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Acquia DXP [Private Offer Only]

Carahsoft Technology Corp.

Reviews from AWS customer

7 AWS reviews

External reviews

6 reviews
from

External reviews are not included in the AWS star rating for the product.


    reviewer2813307

Hosting complex global sites has ensured reliable 24x7 delivery for worldwide audiences

  • April 01, 2026
  • Review provided by PeerSpot

What is our primary use case?

Our main use case for Acquia Digital Experience Platform (DXP) is hosting our Drupal projects, covering a range from Drupal 7 to Drupal 10 or even 11. We used it for hosting and ensuring that our services are available 24/7 all over the world.

We work with a rather big engineering company presented in about 50 countries with thousands of people in their workforce. We focused on their main marketing site that provides information on their services and products, which has been hosted on Acquia for quite a long time.

I should clarify that I probably was not using directly Acquia Digital Experience Platform (DXP) in the way it is marketed at the moment on Acquia's site, which seems to be a no-code, low-code solution. We have been hosting our own Drupal websites that were specifically built for Acquia platform hosting, and we have extensively used Acquia services, which were rather good in general. However, at some point, we had to shift to another platform.

At some point, the pricing was higher than what our customer was willing to pay for the quality of service at that moment.

What is most valuable?

Based on my experience with their services, Acquia Cloud that we have been using, or Acquia hosting, is next to a native solution for Drupal projects, making it probably one of the best hosting solutions available, even though it has its flaws and we eventually had to shift to another one.

What makes Acquia hosting next to native for Drupal projects is basically the ease of integration, as Acquia and Drupal are very densely interconnected.

Acquia Digital Experience Platform (DXP) has positively impacted my organization primarily by ensuring that our services based on Drupal were available 24/7 in all countries that are a priority for our customer. I believe they provided a really good service, with some exceptions.

We have had almost all the metrics in the dashboard to measure this positive impact, including how many visitors we have over time, how big the load is on the infrastructure, and how the whole thing works. We have been monitoring this.

What needs improvement?

The support usually worked quite well, but the problem that led us to shift to another platform was also in support, as the quality of service degraded at some point, which became a bit of a problem. Initially, we received really good support in various cases, but it became unsatisfying when we couldn't find clues on particular issues, repeating multiple times. That was the reason to move away at some point, or at least one of the reasons.

Our customer project had to be moved from Acquia Cloud to another service, which was dictated by multiple reasons, with one being the price and another being a degrading quality of service. I wish that this quality wasn't falling down and that we would continue the partnership.

I am talking mostly about Acquia Cloud and I am not quite sure if it overlaps with Acquia Digital Experience Platform (DXP) because when I see what is mentioned as DXP on Acquia's website, it seems to be a bit different kind of thing, reminding more of no-code, low-code solutions. For Drupal, I believe it is one of the best solutions you may have if you have a considerable contract with Acquia and you agree on the price.

For how long have I used the solution?

We have been using Acquia services for quite a long, at least with the current project. The partnership started with Acquia long before I joined the project. So basically, it's been there for years.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) is mostly stable most of the time.

What do I think about the scalability of the solution?

I believe that Acquia Digital Experience Platform (DXP) has scalability that is quite good, maybe not perfect, but really quite good.

How are customer service and support?

The customer support used to be good, but as I mentioned earlier, this was one of the problems we had with our project. Maybe it was just some temporary issues with the team, but we had problems with the support, and that was the reason to move to another platform.

Which solution did I use previously and why did I switch?

For the projects that have been in Acquia, I believe it was initially built in Acquia, and we moved to another service. I have also been using other services that provide the same kind of service, usually requiring a bit more custom work on our side. Acquia itself is basically a kind of native solution for Drupal projects.

What other advice do I have?

The project started before me, so I am not quite sure exactly what options were evaluated.

