Sign in Agent Mode
Categories
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS customer

2 AWS reviews
  • 2
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

33 reviews
from

External reviews are not included in the AWS star rating for the product.


    Kitmeer-Ahmad

Enterprise backups have achieved fast data reduction and now protect critical data efficiently

  • April 08, 2026
  • Review provided by PeerSpot

What is our primary use case?

I have implemented a couple of Dell PowerProtect Data Domain at the premises and we have integrated that appliance with Veeam backup solutions only.

Apart from that, I already worked on Avamar which was earlier part of EMC.

The cost is high now due to things such as SSD and memory prices being high in the current time. Earlier it was good and it would have been the best fit in the customer budget. So due to international price increases for the memory and the SSDs, it is currently a little bit costlier than the earlier one. But it doesn't matter. If we have an enterprise customer and their data is critical for them, then I think the price being high or low doesn't matter.

What is most valuable?

Dell PowerProtect Data Domain has a protocol which is a very good protocol. With the help of that particular OST protocol, we can take the backup in a very fast manner over the FC. That appliance is very good in comparison to HP StoreOnce. We can restore the data in a very minimal time because the data is transferring over the FC protocol, which is 32Gbps. I always recommend it to others who have huge data and they are continuously taking the backup onto external devices.

Dell PowerProtect Data Domain data backup transfer throughput and deduplication are exceptional because it works on the variable blocks. When we are using variable blocks, we can take the backup in a very fast manner and then we can save the storage space due to the deduplication functionality. The deduplication is very good, with a 20:1 ratio of deduplication, which is not available in other solutions such as HP.

The benefit of Dell PowerProtect Data Domain is that we are storing the data in a very small footprint. Huge data can be stored in a very small storage capacity because the deduplication and the compression ratio is very good. This is the beauty. We do not need to spend more money, and then we can achieve cost saving at the drive level.

Dell PowerProtect Data Domain is a perfect solution. I don't think we have to make any improvement to it. It is completely perfect for the enterprise-class customers. It is not meant for the smaller customer. When the data size is huge, it is always good for them to store the data in the terabyte or petabyte form.

Dell PowerProtect Data Domain can be integrated with other third-party backup software. We can integrate it with Commvault, we can integrate it with Veritas, we can integrate it with Veeam backup solutions, or Dell's own solution as well. It is a very good solution to integrate with others.

It is reducing the backup window since the backup transfer rate is very high, so we can complete the backup in very minimal time. The data is always transferring in a very fast manner over the iSCSI, FC protocol, iSCSI protocol, NFS protocol, or CIFS protocol as well. It depends on the customer environment. It can be easily fitted in their environment and then transfer the data for a shorter period of retention and a longer period of retention.

The data reduction policy is supposed to be 20:1. It is supposed to have a very good deduplication and compression ratio.

What needs improvement?

I think we have to involve the immutability functionality within the system so that we can use these storage boxes for the immutable purpose to store the data for a longer period of retention and to protect from ransomware attacks.

For how long have I used the solution?

I'm working on Dell PowerProtect Data Domain since approximately eight years.

What do I think about the stability of the solution?

I think because it is a secondary storage, the downtime doesn't matter, because it is always available. It is a backup appliance only. Critical workload is not running on it. The critical workload always runs on the primary data storage, which is basically PowerMax or PowerStore. If it is not available, then it is a backup solution. Whenever it is available, then we can restore the data. I have not faced any challenges in the past with Dell PowerProtect Data Domain such as shutting down or stopping.

What do I think about the scalability of the solution?

We can easily scale. We just have to get the capacity-based license for Dell PowerProtect Data Domain from Dell, and then we have to add disks to the physical appliance. If the physical appliance disk is full in that array, then we have to add another array and then put the disk within that particular array system. It is very easy to scale up to petabytes.

How are customer service and support?

It is fantastic. We just have to raise a ticket, and immediately, we can get the response from them. There is no challenge with that.

For Dell PowerProtect Data Domain support, I will assign a nine for the support. Sometimes, earlier there was an issue where we had to call to the A&T and then we had to connect to Dell. Nowadays, we can connect directly to the Dell team and in a very minimal time, we can get the support from them.

Which solution did I use previously and why did I switch?

I worked on PowerStore as well.

How was the initial setup?

It is not complex. It is very easy. Nothing is tough in doing the setup of Dell PowerProtect Data Domain. Basically, we just have to access the Dell PowerProtect Data Domain appliance through the URL, then we can integrate it with any backup solution. It is not a complex solution.

What about the implementation team?

We are getting the complete ROI. As I mentioned earlier, with the help of deduplication and compression, we have to invest less money than with other competitors. If the number of days or the footprints of the data are less than others, then obviously we can get the best ROI in that kind of situation.

What's my experience with pricing, setup cost, and licensing?

