Pega Cloud
PegasystemsExternal reviews
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We can quickly stand up and modify our processes through our automation layer.
What do you like best about the product?
Pega allows us to leverage the different tools we have to create a common interface based on processes, reducing the complexity of our application landscape, saving time and improving the customer experience.
What do you dislike about the product?
We do not have the ability to leverage models built in common modeling standards, requiring us to rebuild everything in the proprietary Pega environment. This creates rework and opportunities for misunderstanding.
What problems is the product solving and how is that benefiting you?
We have greatly improved our Customer Service capabilities by harmonizing the tools and allowing agents to focus on customer problems, not searching a myriad of systems for supporting information. We are dispatching technicians more appropriately, creating faster response times and better customer outcomes.
It is an excellent tool
What do you like best about the product?
Robustness, user friendly & easy to use tool
What do you dislike about the product?
User need to be aware to use certain features.
What problems is the product solving and how is that benefiting you?
POC for my company which helped a lot for the project
Best BPM Toll with easy configuration
What do you like best about the product?
Case Management functionality with low or less coding knowledge required
What do you dislike about the product?
Dont support open source technology for development
What problems is the product solving and how is that benefiting you?
Any process flow with rules and decisions
Use of Pega
What do you like best about the product?
Pega is user friendly and simplistic to get the required job done.
What do you dislike about the product?
Sorting method along with having repeated clicked become a nuisance.
What problems is the product solving and how is that benefiting you?
Benefits of Pega include being able to complete the task at hand and sort data
Recommendations to others considering the product:
I would at least try and see if you like it. If you are looking for something new and a way to manage process its worth investigating
Review as a Pega Admin
What do you like best about the product?
Well laid out and easy to administer things such as User Management, deployments and general maintenance
What do you dislike about the product?
The integration with WAS and multiple platforms to administer
What problems is the product solving and how is that benefiting you?
N/A. We are gradually phasing out Pega and implementing Salesforce as our CRM platform
Niche technology
What do you like best about the product?
Growth for Pega platform as product and wide variety of components in Pega gives more soffisticated options to business users and the product always promote build for change
What do you dislike about the product?
Architecture model of monolithic design that loads entire product stack creates heavy load on servers to bare the system.
What problems is the product solving and how is that benefiting you?
Workflow process is best in Pega platform. And CRM process are quite advanced.
Recommendations to others considering the product:
One of the best CRM with AI features in BPM market
Great Platform
What do you like best about the product?
I like automation tool as well as the BPM and case management tool
What do you dislike about the product?
Nothing this far, I started using this platform recently
What problems is the product solving and how is that benefiting you?
Process improvement and enhancements, plus automation.
Best Ever Product in Business Process Management Tool
What do you like best about the product?
Simplified User Interface in order to Manage the Functional Business Process Flow, combined with Ease of Development of Business Process within a Short Span of Time. Provides an Amazing Process Modification ability with Minimum Documentation even in Agile Software Development Environment. Documentation & Tools needed to develop in Pega system are easily available facilitating ease of Development.
What do you dislike about the product?
Numerous number of Configuration available in the Tool due to which development process becomes a bit confusing if the Developer is unaware of the available functions in the Application, hence it is recommended to get familiar with the various configurations available in the system.
What problems is the product solving and how is that benefiting you?
The Entire process of Business Process Creation as well as Management was simplified and Provided a Head start owing to the Already available Configurations in the Pega Tool. Unified User Interface available for Web as well as Mobile Application which has been developed using Pega Tool.
Pega Studio
What do you like best about the product?
Web chat bot. it is very nice interface is given like th BPM products
What do you dislike about the product?
As of now nothing is to dislike, however documentaion part should be a bit better in compare to now
What problems is the product solving and how is that benefiting you?
Automation we can eliminate the writing of code with this tool
Recommendations to others considering the product:
it depends on their reqirement
Business Process Management Tool
What do you like best about the product?
Applications built using Pega are mostly used in banking, Finance and Health Sector. This is a very good platform to build complex applications very easily. This has some features like drag and drop which makes the developer work easy and efficient. There is so much to know about pega. You can get knowledge about pega by taking courses in pega site. It's good to know Pega integrated with AI, Machine Learning and Augumented Reality.
What do you dislike about the product?
This is not an open source and it is used by only major companies. People who do not belong pega community will not have access to learn about this. It is not well known by many people. Less chances for entry level positions need awareness among people about pega.
What problems is the product solving and how is that benefiting you?
It makes development easy and quick. It has got good frameworks like smart disputes, customer process management used especially in the banking and finance sector.
Recommendations to others considering the product:
Please, get System Architect Certification done.
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