On a scale of 1 to 10, I would rate Acquia Digital Experience Platform (DXP) overall around eight, as I said before, as it is mostly about Acquia Cloud, not DXP as it is marketed at the moment. The results on our project affected the grade quite a lot, making it lower, but for a Drupal site, it is still a very good solution.

I choose the number eight because we had to move from this platform, which was something that convinced us to make that decision, and this is why I cannot say 10. Considering all other projects that succeeded on their platform, I believe that it is still a good solution, specifically for Drupal-based projects.

My overall rating for Acquia Digital Experience Platform (DXP) is 8 out of 10.


    John Venpin

Collaborative digital campaigns have become faster and content workflows are now streamlined

  • March 31, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Acquia Digital Experience Platform (DXP) is as the founder of intelligency.ai, where we build AI-driven integrations across CMSs and digital experience platforms, and we have evaluated Acquia Digital Experience Platform (DXP), particularly in the context of Drupal-based enterprise environments.

A quick, specific example of how I used Acquia Digital Experience Platform (DXP) in one of my projects is that we built an instance of it that is marketing-specific and then we used some of our applications to interact with that particular instance.

My applications interacted with Acquia Digital Experience Platform (DXP) in that marketing-focused instance by sending content and images that we have generated from one platform to another.

What is most valuable?

In my experience, the best features Acquia Digital Experience Platform (DXP) offers include being a strong enterprise platform, especially if you are already in the Drupal ecosystem, with solid governance, scalability, and structured content capabilities, particularly for organizations with multiple teams and sites, and I really enjoyed the multi-use aspect of it, as that is where it really comes into its own.

What I appreciated most about the multi-use aspect is that you can work on the same project together and collaborate, which is really useful.

Acquia Digital Experience Platform (DXP) has positively impacted my organization primarily through its ease of use, making it easier to generate content and pages, especially from a marketing perspective, so entry-level people can access it and utilize it as well as advanced users, appealing to a range of people.

That ease of use translated into tangible benefits for my team in terms of improved productivity because you can create a whole marketing campaign really quickly, making marketing happen very effectively.

What needs improvement?

The main improvement needed for Acquia Digital Experience Platform (DXP) is related to its complexity, as it is not that lightweight with a surfeit of features, requiring users to read up on all the myriad of features, and while it is a sophisticated enterprise product that necessitates that complexity, the learning curve can be a bit steep for less experienced users needing quick task completion.

The needed improvements for Acquia Digital Experience Platform (DXP) include that the product is evolving in the right direction, and the AI aspect probably needs a bit more improvement, especially where it aligns with AI-driven content orchestration.

For how long have I used the solution?

I have been using Acquia Digital Experience Platform (DXP) for about three years.

What do I think about the stability of the solution?

I find Acquia Digital Experience Platform (DXP) to be fairly stable, with no problems at all.

What do I think about the scalability of the solution?

Acquia Digital Experience Platform (DXP)'s scalability is excellent because it works with small teams and small enterprises, which is one of its core advantages.

Which solution did I use previously and why did I switch?

The company has actually had multiple solutions previously, experimenting with WordPress, Magento, Joomla, and others.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, setup cost, and licensing, since we are using an evaluation rather than full versions, the pricing is obviously quite high, so we are not making that commitment because of the pricing aspect.

Which other solutions did I evaluate?

Before choosing Acquia Digital Experience Platform (DXP), I evaluated other options such as WordPress, Magento, and Joomla.


    reviewer2812995

Building tailored digital journeys has become faster and improves our team delivery quality

  • March 30, 2026
  • Review from a verified AWS customer

What is our primary use case?

I have been using Acquia Digital Experience Platform (DXP) for approximately one and a half to two years.

I typically use Acquia Digital Experience Platform (DXP) for tools such as Acquia Cloud, Site Studio, and website hosting, as well as for development practices including CI/CD pipelines and automated testing.

