BrowserStack
BrowserStackExternal reviews
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BrowserStack: Industry-Standard Real Device Testing with Seamless CI/CD Integrations
What do you like best about the product?
Browser Stack is widely considered the industry standard for cloud-based testing, primarily because it provides instant access to over 30,000 real mobile devices and browser combinations. Reviewers frequently praise its ability to catch "real-world" bugs that emulators often miss, making it an essential tool for ensuring cross-browser compatibility and a seamless user experience. Its greatest strengths lie in its user-friendly interface and robust CI/CD integrations, which allow teams to automate their testing pipelines with minimal setup. By enabling parallel test execution, it significantly slashes testing cycles, helping developers ship code faster without the massive overhead of maintaining an in-house hardware lab.
What do you dislike about the product?
The most common complaint is latency. Because you are streaming a remote device, there can be a noticeable "lag" between your click and the screen responding. This makes manual testing feel sluggish and can cause automated tests to time out or fail randomly if the connection dips.
What problems is the product solving and how is that benefiting you?
Instead of buying dozens of expensive physical iPhones, Samsung Galaxys, and PCs, your team can instantly test on actual hardware through a web browser. This ensures your website or app works for real users—catching hardware-specific bugs that "fake" simulators and emulators often miss. It essentially replaces a massive, expensive in-house device lab with a single, always-available login.
AI-Driven Test Management with Speed Boost
What do you like best about the product?
I like that BrowserStack is online and cloud-based, which is very convenient. The recent introduction of AI features is impressive. The test case management tool integrated with AI really helps us a lot, especially in writing more test cases. It is very useful that these features are neatly integrated, and by connecting with Jira, we can write more test cases effortlessly. Additionally, the speed improvement compared to TestRail and the ease of setup with assistance from the BrowserStack team are aspects I really appreciate.
What do you dislike about the product?
Navigating the product sometimes can be difficult for a person who has never used the product before.
What problems is the product solving and how is that benefiting you?
BrowserStack replaces TestRail, speeding up our process and scaling test cases. The AI feature helps us write more by integrating with Jira.
Not worth it
What do you like best about the product?
Device type availability is broad and more updated than some offerings, but still slow with new major OS versions
What do you dislike about the product?
Uptime is pretty darn bad. Our test suite would regularly encounter errors with uptime availability that would drive %failure rates higher, sometimes topping a 10% failure rate all due to browserstack issues.
Support is incredibly unhelpful and slow to resolve issues. It was a large part of my job when we used browserstack just to keep on them to resolve things.
Support is incredibly unhelpful and slow to resolve issues. It was a large part of my job when we used browserstack just to keep on them to resolve things.
What problems is the product solving and how is that benefiting you?
None. We ultimately got rid of it and have not looked back.
Streamlined Testing but Flaky at Times
What do you like best about the product?
I appreciate BrowserStack's ability to instantly access a wide range of needs on a single platform. The Test Management feature helps us organize test cases effectively, and the visual UI testing catches issues that might otherwise be missed. The initial setup was simple and easy, and we received the needed support from the BrowserStack team.
What do you dislike about the product?
I found that the live feature is sometimes flaky and doesn't reflect the real device infrastructure.
What problems is the product solving and how is that benefiting you?
BrowserStack helps us catch visual UI issues, organize test cases, and test on real devices. I appreciate the ability to instantly access a wide range of needs on a single platform.
Effortless Cross‑Browser Testing with Reliable CI Integration
What do you like best about the product?
What I like best about BrowserStack is how easy it makes cross‑browser and cross‑device testing. Having instant access to a wide range of real devices and browsers saves a huge amount of setup time and allows us to catch issues early that we’d otherwise miss locally. It integrates well with our existing automation setup and is reliable enough to be part of our CI pipeline.
What do you dislike about the product?
The main downside for me is that test execution can occasionally feel slow or queued during peak usage, especially when running larger automation suites. There can also be some instability with certain browser/device combinations, which sometimes requires re‑runs.
What problems is the product solving and how is that benefiting you?
BrowserStack is solving the problem of reliably testing web applications across multiple browsers, devices, and operating systems without the overhead of maintaining that infrastructure in‑house. It removes the need to manage physical devices or complex local setups and gives access to real user environments on demand.
