Reviews from AWS customer

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External reviews

763 reviews
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External reviews are not included in the AWS star rating for the product.


    Broadcast Media

Satisfaction

  • February 04, 2025
  • Review provided by G2

What do you like best about the product?
They respond incredibly quickly to all inquiries and always try to find a solution.
What do you dislike about the product?
There is nothing I don't like. I am always satisfied.
What problems is the product solving and how is that benefiting you?
Everything from customers to campaigns


    Computer Software

I needed help with last preferred channel attribute. I got help immediately.

  • January 30, 2025
  • Review provided by G2

What do you like best about the product?
it has got nice features which are important for marketing
What do you dislike about the product?
Visualizations are not that user friendly
What problems is the product solving and how is that benefiting you?
I use less but i find itgood


    Sanket M.

AI powered marketing automation for parabolic growth!

  • January 29, 2025
  • Review provided by G2

What do you like best about the product?
- Access to state-of-the-art marketing automation features to effortlessly take digital marketing to the next level.
- Having all the customer data about purchase behaviour and website interaction in one place to enable us to action personalised marketing campaigns.
- Brilliant Gen AI integration
- Wide variety of website personalisation tools
What do you dislike about the product?
- It is not so much of a dislike - however, some advanced features require you to have semi-technical expertise to maximise the gains.
What problems is the product solving and how is that benefiting you?
We are able to sending highly personalised marketing campaigns to our customers, Bloomreach Engagement platform's advanced data collection capabilities. It acts as a central hub for all the customer data, keeps it in once place enabling us the cater relevant and preferred marking communication.


    Thomas K.

Tool for email marketing in ecommerce

  • January 28, 2025
  • Review provided by G2

What do you like best about the product?
Setting up segmentation, scenarios, and creating a report. Customer support is helpful and fast.
What do you dislike about the product?
Sometimes saving issues occur, and only one person can work on a template.
What problems is the product solving and how is that benefiting you?
Sending, analyzing emails. Integrating different software. Generating segments and reports.


    Hospitality

The system can do anything I want it to do, the possibilities are endless

  • January 23, 2025
  • Review provided by G2

What do you like best about the product?
The ability to create aggregates and events/customer attributes for almost any desired outcome
What do you dislike about the product?
It is often hard to know where to start on utilising all of the data available and the best approach to take
What problems is the product solving and how is that benefiting you?
The ability to hyper personallise and segment based on source data


    flossy f.

Nice customer service

  • January 23, 2025
  • Review provided by G2

What do you like best about the product?
The customer support replies very quickly and is very friendly. grerat ui and nice email marketing
What do you dislike about the product?
cannot copy and paste pictures to give more details about issues
What problems is the product solving and how is that benefiting you?
automations


    Philip J.

Sleeping Giant

  • January 22, 2025
  • Review provided by G2

What do you like best about the product?
Love the variety of enterprise level features like access controls, native integrations and config granularity (e.g. Private API keys and Consent Expiriy date)
What do you dislike about the product?
Great support and post sales team that just needs to scale to match the platforms success.
What problems is the product solving and how is that benefiting you?
We're an agency that implements Bloomreach on behalf of customers


    Apparel & Fashion

All-in-One CRM with Limitless Campaign Customization

  • January 22, 2025
  • Review provided by G2

What do you like best about the product?
I use Bloomreach at our company to strategically plan omnichannel campaigns and have an all-in-one CRM platform with all necessary tools. It's great for implementing CRM strategies, segmentations, and analysis, and also supports PPC, CC, and other teams. Bloomreach is fantastic for visualizing data and customer behavior, scheduling marketing campaigns with multiple channels, and storing our CRM list. I really appreciate the campaign builder, which combines ease of use with almost unlimited customizability. Bloomreach's vast library of plug-and-play scenarios and campaigns is great for inspiration or quick implementation for quick wins.
What do you dislike about the product?
Some more advanced features can feel a bit cumbersome or with limited capabilities.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for strategic omnichannel planning, data visualization, and CRM management. It helps schedule marketing campaigns across channels and supports our CRM, PPC, and CC teams.


    Camille P.

First learn, the play!

  • January 21, 2025
  • Review provided by G2

What do you like best about the product?
Bloomreach offers a great opportunity to compile customer data from various sources, making personalisation the next step. When you own the product and your data, you can play around and create high-hand scenarios. As a CRM tool it is also nice to be able to customize website section based on crossed segmentations.
What do you dislike about the product?
The time to own the product, to be fully onboard and to enjoy it easily.
What problems is the product solving and how is that benefiting you?
Having all data in one place and create segment usable in different digital touchpoints (website, push notification, mobile, marketing automation, paid ads)


    Dominika V.

Great tool for managing and using customer data

  • January 21, 2025
  • Review provided by G2

What do you like best about the product?
Bloomreach has a great customer support. They will always try to help you to use their many many features in the best possible way. Also they really have a drive for going with the flow, including fields like AI.
What do you dislike about the product?
There are some bits but nothing important comes to mind. They try to collect feedback on regular basis fixing these issues too.
What problems is the product solving and how is that benefiting you?
Making our data under control, helping finding patterns, sending out campaigns, analytics, there's a lot! We also cowork with our BR consultant on expanding our marketing personalization.