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Reviews from AWS customer

123 AWS reviews

External reviews

1,143 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Amr A.

Friendly UI and Excellent Support

  • March 26, 2026
  • Review provided by G2

What do you like best about the product?
Very friendly ui and support is very good
What do you dislike about the product?
Nothing because i think everyone is documented
What problems is the product solving and how is that benefiting you?
Design to be more modern


    Education Management

Stable, Secure, and Reliable RHEL for Long-Term Production Use

  • March 25, 2026
  • Review provided by G2

What do you like best about the product?
Stability and reliability – RHEL is built for long-term use, with very few crashes and consistent, predictable behavior in production environments.

Professional support – Having access to official updates, security patches, and expert assistance makes it much easier to maintain and operate critical infrastructure.

Strong security – Built-in tools such as SELinux offer advanced protection along with fine-grained access control.
What do you dislike about the product?
Subscription cost – Licensing fees can be expensive, especially for small companies or individual users.
Older packages – The software is often not the most up-to-date version, which can limit access to newer features.
Learning curve – Some of the more advanced tools and configuration options may be hard for beginners to understand.
What problems is the product solving and how is that benefiting you?
The problems that Red Hat helps solve include stability issues, security risks, lack of support, and compatibility challenges. Overall, it makes managing systems easier, safer, and more predictable.


    Tamjeed A.

RHEL Review

  • March 24, 2026
  • Review provided by G2

What do you like best about the product?
It runs smoothly for enterprise servers and applications. It can also be used on cloud platforms such as AWS, Azure, and Google Cloud, which makes it a flexible option for different environments.
What do you dislike about the product?
It’s not easy for beginners, and it requires proper training to use effectively. It also isn’t free—you need to purchase a subscription.
What problems is the product solving and how is that benefiting you?
It’s not easy to manage multiple servers, especially when so much of it is done manually, so RHEL helps by providing a more structured and easier approach to system management.


    Dipesh M.

Stable, Secure RHEL with Strong Long-Term Support and Ansible Integration

  • March 13, 2026
  • Review provided by G2

What do you like best about the product?
I like Red Hat Enterprise Linux most for its stability and security in production, combined with predictable long‑term support and tight integration with tools like Ansible and Red Hat Insights, which makes managing and automating enterprise workloads much easier
What do you dislike about the product?
The main drawbacks are the high subscription costs, complex SELinux/firewall management, and delayed newer package versions, which can frustrate beginners or those needing cutting-edge software
What problems is the product solving and how is that benefiting you?
It solves hybrid infrastructure inconsistencies, security gaps, and downtime risks with a stable, automated platform benefiting us through almost above $300K annual savings per 100 VMs, and above 50% less unplanned downtime, and faster deployments for our production web servers.


    Prashant Aghao

Hybrid cloud automation has accelerated deployments and improved security and support quality

  • March 13, 2026
  • Review from a verified AWS customer

What is our primary use case?

We are a service provider and support provider for Red Hat Enterprise Linux (RHEL). Red Hat Enterprise Linux (RHEL) is used for OpenShift management; Linux is the base for many IT companies, providing them with the management of their applications using the Linux operating system. In the Linux space, Red Hat is the leading company, so we utilize it.

Cloud provisioning becomes easy with Red Hat Enterprise Linux (RHEL) because they offer satellite automation and image builder, which simplifies the process. They also provide DHCP servers for IP allocation.

In managing hybrid cloud environments, Red Hat Enterprise Linux (RHEL) plays a crucial role; the OS is a core feature for managing solutions across AWS, Azure, and on-premise setups. It provides unified management and supports the Ansible automation platform. With customized image builders, you can build OS images based on Red Hat Enterprise Linux (RHEL), making it beneficial for hybrid cloud deployments, whether on AWS, Azure, GCP, or physical servers.

What is most valuable?

There are a lot of capabilities in Red Hat Enterprise Linux (RHEL) that I find valuable, as it is provided by the leading company, Red Hat, which is a top Linux operating system provider. Their support, documentation, and overall offerings are significantly better compared to others, such as Ubuntu and other open-source Linux operating systems that lack proper support and documentation.

