Bloomreach Engagement - AI-powered Marketing Automation
Bloomreach, Inc.Reviews from AWS customer
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Good or Excellent experience (depending on the feature/use case)
What do you like best about the product?
Web Tracking and Mobile App Tracking.
Decent amount fo features.
Easy integration and implemention.
Relativly easy to use with good performance.
Decent amount fo features.
Easy integration and implemention.
Relativly easy to use with good performance.
What do you dislike about the product?
Support chat – It's difficult to look up ticket history or find specific details.
New chat – The constant email notifications are a bit annoying. I even received emails for my own comments, but I understand that's now standard for other vendors as well.
Missing some features.
New chat – The constant email notifications are a bit annoying. I even received emails for my own comments, but I understand that's now standard for other vendors as well.
Missing some features.
What problems is the product solving and how is that benefiting you?
Marketing, notfication engine, data trakcing
Really helpful and fast at replying
What do you like best about the product?
Easy to navigate and the live chats are great
What do you dislike about the product?
Nothing I dislike about bloomreach a document could be good for supporting use
What problems is the product solving and how is that benefiting you?
Sending out communications and segmentations
Technology is behind current trends, support lacking, templating limited, sales practice unhelpful
What do you like best about the product?
Quite a lot is packed into one system, but arguably this is a bad thing as not one of them is cutting edge.
What do you dislike about the product?
The platform is not hard to use, but other platforms are better. The support is generally unhelpful with anything more than a basic problem going unfixed or taking a lond time. The template language is not a full implementation so it's hard to learn. Also, if you run over expect a conversation about your options very close to the contract end giving you little time to consider anything else.
What problems is the product solving and how is that benefiting you?
CDP and communications
Great Search and Merchandizing Service
What do you like best about the product?
Easy of usw of most parts of the Search and Merchandizing Products and Customer service responses time is good.
What do you dislike about the product?
Some of the reporting tools are not as easy to use as one would like. The data is there most of the times just complicated to get what we are looking for.
What problems is the product solving and how is that benefiting you?
Easier to setup marketing promotions for the most part, though are eccommerce platform has limited some if the use of the features Bloomreach has to offer. Search works great returning results relevent to the customers searches.
Bloomreach a powerful marketing tool with excellent reporting capabilities.
What do you like best about the product?
Bloomreach is an easy to use tool, very user friendly, but you're also capable of working in-depth with your data, create omni channel marketing campaigns and also have the tools to analyse and report on the results.
What do you dislike about the product?
After almost 1 year using bloomreach, I have yet to find a feature I dislike. When our team had an issue with a snippet, the support team worked to improve it almost instantly.
What problems is the product solving and how is that benefiting you?
Now we have all tools in one same environment, Bloomreach, it is also easier to use than our previous marketing tool and more potent. The transition has been smooth, and most problems were generated by the previous tool that was over complicating things, but once we had the processes migrated, making everything work on Bloomreach was much easier.
Best in class solution
What do you like best about the product?
Bloomreach is an extremely intuitative platform that allows us to scale communications to our customers effortlessly. It integrates with our other marketing platforms brilliantly for passing audience insights across.
I would definitely recommend using Bloomreach Engagement due to its simple UX yet capability to solve numerous business problems such as capturing and storing consent, regulatory requirements and testing at scale.
I would definitely recommend using Bloomreach Engagement due to its simple UX yet capability to solve numerous business problems such as capturing and storing consent, regulatory requirements and testing at scale.
What do you dislike about the product?
That there's no auto-save when working in-scenario and that multiple users cannot collabortate on one scenario at once.
What problems is the product solving and how is that benefiting you?
Bloomreach allows us to activate more segments of our customers than we were able to using other platforms.
Excellent analytics, targeted messaging: Bloomreach is taking it up a notch!
What do you like best about the product?
Bloomreach integrates customer data seamlessly for targeted communications across various channels. The platform, with its slight learning curve, is supported by a dedicated Customer Success Manager and an online support team. Robust reporting eliminates data export needs, allowing easy creation of insightful tables, graphs, and charts. In my brief experience, Bloomreach has proven exceptionally effective.
What do you dislike about the product?
There is a slight learning curve - regarding segmentation/report building - to get a hang of but it isn't too difficult to learn and there are loads of resources: support team, BR academy, documentation and your very own CSM.
What problems is the product solving and how is that benefiting you?
Bloomreach solves the following problems:
- Quickly an effectively targeting the right customer with the right message at the right time
- Allows split testing functionality with statistical significance calculations to determine which split performed best
- Easy reporting within the platform makes sharing KPIs, findings, recommendations with the wider team efficient.
- Customer tracking is easy with their single customer view.
- Quickly an effectively targeting the right customer with the right message at the right time
- Allows split testing functionality with statistical significance calculations to determine which split performed best
- Easy reporting within the platform makes sharing KPIs, findings, recommendations with the wider team efficient.
- Customer tracking is easy with their single customer view.
Bloomreach Engagement review
What do you like best about the product?
Easy to use, implement, and integrate to another system
helpful support
helpful support
What do you dislike about the product?
price, missing functionalities (e.g. using data between projects, nested jinja, etc.)
What problems is the product solving and how is that benefiting you?
Bloomreach Engagement: Identifying anonymous web visitors, native paid-media and other channels integration
Bloomreach is a great all in one powerfull platform for businesses who wants to level up,..
What do you like best about the product?
Bloomreach is a great all in one platform where you can manage everything from ads, emails, to sms, and is backed with advanced AI recommenedations. There are lots of resources available and amazing live chat support team who is able to assist the company to ensure proper implementations.
What do you dislike about the product?
It does takes time to get used to and sometimes the team is unsure if it was set up according to what we wanted, unless i reach out to bloomreach support.
What problems is the product solving and how is that benefiting you?
Instead of using multiple differrent platforms, bloomreach allows us to do it all in one. love that it simplified for non coding individuals too.
Bloomreach Engage - complete package!
What do you like best about the product?
Intuitive.
Great support.
Does everything.
Allows advanced trouble-shooting with Jinja.
Easy to implement.
Plug and play library.
Real-time data and your fingertips.
Customer journey capability.
Great support.
Does everything.
Allows advanced trouble-shooting with Jinja.
Easy to implement.
Plug and play library.
Real-time data and your fingertips.
Customer journey capability.
What do you dislike about the product?
There are a handful of niggly things that would be useful (e.g. parameter triggers, loops, wait nodes based on events), but they are very specific use cases and Bloomreach are very receptive to enhancement requests and keeping customers happy.
What problems is the product solving and how is that benefiting you?
A single solution that allows us to build customer journeys and do multi-stage, multi-channel marketing in real-time.
Provide 1:1 real-time offers on web & app.
Integrate and manage data from multiple sources.
Fast set-up and implementation.
Easy to train end-users due to the training courses and support.
Provide 1:1 real-time offers on web & app.
Integrate and manage data from multiple sources.
Fast set-up and implementation.
Easy to train end-users due to the training courses and support.
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