PhishER Plus
KnowBe4, Inc.Reviews from AWS customer
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Solid phishing review platform - room for growth
What do you like best about the product?
Really great platform for all of the basics needed to review reported phishing emails. It's super easy and intuitive to start using right away. The addition of PhishRIP and machine learning algorithms has greatly improved it from its earlier iterations, allowing for more automation and orchestration, which saves us time. The actions and rules are pretty solid. Overall, very good if you're just starting out on the phishing email review path.
What do you dislike about the product?
Still no full-featured API, which is a bummer. I'm on the Beta program for the webhook feature, which is a nice addition, but still not a fully fledged API which would really help our overall incident orchestration and automation use cases. Really looking forward to when the API is released. There are other features that could be improved: reporting (I'd like to see more granular reporting capabilities), more intuitive search, some improved regex capabilities for rules, and better note taking features (still not searchable or editable).
What problems is the product solving and how is that benefiting you?
Having a central platform for phishing report analysis is a great benefit, especially if you're going from just receiving a bunch or reported emails in a group mailbox. It really helps with metrics, standardizing procedures, automating some of the enrichment, allowing for searchability and adding metadata. Has many neat features which have saved us time and improved our visibility.
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