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Glassbox Thinking
What do you like best about the product?
Is a complete web analytics tool with many features ranging from session replay to the creation of various funnels / client flows. It lends itself well to multiple uses, from customer support to systems monitoring, UX and marketing activities.
What do you dislike about the product?
Creating some specific tags requires some technical skills but the Glassbox support and training are truly exceptional. Always timely and available!
What problems is the product solving and how is that benefiting you?
On the CRM side, with Glassbox we were able to analyze the digital behavior of our web and mobile users and to produce increasingly efficient and performing customer journeys.
Digital experience enthusiast who is super eager to learn
What do you like best about the product?
It's interesting to learn from GB experience users and how the difference in their business models alter the way they use GB and where their focus is.
What do you dislike about the product?
I can only watch the recorded sessions because all the live ones happened midnight in my time zone.
What problems is the product solving and how is that benefiting you?
Identify customer pain points and enhance via a reiterate process of test and learn. Looking at the sessions playback we did manage to nail down several issues from the existing ux design which we might not notice without GB.
Review on Glassbox
What do you like best about the product?
The sessions which are being recorded and can be easily reproduced.
What do you dislike about the product?
Lack of high-level reporting would like to have executive reports at the high level
What problems is the product solving and how is that benefiting you?
Capturing sessions, understanding customer behavior and joruneys product role-out in both web and mobile
Very good tool for Session Replays, Fallouts and Conversions
What do you like best about the product?
I like the detailed info on fallouts in the flow and viewing the fallout sessions so that it allows us to address the issues, friction that customers are facing with completing their transactions.
Glassbox is a wonderful tool for every Product Manager to use daily at work.
Glassbox is a wonderful tool for every Product Manager to use daily at work.
What do you dislike about the product?
Fast forwarding the session replays needs to be better. It is too slow. Also, if there is a support page on how to use glass box and query for info that we need will be useful
What problems is the product solving and how is that benefiting you?
Problems we are solving is the issues that customers are facing with completing their transactions.
Benefits are better conversion rates, solving customer issues and resulting in better NPS score and improving the functionality.
Benefits are better conversion rates, solving customer issues and resulting in better NPS score and improving the functionality.
Probably the best and most advanced session replay tool on the market
What do you like best about the product?
We loved the granularity of the reports and the journey tracking of the users inside the application. Glassbox also has a product for the mobile application that it's extremely useful if your company owns a mobile app.
I have also found the Glassbox support team very professional and helpful.
I have also found the Glassbox support team very professional and helpful.
What do you dislike about the product?
The only thing that could be a minus is that sometimes it is difficult to find the proper functionality inside the glassbox console due to its complex features. I think the team can work a bit on the UX/UI design of the console
What problems is the product solving and how is that benefiting you?
- understood how visitors use our website and where they have issues with conversion
- understood mobile app flow and usage
- understood mobile app flow and usage
The best tool for working on your site!
What do you like best about the product?
I use Glassbox to find the errors in our site which are due to errors in our web pages or in our mobile application Glassbox delivers us where all the issues are happening and in what order we need to take care of them. This is a major time saver for us. theit suppot team is great to work with as well and they always come up with new ideas on how to get more info
What do you dislike about the product?
New releases come very often and it takes us time to understand what's new.
What problems is the product solving and how is that benefiting you?
Locating and solving errors. understand where and why users are leaving our site.
Glassbox - Next-gen CX tool,Key Feature - Session Replay (best in industry).
What do you like best about the product?
Session Replay, and Glassbox Reporting suite.
What do you dislike about the product?
they are focusing more on cloud customers, they should focus equally on their On-Prem customers also.
What problems is the product solving and how is that benefiting you?
Customer Experience issues, with awesome session replay.
Positive experience with Glassbox (large financial institution) mobile/web, internal/customer facing
What do you like best about the product?
Brilliant CTO
Modern technology stack
Both network capture and client-side capture
Modern technology stack
Both network capture and client-side capture
What do you dislike about the product?
release quality, since they are adding new features and improvements quickly
What problems is the product solving and how is that benefiting you?
Most importantly, reduced mean time to repair (MTTR) for application issues, for both internal and external customer applications.
Feedback
What do you like best about the product?
The ability to visualize data quickly and ability to view sessions for all of our customers.
To add: great support from glass box team
To add: great support from glass box team
What do you dislike about the product?
Not able to run web reports for more than a month
What problems is the product solving and how is that benefiting you?
Creating various reports for
Executives
Executives
Simply love this tool!
What do you like best about the product?
With Glassbox I can very easily find all web sessions where users are experiencing issues. I can find these sessions based on any parameter, which means it takes me no time to understand where the problem is. It's very simple to create reports and journey funnels. The journey map is also a very cool tool as it tells us where users are leaving our website and why. Support is great as well
What do you dislike about the product?
it takes time to get used to the look and feel. But once you get it - its very powerfull.
What problems is the product solving and how is that benefiting you?
Identify site issues, how clients are using the site and what is impacting their behvaiour
Recommendations to others considering the product:
Spend time with the Services team, they know their stuff
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