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Hard to see business value above GA
What do you like best about the product?
Ability to cope with single page applications
What do you dislike about the product?
Although the interface allows a lot of customisation, it is customisation that isn't needed at the cost of usability. We know just use GA
What problems is the product solving and how is that benefiting you?
We started using heap because of the way to deals with SPA. GA initially seemed unreliable for SPA.
Recommendations to others considering the product:
Please run usability tests to inform the interface design. Please consider more out of the box or default views.
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Easy to setup, really generous free plan
What do you like best about the product?
1) Setup does not require developer time.
2) Reasonably intuitive interface for the complicated queries you could build
3) Sharing reports with team
2) Reasonably intuitive interface for the complicated queries you could build
3) Sharing reports with team
What do you dislike about the product?
Not much. More common flows/reports could be pre-created.
What problems is the product solving and how is that benefiting you?
I use heap to understand what customers do with my product, where they get stuck, what works well, what does not work well.
Benefit - When you start a product, you will not have time to focus on data collection and analytics but you should be doing this from day 0. This is where heap shines. I started using heap really early in product dev cycle, and been collecting tons of data since then. Earlier when i had not many customers, i would visit heap once a week to see what customers are doing and now i do this everyday. With more data and historical data I am able to see create reports just by naming existing events and all data is already there!
Benefit - When you start a product, you will not have time to focus on data collection and analytics but you should be doing this from day 0. This is where heap shines. I started using heap really early in product dev cycle, and been collecting tons of data since then. Earlier when i had not many customers, i would visit heap once a week to see what customers are doing and now i do this everyday. With more data and historical data I am able to see create reports just by naming existing events and all data is already there!
Recommendations to others considering the product:
If you are building a product (specially SaaS), Add heap today. It will take not more than 15 minutes and you will be able to generate reports on historical data and reap the benefits later.
Very poor support for free/growing accounts
What do you like best about the product?
The product itself is pretty neat and useful for user-level analytics.
What do you dislike about the product?
Heap, on one fine day, closed our account without any notice as we were exceeding our free trial quota. This unprofessional behaviour put us off so much that even when we had the capacity to upgrade the paid account, we chose not to.
What problems is the product solving and how is that benefiting you?
We have mostly used Heap to study user behaviour on website.
Great insights!
What do you like best about the product?
It allows me to gain insights on my product without requiring data analyst or engineering support. Simple and easy to understand! Event visualizer makes it super easy to create events to track. Reports are easy to generate. Data is constantly being collected so I can review historical data.
What do you dislike about the product?
Missing data on users with ad blockers.
What problems is the product solving and how is that benefiting you?
Way better understanding of product usage and helps narrow down where to focus our efforts.
Great event based analytics tool
What do you like best about the product?
The most useful thing about Heap is the ability to create events via the platform without needing a developer to create them all for you.
What do you dislike about the product?
The most annoying thing about Heap is probably the lack of advanced charting and graphing options. When you compare to something like Power BI to create nice dashboards and similar.
What problems is the product solving and how is that benefiting you?
We are able to track the end to end flow of a user throughout our user funnel which is amazing. We can track overall conversion percentages as well as specific points in the funnel.
Recommendations to others considering the product:
Useful analytics tool for being able to capture all analytics and define events at a later date
Heap is the ultimate tool for analytics power users
What do you like best about the product?
Heap is amazingly easy to get up and running. With a code snippet added to a page, you get incredible insights without needing to add track events throughout your application.
What do you dislike about the product?
I use Heap on all of my projects where the clients can afford it. It's a really expensive price point and the tiers are really steep. I've had 3 projects use it on the free tier and as soon as we hit the max sessions, we had to switch to Google Analytics.
What problems is the product solving and how is that benefiting you?
Creating custom reports and running granular details on what our customers are actually doing.
Best tool for tracking events and funnels and segments on your website.
What do you like best about the product?
I like that you can place the tag and then everything in DOM collects which you can later compile and name the elements already tracked.
What do you dislike about the product?
Pricing is a bit high. I also wish the UI was a bit more updated.
What problems is the product solving and how is that benefiting you?
Funnel drop offs, time on funnel, segment sizes
Recommendations to others considering the product:
Give heap a try by just place the tag.
Heap is just awesome
What do you like best about the product?
What I like the best is the fact that I can go anytime to Heap and just create an event. Then Heap will return to me all the tracking data related to my new event, even before my event was created.
What do you dislike about the product?
Not very often, but sometimes Heap can be a bit slow while loading reports. (But that doesn't hurt that much)
What problems is the product solving and how is that benefiting you?
Learning more about the users of my web app, also learning about the impact of each feature I release to my customers.
Great product
What do you like best about the product?
Heap gets a lot of things right. The combo of auto-capturing data, being able to track important stuff via API, and then solid analysis tools is reallly great.
What do you dislike about the product?
The limits in the free tier is a bit annoying, especially combined with the only upgrade path being $500/mo. I’d like to see a more clear upgrade path, and ideally a plan that is in the 50-150/mo range. Mobile app or at least better mobile website would be great too.
What problems is the product solving and how is that benefiting you?
Marketing attribution and conversion funnels are great. Exploring product engagement is really good too.
Great asset
What do you like best about the product?
Simple to use, very powerful, and no engineering support required
What do you dislike about the product?
Dashboards are a bit tough to figure out
What problems is the product solving and how is that benefiting you?
We are able to understand our funnel much better.
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