Reviews from AWS customer

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4-star reviews ( Show all reviews )

    Teboces Rogers

Streamlined contract workflows have reduced errors and accelerated deal closures

  • February 07, 2026
  • Review from a verified AWS customer

What is our primary use case?

Dropbox Sign has been a great tool, and my user experience over three years has been excellent. It is one of the best e-signature platforms I have used that is very cost-effective, easy to set up, and easy to use. I have used it to send contracts for signature, which helps us speed up the time to close and also integrate with our CRM to track this activity in HubSpot. We find it useful to automate the process and improve efficiency in my organization.

A specific example of how I use Dropbox Sign for sending contracts is that we find it excellent for sending any type of contract for a business, whether it is a proposal for sales, an NDA, or many other document types. It helps to keep track of these items, not only in Dropbox but also in our CRM tool.

Dropbox Sign is very easy to use for my clients and also our team members. For e-signature and follow-up, I used it on a semi-weekly basis.

What is most valuable?

The best features Dropbox Sign offers include validated e-signatures, e-signed document verification, documents retrievable anytime, ease of use, and automation with CRM. It improves time to close and optimizes processes to increase efficiency.

The document verification feature has been seamless. It helps to verify if the document is signed, opened, or in the process.

Dropbox Sign helps to automate, especially with our CRM where it saves time and cost through automation and speeds up our processes of closing on documents and signed documents.

Since we started using Dropbox Sign, it has positively impacted our organization by providing faster time to signature. Time-saving and cost-saving are significant benefits, especially because our clients do not have to travel from their offices or their workplace to come into our offices to sign documents or vice versa. It also improves efficiency and reduces errors, especially because we encountered a lot of errors when we were dealing with signing documents manually, which was also time-wasting.

A specific metric I have noticed is that since we started using this tool, we have seen an increase in faster closing of deals and faster e-signed documents, from 40 to 60 percent.

What needs improvement?

For improvement, I wish Dropbox Sign had more complex integration, as more complex integration with HubSpot and other CRMs to deliver contracts from the CRM directly would be highly appreciated.

I do not think there is any other improvement needed because Dropbox Sign is very cost-effective. Any organization can afford it. The customer support is proactive and responsive 24/7. The support team has been really helpful, especially when you need them as quickly as possible. The interface has been also very user-friendly and easy to customize to fit my organization's needs or personal needs.

I do not think there is any other area for improvement that I have not mentioned.

For how long have I used the solution?

I have been using Dropbox Sign for three years.

What do I think about the stability of the solution?

Dropbox Sign is very stable. I have not encountered any lagging or downtime since we started using this tool.

What do I think about the scalability of the solution?

Dropbox Sign's scalability is very good because we are able to deal with all our contracts and documents in Dropbox Sign, and I have not seen it crash or hang.

How are customer service and support?

The customer support for Dropbox Sign is very proactive, supportive, and professional.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

I previously used Google Sheets, and the reason I switched from Google Sheets to Dropbox Sign is because Dropbox Sign is fast, convenient, and reliable.

How was the initial setup?

Regarding my experience with pricing, setup cost, and licensing, I find the pricing very affordable and cost-effective for any organization or personal use. The setup is straightforward and easy, and the support is there to help anyone who is facing any challenge.

What was our ROI?

I have seen a return on investment, specifically faster time to contract signature, reduction in paper waste, time and cost savings through automation, and preventing our clients or us from going to their offices to sign documents.

What's my experience with pricing, setup cost, and licensing?

Regarding my experience with pricing, setup cost, and licensing, I find the pricing very affordable and cost-effective for any organization or personal use. The setup is straightforward and easy, and the support is there to help anyone who is facing any challenge.

Which other solutions did I evaluate?

Before choosing Dropbox Sign, I evaluated other options, specifically DocuSign.

What other advice do I have?

Dropbox Sign is a game changer and a fast, convenient, and reliable e-signature and document management platform.

Dropbox Sign allows me to get important documents signed no matter where the client is, since they do not have to travel to come to our organization to sign the document. The process efficiency has really increased and the document can be signed anytime and anywhere. I also love the mobile app. My clients love it mostly because they can use it to sign documents whenever they are at home, on the go, or working remotely.

Dropbox Sign is very easy to use, and its intuitive drag and drop system makes the process of document signing efficient and smooth.