This is very good and it can be integrated with any third-party backup solution. I always recommend going with it if the customer is an enterprise customer or it is basically a big SMB. I always recommend going with Dell PowerProtect Data Domain and then you can keep the last retention on to tape devices or some others for the longer period of retention. But initially, we have to keep the backup on Dell PowerProtect Data Domain. I always recommend that to others.

Which other solutions did I evaluate?

The pros are much more than the competitors. There is another competitor that is ExaGrid. The cost of the ExaGrid is a little bit lower than Dell PowerProtect Data Domain. That is the con. They have to reduce the cost. But when you talk about the deduplication and compression ratio, then obviously Dell PowerProtect Data Domain is at the highest level. We can get the highest level of deduplication and compression and then reduce the footprint. If we reduce the physical footprint, we can save money and we can save energy. These are basically the pros of Dell PowerProtect Data Domain. Apart from that, when we have to compare it with StoreOnce, then again, it can be integrated with other protocols apart from Catalyst. Catalyst is the main core protocol which is basically part of HP StoreOnce. Dell PowerProtect Data Domain can be more feasible to run with any other OEM backup solutions.

What other advice do I have?

We are using Dell PowerEdge server, which is a rack-based server, that is 760 and 760xs, and some servers are 660 and 660xs as well.

I work with the physical Dell PowerProtect Data Domain boxes. There are multiple versions. It is available in the VE format, which is a virtual format. Another one is the physical appliance. For the testing purpose or for the POC, we can use the VE version. If the data size is not huge, then again, we can use the VE version, which is a virtualized appliance. If the data size is heavy, then we have to always recommend going with the Dell PowerProtect Data Domain physical appliance only.

I would rate this product a ten out of ten.


    Anil Rahulwar

Reliable backups have protected critical data and support has simplified ongoing recovery work

  • March 27, 2026
  • Review provided by PeerSpot

What is our primary use case?

The central purpose for which my clients are using Dell PowerProtect Data Domain is for backup. Dell PowerProtect Data Domain is used for backup purposes in case any issues occur.

What stands out to me is that if we have a backup, we don't need to lose data. If production is gone or if something is accidentally deleted, we can recover that from the backup.

For storage, I am using Dell EMC Unity, Isilon, and XtremIO. I am also going to be certified for the Azure cloud.

What is most valuable?

Most functionality is valuable with Dell PowerProtect Data Domain. The data in the backup is easy to handle. It is not complex to implement or deploy. We also get very good support from the support team. Regarding functionality, I don't think we require any improvement in terms of features. I'm trying to deploy new things on Dell PowerProtect Data Domain and Unity, and once it gets successful, I will definitely let you know about it.

What needs improvement?

In general, for improvement purposes, I can say that the features are not easy to understand to customers with Dell PowerProtect Data Domain. These features must be explained in an easier way. In Dell PowerProtect Data Domain or in Unity, we can use cloud snapshots for recovery purposes or we can use cascade replications. We need to implement these things in the storage and backup.

For how long have I used the solution?

I have used the solution for around six years.

What do I think about the stability of the solution?

Since it's an operating system, I cannot say that it's 100% stable, but it is good regarding Dell PowerProtect Data Domain around eighty to ninety percent of the time.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

From the support point of view, sometimes the support team gets stuck somewhere, but the support team is always available at that time. We can't predict everything, but I can say the support team is available 24/7. Getting support from the Dell support team is quite helpful to us.

I would rate the support between eight to nine.

Which solution did I use previously and why did I switch?

I've been using an HP product for around two months only, and I love that product. It was Alletra, I think. It's been quite a long time since I used it, from the previous year.

How was the initial setup?

The installation process is very easy.

What about the implementation team?

On-premises is where I usually deploy it for my clients.

What's my experience with pricing, setup cost, and licensing?

The costs are quite affordable as per the company or market standard.

Which other solutions did I evaluate?

HP has more features compared to these other products. They have chunks of data in one GB, but here it is in KB or MB. HP is much faster than others.


    Michael Lopez

Long-term data protection has delivered faster backups, restores, and major storage savings

  • January 23, 2026
  • Review provided by PeerSpot

What is our primary use case?

I have close to 20 years of experience, combining my seven years with FalconStor and my 11 years with Cox. Dell PowerProtect Data Domain is a backup solution we have used from day one. When I worked for Cox, I was hired from DealerTrack in 2014, and Cox Enterprises, which owns many different brands, acquired DealerTrack. Cox had NetBackup running and Dell PowerProtect Data Domain. They decided to retire NetBackup and use Dell PowerProtect Data Domain, making it the enterprise backup solution for all AutoTrader, Kelly Blue Book, and other properties.

We back up over 20,000 servers in the backup window successfully and on a continuous basis. This was based primarily on a virtual environment, specifically VMware.

We migrated from Avamar to PPDM, and I feel Dell can improve the migration process. I do not know how many customers they have, but we faced challenges migrating from Avamar to PPDM.

Network-wise, implementing the solution and expanding on our DealerTrack presented several challenges. When we migrated DealerTrack from New Jersey data centers to Atlanta, we were set up in a network bubble. Once we received the green light to expand to other business units, adding more network capabilities proved challenging.

