Agent Mode
English

Bloomreach Engagement - AI-powered Marketing Automation

Bloomreach, Inc.

Reviews from AWS customer

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

763 reviews
from

External reviews are not included in the AWS star rating for the product.

    Sara C.

Super powerful platform, very user friendly with amazing customer support!

  • November 05, 2020
  • Review provided by G2

What do you like best about the product?
- Very easy and intuitive interface
- Super powerful
- Great support and responsiveness
What do you dislike about the product?
You can do achieve the same things in many different ways and especially at the beginning this could get a bit confusing
What problems is the product solving and how is that benefiting you?
- One place for all our customer communication
- One customer overview
- Sophisticated omni-channel journey creation
Recommendations to others considering the product:
If you are looking for "what you see is what you get" CRM platform, this is the one!

    Manju S.

Exceptional Exponea

  • November 04, 2020
  • Review provided by G2

What do you like best about the product?
Push Notifications, Events and customer attribution....
What do you dislike about the product?
Customer UI and Deleting of Unwanted Events from Data Manager.
What problems is the product solving and how is that benefiting you?
Notifications to users, targeted marketing....

    Financial Services

The UX and ease of use of the CDP is great!

  • November 04, 2020
  • Review provided by G2

What do you like best about the product?
The UX and the fact all data points can be mapped, labelled and described. It's easy to keep an overview via the Data Manager and also delete things when they are not needed.
What do you dislike about the product?
What is challenging is that we are not able to reverse data deletion actions. It would be great to see functionality on reverting data actions to a previous state.
What problems is the product solving and how is that benefiting you?
Organising our data in a way that suits our complex business segments model. We are still brining things live, so I cannot yet answer the second question.

    Marcel H.

Exponea for customer communication in a fintech

  • November 03, 2020
  • Review provided by G2

What do you like best about the product?
Very helpful support - before and after signature of contract
Modern API with very good documentation
Combination of CDP and Markting Automation
Covers all our channels and use-cases
Passed our high IT security standards
Put emphasis on GDPR compliance
What do you dislike about the product?
The standard pricing assumes buckets per channel, this is hard to calculate in advance, especially for new channels.
What problems is the product solving and how is that benefiting you?
Manage and orchestrate multiple channels (email, push, offline) from one source.
Open up completely new channels like push.
Enable the CRM team to setup marketing automation rules.

    Alex S.

Exponea is a game changing system - CDP and marketing automation all in one!

  • October 24, 2020
  • Review provided by G2

What do you like best about the product?
The ability to combine a customer data platform and marketing automation tool within one system. Within one tool we can quickly see where the business opportunities are, take action and track progress. The tool is easy to use and new features are continuously being developed with input from clients.
What do you dislike about the product?
Survey tool could be better. Need to use a third party tool for more functionality.
What problems is the product solving and how is that benefiting you?
Understanding the behaviour and value of our customers.
Sending more targeted communications to deliver business value.
Automating tasks where possible.
Recommendations to others considering the product:
Investing the time up-front with the Exponea business consultants to really think about the key events and metrics we wanted to track was so worthwhile, and involving other internal business functions as part of this procvess helped to deliver a complete solution.

    Tim P.

: Exponea Makes Connecting With Customers Easy

  • October 21, 2020
  • Review provided by G2

What do you like best about the product?
Exponea takes something that most people believe is complicated and packages into a very easy-to-use software package. It makes it easier for you to make a significant positive impact on your business. Exponea is a very collaborative partner that really helps you move your business forward.
What do you dislike about the product?
The only downside is there is so much the platform can do, sometimes it's hard to know where to prioritise your efforts.
What problems is the product solving and how is that benefiting you?
We are solving several problems that we had previously thanks to Exponea. We are able to better monitor customer behaviour, improve our segmentation, and enhance our automated multi-channel communication with customers. We have improved our customer engagement exponentially and really believe that we are now providing a more advanced level of customer service thanks to Exponea.
Recommendations to others considering the product:
It's a great product, offering excellent value for money that will move your business forward light years in terms of multi-channel customer engagement. I would recommend it wholeheartedly!

