the number of events happened during the session.
I would like to see it as the flow (without opening them one by one)
2. I would like the app to perform a "known issues test"
as facebook browser is known to cause issues, the system can check if it performs well for my site and let me know if it has any issues.
it can do so with different parameters, like wifi vs. mobile data, known issues with operation systems and so on..
right now it's sorted by the number of events happened during the session.
I would like to see it as the flow (without opening them one by one)
2. I would like the app to perform a "known issues test"
as facebook browser is known to cause issues, the system can check if it performs well for my site and let me know if it has any issues.
it can do so with different parameters, like wifi vs. mobile data, known issues with operation systems and so on..
What problems is the product solving and how is that benefiting you?
simple analytics.
I found a problem in the fannel in the facebook browser
I found a problem in the fannel in the facebook browser
Recommendations to others considering the product:
very nice.
quick and easy to use
quick and easy to use
Good Analytics tool for Tracking Customer Data and Reporting
What do you like best about the product?
Increase Your Data Access, Drive Better Business Outcomes through user behaviour and clickstream through product, also we use to understand and verify user-reported bugs on the product.
I use mostly Analyse( User Funnel, Graph and Retention), Define, Dashboard and Reports.
I use mostly Analyse( User Funnel, Graph and Retention), Define, Dashboard and Reports.
What do you dislike about the product?
It does not give user session-level insights and It's feature suggestion to upload bulk user and show their behaviour and give a different type of user-param on that.
What problems is the product solving and how is that benefiting you?
It's helping me to verify:
1. Product business outcome by understanding User
2. Verify user-reported bugs
3. Design Decisions
4. Analyse User data
5. Reporting
6. Checking Impact of design and product change
7. Help to identify the scope of improvement.
8. Creating a dashboard to look at a glance
9. Checking conversion b/w different pages
1. Product business outcome by understanding User
2. Verify user-reported bugs
3. Design Decisions
4. Analyse User data
5. Reporting
6. Checking Impact of design and product change
7. Help to identify the scope of improvement.
8. Creating a dashboard to look at a glance
9. Checking conversion b/w different pages
Recommendations to others considering the product:
A very good tool to take data-oriented decisions in design and product.
Heap Experience
What do you like best about the product?
Heap is the perfect tool for matching up onsite behaviour with key business metrics. It makes it incredibly easy to track the impact of any changes on site. The retrospective ability to track on-site actions ensures nothing is ever lost from a data tracking perspective.The account team are also really responsive with any issues or queries.
What do you dislike about the product?
The key value from Heap is using the data downstream, it can sometime's be tricky to use the UI.
What problems is the product solving and how is that benefiting you?
We constantly use Heap to track on-site actions and funnels. We're able t quickly understand any changes on site and their impact on conversion metrics.
showing 851 - 860