My current use cases for Cisco Duo involve a pool of clients where most of our clients use Cisco Duo for MFA to access their online environments, whether it be a VPN connection back to their office or to Azure, where they usually have Cisco Duo protection on it. In our own environment, we also use Cisco Duo to access our company resources through a portal that is protected by Cisco Duo.

I am using the MFA component of Cisco Duo, which I think is the main component, along with all the granular functionalities such as bypass codes. We sync to Active Directory, and we utilize geofencing when our clients are traveling, allowing us to lift the geofencing off a certain account to grant them access. We do not really use the reporting features very much, only when we are troubleshooting to see why someone is unable to access their resources.

What I appreciate the most about Cisco Duo is the advanced license, which incorporates regional security such as geofencing, and I think that is quite valuable to have included. The bypass codes are also very useful from an administration point of view.

I think the integration of identity security into Cisco Duo's IAM solution is highly beneficial against modern threats, as it is integrated with many technologies and service providers to cover MFA, and it is quick and easy to set up.

I saw the benefits of Cisco Duo immediately after deployment; we started seeing spoofing attempts where the MFA request was not approved because the user was unaware of someone logging in. Clients I implemented Cisco Duo at immediately feel more confident in their security environment, and we can see a lot of illegal attempts to get in, giving me faith in the product.

One downside of Cisco Duo is the expense, as there are clients that can afford only the basic package, which does not include Geo-fencing, leaving them unable to pay for the more expensive level, which I do not feel justifies the double price of that upper tier version. That is about the only thing I would change, otherwise, it is a wonderful product, and I have interacted with their support quite often with no issues.

I have been using Cisco Duo in my career overall for about three years.

I have never seen any lagging, crashing, or downtime with Cisco Duo; I can definitely say we have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.

Cisco Duo is very scalable; with just a few clicks in the admin portal, I can add new portals and systems to cover with authentication, and it is almost too easy.

I have contacted Cisco technical support a few times regarding technical matters, including transferring a client from their portal to our company portal, which was resolved almost instantly. I also got assistance for a trial license request from a client considering the more expensive license.

I would give Cisco Duo's support a nine out of ten, as there was one instance where I had to wait a bit to receive assistance, but that was just that one time.

I have used WatchGuard AuthPoint, the WatchGuard variation of an MFA product that is similar to Cisco Duo.

I definitely prefer Cisco Duo for the ease of configuration and how simple it is to use, while the WatchGuard counterpart is extremely difficult and technical to configure and set up.

The initial deployment of Cisco Duo was difficult because I had never used it before, and I had to set up a Cisco Duo AuthProxy server in a complicated environment. However, I reached out to Cisco Duo support, and their online documentation was of great help, so I managed to get it up and running, but it was not easy.

The first full setup of Cisco Duo took me about an entire afternoon, mainly due to configuring the AuthProxy component, and that was only after joining a company for about two weeks, which contributed to the learning curve. Cisco Duo, including the AuthProxy and the online portal portion, probably took two hours.

Cisco Duo does not require maintenance on my end if set up correctly; linking it to Active Directory or something similar means no regular maintenance is needed. We only need to generate bypass codes when users struggle or when we adjust profiles for clients traveling.

I have not utilized the end-to-end phishing resistance feature of Cisco Duo to its full extent.

I have noticed an increase in attempts to access resources illegitimately in my organization; we have two MFA products, Cisco Duo and WatchGuard, and in the logs, we see a lot of attempts. I do not know if that is an uptick in attempts, but there are definitely a lot of attempts going about.

I give this review a rating of ten out of ten.

One year ago, I deployed Cisco Duo for one of my clients at my previous company because we are a Cisco Gold Partner company. My client wanted to deploy Cisco Duo on their remote access VPN. They have a Cisco FTD firewall, and mostly users join on weekends through Cisco AnyConnect. My client requested 2FA for these users, so I deployed the solution.

A few months ago, I worked on Upwork where one of my clients approached me and asked if I could install Cisco Duo for their small cybersecurity company. This presented a good opportunity for me because I am in Pakistan, and my client is in the USA.