    Retail

Email marketing gets so much better (and more fun!) with Exponea

  • October 21, 2020
  • Review provided by G2

What do you like best about the product?
- When we started with Exponea, they were extremely helpful & made sure we understand everything, so we can use Exponea in the best & most effective way
- Personalisation is on another level with Exponea & easy to use within email campaigns (when you understand a little bit of Jinja)
- When you understand Exponea completely (for example how it looks at the data with a filter) automations are very easy to set up
- There are many possibilities for segmentations. Not only for email marketing, but also for channels such as Facebook Ads & Google Ads.
What do you dislike about the product?
We've had a few more advanced cases which we were not able to set up within Exponea. We needed another tool for that, but Exponea is still extremely helpfull and will try to help you with these kind of things!
What problems is the product solving and how is that benefiting you?
Before Exponea it was a struggle to set up automations, segments & personalization. With Exponea this is all so easy! Now, we have a more engaged crowd and the results of email marketing get better & better.

    Kenvin W.

Attention and incredible support !!

  • October 20, 2020
  • Review provided by G2

What do you like best about the product?
It is a very intuitive platform, easy to use, with multiple functions that are very useful and with an excellent design. The customer service is very good, they are available at all times and listen carefully to our suggestions. Compatibility and integration with email is very simple. It allows us to fully monitor the promotional campaigns that may be taking place within the company. Thanks to the incorporation of artificial intelligence, it is much easier to improve our marketing and analysis strategies.
What do you dislike about the product?
In all this time using Exponea in our facilities we have not had any mishaps since it is a very competent software and of great help for us. In the same way, we have noticed that they grow and develop every day, this being a great advantage since their services improve in conjunction with our company.
What problems is the product solving and how is that benefiting you?
This powerful utility tool has given us the business autonomy that we were needing, thanks to it we have been able to organize all areas effectively. It has not only helped us in sales and marketing management but also in meeting our CRM, analytics and reporting objectives. It is important to note that thanks to this we have managed to have a better work environment in which our staff is pleased and grateful to be able to carry out their tasks more easily.
Recommendations to others considering the product:
We fully recommend this platform for business administration, it is quite agile for the development and implementation of marketing strategies. Its pleasant and friendly interface makes the experience much easier as well as practical. The cost is a bit high compared to other platforms but it is a worthwhile investment that gives very good long-term results. In our company it has been a primary instrument, we only have good things to say.

    Sporting Goods

Bloomreach is a great platform that brings good value

  • October 19, 2020
  • Review provided by G2

What do you like best about the product?
What I like best about Bloomreach is the real-time event tracking, the user-friendly interface, and the helpful and friendly support team. I also love that Bloomreach is committed to constantly improving and that new features are always being introduced.
What do you dislike about the product?
On occasion, I find that Bloomreach’s documentation may not be sufficient to supplement the features or complete the integration of a certain portion of the product. There are certain technical limitations that would take some considerable time to have been implemented.
What problems is the product solving and how is that benefiting you?
We are solving a multitude of problems with Bloomreach. Omni-channel campaign management has become easy to implement and benefit from since we have started using Bloomreach. Showing banners on our website and in our mobile app has become much easier and it has also become easier to send browser/mobile push notifications if a user has left our platform recently. Bloomreach has assisted us in effectively sending emails and SMS messages and adding users to a retargeting campaign if they stopped engaging with previous messaging. A/B testing and customer data management is also made much easier now with Bloomreach. Having a 360-degree customer view is very valuable.
Recommendations to others considering the product:
I recommend that others be prepared with a detailed list of requirements and be ready to roll out the new email sender, as Bloomreach is integrated with the limited number of them (Mailgun, etc.). I also recommend purchasing the tech consulting hours during the implementation stage to avoid issues or to avoid falling into pitfalls.

    Apparel & Fashion

Great product and support!

  • October 15, 2020
  • Review provided by G2

What do you like best about the product?
Eventhough Exponea has a steeper learning curve, I like that it is very user friendly with complex functionalities. The online support team will answer your questions very quickly. We are able to truly measure the impact of campaigns, weblayers and AB tests.
What do you dislike about the product?
For me personally, there are not many drawbacks. I would say that for some specific use cases there is not a lot of documentation available.
What problems is the product solving and how is that benefiting you?
A/B testing, marketing automation, digital anlytics, reports, customer tracking, event tracking, newsletter tool, scenarios and automations for newsletters, pop-ups, weblayers.
Recommendations to others considering the product:
Great tool, but does require a certain dedication

showing 581 - 590