Easy-to-Use AI Search Across Multiple Data Repositories
What do you like best about the product?
We are using this as a way into using AI for end users - being able to search and surface multiple data repositories in an easy to use manner.
What do you dislike about the product?
We are still working on implementation and rollout to general users.
What problems is the product solving and how is that benefiting you?
Ability to search across domains ie SharePoint and Workday and policies all on non integrated systems
Excellent time saving product
What do you like best about the product?
It keeps me from having to go to a bunch of places to find answers and take actions. It's not quite a 1 stop shop, but it's close.
What do you dislike about the product?
Actions have to be configured on the back end properly, so it's value as an agent is dependent on how many use cases are established.
What problems is the product solving and how is that benefiting you?
It's a consolidated knowledge base that's specific to my role. I don't have to provide background info, I just it to do what I want
Amazing!
What do you like best about the product?
What’s not to like!? Looking forward to continued use.
What do you dislike about the product?
That more people don’t know about this product!
What problems is the product solving and how is that benefiting you?
Work quicker, spend more time on productive work.
Incredibly Easy Setup and Effortless Plain-Language Q&A
What do you like best about the product?
It is incredibly easy to use and set up. From a technical point of view, connecting to knowledge information is very easy. From the end user, you just have to ask the question in plain language
What do you dislike about the product?
I would like it to be connected to a few more enterprise applications with easier integrations.
What problems is the product solving and how is that benefiting you?
It is meeting the providers where they work through integration with EMR help. It is reducing calls to the service desk
Great guidance, but weak analytics and ServiceNow integration limit enterprise readiness
What do you like best about the product?
Tone of answers and guidance; the connections to ServiceNow as a backend, and the availability of interfaces in various places (Google Chat, Employee Center, etc..)
What do you dislike about the product?
It's not enterprise-ready. Chats are not synced between channels, integration with ServiceNow catalog items is weak, managing the Moveworks development is difficult. The analytics are weak.
What problems is the product solving and how is that benefiting you?
Moveworks is becoming our employees' first choice for help. That's huge, and allows savings of time versus searching in various places.
Fast, Chat-Based Support—Great for Common Requests, Less So for Complex Issues
What do you like best about the product?
What I like most about Moveworks is how simple it makes getting support. Instead of raising tickets and waiting, you can just type your issue in chat and get quick help. It understands normal language really well, so you don’t need to be technical.
It saves a lot of time by handling common requests like password resets and access issues automatically. This reduces workload for support teams and improves response time.
Overall, it makes the whole support process faster, smoother, and more efficient compared to traditional methods.
What do you dislike about the product?
What I dislike about Moveworks is that sometimes it doesn’t fully understand more complex or uncommon issues, and you still need to connect with a human agent. Also, the initial setup and customization can take some time depending on the systems being used.
At times, the responses can feel a bit generic, especially when the query is not very clear. It works really well for common tasks, but for more detailed problems, it may require escalation.
Overall, these are minor drawbacks, but improving handling of complex queries would make it even better.
What problems is the product solving and how is that benefiting you?
Moveworks helps solve the problem of slow and manual employee support processes. Earlier, most issues required raising tickets and waiting for the IT or support team, which delayed productivity. With Moveworks, many common requests like password resets, access issues, and basic troubleshooting are handled instantly through chat.
This reduces the workload on support teams and allows them to focus on more complex tasks. It also improves response time and overall employee experience, as issues get resolved much faster without long wait times.
From a business perspective, it increases efficiency, reduces operational costs, and ensures smoother day-to-day operations across teams.
Seamless Slack/Teams Integration That Resolves IT Requests Fast
What do you like best about the product?
What I like most about Moveworks is how seamlessly it integrates with tools like Slack or Microsoft Teams and can actually resolve issues without me having to raise a manual ticket. In my experience, it’s especially helpful for common IT requests such as password resets, access requests, or simply checking ticket status. It feels almost instant and cuts down on a lot of back-and-forth with support teams. The natural language understanding is surprisingly good, which makes the whole experience feel smooth and straightforward.