Red Hat Enterprise Linux (RHEL) support is among the most valuable aspects. Linux is similar everywhere, such as Ubuntu, but Red Hat's Linux offers substantial benefits, including strong support, proper documentation, training, and labs. This capability is more beneficial than what other options provide.

What needs improvement?

I believe improvements in Red Hat Enterprise Linux (RHEL) are required. Red Hat Enterprise Linux (RHEL) should explore integrating AI, as many systems are currently incorporating AI. I believe that Red Hat Enterprise Linux (RHEL) should implement some AI-driven command systems for enhanced functionality.

For how long have I used the solution?

I have been working with Red Hat Enterprise Linux (RHEL) for the past one and a half years. I am still working with it.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux (RHEL) provides a lot of scalability; its architecture depends on NUMA optimization, thread support, and it has a TuneD daemon for performance adjustment, allowing us to manage kernel parameters and handle high-demand workloads, such as SQL and NoSQL databases. Red Hat Enterprise Linux (RHEL) 9 also offers good network efficiency.

I would rate the scalability of Red Hat Enterprise Linux (RHEL) between 8 and 9. I would say it is closer to 8.

How are customer service and support?

I often communicate with the technical support of Red Hat Enterprise Linux (RHEL). I would rate the support of Red Hat Enterprise Linux (RHEL) as a 10 because it is significantly better than any other options.

I have had multiple interactions with Red Hat support, and usually, when you submit a request or ticket on their support platform, they reply immediately due to their strong and large team of experienced professionals. Any issue will get resolved, and if it is not solvable by the lower-level team, they quickly escalate it to higher-level support.

Which solution did I use previously and why did I switch?

I did not use a different solution before Red Hat Enterprise Linux (RHEL) for these use cases. When I joined and during my college studies, I simply learned about Red Hat Enterprise Linux (RHEL). I have a basic understanding of other options but did not try them.

How was the initial setup?

I participated in the deployment and initial setup of Red Hat Enterprise Linux (RHEL). For the initial setup process of Red Hat Enterprise Linux (RHEL), we first need their ISO. Then we create a bootable media using that ISO; depending on whether deploying to the cloud, on-premise, or bare metal servers, we create one VM for the deployment of Red Hat Enterprise Linux (RHEL). Numerous internal configurations follow in the Anaconda setup, including language, time setup, NTP servers, IP, hostname setup, and the main task is to register it using the Red Hat Enterprise Linux subscription manager or satellite.

I do not have any challenges during the initial setup because I have completed two Red Hat certifications in college, making me familiar with the process.

What was our ROI?

Regarding return on investment, since I am the technical person, I do not know much from a business perspective.

What's my experience with pricing, setup cost, and licensing?

I am happy with the pricing that Red Hat Enterprise Linux (RHEL) offers. I come from a technical background, so I do not have much insight into the business side, but Red Hat Enterprise Linux (RHEL) offers many advantages with its support, official documentation, training, and various sessions. I think it is user-friendly and its cost will be beneficial compared to other operating systems within similar budgets.

Which other solutions did I evaluate?

I have not used Red Hat Enterprise Linux (RHEL) Image Builder yet; I have basic knowledge about it but have not utilized it.

What other advice do I have?

The management experience with Red Hat Enterprise Linux (RHEL) is good; as newer versions are released frequently, such as currently Red Hat Enterprise Linux (RHEL) 10, updating and patching is quite easier and not a complex task.

With the provisioning of Red Hat Enterprise Linux (RHEL), I think it depends on the environment, whether physical, virtual, or cloud.

Security requirements were a consideration in choosing Red Hat Enterprise Linux (RHEL) in the cloud for me, as Red Hat Enterprise Linux (RHEL) provides enhanced security. It comes with Red Hat's internal security features, making it more secure than alternative solutions. Additionally, since Linux is open source, anyone can create their own operating system using Linux base code, but Red Hat Enterprise Linux (RHEL) stands out for its security.

The upgrade was straightforward, moving from Red Hat Enterprise Linux (RHEL) 8 to 9, moving from 8.6 to 9.