Cisco Duo is a simple and effective tool that gives detailed information about users who connect to your domain. You can review the logs, including the public IP that the user uses, which country the user is in, and the city where the user is located. Everything is perfect in the logs. One tab shows that a user, for example Hasnain, is connected through remote access VPN and is using a specific public IP from a particular city in a specific country.

Cisco Duo offers a great logging solution in a Cisco environment. Additionally, Cisco Duo integrates easily with single sign-on apps, and I have used it on the Cisco ISE side because you can add the Cisco Duo address to your ISE and create the same user in both Cisco Duo and Cisco ISE. This makes it easy to manage, as Cisco ISE directly sends requests to Cisco Duo to verify, and the user logs in with a push notification or SMS code.

I am using many features in Cisco Duo, including logging in to Cisco ISE, sending requests when I log in to Cisco FTD through Cisco Duo, and checking 2FA on Cisco AnyConnect. Additionally, I have installed Cisco Duo app on my Windows-based machine, which checks for 2FA notifications every time I reboot the system or press Windows + L. This sends notifications to the cloud to check the username, and it also provides features that ensure the Windows Firewall is always enabled and verify that sensitive data partitions are encrypted. Moreover, it checks that antivirus is properly installed on the system. I also integrate my app within my company and have implemented single sign-on services through Cisco Duo, which is outstanding.

Cisco Duo could improve by considering feedback on features or requests for future releases.

When I worked on Cisco Duo, I encountered a limitation that I want to discuss. When a user logs in on a Windows machine using a Microsoft account, it is easy because you install the installer on your system and generate a code to enroll in Cisco Duo app. However, when I installed the package on the system, the user who was already added on Cisco Duo mobile app faced an issue. When I restarted the system, the screen turned black, and the user got stuck because we could not enter the username and password. After reading Cisco documentation, I learned that they do not support Hotmail addresses. This caused a problem since the user was using a Hotmail account. My client was very understanding about it, but I felt I failed to deploy Cisco Duo effectively. There are limitations because Cisco Duo does not support Hotmail accounts, which many people use to log in to their systems.

The two main limitations on Cisco Duo are first, the requirement to install the installer on my server, and second, that Cisco does not support Hotmail accounts. I regret this limitation due to Cisco not supporting Microsoft accounts.

I have been using Cisco Duo in my career for one year.

Cisco Duo provides scalability and smooth integration with some applications.

I have contacted Cisco customer support, which is highly remarkable. I open cases with Cisco regularly, and they provide prompt support for any case. Although I did not open any cases on Cisco Duo specifically, I have worked with many Cisco devices in my current network. Cisco support is notably above average; few companies match Cisco's technical and customer support capabilities when you are stuck on technical or pricing issues.

Regarding the pricing for Cisco Duo, I find that Cisco is always costly. In my current network, I work in a financial institute where we use 2FA for Fortinet, which is easy to deploy but not scalable. Implementing Cisco Duo is more complicated, but when you integrate the solution fully, Cisco provides a very comfortable experience. The pricing comparison shows a great margin as Cisco is costly, while Fortinet is less expensive.

I use Fortinet, which you can ask me about as an alternative two-factor authentication solution.

If you have any questions, you can ask me. I give this review a rating of 8.5 out of 10.

I have been using Cisco Duo for one of my customers for three years. I have integrated Cisco Duo with the on-premises Active Directory and I am using two authentication methods: one is by code and one is through push notifications on Android mobile phones or Apple iPhones. The authentication process is very smooth and secure.

When any request is made to log in for email, the request is integrated with Cisco Duo and asks the user to enter a code via their mobile phone. This is the purpose I am using it for, and it represents a very smooth and secure authentication method.

The method is simple and secure, only thing i want to say about pricing will be reduce for old customers

Cisco Duo has a capability for Duo Push. When it comes to authentication, you get a notification and you just need to approve or reject the request, which allows the process to go smoothly. Although Microsoft Authenticator also has this function, other authenticators do not.

Pricing is an area that needs improvement because the pricing is high. One of my customers recently received a billing statement for one year charging 3,600 US dollars for 100 users. In my case, it costs me around 300 US dollars monthly for 100 users.