For me, this means faster feedback during development, broader test coverage, and more confidence in releases. We’re able to run both manual checks and automated regression tests across the browsers our customers actually use, which helps us catch compatibility issues early and reduce production defects.
For me, this means faster feedback during development, broader test coverage, and more confidence in releases. We’re able to run both manual checks and automated regression tests across the browsers our customers actually use, which helps us catch compatibility issues early and reduce production defects.
Effortless Browser Compatibility Testing with Real Devices
What do you like best about the product?
I really appreciate how BrowserStack makes it easy to test browser compatibility across different devices without the need for us to own them. The ability to easily spin up real devices for any browser or device is fantastic. I find its simple UI makes testing with minimal effort a breeze. Testing with true devices is crucial for accuracy, which is better than using simulated browsers. Also, the initial setup was straightforward, and it was easy to add team members and guide them on how to use it.
What do you dislike about the product?
We had some trouble testing effectively in China due to overseas firewalls mainly making it difficult to determine if the cause was something we had with our application, if it was caused by the firewall in China, or something else. We worked through it but the experience could have been better. More clear guidance about the difference between testing in China vs other locations or maybe for any contract that has strict controls in its firewall would be helpful.
What problems is the product solving and how is that benefiting you?
I use BrowserStack to test browser compatibility across devices I don't own, making device replication and geo-testing easy. It helps ensure quality work with real devices, offering accuracy over simulations, and the simple UI makes testing a breeze.
Smooth Integration with Most Test Automation Tools
What do you like best about the product?
It integrates with most test automation tools.
What do you dislike about the product?
Sometime support is not prompt as it is expected. Especially with issues encountered with 3rd party tools
What problems is the product solving and how is that benefiting you?
It helps us testing mobile app on different device without investing on real devices.
Abundant Real Devices for Reliable Testing
What do you like best about the product?
The amount of real devices available to test against.
What do you dislike about the product?
Sometimes there are changes that aren't communicated that could disrupt your automation settings.
What problems is the product solving and how is that benefiting you?
Not having to manage a device farm is a huge win. Being able to immediately pick a phone model and test our application is amazing. Without Browserstack we would probably be using mostly emulation with one or two devices connected to some central machine.
Easy to Use and Meets Our LIVE & TCMS Needs
What do you like best about the product?
Ease of Use
Caters to all the needs specifically taking aboyt LIVE and TCMS product
Caters to all the needs specifically taking aboyt LIVE and TCMS product
What do you dislike about the product?
Areas of improvement:
We are using LIVE product and while using it on different OS/platforms, if the issue is specific to specific screen size, browser stack captures users screen size due to which the issue on resp screen is not captured.
We are using LIVE product and while using it on different OS/platforms, if the issue is specific to specific screen size, browser stack captures users screen size due to which the issue on resp screen is not captured.
What problems is the product solving and how is that benefiting you?
Browser stack is currrently working on a feedback that was provided by the seurity team wherein instead of installing binary on each user's machine, we can install it in a centralised server so as to avaoid any security related gaps in the approach. We would be able to integrate TCMS within JIRA so that team does not able to specifically login to BS to create/update and execute test cases, all can be done through JIRA integration.
Comprehensive Device Testing with Realistic Feel
What do you like best about the product?
I love that BrowserStack provides a wide range of devices for testing mobile and web apps, which eliminates the need to own specific models like an iPhone or Samsung. It’s great that it feels like using an actual device rather than an emulator. I appreciate being able to explore the device itself, which lets me check out settings and features beyond just the app I am testing. BrowserStack is particularly valuable because it includes devices that are less common or no longer popular, which helps us handle customer complaints effectively. Joining the team on BrowserStack was a simple process, just requiring an email invite.
What do you dislike about the product?
I feel the debugging could be a bit better, if I can see console logs from the apps in the device would be really helpful. Also installing the apps takes a bit of time, but I don't think that is a BrowserStack issue.
What problems is the product solving and how is that benefiting you?
I don't need to have a specific iPhone or Samsung model to test our app. BrowserStack offers a wide range of real devices, helping us identify bugs on rare or older devices we don't own.
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