Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Efficient CRM tool to optimize and automate key processes
What do you like best about the product?
I like to work with the bpm’online system. It connected all the dots between our marketing, sales and service departments creating one single environment. Now we have a complete view of all business activities.
The system is powered by bpm engine which enabled us to optimize and automate key processes within the company.
The system is powered by bpm engine which enabled us to optimize and automate key processes within the company.
What do you dislike about the product?
Like any time you start something new, there is a learning curve. Thus, read user guides and watch videos on the website, dig into the functionality of the product.
What problems is the product solving and how is that benefiting you?
Thanks to bpm’online we solved a whole range of business problems - we aligned our marketing, sales and service departments. The system mapped and automated our processes so that we were able to close all the gaps and increase our productivity. Additionally, bpm engine ensured that we were able to flexibly change our processes when needed. Constant improvements led to more efficient and smooth operations and satisfied customers.
Recommendations to others considering the product:
Deploying bpm’online can tremendously improve your business operations and increase your staff productivity.
- Leave a Comment |
- Mark review as helpful
The best CRM I've used in years
What do you like best about the product?
After long research bpm’online works for me from the beginning even with default configuration. Overall it's the best CRM I've used in years.
What do you dislike about the product?
I have no complaints. It stacks up well against other comparable CRM systems.
What problems is the product solving and how is that benefiting you?
Try it - you would not be disappointed! You would get a very flexible tool for organizing sales activities and customer relations.
CRM that brings marketing on new level
What do you like best about the product?
Thanks to bpm'online, we got all our marketing and lead management tools on one platform. Now we can run various campaigns, send personalized mass mail and gather lead data from multiple channels without the necessity to use different systems and apps. It saves time and increases productivity, as our marketing staff does not need to manually exchange lead data with the sales department, the bpm'online system does it for them automatically.
What do you dislike about the product?
Like any time you start something new, there is a learning curve. This can lead to some decision paralysis for where to start. You will have to develop your own priorities and find a way to deal with it. Bpm'online offers a lot of educational material on its academy platform; just do not forget to explore it first.
What problems is the product solving and how is that benefiting you?
We now house all of our marketing and lead management processes on one platform. It's great to track everything you are doing in one place instead of pulling reports from different apps.
Processes are the key!
What do you like best about the product?
Bpm'online is a very powerful CRM platform with easy and intuitive interface. What makes it stand out from the crowd is the engine of business processes underneath that helps to streamline and automate daily routine. Out-of-the-box process plus easy to use process designer gives you almost unlimited capabilities for process automation.
What do you dislike about the product?
My experience with bpm'online is very positive in general. The only minor areas of improvement for me would be data integration and import ( make it easier to migrate from a previous solution) and more advanced analytic and reporting capabilities.
What problems is the product solving and how is that benefiting you?
If you want to eliminate human factor and ensure your sales team works according to the highest standard BPM part would help you be successful. Also, it is crucial when we talk about new employee ramp up and overall user adoption.
Great solution to manage your business processes and workflows!
What do you like best about the product?
What do you like best?
1. Flexibility. People on different technical levels can modify processes in bpm’online it’s easy with the drag and drop features. Thanks to ability to change and modify processes our business stays at the top of game.
2. Mature platform. Technologically the platform is quite powerful and provided us with tools to configure our system with almost no coding.
1. Flexibility. People on different technical levels can modify processes in bpm’online it’s easy with the drag and drop features. Thanks to ability to change and modify processes our business stays at the top of game.
2. Mature platform. Technologically the platform is quite powerful and provided us with tools to configure our system with almost no coding.
What do you dislike about the product?
Sometimes we had some errors when creating sub-processes in the business process designer, which was resolved with one of the recent releases.
What problems is the product solving and how is that benefiting you?
Bpm’online streamlined the workflow of our departments in one homogeneous environment, connecting all processes and eliminating the gaps.
Recommendations to others considering the product:
Bpm’online is a great solution to manage your business processes and workflows. Consider this product when you need an easy-to-use yet mature tool for sales, marketing and service processes.
Bpm'online helped us improve performance
What do you like best about the product?
With bpm’online we managed to integrate and our processes and operations in one application. Our sales reps have access to all the information they need, even if it’s lead’s website behavior data. We automated a standard sales process for the entire team and it helped us improve performance.