Initial deployment was smooth from an MFA point of view. However, I faced a significant issue about a year back when I tried to integrate Cisco Duo with Citrix NetScaler and enable MFA for Citrix NetScaler integration. I encountered a lot of issues during the integration part and was unable to achieve that task due to a lack of documentation at that time. That project was eventually closed.

I am using Cisco Duo for one of my customers for three years.

I have not faced any issues with Cisco Duo so far. It is a very stable product and functions well.

Scalability is good with Cisco Duo.

The support process is very smooth. If I need any support, I can send an email to their support team and they reply on the same day. I normally send emails to billing support and have not needed to send support emails otherwise until now.

I have used AuthLogics MFA as well. I am also using Google Authenticator and Microsoft Authenticator.

Cisco Duo is a very simple product to understand. I searched for information on Google and integrated it using the guide provided by Cisco Duo during my first implementation. If I need any support, I can send an email to their support team and they reply on the same day. The support process is very smooth and initial deployment is smooth from an MFA point of view.

Pricing needs improvement because it is high. One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year. In my case, it costs me around 300 US dollars monthly for 100 users.

I have used AuthLogics MFA as well. I am also using Google Authenticator and Microsoft Authenticator.

My clients are requesting MFA on their emails, third-party emails they are using for HTTPS, for cloud emails or cloud logins with different applications. I recommend Cisco Duo to them because the process is very smooth with Cisco Duo. I give Cisco Duo a rating of 10.

The main purpose involves addressing questions about SLA tickets. I add persons to security groups and grant access for VPN connections and authentications to add them to the portal, synchronizing them with the Microsoft Azure AD platform and logging cell phone numbers and phone numbers. I also provide access for SSO or mobile tokens, whether hardware or software, and access for Cisco Duo software on cell phones.

I use the web portal for Cisco Duo and the software on my site for self sign-in to the portal. I primarily use the platform for authentications, adding users to groups, and other management tasks. I can block someone or remove them from security groups when an employee leaves the firm or when other security issues occur.

I particularly check where someone is logging in and from which country. I verify if they are under contract to stay in a safe place, such as Germany or Frankfurt. If a person logs in from another country or place, I investigate. From a security perspective, I work with other platforms and coordinate with employees in different departments. I do not focus on security steps themselves. I sometimes examine sign-ins, checking time differences, locations, and IPs in short timeframes. This does relate to security, but I use this method only when questions arise.

The general usability and visual interface are valuable to me. It is not significantly different from other tools, but it is usable. It is suitable for a technical person who has an understanding of these tools or software and finds it usable and understandable.

It provides the possibility to get employees directly started with their jobs or schooling for new projects. For this, what is important is the time between registration and account access and whether there is a general problem or minor questions about the main reason. However, there are no strong problems.

An AI tool or AI capability would be better. An AI support robot or bot that provides direct answers to questions without requiring the search for facts or documents to find solutions would be an improvement.

I have been using this solution for two years full-time, working for a global company across all regions.

Although I have not received direct technical support for Cisco Duo, I would rate it eight or nine. Working with this web portal and technical software capability, I have never experienced significant connection loss or other major issues.

My company operates globally with approximately 450,000 employees. Within the projects I manage, there are 10,000 employees, and in another MET region, there are over 15,000. We are a partner with most brands that are usable globally and provide them access to the projects.

Although I have not received direct technical support for Cisco Duo, I would rate it eight or nine. Working with this web portal and technical software capability, I have never experienced significant connection loss or other major issues.

Cisco Duo is my first app or web-based platform. I have never had experience with another brand and cannot compare Cisco Duo to other brands or firms that provide VPN connections or secure connections.

It is easy.

We have access to our portal where I work. They provide access with limited admin rights. We use only the Concentrix portal, which is the company portal.

I have no idea about the pricing. Another department handles this. I am only able to use it for accessing and other functions, but I cannot say this is a different or difficult platform for someone to use because the documents are available. When someone has a problem, they can search the documents and find solutions for simple steps.

I can recommend Cisco Duo because it is very easy to accept and understand. In the two to two and a half years I have used it, I have never experienced a problem. We do not lose connection or encounter other issues, which is the main reason I can offer this recommendation. I would rate this solution nine out of ten.