I use Red Hat Enterprise Linux (RHEL) System Roles. System Roles were very helpful during my use of Ansible. The help from System Roles was particularly significant when using Ansible automation, as specific permissions are granted to specific roles assigned to users or groups, which can then be utilized for folder management, automatic deployments, or task performance.

Red Hat Enterprise Linux (RHEL) saves time effectively. Red Hat Enterprise Linux (RHEL) helps me save time, especially through automation features with Ansible, which streamlines management tasks. It also provides a ready-to-run environment with a pre-built ISO, allowing direct deployment after making some role changes and setting IP and networking configurations. By using Red Hat Enterprise Linux (RHEL), if another Linux distribution takes one week, Red Hat Enterprise Linux (RHEL) accomplishes the same tasks in three days.

Red Hat Enterprise Linux (RHEL) helps reduce downtime and risk. I do not think the OS significantly impacts downtime, as that is primarily dependent on application usage, such as CPU and RAM consumption. However, it does support increasing CPU thresholds and creating resource pools within the OS, allowing for alarms that help mitigate downtime. I do not believe it helps much in reducing risk.

Red Hat's knowledge base is excellent, providing labs, manuals, and constantly updated documentation. They also have a community that offers a wealth of information, along with releasing books and PDFs regularly. In addition to using the official documentation, I also engage in the Red Hat community. In the Red Hat community, people communicate with each other about the problems they encounter, and there is a wealth of official documents available for everything.

I do not face a lack of information when I encounter issues or seek to learn about Red Hat Enterprise Linux (RHEL). I can contribute to the community, where others may have experienced similar issues and already found solutions. Pain points that Red Hat Enterprise Linux (RHEL) addresses include security, reducing time, and providing automation. I have given this product a review rating of 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Bharath D.

Hassle-Free Platform for All Your Enterprise Needs

  • March 09, 2026
  • Review provided by G2

What do you like best about the product?
Hastlefree and the best platform for all your enterprise needs
What do you dislike about the product?
Little high on the costing, otherwise not too difficult to learn
What problems is the product solving and how is that benefiting you?
Enterprise Solution delivery


    Gourab Das

Enterprise platform has provided robust security and flexible automation for diverse workloads

  • March 06, 2026
  • Review from a verified AWS customer

What is our primary use case?

I have experience with Red Hat Enterprise Linux (RHEL), using both the cloud-based and on-premises versions, with a focus on the on-premises deployment. As an infrastructure support engineer and senior manager, my main use cases include providing infrastructure for all applications and businesses. This encompasses user account management, application handling, and operating system requirements for each virtual machine. We are building and delivering products using Red Hat Enterprise Linux (RHEL), and we also utilize Red Hat Ansible Automation Platform and Red Hat Satellite for patching the operating system and other Red Hat applications.

We use a ton of operating systems in our environment. We have Red Hat flavors, CentOS, Ubuntu, and multiple Debian versions. I have previously used AIX and Windows servers, with multiple versions of Windows as well. We maintain diversity in operating system usage.

Recently, we purchased Red Hat Enterprise Linux (RHEL) with support on a host-based license model. We previously used a per-host-wise license structure, but we opted for the highest license option, which provides unlimited virtual machines per host. The total investment was approximately 1.2 million dollars for around 1,100 hosts.

What is most valuable?

The purpose of this engagement was to gather survey information regarding Red Hat products and Red Hat Enterprise Linux (RHEL) operating system. I understand this will provide better insight into how Red Hat Enterprise Linux (RHEL) effectively targets customer inquiries.

The pros of Red Hat Enterprise Linux (RHEL) in comparison to other solutions I have used include that in most performance aspects, Red Hat Enterprise Linux (RHEL) is very robust and active in terms of performance, operating system strength, security, and lightweight efficiency.

The best features in Red Hat Enterprise Linux (RHEL) include its open-source nature in terms of the Linux background and kernel. The enhancements and features offer various options with timely updates and security measures. You have multiple choices on how to control security and fix bugs. You can modify and tweak the kernel according to your convenience. If you need to perform automation of your own choice, modifications can be made to perform as per your requirements. This can be done in Red Hat Enterprise Linux (RHEL) or any Linux-based operating system, but Windows has a ton of limitations. Even for bug fixes in Windows, you cannot announce fixes to others globally. Red Hat Enterprise Linux (RHEL) has an open-source community for this purpose, and CentOS has similar benefits. For patching solutions, Red Hat Enterprise Linux (RHEL) has its own patching solution such as Satellite. There is also live patching available, including kernel live patching, which is an excellent option for minimal application downtime.