I rate Dropbox Sign overall at nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Thomas A.

A Safe, Hassle-Free Way to Share Large Files and Videos

  • February 06, 2026
  • Review provided by G2

What do you like best about the product?
It’s one of the best ways to share files with coworkers or with people working outside your company. It feels safe to use, and it helps avoid issues related to storage capacity or document size limits. It’s particularly useful for sharing video.
What do you dislike about the product?
Honestly, nothing to add. Dropbox solves the problems it was created to address, and it does that well.
What problems is the product solving and how is that benefiting you?
It can be hard sometimes to transfer a lot of documents with big size in a safe way. I use Dropbox in this type of cases.


    Vincent Gimme

Digital signatures have cut travel costs and save time while keeping contracts organized

  • February 06, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Dropbox Sign is to send and have contracts signed by my clients. This tool helps with following up and reminding clients who have not signed as well as making it easy for them to sign the documents. It also helps keep my signed documents in one place, where they are easy to find and retrieve.

When I use Dropbox Sign for reminders and document management, I am able to see when a document is opened and signed, and when it is not signed, I can send an email to remind clients not to forget to sign the documents. I love this tool because it has eliminated the need for my clients to come to our office and make unnecessary trips when they can open their computer and sign the document easily. Dropbox Sign is used almost daily and it is very user-friendly. I am happy because it has saved us a lot of costs for both my clients and my employees from traveling back and forth to sign documents. It has also resulted in fewer errors because we no longer do manual signatures. We do e-signatures where there is no human error.

My main use case with Dropbox Sign has improved our efficiency. We are above my expectations, especially with our clients, who are very happy.

What is most valuable?

Some of the best features that Dropbox Sign offers include seamless integration with other platforms. It is very cost-effective and easy to use.

The features of Dropbox Sign, specifically the pricing, are very competitive and affordable. It provides excellent value for money. It accelerates contract processing and enhances security measures by reducing transaction costs effectively. It helps integrate with other platforms seamlessly, such as Google Drive and Salesforce. This helps to streamline document management processes and ensure contracts are securely saved without a hassle. It is also very easy to use and has straightforward navigation, especially through the intuitive and user-friendly interface. This enhances the overall work efficiency for every employee in my organization and our clients.

Dropbox Sign has impacted my organization positively with faster time to contract signature, reduction of paper waste, time saving, and cost reduction.

My estimation is that we have been able to save time through elimination of needing to come to our offices to sign documents by 50 to 60%. We have also seen a reduction of errors by 80%. Additionally, we have been able to save a lot of cost, approximately 40 to 50%, especially because there is no traveling back and forth to sign documents. It is also very friendly to the environment as it promotes environmentally-friendly practices by reducing paper usage. Additionally, our e-signatures are easy because they are already available. There is no need to create the same exact signature over and over again. The first e-signature that was created is reusable, especially with the use of templates, which is very helpful.

I really appreciate that Dropbox Sign is part of a suite of solutions that are complementary. This is great.

What needs improvement?

Dropbox Sign does not recognize signature fields in PDFs. Signing links do not support multiple signers. It also does not work well with Word documents.

In addition to that list, sometimes when I am trying to log in, it is difficult and the page does not always load quickly.

For how long have I used the solution?

I have been using Dropbox Sign for five years.

What do I think about the stability of the solution?

Dropbox Sign is very stable.

What do I think about the scalability of the solution?

I have seen Dropbox Sign being very scalable because I have never seen it crash while dealing with a lot of e-signatures being sent back and forth to different clients. It is fast and reliable always.

How are customer service and support?

Customer support for Dropbox Sign is excellent. It is proactive and responsive 24/7. When we need them, they are there.

Which solution did I use previously and why did I switch?

We were previously using DocuSign and the reason why we chose Dropbox Sign over DocuSign is because DocuSign puts a limit on the number of documents you can send, which I felt was ridiculous. It was also a bit costlier compared to Dropbox Sign. Additionally, Dropbox Sign is much easier to use and all our customers and clients are very happy. They save a lot of time and are able to use it on their laptops or mobile phones. It is much easier and more convenient to use anywhere you are.

How was the initial setup?

The pricing of Dropbox Sign is very affordable and cost-effective. I have no problem with the pricing. Also, the setup is quite straightforward and easy.