What is most valuable?

Dell PowerProtect Data Domain is more efficient than NetBackup for our backup needs. The best features are the storage efficiencies with deduplication and compression capabilities; they are the best in deduplication and compression. We save significantly more money with Dell PowerProtect Data Domain than with NetBackup, which is one of the main reasons we switched to Dell PowerProtect Data Domain.

Recovery features in Dell PowerProtect Data Domain are outstanding. The restore capabilities and backup capabilities are considerably faster. The speed of backups is clearly evident, and in terms of efficiency, Dell PowerProtect Data Domain significantly improves our organization's data backup efficiency with outstanding storage efficiencies. Upper management cares about the budget and expanded on Dell PowerProtect Data Domain because of the storage efficiencies.

The main benefits of Dell PowerProtect Data Domain are the fast backups, fast restores, and storage efficiencies.

What needs improvement?

I did not have the all-flash Dell PowerProtect Data Domain solution. We did have flash; however, I do not remember exactly how much flash we had, but that was key to our fast restores.

We have not yet entered the cloud, but we tested it and had presentations regarding it. The cloud capabilities were impressive, but we are not in the cloud yet.

I think they did a great job with PPDM from what I have seen. Their licensing matrix is confusing and is a feature they need to improve. We have challenges with that as well from our account managers at Dell, especially regarding notifications of nearly reaching capacity on our licensing. This was also a concern during the migration from Avamar to PPDM since we had considerable duplication. We worked closely with Dell themselves regarding the migration and the licensing.

For how long have I used the solution?

I have over 20 years of experience with Dell PowerProtect Data Domain. I used Networker for three years.

What do I think about the scalability of the solution?

I do not see any issues with the scalability of Dell PowerProtect Data Domain. We can easily add to Dell PowerProtect Data Domain environment. We have done a couple of refreshes, but challenges during refreshes primarily involve the network and ensuring that the HA is working correctly.

How are customer service and support?

Dell's technical support is very good and on par with NetApp support and the rest of the industry, such as Oracle, providing the same type of support. If you open a severity case one, there are similar challenges to getting support. The process involves fixing the problem first, then asking all the questions afterward. This approach is consistent across the board because vendors ask many questions on a severity one case. I would not call unless I have a potential outage and need help understanding the problem we are facing to fix it. When I open a severity one case, it is challenging, not only with Dell but also with Oracle. They want to ask many questions, which should be bypassed because we need to fix the problem. If I have a severity two case, I will answer all the questions because there is no urgency, though there is some urgency to get it fixed, but it is not as critical as an outage.

Once you get the message across and bypass their level one support to get someone in level two or level three involved, it becomes easier. It is always a challenge, and I find Oracle to be the same way when opening a severity one case. They put you through all these questions and processes, and I normally would call, and with NetApp, we always call the account manager to bypass and get someone in level two right away. However, it is difficult to bypass level one when they attempt to diagnose the issue you are having when you already know that you need a level two technician. You do not want to spend so much time explaining to level one, then have them transfer you. The vendor's process can sometimes be painful when going through their process to resolve an issue. One thing that I think needs improvement is the automated response; when you call, you end up talking to a robot. As a customer, I do not want to speak to a robot. It should be an option: do you want to continue with the automated call system or speak to someone right away? If it is not a severity case, I would go with the robot, but if it is urgent, I want to speak to someone right away because a robot is inadequate for that.

Which solution did I use previously and why did I switch?

I have worked with Dell for many years. When I worked for FalconStor, we used Dell servers and rebranded them to FalconStor. FalconStor is a software company, and we used Dell as the hardware. At one time, we were using Supermicro, but they changed to Dell. My history with Dell goes back many years. Even before when I worked for the New York Stock Exchange for 23 years, I remember when Dell first came out and we started receiving all these Dell servers, desktops, and everything.

What about the implementation team?

We utilized both ourselves and Dell during the deployment. Upper management then decided to use a third party, Ahead. We have been working with Ahead rather than Dell itself; we started with the third party about two years ago. We purchase it through Ahead.

What was our ROI?

I may have an old metric from when we presented the case to retire NetBackup versus Dell PowerProtect Data Domain. We have expanded on our projections, especially as we are implementing AirGap. We have not fully expanded the air gap yet, and we are still in the testing stages concerning recovery in case of a cybersecurity threat.

The cost these days is definitely increasing as we are expanding on how much we will be utilizing with Dell's DPS and PPDM.

What other advice do I have?

With very minimal failures, the ratio between successful backups and failed backups was overachieved compared to other backup solutions such as NetBackup. If you are going with high availability, my recommendation for those considering Dell PowerProtect Data Domain is to have a proper networking process and plan in place because networking is crucial for success. I would rate this product a 9 out of 10.


    Sergio Omar Ruiz Paz

Backup platform has protected critical data with fast deduplication and strong ransomware security

  • January 12, 2026
  • Review from a verified AWS customer

What is our primary use case?