The most important security features in Red Hat Enterprise Linux (RHEL) include the ability to control login access with multiple layers of security, such as two-factor authentication. Key-based authentication is one of the best options, and two-factor authentication is also beneficial. You can disable the root user, so normal users will not see or have access to system-secured commands unless they have sudo access. The kernel is much more secure, and most viruses do not affect the Linux kernel because all things are treated as files without extensions, which reduces virus impact in that area. Although any operating system can be vulnerable, Linux is less vulnerable than others.

I did not explore Red Hat Insights much and do not have substantial knowledge about this feature.

Deployment is very easy and straightforward. I did not find any issues with it. Even with automation, it is very easy.

What needs improvement?

I would suggest that Red Hat Enterprise Linux (RHEL) improve the graphical user interface-based experience in a much better way. If you compare with most preferences, many people are more habituated with Windows. If Red Hat Enterprise Linux (RHEL) can improve the graphical user interface experience and gaming scope, it would benefit users. Windows handles gaming much better, but Red Hat Enterprise Linux (RHEL) is more focused on the enterprise edition and server support. If Red Hat Enterprise Linux (RHEL) improves the graphical user interface experience, it would be better for users in terms of costing and user experience.

Another suggestion concerns Red Hat Ansible Automation Platform support. I believe Red Hat should provide much better engineers who have greater experience with their product. Although they have knowledge bases and training programs, I feel that Indian engineers at Red Hat are not as effective or experienced with their own product. I have faced some challenges with support level in this area.

Regarding the centralized patching system, Red Hat Satellite should support other operating systems beyond Red Hat Enterprise Linux (RHEL). I have observed that Red Hat Satellite has limitations and only supports Red Hat Enterprise Linux (RHEL). Most organizations use multiple flavors of operating systems. Excluding Windows and considering only Linux operating systems such as Ubuntu, Debian, CentOS, or SUSE Linux, Red Hat Satellite should support these with a rollback option. If Red Hat Satellite includes support for other operating systems with guaranteed rollback functionality, customers would accept it very readily and would not even consider the price.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for almost 11 years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux (RHEL) is much more stable in comparison to other operating systems. In terms of failures, sometimes no responses come and occasionally the system hangs up. However, the reasons for these issues are not particularly based on the operating system itself. Stability issues depend on memory and other applications running on the system. I cannot say that issues occur because of Red Hat Enterprise Linux (RHEL) or Red Hat applications. I have not observed much issue or lagging from the operating system or Red Hat application perspective. We receive more than 99.99% uptime from the operating system perspective for Red Hat Enterprise Linux (RHEL).

What do I think about the scalability of the solution?

Expansion is fine with no issues. The only limitation is that the XFS file system cannot be reduced. Any troubleshooting and expansion tasks are adopted smoothly.

How are customer service and support?

In our environment, most of what we run is critical. Red Hat has their own service level agreement, and we have our technical account manager ready. Whenever there is any urgency, we connect with our technical account manager who helps us resolve the issue within our expected timeframe. It depends on the urgency, but when we request assistance, they fulfill it. Our experience has been very good with Red Hat Enterprise Linux (RHEL) compared to other operating systems and original equipment manufacturers.

For any downtime, whether it is a priority one, priority two, or priority three case, their response time is one hour. They usually respond before that timeframe. I have faced some issues with Red Hat Ansible Automation Platform support and did not see that much effectiveness, but regarding the operating system itself, the service has been very good. As I mentioned earlier, for kernel modification and hardening, Red Hat has provided good support.

How was the initial setup?

I deployed Red Hat Enterprise Linux (RHEL) myself, and a third party also conducted deployments for us. I have my own hands-on experience in production environments with both manual and automation processes. We deployed Red Hat Enterprise Linux (RHEL) using Terraform and other third-party tools. I used AWS Lambda and many other tools to deploy Red Hat Enterprise Linux (RHEL) systems.