Most of my use with Acquia Digital Experience Platform (DXP) is with Site Studio, where I use it to build prototypes and web pages. My full website revolves around Site Studio. I also use the CI/CD and hosting capabilities so that I can deploy website changes, and Acquia takes care of all the CI/CD, testing, and hosting.

Since my website is 100% built around Drupal, Acquia Digital Experience Platform (DXP) is the best place to host my website. One of the platform's key strengths is its ability to unify content management, personalization, and customer data into a single experience layer, enabling my team to build highly tailored digital journeys across multiple channels for enterprise websites like the one I work for, as well as e-commerce integrations and customer portals.

What is most valuable?

In my opinion, the best features Acquia Digital Experience Platform (DXP) offers are website hosting, CI/CD pipelines, automated testing capabilities, and flexible deployment workflows because those are the tools I use most on a daily basis.

The deployment workflows in Acquia Digital Experience Platform (DXP) are very easy to use. We have an integration with Jenkins where we make a build to create an artifact, and then we deploy to Acquia Digital Experience Platform (DXP) and all the pipeline runs there.

Acquia Digital Experience Platform (DXP) is very easy to use, and all of the team can perform well while using it. It is really accessible for all team members, so we have people working with front-end and Site Studio, and developers working with CI/CD pipelines.

The ease of use and the accessible log tools of Acquia Digital Experience Platform (DXP) make the team faster to debug things and deploy changes to the client website, so it really helps us. It is really easy to use and very useful.

What needs improvement?

With Site Studio, Acquia Digital Experience Platform (DXP) could be less coupled to the module itself. It should be more modular and decoupled.

Every tool I use from Acquia Digital Experience Platform (DXP) is very good, and I have not identified any other improvements needed beyond what I have already mentioned.

For how long have I used the solution?

I have been using Acquia Digital Experience Platform (DXP) for approximately one and a half to two years.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) is stable with up to 99.9% uptime, and none of the updates so far have caused any trouble to the team. It is really stable.

What do I think about the scalability of the solution?

Acquia Digital Experience Platform (DXP) handles growth and increasing demands well. I do not really need scalability on a daily basis, but in the times I needed it, it was really good.

How are customer service and support?

Customer support for Acquia Digital Experience Platform (DXP) is very nice. I would rate it a 10 out of 10.

Which solution did I use previously and why did I switch?

I used to use PSH, but I decided to migrate to Acquia Digital Experience Platform (DXP) because it is easier to use and integrates better with Drupal. It is 100% Drupal.

I migrated from PSH to Acquia Digital Experience Platform (DXP) without evaluating other options.

What was our ROI?

I do not have a specific answer regarding return on investment, but my team is agile, and I can see that working with competitors like PSH before, Acquia Digital Experience Platform (DXP) is much more accessible for the team. It helps improve delivery time and quality.

What other advice do I have?

My advice for others looking into using Acquia Digital Experience Platform (DXP) is that it is a robust and scalable digital experience platform that stands out for its strong integration with Drupal, its cloud-native architecture, and from a developer's perspective, it provides a well-structured ecosystem that supports modern development practices, including CI/CD pipelines, automated testing, and flexible deployment workflows. One of the key strengths is its ability to unify content management, personalization, and customer data into a single experience layer, enabling my team to build highly tailored digital journeys with less time, very fast delivery, and higher quality in all deliveries. I gave Acquia Digital Experience Platform (DXP) an overall review rating of 10 out of 10.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Gurramkonda Yaswanth

Platform has accelerated multi-site delivery and supports rapid reuse of components and templates

  • March 23, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Acquia Digital Experience Platform (DXP) is that I have primarily used Acquia Site Studio and Site Factory. Site Factory is an Acquia product itself, where we manage the sites, including creating the site, managing the site URL, clearing the cache, logging, user addition, and everything related to the site. In one place, you can manage a lot of sites. It is easy to manage many partner sites, especially when a company has a lot of them. My client had many partner sites, which is why I use Site Factory to manage those. For each site, we use Site Studio. Site Studio provides default components and templates, allowing you to have many options and features to create, customize components, and templates, and reuse them to build pages across other sites as well. This makes site creation faster and easier to maintain. Because of these reasons, we opted for those, and I have delivered two projects with these tools.

