Heap
HeapReviews from AWS customer
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Super helpful for finding missing details!
What do you like best about the product?
Helps me find mobile numbers and other lead information that can often drop out when transferring to our CRM. New sales that are missing details often I can find what I need using heap.
What do you dislike about the product?
Haven't found anything yet that I dislike
What problems is the product solving and how is that benefiting you?
- Useful for finding missing details
- Useful for policies setup by customers online themselves
- Our CRM often splits out leads over 2 contacts so HEAP helps resolve this so we can connect details
- Useful for policies setup by customers online themselves
- Our CRM often splits out leads over 2 contacts so HEAP helps resolve this so we can connect details
Recommendations to others considering the product:
None that I can think of
Comprehensive, Easy, Intuitive
What do you like best about the product?
Heap captures everything. Everything. Classifying web activity, analyzing, and creating meaningful reports is easier than any other web tool I have ever used.
What do you dislike about the product?
The things that other tools do well (pathing, channel attribution, etc) are not Heap’s strong suit.
What problems is the product solving and how is that benefiting you?
How tests are performing, what activity is leading to conversion (and which deter it), and a host of other ad hoc analyses.
Very helpful in seeing in-app user activity
What do you like best about the product?
Heap is essentially our in-app analytics that give us insight into everything we want to see that our users are doing.
What do you dislike about the product?
For a basic, non-techy user some of the features feel too complicated to dive into.
What problems is the product solving and how is that benefiting you?
We are getting user-level insight into where are users are going inside of our software.
Good for non analysts, a bit of a learning curve for those that can query a db
What do you like best about the product?
I think the thing that I like best is that users can track clicks on DOM elements using a WYSIWIG editor. it's also very easy to create funnel visualizations
What do you dislike about the product?
I personally find it easier to just query our data warehouse when I want to look at user behavior, or how behavior flows during a session. However, I realize that the majority of users who would benefit from an event analytics system like Heap may not have that ability.
What problems is the product solving and how is that benefiting you?
I use heap primarily to dig deeper on click events and to easily create funnel visualizations.
Recommendations to others considering the product:
If you're not already placing event data into a data warehouse and/or have team members who are not comfortable creating complex queries, then I'd definitely choose Heap.
Good analytics service - some reviews not intuitive
What do you like best about the product?
I like the ability to visually define events
What do you dislike about the product?
Can't lump landing pages, at least not intuitively
What problems is the product solving and how is that benefiting you?
Analyzing conversion funnels for CRO problems
Recommendations to others considering the product:
Complement with other analytics tools
Easy Integration - Great Insights
What do you like best about the product?
Integrating heap into our applications is easy, and gives us access to insights we don't have to build ourselves. We personally only use the server side events, but it cuts down on dev time for insights we like to have.
What do you dislike about the product?
Sometimes it can be challenging to get exactly the data you want displayed, but this may be tool unfamiliarity, not a lacking of features.
What problems is the product solving and how is that benefiting you?
Heap helps us track usage easily, and display them quickly.
By sticking to server side events, it also allows us to respect our users privacy, and only report the data, and events we want.
By sticking to server side events, it also allows us to respect our users privacy, and only report the data, and events we want.
Amazing tool - the first analytics tool to implement
What do you like best about the product?
The ability to historially look at how users are interacting with your product without having to set an event is a game-changer.
What do you dislike about the product?
The cost, pricy compared to other analytics platforms.
What problems is the product solving and how is that benefiting you?
Analysing user flow and figuring out where they are dropping off in a funnel.
Recommendations to others considering the product:
If you are about to launch your product, Heap should be the first analytics tool you implement.
Doing the job
What do you like best about the product?
Very easy to set up a couple of dashboards and tag the events you are interested to. No coding skills required.
What do you dislike about the product?
I monitor the same segments through different charts in the same dashboard, but the segment colors are not consistent across the charts...
What problems is the product solving and how is that benefiting you?
Heap helps us monitor the way our users use our product at a glance.
No more worry about adding events to every feature - you can add them later
What do you like best about the product?
The biggest advantage of using Heap versus other event-based analytics services like Mixpanel is that you can define your events/pageviews retrospectively. This means that when you get moments like "I wonder how many people used feature X" but forgot to instrument it with events when shipping the feature you can add events and track all historic and feature events from that point. That is like magic.
What do you dislike about the product?
Everything is super customisable on Heap so it can be daunting setting up your reports and dashboards the first time.
What problems is the product solving and how is that benefiting you?
- Tracking feature adoption
- Measuring retention
- Measuring conversion rates in various flows/funnels
- Measuring retention
- Measuring conversion rates in various flows/funnels
My favourite analytics tool
What do you like best about the product?
Easily being able to filter using funnels
What do you dislike about the product?
Lack of mobile app intergation support for react native
What problems is the product solving and how is that benefiting you?
Monitoring forms to assess and address any drop off issues
Recommendations to others considering the product:
Just try it
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