What about the implementation team?

We purchased Red Hat Enterprise Linux (RHEL) directly from Red Hat through their verified vendors. Red Hat does not sell directly but works through their own verified vendors for purchases.

What other advice do I have?

When you use the image builder, the custom image will be standardized and signed off by the original equipment manufacturer, which is Red Hat. When it is certified and signed off by Red Hat Enterprise Linux (RHEL), enterprises and auditors will accept it. If we create any custom images on our own, they will be standardized, but the image release will not be certified from the original equipment manufacturer. This can lead to many questions from auditors. However, when Red Hat signs off on the image, it is a good positive point to present to the auditor as evidence. My overall rating for this solution is 8 out of 10.


    Asmita Bajirao Jagtap

Daily work has become smoother with clear documentation guiding upgrades and patching

  • March 04, 2026
  • Review provided by PeerSpot

What is our primary use case?

I work daily on Red Hat Enterprise Linux (RHEL) in my current field. I use Red Hat Enterprise Linux (RHEL) as a daily task, including OS upgrade and patching activities.

What is most valuable?

What I like most about Red Hat Enterprise Linux (RHEL) is that it is very easy to handle and very user-friendly. As a non-technical person, I find it very easy to understand.

The documentation in Red Hat Enterprise Linux (RHEL) is very helpful for every issue. I have accessed the documentation multiple times, and it has helped me, especially when we are facing issues in OS upgrade and patching. Some steps are already mentioned in the Red Hat Enterprise Linux (RHEL) documentation, making it very easy to handle and solve the issues.

What needs improvement?

What I dislike about Red Hat Enterprise Linux (RHEL) is that it has high-cost licensing, which makes it unaffordable for me to purchase a Red Hat Enterprise Linux (RHEL) license myself.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) for the past three to four years.

What do I think about the stability of the solution?

I have not seen any instability in Red Hat Enterprise Linux (RHEL), such as lagging or crashing.

How are customer service and support?

I have had to contact the technical support of Red Hat multiple times, and I find that their support is very quick and instant and also provides an instant correct alternative solution. For Red Hat Enterprise Linux (RHEL) support, I would rate them 9 out of 10.

How was the initial setup?

The installation of Red Hat Enterprise Linux (RHEL) is easy. I have already completed a Red Hat Enterprise Linux (RHEL) installation, so it was straightforward for me.

Which other solutions did I evaluate?

I have not used any alternatives to Red Hat Enterprise Linux (RHEL).

What other advice do I have?

I have been using Leapp in Red Hat Enterprise Linux (RHEL). The maintenance does require updates on my end, and our company takes care of that. I would rate this review 9 out of 10.


    Dinesh Perera

Long-term platform has strengthened secure data engineering and streamlined cloud operations

  • February 27, 2026
  • Review provided by PeerSpot

What is our primary use case?

I am currently working on dialing up telecom services that are due to telecommunication needs in Sri Lanka. We are using this for mother data center activities, not only as a solution but for multiple purposes. I am currently handling the data engineering team.

Red Hat Enterprise Linux (RHEL), we are testing. Red Hat Enterprise Linux (RHEL) ten point one is also there in beta. In that manner, Red Hat Enterprise Linux (RHEL) does a couple of things. We are the partner of Red Hat Enterprise Linux (RHEL) in our dialogue at the digital lab.

At the moment, we are using ten. Because we use it most of the time for the test bed, which is the development bed, ten is at the moment our version.

What is most valuable?

The main thing as a cloud-based solution is valuable. Beyond that, it is an on-premises solution. We are also using a stable established version called nine point two from Red Hat Enterprise Linux (RHEL). We are supposed to move to Red Hat Enterprise Linux (RHEL) as well.

Red Hat Enterprise Linux (RHEL) is paid. When it comes to the total Red Hat Enterprise Linux (RHEL) management, they are using project insight for part of the services. We will take that Red Hat Enterprise Linux (RHEL) Insight.

That is really helpful. It is a kind of dashboard, not only a dashboard. We can get decision-making capabilities going forward when it comes to security.