I work as an implementer of Dell PowerProtect Data Domain systems, storage, and backup systems, serving as an administrator and support specialist. I have 15 years of experience implementing Data Domain systems with Dell, HP, and HPA, where all systems handle backup functions. My experience with Dell PowerProtect Data Domain spans 10 years. I serve as an implementer of this software and integrate it with storage and customer client systems. I administrate this console for all operations in Peru. I have implemented this product in Peru, the USA, and Argentina, working both on-site and remotely. I implement, support, and administer Dell PowerProtect Data Domain.

What is most valuable?

The best features of Dell PowerProtect Data Domain include its ability to protect compressed information in storage, its security, and the new security capabilities for this product, where information is encrypted in storage. It is not possible for attacks from ransomware or hackers to compromise the system. In Peru, this product is very important, and all clients comment on this feature. The product is expensive, but the information is secure. Clients balance this situation, understanding that it represents a price point for this product.

When comparing Dell PowerProtect Data Domain with other products, the deduplication feature stands out as the best feature. The deduplication is very compressed, and this is a necessary feature that requires the best hardware, memory, and processor. This deduplication process is very fast. This is the best option in backup solutions.

What needs improvement?

Dell PowerProtect Data Domain needs to operate effectively in system operations. The product operates in both Linux and Windows environments. It is implemented for disaster recovery in both old and new versions, with upgrades and add-ons available. Patches are necessary, as are migration and administration in Windows environments. Disaster recovery is essential for preserving client information. In the disaster recovery plan, it is necessary to perform updates to execute this plan effectively. Disaster recovery is crucial to save this information for the client. It is a necessary component, and it represents the best plan within this scenario.

For how long have I used the solution?

I have been using the solution for 10-11 years.

What do I think about the stability of the solution?

I rate the stability of Dell PowerProtect Data Domain as a ten out of ten. The product is the best product of its kind.

How are customer service and support?

I rate technical support for Dell as an eight out of ten. Support is crucial when restore functions are not working, when a backup fails, or when a client erases information or requires maintenance. I provide support in these cases. The response time for requests is something I currently do not remember precisely, but clients use my contact number, and I connect with them to continue assisting and resolving their problems.

What's my experience with pricing, setup cost, and licensing?

Regarding the pricing for Dell PowerProtect Data Domain, it is expensive. For small clients, it is very expensive. Large clients find it not expensive, but it depends on the solution in the environment.

What other advice do I have?

My clients are enterprise businesses. I currently work with Petroperú, which is a major enterprise company. This client uses Veritas NetBackup and all IBM enterprise products. Another client uses Dell PowerProtect Data Domain with Sanwarm. Additionally, clients like BBVA and Scotiabank use it, along with BCP, which is the best bank in Peru. I administrate and support this product for these organizations.

Dell PowerProtect Data Domain is deployed in both cloud and on-premises environments. I have clients in both categories.

The cloud providers for Dell PowerProtect include GCP, and AWS is also involved in my work. Dell PowerProtect Data Domain's own cloud is also utilized with the same client for information management.

My advice about Dell PowerProtect Data Domain is straightforward: I recommend this product to all clients. It provides the best deduplication, compression, and security. I always recommend it to all clients, and this is the approach I take when working with clients to implement this product.

I am an expert and specialist in customer support, holding roles such as N2 or N3 in Peru. I serve as a specialist senior in backup and infrastructure at Petroperú, the largest company in Peru in the petroleum sector. My experience with the product is that, compared with other systems, it excels, particularly in information security. This has been confirmed by all my clients. There have been no issues with information access, and that has been the best experience for my clients. Additionally, clients have direct contact with me for any support needs regarding verifications or configurations related to administrating the console. I am happy to provide this feedback, and I am satisfied with this product overall. I rate this review as a ten out of ten.


    Mayowa Afeez Olayiwola

Data protection has strengthened cyber recovery and supports seamless banking operations

  • January 11, 2026
  • Review provided by PeerSpot

What is our primary use case?

Dell PowerProtect Data Domain is currently used to protect the environment backup. The major use case in this banking environment is that most of our data is expected to be 100% protected. The use case at the moment is the protection of the data being backed up to the CRS, and we have a special interest in the CyberSense part of it because we understand that if an environment has any issue, the first thing is protecting the destination file and data itself, and CyberSense is able to meet that requirement.

What is most valuable?

I have a few things that I enjoy the most about Dell PowerProtect Data Domain. One of them is the scalability, especially around the storage, and the other one is the data protection. We personally enjoy the feature of the data protection there with Dell PowerProtect Data Domain.

What needs improvement?

The aspect we do not enjoy the most about Dell PowerProtect Data Domain is the staging configuration. We have a kind of staging environment that will recover the data in case of any incident or special need. This is actually our own architecture because we have the flexibility to increase the staging environment capacity, but it would be better if the staging environment were a bit bigger. We want a situation where even if there is an issue, we can seamlessly work on the staging environment with all the combating applications that we are running.

