Pega Cloud
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Pega 7 Platform Review
What do you like best about the product?
The many out of the box elements that are state of the art.
What do you dislike about the product?
It is definitely much more difficult to build an stable application than it is promoted. It requires a long yeared of experience before you can use it properly.
What problems is the product solving and how is that benefiting you?
Underwriting and Claims handling. Internal customer application for case management.
Recommendations to others considering the product:
Start small! Ensure that business will use the results! Accompany the change!
is easy for customers and need some improvements for devops
What do you like best about the product?
is easy to understand and use, is very easy to create new pages and manage the existing ones. is nice to hace a self service monitoring tool
What do you dislike about the product?
AES monitoring system need to be upgraded and it would be nice to have compatibility with other monitoring tools such as sitescope and splunk
What problems is the product solving and how is that benefiting you?
there are a lot of problems that can be fixed
Recommendations to others considering the product:
the monitoring tools can be better
Pega Platform Review
What do you like best about the product?
The Pega Platform has a large volume of tools and objects that allow to construct any kind of automation. And the most important thing about the Pega Platform that is differentiated from the other competitors is the large community of users that share questions and answers.
What do you dislike about the product?
Some interfaces, as SAP, showed some complications when I tried to interrogate. I had to use several sendkeys because I couldn't interrogate some buttons. Furthermore, I think that the Pega could change the format of the blocks in the automation (triangle for the decisions, for example).
What problems is the product solving and how is that benefiting you?
We have a big RPA initiative for every department in the company trying the automatize repetitive tasks that doesn't bring value. In my case, I'm developing an automated robot that manage all the maintenance plan of a factory.
Recommendations to others considering the product:
I highly recommend the Pega Platform for those who want to automate processes even not having a programming background.
Configuration
What do you like best about the product?
Easy to install and set up within environment
What do you dislike about the product?
Amount of training required to get familiar with the product
What problems is the product solving and how is that benefiting you?
Workflows automation and intagration
PEGA - It's certainly build for Change
What do you like best about the product?
Pega platform is an one stop solution to transform business use cases with least of coding involved. It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands.
What do you dislike about the product?
System administration and management needs to be focused and enhanced with more features so admins can manage the application and issues.
Upgrade to a major version requires lot of retrofitting as there would be a lot of changes to the application to adjust with the new platform. I know the current upgrade process is easy but retrofitting has been real challenge.
Upgrade to a major version requires lot of retrofitting as there would be a lot of changes to the application to adjust with the new platform. I know the current upgrade process is easy but retrofitting has been real challenge.
What problems is the product solving and how is that benefiting you?
Our business in healthcare Insurance domain has multiple different business ends, but again all of them needs to be connected to streamline the business process end to end.
Pega has been instrumental in achieving that goal and today we have most of our business process supporting applications running on Pega platform maintaining the case life cycle of new enrollment request until it's reaches to fulfillment, this has increases productivity and reduced fulfillment SLAs.
Pega has been instrumental in achieving that goal and today we have most of our business process supporting applications running on Pega platform maintaining the case life cycle of new enrollment request until it's reaches to fulfillment, this has increases productivity and reduced fulfillment SLAs.
Pega As Rule validation Engine
What do you like best about the product?
- Quick to Start
- Fast turnaround time
- Easy user Access
- Secure
- Fast turnaround time
- Easy user Access
- Secure
What do you dislike about the product?
Screens are not attractive,
What problems is the product solving and how is that benefiting you?
- reduction in errors in Order creation
- Making process Touchless
- Making process Touchless
Recommendations to others considering the product:
Faster Turnaround time, Ease of Change
Pega, the pros and cons
What do you like best about the product?
Customisability and ease of use its software provides are definitely highlights of the PEGA platform. Aside from this there is generally less coding which helps to eliminate user orientated errors, making everything a lot more transparent in terms of what can has gone right and what has gone wrong. Generally speaking, the PEGA platform promotes adaptation to change and quick developments .
What do you dislike about the product?
If there is a need to integrate external products to complete what you are trying to achieve, there may be compatibility issues with regards to potentially having to rewrite certain aspects of your project to allow for this to happen. It can be pretty expensive.
What problems is the product solving and how is that benefiting you?
I was using this product during part of my training to learn the platform incase of future use. There is plenty of supporting documentation, and tutorials to help you learn about the product.
The Right Product
What do you like best about the product?
A configurable, unified platform, providing you with unparalleled agility. Pega allows you to define processes, run and analyze multiple processes concurrently in real-time, plus monitor, control, and adapt to changing marketing needs.
Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.
Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market
Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.
Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market
What do you dislike about the product?
Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor.
No books available - There are no books available in the market
Expensive training programs
No books available - There are no books available in the market
Expensive training programs
What problems is the product solving and how is that benefiting you?
Implementing a new customer care tool. Pega allowed collection of real-time Data, interactions and transactions across disparate systems of records which brought real-time & contextual view of the customer without overloading
Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.
Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.
Recommendations to others considering the product:
Pega truly provides a complete Omni Channel solution which allows you to build once and deploy many times across all your channels (Mobile, Social, frontline, Back Office). Pega can be used to link heritage systems and mission critical applications to your front office and your wider customer base in a scale that no other BPM solution can provide.
Fast and Easy
What do you like best about the product?
I have been working on PEGA platform for more than 10 years now. I have seen PEGA grow, grow into a better product. They have made the product easier to customize, and now the applications are faster to implement with their frameworks and great easy to use almost drag and drop features.
What do you dislike about the product?
There is a tendency of over promising by the sales team, although sales team is very competent, they set the expectation so high that it is impossible to meet by technical team
What problems is the product solving and how is that benefiting you?
Automating business processes, building rule engines and routing and tracking work items made it easier to work on, especially their out of the box features, such as Audit feature is great.
Implementation Project Manager
What do you like best about the product?
We really using the cloud instances for our offshore developers. We also liked the cloud instances as a QA /Demo environment.
What do you dislike about the product?
We had issues with integration and the ability to keep the version control up to date. We need to do a better job as a team managing that area.
What problems is the product solving and how is that benefiting you?
We were solving for customer call satisfaction in a 24/7 environment. The benefit was partially realized.
Recommendations to others considering the product:
Be sure to allow the Pega team to help in the planning to prevent issues down the road. We cut our ASD short which caused a lot of issues in DCO. We also were not clear on the scope of the work that we were doing. We needed to trust the process.
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