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Platform limitations, but great client support
What do you like best about the product?
The client support is amazing. Deel's customer support team is very knowledgable and quick to respond. I've only had one issue arise where I had to escalate it to our our Customer Success Manager, Zach Swan, and Client Development Executive, Pierce Glanville. These two are very attentive, supportive, and highly detailed, making it really easy to work with them.
What do you dislike about the product?
Given the platform is still developing and growing, there are a number of limitations. For instance, you can add admins as "Managers," but I wish it was possible to add people admins with different types of access. An example is adding someone as an admin with limited access as opposed to only having the option to give full access to anyone added as a "Manager."
What problems is the product solving and how is that benefiting you?
Through Deel, we are able to hire and pay members domestically and globally while also providing them with benefit options and remaining in compliance with their local and regional laws.
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Deel really helps break down any barriers of borderless hiring.
What do you like best about the product?
We're confident with the competitive and compliant culture they provide our team with, regardless of which country we are hiring in. The portfolio of options and benefits we can provide our team. The flexibility and ease of the platform. The support is great as well! Our AM is extremely responsive and so is the support team. Not to mention - there are s many resources within the platform.
What do you dislike about the product?
Nothing so far, the company seems to be scaling well. Growing however they can, but at a pace that is sustainable and well done.
What problems is the product solving and how is that benefiting you?
Work permit sponsorships and eligibility - we don't have the resources to retain our own immigration law counsel, so Deel's assistance with that is very exciting. We are also going to look at the global payroll solution over the next 12-24 months.
Meets all of our needs, and always readily responsive
What do you like best about the product?
I like how our CSM and AE are always super responsive to any questions I may have. The tool is easy to learn to use, and it also meets all of our needs for our global employees as well as contractors
What do you dislike about the product?
Unfortunately, effective dates aren't a feature for EORs (i.e. pay raises, title changes, etc.), and changes need to be approved by Deel before they go into effect. Also, sometime settings can be hard to find. Once the user learns his/her way around the tool it's easy to use, but at first glance it's not the most user-friendly
What problems is the product solving and how is that benefiting you?
We have employees in countries where we don't have legal entities, so it's nice to be able to bring those employees on as EORs. It's also nice that we can pay all of our contractors and pay them in one place
Great payment tool
What do you like best about the product?
Deel made it easier to payout our contractors anywhere in the world.
What do you dislike about the product?
I didn't dislike anything about Deel. This tool is easy to set up and user friendly
What problems is the product solving and how is that benefiting you?
Providing different payment options for our independent contractors
Remote Work Experience with Deel
What do you like best about the product?
What I like the best with Deel is how convenient it is to manage the payment for our employees around the globe.
What do you dislike about the product?
So far I do not have any dislike in terms of using Deel and its features.
What problems is the product solving and how is that benefiting you?
Common questions on contracts, payments, and invoices.
Great platform - still evolving
What do you like best about the product?
Deel makes it very easy to hire contractors and employees in different parts of the world - the streamlined process works well. Customer support is very good and responsive.
What do you dislike about the product?
The platform still needs some work - some tools like the estimation of global costs are being developed for external users, but need to be better integrated with the internal/existing customers. Also - I hope Deel continues to focus on emerging startups and small businesses and doesn't refocus on larger customers to the detriment of them (things like Global Payroll are not really a feature for smaller/mid-size businesses).
What problems is the product solving and how is that benefiting you?
Easily hire and manage employees and contractors across the world. This has enabled us to get the best talent with regards of where it is located - often with significant cost advantages.
Deel has made payroll a joy, not a pain
What do you like best about the product?
The speed of payments to colleagues all around the world is what delights our team. We're also pleased to see continuous, regular improvements of the product which means we'll be using the service for a long time to come.
What do you dislike about the product?
Any downsides are now in the past - for instance, the invoicing feature which used to time out has now been improved. Honestly, any issues we had in the past were solved quickly with the support team and didn't greatly impact us.
What problems is the product solving and how is that benefiting you?
Paying colleagues all around the world is difficult and expensive with a bank account in one country. Deel has solved this problem for us by charging the lowest fees I've seen on the market and also making it possible to pay via Coinbase if funds originate in stablecoins.
Contractor Payments Made Seamless
What do you like best about the product?
I like the flexibility if Deel when it comes to the ease of global contractor payments.
What do you dislike about the product?
There is nothing that I truly dislike but there are definitely improvements to be made. Example would be payment scheduling, account payment flexibility, and auto-tabulation of contract hours.
What problems is the product solving and how is that benefiting you?
Deel solves the issue of global payment compliance.
Mostly a positive experience
What do you like best about the product?
Having a dedicated account manager, platform ux is good.
What do you dislike about the product?
Feels like your message has to get redirected a few times before reaching the correct person. No clear contact for our employees on Deel. Some terms misleading.
What problems is the product solving and how is that benefiting you?
Managing our international employees contracts, pay, benefits etc. Means we can hire international employees more efficiently.
Easy to use with great interface
What do you like best about the product?
Making payments worldwide on one platform. Great customer experience too.
What do you dislike about the product?
Don't have all the countries we'd like to hire in. Ie Zimbabwe.
What problems is the product solving and how is that benefiting you?
All issues related to hiring remotely/globally.
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