For how long have I used the solution?

We started using it in 2023, and we completed the deployment for Dell PowerProtect Data Domain Cyber Recovery solution.

How are customer service and support?

We have contacted customer support for Dell PowerProtect Data Domain, and that is another good part because it makes the entire experience much more seamless. We have a response time of less than 20 minutes, and we get engineers contacting us immediately when we raise a support request. We feel that we are working with people who understand the technology and the historical patterns of this environment, and when we raise a support request, we have no doubt because it seems that we are working with a product engineer. Everyone we have interacted with in the support team is extremely skilled in this line of business, which is an additional bonus for us.

If we were to put the support for Dell PowerProtect Data Domain on a scale from one to ten, we would give them a ten, basically. The reason for giving ten is that we get what we need, and that is the most important thing. We are not running into any issues or complaints. However, we would legitimately give nine because sometimes when we raise a support request that involves Dell PowerProtect Data Domain or the entire Cyber Recovery environment itself, or that has to do with NetWorker, the request is not directly routed to the required team, necessitating movement to the right team, which could be a human error in submitting the support request. But aside from that, as soon as the request is assigned to the right engineer, it is considered done.

How was the initial setup?

The initial deployment was not difficult at all.

What about the implementation team?

The deployment of Dell PowerProtect Data Domain was a seamless experience for certain reasons. This is a kind of collaborative work where the network team needs to be involved, the infrastructure team needs to be available, and the database team needs to be available. The only aspect we had an issue with initially was the structuring of those resources, but immediately after that, the deployment was seamless because we had a site engineer, Muhammad Sohi, directly available on site with us from beginning to end. Even at some point when we needed assistance, he came physically to work with us to ensure that the product met the business requirement, so we can confirm that the deployment was seamless because of the site engineer. Ordinarily, we could not have done it on our own.

What's my experience with pricing, setup cost, and licensing?

We feel that the pricing for Dell PowerProtect Data Domain is flexible. We had the option to scale and analyze before finalizing the particular configuration that works for us. At the moment, we feel that the pricing is not much, and the only reason it impacts us so much is the currency conversion, so we think the price is quite flexible and not a disadvantage.

What other advice do I have?

Dell PowerProtect Data Domain requires maintenance. We do a kind of continuous maintenance, and we have a local support team that we usually reach out to for assistance. Whenever we need help with maintenance, we always get adequate support. Before consulting Dell directly for an engineer, we have local support residing in our region and city, so if there is any maintenance or assistance needed, they jump on a call with us, and if it requires their physical presence, they come on site to check. We do maintenance, and majorly it is quarterly. We also do some basic maintenance every month. Our overall rating for this solution is 8 out of 10.


    Mohamed Elfakharany

Data protection has delivered strong deduplication and simple expansion for long-term reliability

  • January 11, 2026
  • Review provided by PeerSpot

What is our primary use case?

I have been using Dell PowerProtect Data Domain for two years. One year has been for operational data domain specifically, and one year has been for implementation.

This first installation included racking and stacking, cabling, network configuration, license, and active file system setup.

What is most valuable?

My favorite feature on Dell PowerProtect Data Domain is the deduplication capability. This is a particularly good feature to have.

What needs improvement?

Regarding the downsides of Dell PowerProtect Data Domain, I have not encountered anything negative about it at this time. Dell PowerProtect Data Domain will be integrated into all systems in real-time, and I have not seen anything bad so far.

The last downtime for upgrading the model 9410 took a long time, approximately two hours, which could be bad for production environments.

What do I think about the stability of the solution?

I rate the stability of Dell PowerProtect Data Domain at 8.5 out of 10.

I find Dell PowerProtect Data Domain to be very stable. I have been using it for up to three years with no upgrading or downtime.

I think it is a good achievement for Dell PowerProtect Data Domain to remain stable for three years with no downtime.

What do I think about the scalability of the solution?

My rating for the scalability of Dell PowerProtect Data Domain is an eight out of 10.

I find the scalability of Dell PowerProtect Data Domain to be very simple. You can expand, but you must ensure safety if you are facing a challenging environment. You must ensure the space you will use to expand the storage. It is very easy and simple because you just buy the product and deploy it by expanding with shelves or hard disks.

How are customer service and support?

I contacted technical support when a product failure occurred in NVRAM or DEMS while powering on the system. This happened to me during new installations of Dell PowerProtect Data Domain.

The quality and speed of the responses from their support are perfect. Many products take many days to reply, but with Dell PowerProtect Data Domain, the response time is fine.

How was the initial setup?

When I first deployed Dell PowerProtect Data Domain, it was easy.

It took me 45 minutes to check the configuration and see how it was installed, just to have the information recorded.

What about the implementation team?

I require just one person as a technician for basic deployments.

