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Become a digital-oriented organization
What do you like best about the product?
One of the key things I appreciate about Glassbox is that the organization really manages to conduct a digital organizational dialogue, and allows all teams in the organization, business teams and technological teams, to understand the customers experience and what needs to be improved, and to be able to communicate the conclusions between them. The surprising thing is that wherever you want to do analytics research - the system will allow you to do so, In a wide variety of tools, without understanding the technology of the channel. Glassbox is a system that really gives value to the organization and promote it in the digital world.
What do you dislike about the product?
Since the system allows us to understand the fully user experience, quickly and easily, it would help to get information that does not exist in the organization's digital channel, such as data from the social networks data. clearly, complying with private regulations has a price. in this case, we use systems that add that value.
What problems is the product solving and how is that benefiting you?
The experience of all of us shows that when customers complain about a difficulty in a business process on the digital channel, we are not always be able to understand where this difficulty comes from, especially when the channel's logs show that everything is fine. The system allows us to clearly understand why the customer is experiencing difficulty in the digital channel and why the technical team was unable to see it. The system presents the problem, plus all the technical information, so the understanding is immediate.
Recommendations to others considering the product:
If you really want to enhance your customer experience on digital channels, and do it in a pleasant and simple way, just play on Glassbox. It will give you all the tools you need to get results and increase your conversion rate.
A great product that gives a lot business and technical value
What do you like best about the product?
I like the funnel graphs and finding the reason for dropped off customers from a business process. It is amazing to investigate the dropped off customers using the reports and using "session replay" of that customers. It gives you a lot of useful insights. we did it for several business process and find a lot of insights to improve the process from UX and technical point of view and always use it to improve the conversion rate.
I also like the session replay, it is always interesting to see how people behave while using the site or app and to understand their difficulties. It can save users groups and customers surveys and much more represents the customers. It can help for data driven decision making instead of feelings or non representing surveys.
I also like the session replay, it is always interesting to see how people behave while using the site or app and to understand their difficulties. It can save users groups and customers surveys and much more represents the customers. It can help for data driven decision making instead of feelings or non representing surveys.
What do you dislike about the product?
Nothing, but I wish for some more analytics capabilities.
What problems is the product solving and how is that benefiting you?
The main issue is to understand the digital customers. To understand their behavior while using the app or website and improve the UX and the business process conversion rate using the funnels, user journey and other reports.
Other issue is to use session replay in call center for support.
Other issue is to use session replay in call center for support.
It's simple, there isn't any compotator to this wonderful product
What do you like best about the product?
recorded sessions, user journey, ajax recording, funnels, alerts, reports, anomaly board, system monitoring, mobile box, browser metrics, server metrics, console errors, application summary, client flows, client flows list.
What do you dislike about the product?
Configuring attributes can be more user friendly :)
Masking! :(
Masking! :(
What problems is the product solving and how is that benefiting you?
Getting ratio in forms.
Debugging crush analysis.
Understand how users communicate with the App.
Debugging crush analysis.
Understand how users communicate with the App.
This solution gives many benefits and improvment to its customers
What do you like best about the product?
Simple usage massive insights to the customer
What do you dislike about the product?
i havent found anything bad so far, i am using this platform for the last 5 years
What problems is the product solving and how is that benefiting you?
we found fishing attack on one of our clients and managed to set a report with all affected customers,
other customer found that his website on responsive browser does not show the submit button, we found with Glassbox that another SDK within the customer SDK is malfunction and causes problems.
we proved many times that we can improve the conversion rates of our customers.
other customer found that his website on responsive browser does not show the submit button, we found with Glassbox that another SDK within the customer SDK is malfunction and causes problems.
we proved many times that we can improve the conversion rates of our customers.
Very Satisfied Customer
What do you like best about the product?
Glassbox is very easy to use for session replay. The activity tree provides fantastic details that take you right to what the customer was doing. I am able to analyze the customer journey which helps me add the right details to defects I open. Also, when I train new users, they are able to learn how to use the replay functionality fairly quickly and easily. Adding new users is also very easy to manage.
I also like the funnel creation took from within a session. Even if I do not save the funnel, I can get a quick count of page hits or button clicks.
