Pega Cloud
PegasystemsExternal reviews
291 reviews
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Good platform for your needs
What do you like best about the product?
The platform is easy and convenient to use.
What do you dislike about the product?
The UI can be more colorful and intuitive.
What problems is the product solving and how is that benefiting you?
Pega helps solve business problems and is very helpful.
Recommendations to others considering the product:
Better user training
Shorter feedback surveys
Shorter feedback surveys
Robust and low code
What do you like best about the product?
Adopting industry needs and enhance the product in short span of time
What do you dislike about the product?
They have to improve product testing before release.
What problems is the product solving and how is that benefiting you?
Health care solutions
Recommendations to others considering the product:
I strongly recommend
Very Satisfactory
What do you like best about the product?
Workflow and email communication. Our PEGA systems helps us control financial cases
What do you dislike about the product?
Reports, I think reports can improve and be more interactive.
What problems is the product solving and how is that benefiting you?
We control Call monitoring (financial instruments) and Control Bond and Derivatives issuance
Recommendations to others considering the product:
Pega is very flexible, it can do everything the client needs, but developer needs to have correct experience. Go with Platinum level
Pega is Helping Us Build Our Future Platform
What do you like best about the product?
Pega provides as much (or as little) "hand holding" as the team needs. By guiding us through the options we are better able to create a tool that is easier for end users to understand and use.
What do you dislike about the product?
Sometimes, the lack of out of the box flexibility can be frustrating and work arounds have to be devised
What problems is the product solving and how is that benefiting you?
We are building a care management solution for a health plan with 10 million + members on it. The flexibility to integrate with our existing systems was a key factor in making the choice to use Pega.
Recommendations to others considering the product:
Do not hesitate to reach out to Pega, they can provide you the solution that will fit your needs.
It is an excellent system for enterprise class CRM and BPM.
What do you like best about the product?
Built on Java, enterprise level integrations and scaling capabilities.
Also allows non-technical people to configure.
Also allows non-technical people to configure.
What do you dislike about the product?
Hard to find technical resources at a local level.
What problems is the product solving and how is that benefiting you?
Legacy system modernization. Easier to use and update than legacy systems.
Pega is a great tool to build enterprise applications and class #1 BPM tool
What do you like best about the product?
Tools abilities which makes it as a unified platform, low development effort, faster time to delivery and strong workflow capabilities. It also provides Integration components with all the latest integration platforms using latest protocols
What do you dislike about the product?
Too many versions being released to market. Rather spend more time in stabilizing the product avoiding too frequent upgrades or hot fixes. Improve multi threaded processing so throughput can be scaled further.
What problems is the product solving and how is that benefiting you?
We are building a CRM application with call center capabilities. We are also implementing a retirement solution which have around 70 distinct business processes along with some complex ones
Excellent BPM Tool
What do you like best about the product?
BPM tool is very good. Its gives good insights on processes and helps in decision making
What do you dislike about the product?
CRM and marketing tool are comparatively not that great
What problems is the product solving and how is that benefiting you?
Insights from various departments that helps in making actionable next steps
BPM and Decisions at its best
What do you like best about the product?
The intuitive design to add complex decisions and lightning fast analysis on loads of Data
What do you dislike about the product?
In order to achieve performance we had to put a lot of VMs and if there is an issue we have to first know which VMs processed the request and then only we can get the logs
What problems is the product solving and how is that benefiting you?
We are doing complex decisioning and predictive analysis
Recommendations to others considering the product:
BPM and Decisioning Solutions .... Pega is the best
Powerful software with a steep learning curve
What do you like best about the product?
Pega really is an incredible tool for business process automation. The amount of out-of-the-box support for 90% of the user stories we handle makes complex process a breeze to tackle. I have singlehandedly automated processes for one of the world's largest companies that require input from dozens of users, sometimes simultaneously, in under a month. There's a lot to uncover, but the more time I spend in Pega, the more time I learn there is a handy preexisting feature that makes my work quicker to complete and more stable.
Pega also has a well thought out system for UI and achieving branding standards. The Skin offers a central place to alter and view changes to make easy-to-understand changes to the CSS. This feature allows me to create powerfully branded proof of concepts that have won my employer contracts.
Pega also has a well thought out system for UI and achieving branding standards. The Skin offers a central place to alter and view changes to make easy-to-understand changes to the CSS. This feature allows me to create powerfully branded proof of concepts that have won my employer contracts.
What do you dislike about the product?
The learning curve for Pega is steep, steep, steep. There is a lot of knowledge to be gleaned to get to even a novice level, that in my experience can only be achieved through a combination of playing around in Pega AND going through their coursework. I was lucky to be employed with a company that has a 90 day training regime after onboarding to allow employees to get up to speed before being asked to tackle real work, but were it not for this grace period, Pega would be very hard to learn and therefore use effectively. Indeed, I've worked with a handful of different Pega contractors who clearly didn't take the time to learn the ins and outs of the platform and make hacky code and buggy projects that end up being more trouble than they're worth. If you want to learn Pega, make sure you have plenty of time to read and freedom to experiment because you WILL need it.
On a similar topic, the secrets of Pega can oftentimes be hard to learn. Niche questions can often go unanswered, as Pega's support message boards don't usually produce helpful answers. I've gotten out of quite a few jams because I work with 100+ Pega specialists who have passed on the oral tradition of a lot of Pega tips, tricks, and rules. That said, they did recently overhaul their community support site, so it does seem that they are actively engaged in trying to solve this problem.
On a similar topic, the secrets of Pega can oftentimes be hard to learn. Niche questions can often go unanswered, as Pega's support message boards don't usually produce helpful answers. I've gotten out of quite a few jams because I work with 100+ Pega specialists who have passed on the oral tradition of a lot of Pega tips, tricks, and rules. That said, they did recently overhaul their community support site, so it does seem that they are actively engaged in trying to solve this problem.
What problems is the product solving and how is that benefiting you?
We're mostly using Pega to automate customer engagements, internal reviews, customer support, and sales prospecting. It does have powerful native abilities in these areas that greatly accelerates delivery, which makes our customers happy. Consequently, we've realized benefits like higher customer satisfaction and profitability after investing up-front time in employee development of Pega skills.
Code Experienced
What do you like best about the product?
While build application for Dispute, the visual-driven application development lets inexperienced developer deliver apps faster, with no coding required.
What do you dislike about the product?
When added handling for legacy page adaptors, get admin error
What problems is the product solving and how is that benefiting you?
Automation
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