The number of technicians needed depends on what the expansion shelf will be. If it is just one controller of Dell PowerProtect Data Domain, I need just one technician. If there is another shelf, such as the DS16 or something similar, I need more technicians.

What other advice do I have?

For new users starting to use Dell PowerProtect Data Domain, you just need to check some comments to know what the configured ports, IPs, and domain you have. You just need to manage the cleaning and the file system and check the storage, or if you have a disk failure, check its number.

I execute all the checks after leaving, and the system is up and continues to be monitored for just one day, or for safety, I will monitor it for one week to ensure the garbage collection will run. I rate this product an 8 out of 10 overall.


    Mohamed Ibrahem

Secondary backups have strengthened data protection and provide reliable restores with strong dedupe

  • December 23, 2025
  • Review provided by PeerSpot

What is our primary use case?

I use Dell PowerProtect Data Domain as a second backup repository. I implemented Dell PowerProtect Data Domain in the initial setup and some configuration, which is maybe the standard way to implement another backup for the virtual infrastructure.

How has it helped my organization?

Dell PowerProtect Data Domain has impacted my data protection processes positively, and it remains the best solution for my needs. Since I use it as a secondary backup, I rely on it when I have lost some data and need to restore it from Dell PowerProtect Data Domain.

What is most valuable?

The best feature is the deduplication capability. I appreciate the deduplication feature because it saves a significant amount of storage.

I use the product analytics and monitoring features sometimes. The data from the analytics and monitoring helps in my operational decision-making by providing me with analytics so I can solve future problems or predict what problems may arise and mitigate them proactively.

What needs improvement?

I believe the interface needs some improvement in Dell PowerProtect Data Domain. Specifically, the PowerProtect Data Domain System Manager needs improvement, such as adding new features or additional dashboards.

From a features perspective, I think Dell PowerProtect Data Domain would benefit from having a Windows application for system management in addition to the web application, which would add value to the product.

For how long have I used the solution?

I have been working with Dell PowerProtect Data Domain for approximately two to three years.

What do I think about the stability of the solution?

Regarding stability and reliability, I would assess Dell PowerProtect Data Domain as having good stability and reliability. I have not experienced any downtime, crashes, or performance issues with it.

What do I think about the scalability of the solution?

Dell PowerProtect Data Domain is sufficient for our current needs, but I believe it has more capacity available. If we need to upgrade, we can do so. We have a basic box of Dell PowerProtect Data Domain with another shelf for extending storage capacity, which has been sufficient for us, but I think there is additional capacity if we need to upgrade the storage further.

How are customer service and support?

I needed to upgrade the operating system for Dell PowerProtect Data Domain once, and I called support during my first firmware upgrade. I contacted support to ensure I was following the standard process for upgrading so I would not miss anything or delete any data.

On a scale of one to ten, I would rate the technical support a nine.

Which solution did I use previously and why did I switch?

Before Dell PowerProtect Data Domain, I did not use any different product for deduplication or backup purposes. We used Windows Deduplication previously.

How was the initial setup?

The initial setup process of Dell PowerProtect Data Domain was straightforward and easy to deploy.

What about the implementation team?

We were conducting a data center tech refresh and purchased Dell servers, Dell storage, and Dell PowerProtect Data Domain from Dell. The implementation involved two sites for my company, with one Dell PowerProtect Data Domain deployed at each site. After we implemented the virtual infrastructure, we had Dell servers and Dell storage hosting the infrastructure virtual machines.

What was our ROI?

I have not measured ROI at this point because no severe incident has occurred with Dell PowerProtect Data Domain.

What's my experience with pricing, setup cost, and licensing?

I purchased Dell PowerProtect Data Domain through a local partner.

Which other solutions did I evaluate?

I decided to go with Dell PowerProtect Data Domain because I had heard about its features and performance. When we attempted to purchase it, we made some evaluations for other products, but we ultimately selected Dell PowerProtect Data Domain.

The key differences that led me to select Dell were the price and features, which were better than the alternatives.

What other advice do I have?

I have not observed any significant time savings, resource savings, or efficiency improvements with Dell PowerProtect Data Domain.

My recommendation for organizations considering Dell PowerProtect Data Domain is to select the suitable model for your organization. When we selected our model, we chose the mid-sized model because it fit our purpose in terms of capacity and features. After we purchased it, I discovered they have another version available; we have the DD6400, and I believe they now have a 9000 series with potentially better features or performance, but the 6400 was sufficient for our purposes.

I would rate this product an eight overall.


    Kuntal Malik

Backup platform has delivered efficient compression and secure, predictive storage planning

  • December 17, 2025
  • Review from a verified AWS customer

What is our primary use case?

My use cases for it involve primarily backing up the on-premises servers, and besides that, we also provision CIFS shares and NFS exports on Dell PowerProtect Data Domain.

How has it helped my organization?

These analytics and monitoring features have helped in our operational decision-making by providing a good prediction to plan our storage needs ahead and allowing us to reduce inefficiencies by tracking the number of failures and whether they are false alerts.

