Bloomreach Engagement - AI-powered Marketing Automation
Bloomreach, Inc.Reviews from AWS customer
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I have been working with Bloomreach for 2 years
What do you like best about the product?
The interface is very very easy to use
The documentation is very good also
The documentation is very good also
What do you dislike about the product?
Sometimes I would need a log for different changes my team do in Bloomreach
What problems is the product solving and how is that benefiting you?
Getting all the info about the users in just one place
User friendly and very helpful staff
What do you like best about the product?
I find Bloomreach to be exceptionally user-friendly offering a a lot of features to seamlessly integrate the business needs, including the incorporation of specific data directly within the platform for future use. The support team has been a standout highlight, demonstrating unwavering dedication and friendliness. They're consistently striving to identify solutions for any raised issues.
What do you dislike about the product?
A suggestion for Bloomreach improvement is enhancing the functionality around report building and aesthetics. Currently, there's a limited selection of charts available, and some may not align well with specific needs. A more diverse and adaptable range of charts could greatly enhance the reporting experience.
What problems is the product solving and how is that benefiting you?
Bloomreach is helping us solve our targeting problems. By having a lot of custom data stored on a member, we're able to use segmentation to sharpen the targeting of members we wish to target. Bloomreach also enables us to see how many members fit in a specific pot within the segmentation we're looking at before sending the email to make sure we're happy with the volume.
Great customer support
What do you like best about the product?
Great chat support and lots of options to do analytics.
What do you dislike about the product?
There are so many different ways to work with the data, that it is a long learning process. To me, who is a bit impatient, this is a bit annoying. Thats why it's great to reach out to the chat support, which I do on a daily basis more or less.
What problems is the product solving and how is that benefiting you?
Recommendations, personalization and in-depth analytics that we have not been able to see before.
the system is easy to use and the team is approachable when you need help
What do you like best about the product?
The team support is really healpful, it helps a lot to be sure I'm doing all correct in my projects/
What do you dislike about the product?
I would like to be able to organize better my scenarios. I wish I had folders or boads to do it.
What problems is the product solving and how is that benefiting you?
It's helping to stablish a relashionship with my customer
Great tool and helpful support!
What do you like best about the product?
The customer support is amazing. The tool is versatile and makes doing a lot of my job a lot easier!
What do you dislike about the product?
I haven't found anything to dislike about the tool itself. I can only think of things to improve regarding UI as it could be tricky. Once you know it though thoroughly it's fine.
What problems is the product solving and how is that benefiting you?
I primarily build dashboards and reports to understand our products and customer interactions with the products we offer. Customized dashboards is making it much easier to detect bugs we have faced while integrating new products and solve issues relatively quickly that we may have not been able to see.
Good product, good support!
What do you like best about the product?
All in one solution. Enabling us to create a personalized experience for all of our (potential) customers.
What do you dislike about the product?
Dashboarding is a challenge. This can be improved.
What problems is the product solving and how is that benefiting you?
In Bloomreach we can collect and combine different data sources. Also it enables us to create a personalized omni-channel journey for our (potential) customers in just one system.
One of the best tool on the market right now
What do you like best about the product?
Bloomreach excels in several areas. Its intuitive interface ensures ease of use, simplifying navigation for users. Implementation is a breeze thanks to its user-friendly setup process. Their customer support is top-notch, providing timely assistance whenever needed. With frequent updates and improvements, users can rely on Bloomreach regularly. The platform boasts a vast array of features, catering to diverse business needs. Integration is seamless, allowing for smooth collaboration with existing systems, enhancing overall efficiency.
What do you dislike about the product?
Bloomreach's load time needs improvement, and simple tasks sometimes require complex solutions. It lacks out-of-the-box solutions, complicating implementation for users seeking more streamlined processes.
What problems is the product solving and how is that benefiting you?
Bloomreach seamlessly connects customers, customer data, and marketing campaigns. Its robust system enables businesses to integrate customer insights effectively, ensuring targeted and personalized marketing strategies for enhanced engagement and conversions.
Great CDP and Digital Marketing Platform
What do you like best about the product?
Easy to use, Visualise Customer data, Deploy Campaigns, Helpful and professional Customer Support , Customer Journeys, Easy Integration. I use Bloomreach everyday to understand customer behaviour, create reports, build campaigns, manage data imports and exports etc
What do you dislike about the product?
I cant think of anything really, I dont have any issues using Bloomreach
What problems is the product solving and how is that benefiting you?
Ingest Data from Multiple Data Sources, Export Data to our Partners, Understand Customer Behvaiour, Multichannel Campaign Marketing
Great product and amazing customer care
What do you like best about the product?
The wide range of different tools and capabilities. I use it in my everyday work as a all-in-one solution.
I love the availability and proactivity of the customer support team. Very easy to learn and huge amount of documentation.
I love the availability and proactivity of the customer support team. Very easy to learn and huge amount of documentation.
What do you dislike about the product?
The only negative feature is the collection of one party data directly from internal survey feature which is pretty weak (i.e. no NPS)
What problems is the product solving and how is that benefiting you?
Campaing management, CDP, Consent manager
CRM migration and transformation
What do you like best about the product?
The Bloomreach team was professional, helpful, and very knowledgeable throughout our lengthy platform and data migration. We have migrated multiple separate business areas using different platforms successfully into Bloomreach. The platform provides an intuitive UX for basic use and scope to grow for multi-channel integration across various teams each using the platform for different purposes. The platform is now integral to our daily business and provides insight for future planning.
What do you dislike about the product?
Our business is Travel focused and some elements of the functionality cater towards retail. But we have been assured this is something the Bloomreach team is working on.
What problems is the product solving and how is that benefiting you?
A one-stop shop for all our data integration and multichannel campaign execution. Development of end to end journeys and plugging in additional platforms to support this. Centralising our data for profiling, mining and growth.
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