Acquia Site Factory and Site Studio helped my team manage multiple sites by allowing us to build a corporate site entirely, after which we reused the components from the corporate site in the partner sites. We reused everything, which is how Acquia Site Factory helped us. You can create a new site with the same profile; for a corporate site, you can use a different profile, and for a partner site, you can use another. The user interface in Site Factory allows you to see those options. Once the corporate site was ready and the profiles were divided, we just clicked to create a new site, named it, set the URL, and selected the needed profile. With that, many predefined components and templates associated with that profile came along. We then revamped the site using the style guide, which specifies a specific logo and colors for each partner site. The site will be ready in about twenty to thirty minutes using these profiles and components.

What is most valuable?

The best features Acquia Digital Experience Platform (DXP) offers include good documentation, which provides a lot of guides to help when you are new. If my company partners with Acquia, they offer training and sessions. If I encounter issues, they will quickly resolve them and give feedback regarding what went wrong, which is helpful support. The predefined components and templates make it easier to maintain the site, and the style guide and style guide managers are also really helpful.

Acquia Digital Experience Platform (DXP) has positively impacted my organization by enabling us to create sites pretty quickly. We are able to deliver many clients swiftly. Before using Acquia Digital Experience Platform (DXP), we might manage two projects a year, but now we can deliver four to five projects and provide more features for each client. Previously, time restrictions were a constraint, but now we can deliver much more within a limited time.

What needs improvement?

Acquia Digital Experience Platform (DXP) is improving in various ways, particularly with AI, as everything is now related to AI. The Drupal community is also contributing to AI. Acquia primarily uses Drupal, so they are also making moves in that direction.

For how long have I used the solution?

I have used Acquia Digital Experience Platform (DXP) for roughly around two and a half years.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) is stable.

What do I think about the scalability of the solution?

Acquia Digital Experience Platform (DXP) has good scalability. They provide end-to-end support, managing everything from the database to load management and caching services, allowing for quick scaling. When we delivered thirty-two sites, the increased load was managed effectively, making for a good experience with scalability.

How are customer service and support?

The customer support of Acquia Digital Experience Platform (DXP) is good. Whenever we have issues or questions, we raise a ticket, and they quickly respond with helpful links to explore.

Which solution did I use previously and why did I switch?

I used to work with a different solution, specifically plain core Drupal, where we used Paragraph modules or normal PHP templating, which took a lot of time. When I switched to Acquia Site Studio and Site Factory, the process simplified significantly; I can perform most tasks without coding by utilizing the user interface. This improvement has been very effective.

What was our ROI?

I have seen a return on investment from using Acquia Digital Experience Platform (DXP). Delivering thirty-two sites in a year directly saves a lot of money. The management of sites and everything involved reduces the number of engineers needed to build it as well, so it has definitely been beneficial. They provide end-to-end services, including hosting, caching, cloud, database, and asset management, which are significant advantages.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing with Acquia Digital Experience Platform (DXP) is limited, as I am not too involved in the pricing aspect; a separate team handles it due to our partner status. I have heard it was a little high, but I do not have the specific details.

Which other solutions did I evaluate?

Before choosing Acquia Digital Experience Platform (DXP), I was not the decision maker, but other options evaluated included Adobe Experience Manager and Sitecore.

What other advice do I have?

My advice for others looking into using Acquia Digital Experience Platform (DXP) is to first go through the official documentation. If you are a partner, take advantage of the training provided before diving in. I would rate Acquia Digital Experience Platform (DXP) an eight out of ten.


    Aziza Anwari

Site building has become faster and code deployments are managed smoothly across environments

  • March 22, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Acquia Digital Experience Platform (DXP) includes code deployment using Acquia Cloud. I have used it for Acquia DAM to manage my assets and Site Studio to manage my multiple sites.