Dell PowerProtect Data Domain has definitely impacted our data protection processes, giving us much better compression ratio and deduplication on the 9900 compared to the 9800, along with compliance features that help secure our backup and air-gap it.

The storage efficiency has definitely increased because we are seeing better compression and dedupe ratio.

What is most valuable?

What I appreciate about Dell PowerProtect Data Domain is its great compression ratio, very good deals, cost-effectiveness compared to others, and I found the PPDM backup software easy enough to implement as well.

We use the product's analytics and monitoring features, including its reporting, and we use Dell AIQ from where we get our reports on how it's filling up and everything, in addition to having regular meetings with our vendors and planning to deploy further analytics tools.

What needs improvement?

I would appreciate improvements primarily in the PPDM backup software because I still feel it's lacking the features of a proper backup solution and is a bit simplistic. Supporting restores for applications such as Oracle and SQL in a better manner would be great to see with more options and features.

For how long have I used the solution?

I have been working with Dell PowerProtect Data Domain for a year since we started using these Dell products. Earlier, we used to have NetApp, Infinidat, and HP.

What do I think about the stability of the solution?

I would assess the stability and reliability of Dell PowerProtect Data Domain as pretty good, with a very low number of failures.

What do I think about the scalability of the solution?

Dell PowerProtect Data Domain can scale up horizontally to meet the growing needs of our organization.

How are customer service and support?

I do not know much about the technical support or customer service team as I have not escalated any questions to them, but I would say support on the old Dell PowerProtect Data Domain was good enough.

On a scale of one to ten, I would rate the tech support a seven.

I rate it a seven because I observe different efficiencies in the support region-wise, and I would appreciate it be the same overall.

How would you rate customer service and support?

Positive

How was the initial setup?

I found the deployment process of Dell PowerProtect Data Domain easy enough, although we did face some hardware hiccups because the specifications were not totally adhered to. Other than that, we did not face any issues in the deployment.

What was our ROI?

I find it cost-effective, and it does bring the return on investment.

Which other solutions did I evaluate?

Based on my experience, the key differences between Dell and Commvault products are that they are absolutely different. Commvault is a backup platform while Dell provides a cost-effective hardware solution focusing on compression and deduplication.

What other advice do I have?

My advice to other organizations considering Dell PowerProtect Data Domain is that if you are looking for a cost-effective solution that provides a very good compression and deduplication ratio, then certainly you should implement Dell PowerProtect Data Domain as it integrates well with any backup technologies. I have rated this review a ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Pranav Telang

Reliable backup storage has reduced capacity needs and supports long-term disaster recovery

  • December 10, 2025
  • Review provided by PeerSpot

What is our primary use case?

We primarily use Dell PowerProtect Data Domain for backup storage and disaster recovery purposes. We support multiple customers with Dell PowerProtect Data Domain, so it is not specific to any industry. We work exclusively with enterprise and mid-enterprise organizations.

What is most valuable?

The major features of Dell PowerProtect Data Domain are that it is ready to use directly. It provides deduplication and compression, which significantly reduces storage requirements for backups and saves capacity. You can convert file systems into any kind of operating system that can be mounted or share data, or even directly dump data onto Dell PowerProtect Data Domain. It provides disaster recovery solutions with two-sided replication where you have primary or backup data in Dell PowerProtect Data Domain and can restart everything from the DR site. It also provides Virtual Tape Library functionality and can be integrated with any backup solution, not just Avamar or specific network solutions, but can be used and mounted to anything.

What needs improvement?

Dell PowerProtect Data Domain has already improved significantly. From a pricing perspective, it is quite high and very costly compared to other storage or backup solutions. They are now coming with DDVE, which is Dell PowerProtect Data Domain Virtual Edition, where they charge based on capacity and license while storage is yours. They are improving, and they have comprehensive documentation available. I do not believe there are many things that need to be updated or upgraded.

I have worked on many other solutions such as Rubrik, Veeam, NetBackup, and Veritas. For some backups, such as application-aware backups, virtualization backups, or VM backups, I believe Avamar integrates with the IDPA or PowerProtect solutions, which are very good offerings from Dell EMC. However, they need to work on their pricing because they are much costlier compared to other solutions.

For how long have I used the solution?

I have used Dell PowerProtect Data Domain for almost eight years.

What was our ROI?

The major return on investment with Dell PowerProtect Data Domain is that any customer requires their golden copy, and it is easy to use and deploy with shift and lift capabilities. The best part is the compression and deduplication feature. In another solution, if you are having 16 TB, it allows you to store hardly 22-24 TBs. But in Dell PowerProtect Data Domain with this feature, it can allow you to store up to somewhere around 40 to 50 TB. The ROI is primarily that it saves costs compared to other solutions where you need to invest in additional capacity.

What other advice do I have?

You can deploy Dell PowerProtect Data Domain on your own, but the support side will be delayed. The deployment side usually gets delayed when buying from a customer or from Dell EMC or any of their partners due to the availability of the engineer or rack and stack requirements. However, when it needs to be deployed, it is an easy process. If you are capable, you can do it by reading the documentation. It is not that difficult.