What was our ROI?

I have seen a return on investment. The time saved and cost reduced, especially since our clients are not coming to our office to sign the documents and we are not going there to sign documents as well. That is time saved and cost reduced, especially the cost of travel. I have also seen an increase in our document security. It is very convenient for us to save and conserve our environment since we have gone paperless. Dropbox Sign has been a very comprehensive solution to have in our organization.

Which other solutions did I evaluate?

Before choosing Dropbox Sign, I evaluated DocuSign.

What other advice do I have?

I would advise others looking into using Dropbox Sign that it is a great tool for getting collaboration and documents signed. It is a great tool for saving time and cost, especially through the elimination of traveling costs and reducing errors. Also, if you want to go paperless and conserve the environment, Dropbox Sign is the way to go. I would rate this product an 8 out of 10.


    Intesab A.

Makes Document Uploading and Email Sending Effortless

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
It’s good for uploading documents, and I can also use it to send them by email.
What do you dislike about the product?
Not really, but it is useful and helps minimize human effort.
What problems is the product solving and how is that benefiting you?
It helps me keep my documents organised, and whenever I need them, they’re easy to access.


    Lauren M.

Easy File Uploads and Sharing—Perfect for Photo Albums

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
It's easy to upload files and share with others, especially photo albums or larger files.
What do you dislike about the product?
My dropbox account often gets full very quickly.
What problems is the product solving and how is that benefiting you?
Helps solve the problem of being unable to send large files over email.


    Wenming L.

Organized, Convenient Document Management Tool

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
organized tool for manage documents and very convinient
What do you dislike about the product?
not realy feel any drawbacks for this tool
What problems is the product solving and how is that benefiting you?
I only use this tool for lab data or document management


    Saanuj S.

Effortless simplicity in cloud storage

  • February 05, 2026
  • Review provided by G2

What do you like best about the product?
The best part about Dropbox, I think, is that it has smart sync. You can just select a folder, and it automatically syncs your files and stores them in the cloud. After that, I can access it from anywhere. The Dropbox dashboard is also very good. It has some AI features inside, which I find quite nice. Another feature that is a big advantage for me is the file rewind system, which allows me to bring back an old version. Additionally, Dropbox has the facility to provide frame-by-frame feedback in video projects, which I find very useful.
What do you dislike about the product?
More AI features should be added inside Dropbox. It is also quite expensive, meaning it is much more expensive compared to Google Drive and OneDrive. Google Drive provides up to 15 GB of space for free, but Dropbox only gives 2 GB of space in the free version. I also feel there is some privacy issue compared to others, because it does not have any zero-knowledge encryption.
What problems is the product solving and how is that benefiting you?
I use Dropbox to efficiently store my files, which prevents my device's memory from increasing. Its smart sync feature automatically syncs files, allowing access from anywhere, so I don't have to upload them manually.


    Dipti S.

Dropbox review

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
Its very simple files will sync quite easily in the background and are acessible from anywhere.
What do you dislike about the product?
Limited free storage and fewer advanced features compared to others.
What problems is the product solving and how is that benefiting you?
It solves file access and sharing keeping files synced across devices and easy to share.


    Yuliang J.

Easy Large-File Sharing With Clients

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
It’s easy to share large files with clients.
What do you dislike about the product?
Sometimes the clients have trouble accesing it even though I already provided premission
What problems is the product solving and how is that benefiting you?
Emails can’t easily share large or sensitive files, and Dropbox helps solve that problem.


    Online Media

Reliable File Syncing and Sharing Across Devices

  • February 04, 2026
  • Review provided by G2

What do you like best about the product?
Dropbox is very easy to use and reliable for storing, syncing, and sharing files across devices. I like the fast file upload/download speed, simple folder structure, and smooth collaboration features like shared links and version history. It helps me access my files anytime, anywhere.
What do you dislike about the product?
The free storage space is quite limited compared to some competitors, which fills up quickly. Advanced features are locked behind paid plans, and pricing can feel a bit expensive for individual users. Sometimes syncing large files can also be slow on weak internet connections.
What problems is the product solving and how is that benefiting you?
Dropbox keeps all my files in one place and makes sharing and collaboration easy. It saves time, prevents file loss, and allows access from anywhere.