Pega Cloud
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Pega, the pros and cons
What do you like best about the product?
Customisability and ease of use its software provides are definitely highlights of the PEGA platform. Aside from this there is generally less coding which helps to eliminate user orientated errors, making everything a lot more transparent in terms of what can has gone right and what has gone wrong. Generally speaking, the PEGA platform promotes adaptation to change and quick developments .
What do you dislike about the product?
If there is a need to integrate external products to complete what you are trying to achieve, there may be compatibility issues with regards to potentially having to rewrite certain aspects of your project to allow for this to happen. It can be pretty expensive.
What problems is the product solving and how is that benefiting you?
I was using this product during part of my training to learn the platform incase of future use. There is plenty of supporting documentation, and tutorials to help you learn about the product.
The Right Product
What do you like best about the product?
A configurable, unified platform, providing you with unparalleled agility. Pega allows you to define processes, run and analyze multiple processes concurrently in real-time, plus monitor, control, and adapt to changing marketing needs.
Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.
Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market
Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.
Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market
What do you dislike about the product?
Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor.
No books available - There are no books available in the market
Expensive training programs
No books available - There are no books available in the market
Expensive training programs
What problems is the product solving and how is that benefiting you?
Implementing a new customer care tool. Pega allowed collection of real-time Data, interactions and transactions across disparate systems of records which brought real-time & contextual view of the customer without overloading
Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.
Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.
Recommendations to others considering the product:
Pega truly provides a complete Omni Channel solution which allows you to build once and deploy many times across all your channels (Mobile, Social, frontline, Back Office). Pega can be used to link heritage systems and mission critical applications to your front office and your wider customer base in a scale that no other BPM solution can provide.
Fast and Easy
What do you like best about the product?
I have been working on PEGA platform for more than 10 years now. I have seen PEGA grow, grow into a better product. They have made the product easier to customize, and now the applications are faster to implement with their frameworks and great easy to use almost drag and drop features.
What do you dislike about the product?
There is a tendency of over promising by the sales team, although sales team is very competent, they set the expectation so high that it is impossible to meet by technical team
What problems is the product solving and how is that benefiting you?
Automating business processes, building rule engines and routing and tracking work items made it easier to work on, especially their out of the box features, such as Audit feature is great.
Implementation Project Manager
What do you like best about the product?
We really using the cloud instances for our offshore developers. We also liked the cloud instances as a QA /Demo environment.
What do you dislike about the product?
We had issues with integration and the ability to keep the version control up to date. We need to do a better job as a team managing that area.
What problems is the product solving and how is that benefiting you?
We were solving for customer call satisfaction in a 24/7 environment. The benefit was partially realized.
Recommendations to others considering the product:
Be sure to allow the Pega team to help in the planning to prevent issues down the road. We cut our ASD short which caused a lot of issues in DCO. We also were not clear on the scope of the work that we were doing. We needed to trust the process.
Using for business rules management
What do you like best about the product?
Easy development with no code works great
What do you dislike about the product?
Analitycs requires a significant resources to process, but not critical
What problems is the product solving and how is that benefiting you?
Using for entire management of business processes within the company
Rich functionality of dusiness rule management
What do you like best about the product?
Rule processing is very good, also like cross-platform UI and mobile application. Analytical system is able to make predictions
What do you dislike about the product?
Very hard to find experienced staff for this system and educating existing people takes time
What problems is the product solving and how is that benefiting you?
Helps people to make business decisions
Pega is the one stop solution for all your BPM and CRM needs
What do you like best about the product?
The self sufficient and well defined knowledge base.
The variety of of the shelf features and continuous addition and research for the new features.
The variety of of the shelf features and continuous addition and research for the new features.
What do you dislike about the product?
The high price of classroom and online trainings. Also the product is a bit high price with respect to other BPM products in Market.
What problems is the product solving and how is that benefiting you?
I am helping a large bank to digitize their lending system using Pega. The most distinct benefit of this is having a lot of solutions in the existing OOTB features, which are well defined and customizable. Which is making the entire development process way more faster.
Recommendations to others considering the product:
If you are looking for well defined and customizable BPM solution and if your company has a plan for embracing and exploring innovation opportunities to ease and optimize the business processes with the right acceleration, then Pega is the best choice for you. Of Course, quality comes with more Cost.
Build for change
What do you like best about the product?
The ability to create bpm solutions faster. Even a person with least programming experience having knowledge on pega can build the solutions with ease.
What do you dislike about the product?
it's costlier to get trained in pega. And some what difficulty in finding courses.
What problems is the product solving and how is that benefiting you?
HR app solution, lot of benefits including automated processes, easy to build, change a process. Simple fast. We will exactly know where our data is flowing in the process. The best is UI Of pega design. Just pegs is build for change
Recommendations to others considering the product:
World is constantly changing pega is built for that change. So consider pega if you want to automate the processes in your business because it's simple faster with no coding required.
Fast paced development tool for Customer Success
What do you like best about the product?
Development in Pega platform is always business centric and most of the requirements can easily be completed by the out of the box available solutions in pega. Even if you have to customize some things according to your business scenario you can easily do that in fraction of time. Out of the box support for business service levels and approval process is great. Pega Platform also provides application frameworks for industry specific implementation of products which is also great as we can develop our customize requirements on top of that while having most of the application structure to reuse.
What do you dislike about the product?
Pega platform provides extensive guidelines to develop application in pega specified way, i.e avoid guardrails warnings but some requirements are required to invoke warnings in those cases the performance of the application is hampered significantly.
What problems is the product solving and how is that benefiting you?
Workflow system for creating customer onboarding for different products is implemented in pega. Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile mindset.
Most helpful platform in BPM and IPA
What do you like best about the product?
I like the Pega Robotic Studio tool the most. As most of the leading firms are very keen towards switching to Robotic Process Automation.
As the market is growing demand for the resources is growing as well.
So this platform satisfies most of the needs for a Learner.
As the market is growing demand for the resources is growing as well.
So this platform satisfies most of the needs for a Learner.
What do you dislike about the product?
There should have been more content for Robotic Process Automation.
As it is a growing market learners need to a huge knowledge base to get the learningIn my m from.
As it is a growing market learners need to a huge knowledge base to get the learningIn my m from.
What problems is the product solving and how is that benefiting you?
In my Previous Project I have solved most of the issues with the help of Pega Platform.
Posting questions, Raising issues, getting them solved with Pega experts.
Posting questions, Raising issues, getting them solved with Pega experts.
Recommendations to others considering the product:
I have recommended many of my colleagues to open account in Pega PDN and learn things from the platform.
They are much interested in Pega Robotic Studio and its features.
They are much interested in Pega Robotic Studio and its features.
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