I have not deployed Dell PowerProtect Data Domain in the cloud, but I know that it works quite well in on-premises data centers. Dell PowerProtect Data Domain came with a feature called DD Cloud, which allows you to send data for archiving for the long term. I would rate this review as an 8.


    Branko Cirovic

Provides seamless backup integration and long-term reliability for enterprise data protection

  • November 17, 2025
  • Review provided by PeerSpot

What is our primary use case?

Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup software. Almost all customers utilize Dell PowerProtect Data Domain as a deduplication and backup solution.

Almost all of our customers indeed use Dell PowerProtect Data Domain. When I mention all users, I refer specifically to enterprise users, including Telco and government entities, who use Dell PowerProtect Data Domain. We also have some small OceanProtect Huawei deduplication devices, but they are not the same storage as Dell PowerProtect Data Domain.

What is most valuable?

From my personal experience, the most valuable feature in Dell PowerProtect Data Domain is its deduplication.

What needs improvement?

The price is quite high; this product is not considered cheap. Additionally, if you use higher availability boxes, they also come at a premium price. However, they provide business continuity, which is the main reason why companies invest in this solution. Tape is slow; when restoring several virtual machines or databases amounting to several terabytes, Dell PowerProtect Data Domain represents the fastest and most reliable solution, ensuring great integration with backup software.

If a customer has limited budget constraints, they may opt for cheaper external storage comprised of just a bunch of disks and utilize it for backup, as backup is not a business-critical service. However, I see great value in Dell PowerProtect Data Domain because it is fully automated, features great integration with backup software, and provides good value for money.

I would rate software support as a ten, while I would give hardware support a seven.

I never give any product a perfect score; I think Dell PowerProtect Data Domain deserves a nine.

The only minor problems are the certificate issue and the price. These certificate issues are quite rare and mainly arise when we forget to restart and upgrade the box for several years.

What do I think about the stability of the solution?

In terms of analytics and monitoring capabilities, they help tremendously. This is a great product; it has been around for more than twenty years, and the software is stable. We have never encountered issues such as data corruption with these systems. There have been no software issues with Dell PowerProtect Data Domain, only hardware failures requiring break and fix interventions. I don't think I've ever opened a service request related to problems with Dell PowerProtect Data Domain. The knowledge base is good; they do have one known issue when a certificate expires for login.

I don't recall any downtime we experienced. Access to the GUI can sometimes be a problem related to certificates and the bounding of web servers for the GUI. However, I don't have many concerns, as we have many of these boxes in the field, and I've never faced a problem with them. We have realized that boxes can work for years without any issues. Additionally, hardware failure is very low; although we use mechanical disks and expect to change them frequently, the boxes have consistently operated for five or more years without issues.

We have had issues with broken disks, but these issues are not as common as they are with other block storages.

What do I think about the scalability of the solution?

Dell PowerProtect Data Domain is very scalable; it expands easily with new enclosures. They utilize SATA disks for petabytes of storage, and deduplication is efficient. Dell PowerProtect Data Domain boxes are sufficient for enterprise users.

How are customer service and support?

For this type of box, we receive great support from Dell.

How was the initial setup?

The deployment and installation process for Dell PowerProtect Data Domain is straightforward. We just initialize it, set up the management IP address, configure the file system, and set up the network. It is an easy task that can be implemented by technicians.

What other advice do I have?

I really don't know what Dell could improve to make this product better. I believe that for backup and deduplication, this is the top product.

I don't believe we have a better solution available now for fast backup and recovery speed. While Oracle may have a solution that promises zero data loss, for general-purpose backup and restore, I don't think we have a better solution capable of quickly restoring large amounts of data the way Dell PowerProtect Data Domain does.

We sell solutions from IBM, including a NAS-based one known as Spectrum Scale. I forgot the details, as I'm not involved in that project. We have one significant implementation of this product, but I'm not familiar with this specific type of storage.

I am involved in block solutions and I work with classical NAS systems such as Isilon and OceanStor. However, I don't only work with NAS systems that have nice GUIs; I also have experience with block storage. On the other hand, I don't work with Ceph or storages that are based on software-defined storage.

I work with OceanStor.

I work with OceanStor Dorado, OceanStor Protect, and all types of block and backup storages from OceanStor. I also work with Dell EMC; I forgot to mention Dell PowerProtect Data Domain. We also sell it because Dell PowerProtect Data Domain is the best product on the market for backup. When talking about block storages, I think only general-purpose block storages, and I mentioned that we use only Huawei and IBM storages.

In Serbia, public sector and enterprise customers are not using cloud technologies for backing up their data. Price is the main reason; they are reluctant to share information on the cloud. Presently, the only usage of Dell PowerProtect Data Domain is on-premises implementations here in Serbia.

I would rate this solution a nine out of ten.