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No more worry about adding events to every feature - you can add them later
What do you like best about the product?
The biggest advantage of using Heap versus other event-based analytics services like Mixpanel is that you can define your events/pageviews retrospectively. This means that when you get moments like "I wonder how many people used feature X" but forgot to instrument it with events when shipping the feature you can add events and track all historic and feature events from that point. That is like magic.
What do you dislike about the product?
Everything is super customisable on Heap so it can be daunting setting up your reports and dashboards the first time.
What problems is the product solving and how is that benefiting you?
- Tracking feature adoption
- Measuring retention
- Measuring conversion rates in various flows/funnels
- Measuring retention
- Measuring conversion rates in various flows/funnels
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My favourite analytics tool
What do you like best about the product?
Easily being able to filter using funnels
What do you dislike about the product?
Lack of mobile app intergation support for react native
What problems is the product solving and how is that benefiting you?
Monitoring forms to assess and address any drop off issues
Recommendations to others considering the product:
Just try it
Very easy to set up and add to application
What do you like best about the product?
It's very easy to use and incredibly visual. Defining and tracking events is very quick with the click visualizer
What do you dislike about the product?
Wish I could make certain queries that are currently not allowed. For example, number of users that have been verified by our application.
What problems is the product solving and how is that benefiting you?
We track our application metrics for our consumer social app. We like to see our daily and weekly usage
Historical Events are Great
What do you like best about the product?
Being able to get history on events that weren't tagged previously is a game changer. Even exploring in the visualizer allows easy access to what parts of the page people are engaging with.
What do you dislike about the product?
The chart options aren't great and don't always follow best practices (side-eye to pie charts), more flexibility to sizing elements on dashboards would be nice.
What problems is the product solving and how is that benefiting you?
Company hasn't implemented HeapSQL yet, looking forward to using that for more advanced process mining question. Was able to use it to quickly see which elements on a menu users were using to help inform UX decisions.
Recommendations to others considering the product:
Too new a product to really get into this space.
Great tool
What do you like best about the product?
The amount of detail and insight to user behavior is amazing and the CS team does an amazing job.
What do you dislike about the product?
Some of the word choices can be confusing, specifically around date range. There is a bit of a learning curve, but I'm not sure if that could be avoided.
What problems is the product solving and how is that benefiting you?
We've struggles for a long time to understand which features are being utilized by our users. Heap has helped tremendously with that.
Recommendations to others considering the product:
Heap is an amazing tool that makes it so easy to understand what users are doing on your site.
Heap is fab!
What do you like best about the product?
I like how you can filter by user and see all the events they've completed.
What do you dislike about the product?
It isn't so easy to see where the application has come from as Heap only seems to track initial referrer rather than the channel they came through when they specifically submitted the application.
What problems is the product solving and how is that benefiting you?
Running campaigns with partners with minimal IT work. Being able to see how customers came to us and attribute them to the right channel.
very usefull but not that easy to create reports
What do you like best about the product?
i like seeing what users do on my platform and when do they connect each time.
What do you dislike about the product?
i find it hard tu create reports and i would love to have an mobile app
What problems is the product solving and how is that benefiting you?
what navigator uses my users and when do they connect. what features do they use most
Hours saved with Heap
What do you like best about the product?
Heap gave us an insightful view into how and what our online customers are doing. In a matter of hours were were able to build reports, dashboards, and realizations about our product portfolio.
What do you dislike about the product?
From a dashboard and one of its charts, when I click through to see more details around a data point, I'd like to be able to see a more condensed view of the data point. Currently, data points such as a sliver of clients take up a lot of screen real estate.
What problems is the product solving and how is that benefiting you?
We're analyzing user engagement with our cloud-based platform as well as how well new features are being adopted in their target markets.
Recommendations to others considering the product:
It's worth exploring and realizing how easily a non-programmer can manipulate data.
Great insight into events, users and sessions happening on a website
What do you like best about the product?
I like the Webhooks and User Analytics portion in Heap
What do you dislike about the product?
I don't like the time period/time range customization piece and some UI design
What problems is the product solving and how is that benefiting you?
Trying to connect our offline and online data for retail
Overall good experience
What do you like best about the product?
insight into users detailed interactions
What do you dislike about the product?
there is no google tag manager integration
What problems is the product solving and how is that benefiting you?
getting more insight into what our users are doing while on our site, which helps us iterate on our application flow. We've realized more people getting through our funnel by addressing problem areas.
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