What do you dislike about the product?
One area Moveworks could improve is how it handles more complex or edge-case queries. It works really well for common, repetitive requests, but there are times when it doesn’t fully understand less frequent or more nuanced issues, and I still end up needing to escalate to a human agent. That interrupts what is otherwise a smooth experience.
What problems is the product solving and how is that benefiting you?
Moveworks mainly helps address slow, manual IT/HR support processes. Previously, even for simple requests like password resets, access requests, or basic policy questions, we had to raise a ticket and then wait for someone on the support team to respond. That often led to delays, along with unnecessary back-and-forth communication.
Fast, Accurate Automation for Employee Support Requests
What do you like best about the product?
It stands out of its ability to automate employee support request quickly and accurately. It helps reduce manual workload by resolving common HR and IT queries instantly through a user-friendly conversational platform.
What do you dislike about the product?
One thing about Moveworks is that initial setup and customization can take time, especially for organizations with complex workflows or multiple systems. some advanced features may require additional configuration and training to get the best results.
What problems is the product solving and how is that benefiting you?
Moveworks helps solve the challenge of handling large volumes of repitive employee support requests across HR and IT Teams. It reduce delays by providing instant answers to common questions, automating routine tasks, and guiding employees through processes without needing manual assistance.
Chat-based requests have streamlined daily workflows
What is our primary use case?
I am currently working in ServiceNow at Symbiotic Consulting Group as a software developer. I have been using Moveworks for two years now.
We have ServiceNow integrations with Moveworks, such as filling all the catalog items that we have created. When requests come in, we handle them directly through Moveworks. We extract all necessary data from there.
We use Moveworks for catalog items so that users do not have to navigate to ServiceNow and fill out forms manually. Instead, we utilize it directly in Teams. Users can simply state that they need hardware, and the form appears right there in Teams, asking questions and collecting all necessary information to create a request.
Moveworks functions as a bot that we use in Teams. It serves as a hub containing all the platforms available in our company. It is a centralized place where we can go at any time and ask anything related to any product that we have in our company. We have integrated it with most of our products, enabling us to create requests, ask questions, retrieve information, and use it similarly to ChatGPT for correcting our work. We can ask it what kinds of things we can accomplish. For company-related matters, if a user has any PTO, we can ask how many PTOs we have right now and check PTO balance and other related information.
What is most valuable?
The main feature Moveworks offers is the out-of-the-box functionalities that Moveworks provides, which include creating requests and showing the requests that I currently have. If anyone approves a request, I can receive notification. If any request is open for me for approval, I can approve it from Teams itself without having to navigate to ServiceNow. We can accomplish almost anything and can utilize it for most of the purposes that we do regularly.
Moveworks has impacted our organization positively. We have been using Moveworks for two years now, and it is very good. I have utilized it for most of the purposes. Since I am the developer in ServiceNow, I integrated it with ServiceNow and performed all those configurations, including how Moveworks will pick all that data from ServiceNow, the integration of it, and how it works. It has impacted a lot of things in our company and has saved a tremendous amount of time.
What needs improvement?
Moveworks can definitely be improved. Currently, we have to do most of the things on our own, such as creating UI and APIs for how things will work. There are not many things that Moveworks is supporting right now. I would say it should have some features that are already present in other bots, so they should focus on those more.
Currently, Moveworks has UI policy restrictions and client script restrictions. I think they should edit it so that all these UI policies and other things are allowed. If there are some forms in Moveworks, it should capture that form and ask it in the chat from the user, taking answers one by one, rather than presenting a form to users. This would have a very positive impact.
What do I think about the stability of the solution?
Moveworks is definitely stable in my experience. Until now, in two years, we have not experienced any downtime.
What do I think about the scalability of the solution?
Moveworks's scalability has definitely handled growth and increased usage well. If I compare it to two years ago, it was not that compatible with all those technologies that were available. They are gradually increasing all those things right now and making it compatible with other devices and systems as well.