OpenShift gives a good solution for us on the Red Hat Enterprise Linux (RHEL) end. The session, not only the station, has the CI/CD pipeline and operators connecting. That is a really good improvement on the Red Hat Enterprise Linux (RHEL) side.

What needs improvement?

Sometimes we are lagging in the Red Hat Enterprise Linux (RHEL) part because we have to deploy in non-straightforward environments. Some environments have third party deployments where party enhancement happened.

Red Hat Enterprise Linux (RHEL) is lagging in these scenarios. The main problem we are facing is the cost factor. Because it comes to long and short terms, stakeholders do not want to move to a good business solution because of the cost factor. That is still where we are lagging.

For how long have I used the solution?

I have been using this solution for more than industrial use, more than fifteen years, almost twenty.

What do I think about the stability of the solution?

I think that now, as of just now, there is no downside. It is not crashing, basically. The application is rebooting every time because of some kind of bug.

What do I think about the scalability of the solution?

You have to master the tips and then come to Red Hat Enterprise Linux (RHEL). The knowledge base is actually lagging because most of the people do not want to work with the backend coding and Red Hat Enterprise Linux (RHEL). We are commanded to use it to upgrade anything.

Because of that knowledge gap and Red Hat Enterprise Linux (RHEL) in Manam, but people are not using much more. Even administrators are not using proper principles and guidelines to do so.

Which solution did I use previously and why did I switch?

When I was in the consumer space, I realized console R is also more toward Red Hat Enterprise Linux (RHEL) kernel. Exadata and now Oracle are all moving to Red Hat Enterprise Linux (RHEL) because of the kernel quality.

How was the initial setup?

It will help a lot. When it comes to big data development, we have twenty servers to deploy with all kinds of packages and modules. Then it will easily deploy using the Ansible playbook to write the code and everything. So it is easier to deploy, actually.

What about the implementation team?

It is an integrator, basically. It is cloud and cloud enablement because I had experiences when we were going to do that Cloudera migration.

What was our ROI?

That is really helpful now when it comes to the integration point of view. That is Red Hat Enterprise Linux (RHEL) too, I believe.

What's my experience with pricing, setup cost, and licensing?

Then we are going to do some implementation. They are aligned with the Dell partners. Those kinds of matters come up because of the cost. This comparison comes to the picture.

What other advice do I have?

When it comes to the backup solution, we are using tune the profile to utilize the backup solution. When we are using performance stack, we have tuned the performance stack to do a couple of testing in production as well. That is the main thing we are basically using most of the time.

Our engineers are supposed to do that base. Now they are implementing that base. I carry it forward to the next level, which is the business solution. When we are seeing Red Hat Enterprise Linux (RHEL) Insight, we can take the next action as much as the next action method allows. For instance, when we say we want to patch the environment, Red Hat Enterprise Linux (RHEL) we are testing. Red Hat Enterprise Linux (RHEL) ten point one is also there in beta. In that manner, Red Hat Enterprise Linux (RHEL) does a couple of things. We are the partner of Red Hat Enterprise Linux (RHEL) in our dialogue at the digital lab.

Next year, I will recommend Red Hat Enterprise Linux (RHEL) because they have a lot of features and functions, especially for the enhancements. When it comes to security, now they have a lot of features. For instance, saving us is a really good enhancement way to achieve the environment. When it comes to the use of solution, that is really interesting.

I am using Red Hat Enterprise Linux (RHEL) for almost fifteen years now. I really understand what Red Hat Enterprise Linux (RHEL) did then and what kind of solutions they provide. Accordingly, I am aligned and most of the time when I say I am going to do some kind of upgrade, I definitely use that release and knowledge, principle, and guidelines. Otherwise, we cannot do it. I have given this review a rating of ten out of ten.


    Akash Chaudhary

Years of cluster work have become smoother as I provision nodes and manage servers with confidence

  • February 11, 2026
  • Review provided by PeerSpot

What is our primary use case?

I am a RHCE certified and RHCSA certified professional. I use Red Hat Enterprise Linux (RHEL) to deploy the OS for node provisioning across any make of clusters. I work with the HPC cluster team and receive clusters on RHEL-based systems. Over the last seven years, I have been working with RHEL 7, RHEL 8, RHEL 9, and currently RHEL 10. I primarily work with HPC clusters.

