Chatwoot
ChatwootReviews from AWS customer
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Chatwood : The Multi-Platform Social Media Manager for your Business
What do you like best about the product?
Recently my sister started selling crochets on social media, I as a manager to her startup managed all her leads, customers, sales, etc. Chatwood is a perfect tool if you have to manage such online business. The best part is I don't have to download and keep open all the apps. I can schedule a time like 2hours in the night, where in one platform chatwood, I can manage, view or reply all the customer's messages from different platforms who wants to buy the crochets.
Because of this, I haven’t missed any leads, and I can actually schedule my time around it. Another feature I want to highlight is that I don’t have to keep track of individual responses on my own. The backstage chat lets me ask my sister directly things like, “Can we make this in 2 days?” and she can reply there, while the customer only sees a formal response when I send it.
The pricing is too cost effective for us, We pay 19$ per month, which is worth the functionalities.
Because of this, I haven’t missed any leads, and I can actually schedule my time around it. Another feature I want to highlight is that I don’t have to keep track of individual responses on my own. The backstage chat lets me ask my sister directly things like, “Can we make this in 2 days?” and she can reply there, while the customer only sees a formal response when I send it.
The pricing is too cost effective for us, We pay 19$ per month, which is worth the functionalities.
What do you dislike about the product?
When we posted flash sale for our products, suddenly more requests started coming across multiple platforms (facebook and instagram), that time Chatwood mobile notifications are delayed. And also connecting whatsapp in the start is a bit messy and difficult for me.
What problems is the product solving and how is that benefiting you?
Chatwood is solving managing different social media platforms at one place if you are running a small business from home. It addressed the right issues and due to such platforms, people are more encouraged to start their own businesses and interact with customers instantly, whether it's the canned response feature or collaboration feature. This tool is created to make life easier and save a lot of time so that we can focus on different aspects of business.
Chatwoot Just Works: Easy Setup, Seamless Slack & Email Integration
What do you like best about the product?
Chatwoot just works and does everything that a small/startup team would want from an on-site chat support component. Implementation is quick and easy, integration is even easier. We use it with Slack and emails. Compared to other bloated products without transparent pricing it's a no-brainer. We use it daily with one support agent and loving it!
What do you dislike about the product?
We haven't found any problems so far, after almost an year of daily use.
What problems is the product solving and how is that benefiting you?
Connecting me with my SaaS customers over Slack, email and web. They ask questions, I can provide answers from my working desk of when on the go.
Best tool for Customer Engagement
What do you like best about the product?
Chatwoot is a wonderful tool for customer engagement. It is very easy to use and very responsive. It provides a really good platform to manage all the customer support problems in one place. I used the tool very often for my work. It holds the customer data and provides valuable insights and the tool is very easy to implement which makes it even more worthy. The customer support team is also very good and they respond to queries fast. The overall integration of the tool with day to day usage helps the organisation to grow fast.
What do you dislike about the product?
Though it is a very good tool, the only thing which could be improved a bit is the UI so that people who are new could adapt and adjust to the platform more easily.
What problems is the product solving and how is that benefiting you?
Chatwoot is solving many problems at once, problems like cost as it as open source platform it is very cost effective. Secondly the privacy concerns are over as the businesses can self host the platform. Also the platform has many customization options which provides better flexibility.
Product rating chatwoot
What do you like best about the product?
Awesome platonic for instant sms chatwoot
What do you dislike about the product?
Nothing to dislike about chatwoot as i am user
What problems is the product solving and how is that benefiting you?
Chat support
Best Intercom alternative
What do you like best about the product?
Pricing model is great and scalable on need
UI: all is clean and clear
A lot of features and integrations:
- Website live chat
- Chatbots
- Workflows
- Mobile apps
- Team management
Ability to self host it
UI: all is clean and clear
A lot of features and integrations:
- Website live chat
- Chatbots
- Workflows
- Mobile apps
- Team management
Ability to self host it
What do you dislike about the product?
- SAML SSO only on Enterpise plan
- Dedicated account manager only fors ubscriptions with 20+ agents
- Dedicated account manager only fors ubscriptions with 20+ agents
What problems is the product solving and how is that benefiting you?
At the beginning we used Intercom, but as we grew we needed more seats and the costs had become very high. Among all the alternatives we analyzed, Chatwoot was the one with the most features at a lower cost. In addition to the price, the number of functions is greater.
Productivity
What do you like best about the product?
I like the fact that it is most reliable when you need it the most of your daily activities and when you can get things done as soon as possible.
What do you dislike about the product?
One thing I did not like was some of the glitch functionalities I had to encounter while using the platform.
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions across multiple channels (email, chat, social media) into one platform, making it easier for support teams to manage conversations.
Customer engagement platform
What do you like best about the product?
It enables us to collaborate easily without switching to other apps
What do you dislike about the product?
Chatwoots portal may disconnects sometimes
What problems is the product solving and how is that benefiting you?
We can talk live to the customers easily
Best AI Chatbox
What do you like best about the product?
Chatwoot is the best platform to chat with the person and easy to use to convey the message in real time with less data consuming. It also helps us to chat with AI features.
What do you dislike about the product?
It does not have any disability, but varies some cost.
What problems is the product solving and how is that benefiting you?
It is easy to chat with anyone with the help of AI features.
Chatwoot review
What do you like best about the product?
Chatwoot is a reliable support solution for websites with a good interface for chatting and customization.
What do you dislike about the product?
Chatwoot could improve its UI to be a little user friendly.
What problems is the product solving and how is that benefiting you?
We used Chatwoot to make website widgets and to handle customer queries in real time.
One of the most efficient Customer Engagement with Robust features
What do you like best about the product?
Chatwoot offers a highly intuitive and user-friendly interface that makes managing customer interactions seamless. The omnichannel support, including integrations with social media, WhatsApp, and email, allows our team to handle customer queries from multiple platforms in one place. We use it mostly for handling Whatsapp interaction with customer and it's flwaless in that.
What do you dislike about the product?
While Chatwoot is feature-rich, there are some areas for improvement. The platform could benefit from more advanced AI-powered automation. Additionally, the reporting features, though useful, could be more customizable to better fit specific business needs. Sometimes there is a slight delay in syncing Whatsapp conversations which impacts the user experience.
What problems is the product solving and how is that benefiting you?
We primarily use Chatwoot to manage customer interactions on WhatsApp. It allows our team to efficiently handle inquiries, provide timely responses, and ensure that all communication is tracked and organized within a single platform. The ability to send and receive messages, including attachments, directly within the system has streamlined our customer service operations. It has improved our overall customer experience.
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