A specific example of how I used Acquia Cloud for deployment is that Acquia Cloud handles code deployment. We have dev, stage, and prod environments. To deploy properly from local, we deploy to dev, and then we manage it across these environments. In that way, we use the pipelines. It becomes quite easy when you use Acquia Cloud that way.

My main use cases with Acquia Digital Experience Platform (DXP) are DAM, Acquia Cloud, and Site Studio.

What is most valuable?

In my opinion, one of the best features Acquia Digital Experience Platform (DXP) offers is Site Studio. Because for every new site that I have to spin up, it uses the same governed components. It makes it faster, launches with zero brand drift, and editors never need a developer for day-to-day page building.

Site Studio helps my team launch sites faster because, for example, when I have a new site from the client that needs to be added as a sub-site into the main branch, I don't have to do much. I can use the existing base and speed up the process by using it. It makes it really easy for me to do that with Site Studio. Sometimes it can be a little tricky, but in my case, it makes the process a little bit faster.

Acquia Digital Experience Platform (DXP) has positively impacted my organization because it eased the process.

What needs improvement?

Acquia Digital Experience Platform (DXP) can be improved because sometimes it takes a lot of time. It needs a little bit of optimization. That is what I have faced some of the time, and that can be improved.

Regarding the needed improvements, I would say speed and page load time. Page load time is an area that can be improved.

There are other improvements I think Acquia Digital Experience Platform (DXP) needs. Regarding optimization, there is room for improvement. The UI can be improved at the end-user end as well.

For how long have I used the solution?

I have been using Acquia Digital Experience Platform (DXP) for around three to four years.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) is stable 90 to 95 percent of the time.

What do I think about the scalability of the solution?

Acquia Digital Experience Platform (DXP) is scalable.

How are customer service and support?

The customer support for Acquia Digital Experience Platform (DXP) is good. Most of the time they are really easy to approach. Sometimes it gets a little tricky.

Which solution did I use previously and why did I switch?

I have not previously used a different solution because we are using Acquia for the time being. I was not a part of it when it was selected, so I cannot say much.

What was our ROI?

With Acquia Digital Experience Platform (DXP), I can say that it definitely saved time. With time, it saved our money.

What's my experience with pricing, setup cost, and licensing?

Regarding my experience with pricing, setup cost, and licensing, I will say I don't have experience with that because I think the sales team and the higher-ups were mostly looking into it. I was not a part of it and joined much later.

Which other solutions did I evaluate?

Before choosing Acquia Digital Experience Platform (DXP), I evaluated other options because there were options, such as Pantheon and others. However, I think Acquia was a good choice, so we opted for that.

What other advice do I have?

The advice I would give to others looking into using Acquia Digital Experience Platform (DXP) is that it's a positive experience. If you have large, enterprise-based websites, you can opt for it, and it will be a good purchase. However, if you have a very small site or a smaller solution, I don't think it's optimal given the price, as it's a little steeper. I would rate this product an 8 out of 10.


    Mark Aceves

Platform has supported a global web presence but now needs stronger support and performance

  • March 11, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Acquia Digital Experience Platform (DXP) is to manage our public-facing global website at both Bio-Rad and a previous company.

I use Acquia Digital Experience Platform (DXP) to manage our global website by utilizing its primary hosting environments for Drupal, which is an open-source CMS, partnering with Drupal to provide not just hosting but also additional peripheral services, solutions, and tools. At both companies where we used Acquia, they were our primary host and provider of CDN capabilities in addition to other tools such as heat mapping and marketing automation tools.

Currently, I use Acquia Digital Experience Platform (DXP) as our main host for our content management system as well as our CDN.

What is most valuable?