What do you dislike about the product?
Would be good to have a bit more modular pricing so that we could adjust it and pick what we really need.
What problems is the product solving and how is that benefiting you?
Sales and marketing management. With this application we’ve got great results with minimal time spent.
Recommendations to others considering the product:
For midsized companies this tool is the leader. The system gets up and running very quickly, and it is quite easy to use yet powerful.
CRM that we like to use
What do you like best about the product?
What our team liked the most:
• Powerful and easy-to-use bpm engine that makes operational processes run smoothly AND effectively.
• Intelligent analytics and dashboards that help us analyze the efficiency of any campaign we run.
• Fully customizable system.
• Powerful and easy-to-use bpm engine that makes operational processes run smoothly AND effectively.
• Intelligent analytics and dashboards that help us analyze the efficiency of any campaign we run.
• Fully customizable system.
What do you dislike about the product?
It would be nice to have a wider range of connectors to some marketing apps we are using.
What problems is the product solving and how is that benefiting you?
Bpm’online automated key marketing processes for us. All marketing activities, metrics and KPIs can now be shared across departments in a single dashboard. Marketing automation and smart business process management saved us hours of work.
Recommendations to others considering the product:
Be future-oriented and look for the vendors that provide you with the innovative technological solutions that can scale with your company’s growth.
Intelligent business with bpm'online
What do you like best about the product?
We like mature lead management tools of bpm’online. We can track leads’ needs from their first visit to our website, nurture them and hand off to sales, when leads are sales-ready. All in one system.
What do you dislike about the product?
Sometimes minor errors occurred for example when working with Safari and Internet Explorer browsers but the system is constantly improving.
What problems is the product solving and how is that benefiting you?
We gained total control over the complex lead management processes in our company.
Recommendations to others considering the product:
The bpm’online system provides an intelligent lead segmentation and lead management capabilities. Your lead generation experts would definitely appreciate it.
Best CRM for Travel Agency Marketing Campaigns
What do you like best about the product?
With the deployment of the bpm’online software, we aligned the work of our marketing, sales and service teams and integrated data from different locations and channels. What our agents liked is that the bpm’online system enabled them to deliver personalized services and to support each client. Business process management capabilities are a huge advantage of bpm’online for us. Moreover, the bpm’online platform is scalable and flexible and meets the changing needs of the travel market. Finally, the implementation process was thoroughly planned which ensured the success of the project.
What do you dislike about the product?
There wasn’t anything to dislike. The project was carefully planned and thought through – thus, everything worked fine.
What problems is the product solving and how is that benefiting you?
People like the personalized approach and high-class service that we deliver when they travel. That enabled us to grow very fast. Unfortunately, our CRM system was failing to keep up with the pace of our growth. Hence, there was a need for a more effective CRM solution. We were looking for a software that would support and foster our business expansion and growth. Thanks to the intelligent bpm’online software, we reduced technology costs, and improved productivity. We achieved considerable improvement of sales and marketing productivity. Our improved interactions with clients resulted in increased revenue and customer loyalty.
Recommendations to others considering the product:
The bpm’online system is time- and cost-effective. This smart process-based CRM improved the productivity of our agents and increased our revenues. Built-in business processes will allow you to plan the best course of actions that would ensure that your company takes advantage of all the benefits of the software.
CRM that meets your business needs
What do you like best about the product?
There are many things that we like about the bpm’online system. Firstly, availability of advanced tools for omnichannel communications. It ensures effective and direct communication with our clients and we also benefit from always having up-to-date data about all our clients and their preferences.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
Working with the customer support team during the implementation was pleasant as they demonstrated strong technical expertise and understanding of our organizational needs
What do you dislike about the product?
The eco-system is not as large as some of the other big vendors have. At the same time, we got a more personalized approach from bpm’online
What problems is the product solving and how is that benefiting you?
The bpm’online tools with omnichannel capabilities improved the communication not only with our clients but also within each team and department of our company. Our team had access to all emails, calls, notifications and could track client communications efficiently. It synchronized the work of our marketing, sales and services departments creating a single business environment
Recommendations to others considering the product:
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well!
showing 231 - 240