Since creating HPC clusters is not part of my responsibilities, I focus mainly on installation, node provisioning, password management, SSH proxies, and NGINX and web server configuration.

What is most valuable?

There are several valuable features I appreciate. I can obtain any versions, software, or RPM packages easily through the subscription manager or without it. Red Hat Enterprise Linux (RHEL) is very hands-on for me and runs smoothly. It even runs on just 1 GB of RAM, which is excellent for my needs. The installation process is very easy compared to other distributions. Since I work with clusters, this simplicity is invaluable.

When comparing the installation process of Red Hat Enterprise Linux (RHEL) to other distributions, I find that a non-technical person can easily follow the prompts. The installation guides are clear and documented step-by-step. For example, the first prompt asks for language, keyboard, and installation preferences, and each step is straightforward. In contrast, Ubuntu and other distributions require creating disks and involve more complex UI elements that are not as user-friendly. Red Hat Enterprise Linux (RHEL) has a clean interface that allows even non-technical people to install the OS easily.

I have only studied from the direct books provided by Red Hat for RHCSA and RHCE certification, and every detail is available in their documentation and website. I appreciate the clean and detailed information provided in their resources.

What needs improvement?

I encounter pain points when trying to add patches for certain versions I need for RHEL purposes. While creating HPC clusters on RHEL 9, I sometimes need EPEL repositories for RHEL 7 or 8. Adding patches from these repositories is very painful because Red Hat Enterprise Linux (RHEL) 9 does not easily support these older package versions. This is a recurring problem I always face.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux (RHEL) since I started my career, which is 6.7 years.

What do I think about the stability of the solution?

I have not experienced stability issues. I have used multiple OEMs including HP, Dell, Exatron, and NVIDIA servers. I always prefer recommending Red Hat Enterprise Linux (RHEL) to my customers because it is very stable. I have only experienced one server crash in all my years, and that was due to an OEM issue, not Red Hat Enterprise Linux (RHEL) itself. I have never encountered data problems or server crashes from Red Hat Enterprise Linux (RHEL).

What do I think about the scalability of the solution?

Scalability is not an issue. I can easily add more nodes to clusters. The installation is very fast, which allows me to scale quickly. I use Ansible and PXE servers to facilitate this process, and I can scale to many servers very quickly with Red Hat Enterprise Linux (RHEL).

How are customer service and support?

When I was working for a customer and faced an issue while installing a package, I requested Red Hat support and they helped me resolve it.

I have raised requests in the morning around 11:00 AM and received responses within one to two hours. They ask for logs and version information, and then provide a response within approximately 30 minutes. I give Red Hat support a nine out of 10 rating. I would give a full 10 if they could push their support to be slightly faster. When someone is on-site conducting installations and encounters an issue, that person needs to wait at least one or two hours for a response. Red Hat could improve by responding a bit more quickly.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing of Red Hat Enterprise Linux (RHEL) subscription, I believe the pricing is fair. The support that Red Hat provides is very good. Whenever I encounter issues, Red Hat always provides fast resolution. The pricing is justified given the quality of support offered.

Which other solutions did I evaluate?

I have used Ubuntu as an alternative distribution. However, I always choose Red Hat Enterprise Linux (RHEL) over every other distribution. I started my career learning from Red Hat Enterprise Linux (RHEL), which is the main reason I prefer it. Additionally, Ubuntu and other distributions have many dependencies that require adding different packages and configurations. When troubleshooting on Red Hat Enterprise Linux (RHEL), I find solutions easily. With Ubuntu, troubleshooting requires digging much deeper.

What other advice do I have?

I have been working with Red Hat Enterprise Linux (RHEL) for approximately seven years.

Regarding updates and maintenance, I only need maintenance time when upgrading the OS. When upgrading the kernel version or transitioning from RHEL 8 to RHEL 9, I only need to install the RPMs and reboot the server once. Maintenance primarily involves patching and the subsequent reboot requirement.

Every time a cluster issue occurs, Red Hat never requests high downtime or suggests data loss scenarios. They maintain very low risk and require very low downtime.