I also like the funnel creation took from within a session. Even if I do not save the funnel, I can get a quick count of page hits or button clicks.
What do you dislike about the product?
Some of the preliminary set up is quite complex. I do not come from an IT background and I would not have been able to do the set up work on my own. Luckily, I partner with 2 strong IT professionals and they did the heavy lifting of initial set up. After 2 years I am finally understanding how to define my own attributes and create pages.
What problems is the product solving and how is that benefiting you?
We are solving customer complaints about technical problems using our website. We review their sessions for any unexpected errors or blockers. Then we do impact analysis to see just how many other people might be affected by the same issue. Then a defect is opened and assigned to the right product team for fixing. We also using reports do triage issues in a proactive manner and again, open a defect to resolve.
Our IT partners use Glassbox for application monitoring and alerting. It is also used by our performance teams to track site pertformance.
Our IT partners use Glassbox for application monitoring and alerting. It is also used by our performance teams to track site pertformance.
Recommendations to others considering the product:
Take your time to understand all of the information that Glassbox can provide. Even after 2 years of using this product every single day, we are only using about 50% of the functionality that Glassbox offers.
An excellent analytics Tool for IT enterprise digital community
What do you like best about the product?
It is simple to integrate with web and mobile applications.Captures entire customer journey within the application as recorded session which could later be replayed to get insights into customer struggles and applications behaviour.It has the provision to pull simple to critical reports like funnel and jouney maps etc.It also have the capability to set monitors on the realtime applications and receive alert notifications. Over all it is a good tool for both development, production support and business community to take quick actions based on the vital information provided by this tool. The powerhouse behind this tools is robust and can be easily scaled based on the network traffic.
What do you dislike about the product?
To my knowledge the product is evolving based on customer needs,so not much to say here
What problems is the product solving and how is that benefiting you?
It is helping to identify the customer struggles in the live enviroment. It is helping business community to take right decisions and build future roadmaps.
If I had to chose only one analytic tool for my product, it would be Glassbox without hesitation
What do you like best about the product?
Easy! Easy to use and to install! Fast benefits after implementation. It is also super useful for devs as we can easily create reports about an issue and share it with devs. They can thus have access to real sessions to replay and investigate the issue in addition to all required analytics about the issue (e.g. browsers and OS impacted, users location, error messages, console errors, etc...). Once the issue fixed, the same report can be used to validate the fix in real-time.
What do you dislike about the product?
Like all behavioral analytic tool, results often need interpretation because of false positive possibility.
What problems is the product solving and how is that benefiting you?
Pretty much any UX issues! Can be bad error messages, unresponsive buttons, fields not understood, forms not filed correctly or even console error! Any issue impacting the User Experience can be quickly found, shared and solved.
Amazing customer service
What do you like best about the product?
I really appreciate my weekly Business insights meetings, where I partner with Glassbox on the various initiatives we want to implement.Those meetings have allowed us to implement data analytics on: booking performance, error monitoring, customer experience and much more.
What do you dislike about the product?
Certain features could be a little more user friendly
What problems is the product solving and how is that benefiting you?
Track online issues and Major incidents, prioritize new features and enhancements, track booking trends and customer behaviour....
Recommendations to others considering the product:
Amazing customer service! Great platform to monitor application performance, track customer behavior and booking trends.
Very valuable tool and great team at Glassbox
What do you like best about the product?
Ability for customization and tailoring of data elements
What do you dislike about the product?
Can be a bit of a learning curve to get up to speed
What problems is the product solving and how is that benefiting you?
Monitoring of user sessions to identify problem areas with critical flows across our digital channels
Great platform and service!
What do you like best about the product?
The robust analytical tools and detailed reporting
What do you dislike about the product?
I wish it had more granularity regarding tracking user behaviour and struggle
What problems is the product solving and how is that benefiting you?
finding tech issues with the app and user experience based problems
Recommendations to others considering the product:
I would assign an official data analyst and UX person to work out of glass box because the tools are very robust. It can be difficult getting up to speed with this platform if you already have to work out of so many others. Have dedicated people will assure you are getting the value you need in the time you need it.
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