How are customer service and support?
I have reached out to customer support for Moveworks many times. Whenever I have any issue related to Moveworks, especially because I was doing development on Moveworks as well, I had some questions, and they were very helpful with those matters. I would rate customer support ten out of ten.
Which solution did I use previously and why did I switch?
Before choosing Moveworks, we were considering other solutions. There were a few more bots and alternatives available, but we chose Moveworks instead because their presentation, their bot appearance, and all those things were really fantastic in the demo.
To be honest, I do not remember all the options properly before choosing Moveworks because it has been two or three years now. There were a lot of options that we were considering, but the Moveworks presentation that we received at the time of the demo was very good, so we purchased it at that time.
What was our ROI?
We have definitely seen a return on investment with Moveworks. I do not have specific information about money saved, but I can definitely say that Moveworks saved a tremendous amount of time for us in many areas. It has been very good.
What other advice do I have?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own.
Before using Moveworks, it used to take almost three to four minutes for a person to navigate to ServiceNow and check what requests they have. Now, if they need to check, they simply add one sentence asking if they have any requests open and to show them all those requests, or ten requests, or twenty requests, however many they have. They can check it in one second without having to leave the Teams system.
Moveworks is a very good platform if you utilize it well. They have a lot of features that you would not know about unless you ask. I would recommend asking the customer success manager. They will let you know what kinds of things you can utilize in your organization with Moveworks. We did not know we could have reminder approvals. We can get a reminder after one week, which was also helpful. You can ask the customer success managers whenever you are working with Moveworks what all things you can utilize in your organization.
I would say they are doing very good work, but they have to maintain very high standards because the market is growing very frequently. They need to think of scenarios where others are not thinking. They should consider what all things they can do and what all products they can integrate with. My overall rating of Moveworks is seven out of ten.
Integrated HR processes have saved employee time and now streamline API workflows through one chatbot
What is our primary use case?
My main use case for Moveworks is Workday, and I am integrating Workday with Moveworks. For example, I fetch my legal name using my API, which I have built on the compound action and conversational process and plugins for users to access it. I am also providing prompts so that employees can ask for their legal name or anything else on the chatbot, which is Otter via Moveworks.
If Moveworks were not available, I would have to create middleware and integrate with all the APIs. Now that Moveworks is in place, I can connect all the APIs with Moveworks and use that via the bot while providing prompts.
My organization already had a chatbot and different third-party integrations such as Replicon, Workday, and Salesforce. Moveworks has been very useful for those integrations in my company, allowing us to use that privately without going to the third party to do all those things on Workday. We can simply go to Moveworks chatbot and type in whatever we need to update, edit, or find, including file ingestion and user ingestions.
What is most valuable?
Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs. Now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well.
Moveworks offers different environments, such as a sandbox and a production environment, which differentiates my various use cases. We can integrate as many APIs as we want, whether they are XML, SOAP, or REST APIs.
What needs improvement?
More use cases can be added to the agent marketplace so that it is easier for us to integrate. The visibility, settings, and permissions should be more clear.
Moveworks can provide easy methods and methodologies to continue working on agent studio and save time on the settings and permissions that Moveworks offers.
More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions. Currently, we lack clarity about the DSL used in Moveworks, with only a few examples in the documentation.
For how long have I used the solution?
I have been using Moveworks for two years.
What do I think about the stability of the solution?
How are customer service and support?
Customer support is really great and they help us a lot by providing examples and screenshots. Sometimes they implement solutions when we encounter issues.
Which solution did I use previously and why did I switch?
I previously used Azure, where I created middleware and deployed it. Moveworks has been really effective for us in doing API implementations.
Which other solutions did I evaluate?
I did not choose any option. Moveworks was given to me by my head.
What other advice do I have?
I have no business relationship with this vendor other than being a customer. My overall review rating for Moveworks is nine out of ten.