Acquia Digital Experience Platform (DXP) offers the ability to provide a managed services cloud hosting environment for Drupal CMS, which is an open-source platform and can be a challenge to maintain independently due to the frequent updating and security patching required. This is a strong use case for us as we handle it internally, ensuring uptime and utilizing their caching capabilities with various CDN partners.

Acquia Digital Experience Platform (DXP) positively impacts our organization by providing the tools and capabilities needed for a successful digital presence and digital footprint. However, the real challenge comes down to ensuring we have the right strategy and the right team to drive and enable that strategy on their platform, since they give us the tools but we have to handle the strategy and building.

What needs improvement?

Acquia Digital Experience Platform (DXP) can be improved by enhancing their service and support capabilities and continuing to build partnerships with strategic solution providers.

For how long have I used the solution?

I have been using Acquia Digital Experience Platform (DXP) for about four to five years.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) is stable most of the time, approximately eighty percent of the time, though there are issues.

What do I think about the scalability of the solution?

Acquia Digital Experience Platform (DXP) is scalable, but you have to pay for it.

How are customer service and support?

In practice, those features work for us, but it is a double-edged sword because while they provide the tools, depending on the support tier paid for, we find ourselves pretty much on our own to configure the environment.

I have been involved with Acquia Digital Experience Platform (DXP) in two different roles. In a previous experience at a different company, we faced many challenges with their service and support, requiring frequent contact for issues where responsiveness was sometimes lacking. I am not in the same role here, so I cannot speak directly to how challenging it might be for our IT team who manages the tool physically, but I have not heard anything negative, although I know I had a more challenging time previously.

My experience with customer support for Acquia Digital Experience Platform (DXP) was terrible. I would have rated the customer support a five based on my previous experience before joining Bio-Rad.

Which solution did I use previously and why did I switch?

I have used various solutions, but the decision to switch to Acquia Digital Experience Platform (DXP) was made before I arrived at the companies where we used it.

I did not choose Acquia Digital Experience Platform (DXP), as the decision was made before I arrived. However, I did evaluate other options, and Acquia was not on my list of recommendations.

How was the initial setup?

In the past, I found the pricing of Acquia Digital Experience Platform (DXP) to feel somewhat steep despite using an open-source platform, but setup and licensing were handled by other groups.

What was our ROI?

It is difficult to quantify a return on investment with specific metrics, such as money saved or time saved.

What other advice do I have?

Acquia Digital Experience Platform (DXP) seems to have improved some features. They have purchased a few smaller companies and rolled those capabilities in, such as Monsido, which has been beneficial for us.

When using Acquia Digital Experience Platform (DXP), the outcomes I notice include cost savings since using an open-source platform such as Drupal, which saves us money compared to enterprise options such as Adobe AEM or Optimizely. However, we still face challenges with uptime and page performance.

My advice to others looking into using Acquia Digital Experience Platform (DXP) is that if you are looking to save money without investing in a large-scale enterprise DXP, it is probably a good option. However, you need to understand that the customer service you expect might not meet your expectations even if you pay for the top tier of support. I would rate this review a seven overall.


    Talish Khan

Marketers have gained low‑code control and now build personalized journeys that boost conversions

  • March 11, 2026
  • Review from a verified AWS customer

What is our primary use case?

Acquia Digital Experience Platform (DXP) was used as an enterprise-scale platform for CMS work, especially Site Studio for low-code site building and segregating customer data into unified customer profiles and segmentations for marketing purposes.

I worked on the personalization part of the content in B2C, specifically for a financial services company that uses Acquia CDP to unify customer data from the website, mobile app, call center, and email interactions.

What is most valuable?

One of the best features Acquia Digital Experience Platform (DXP) offers is Site Studio, which provides low-code site building for content editors without having to rely on back-end developers, and the Acquia Cloud Platform that it is hosted on.

Site Studio has specifically helped my team by being a very good low-code builder that provides a drag-and-drop visual builder that lets non-developers create pages using pre-built components, and it maps very nicely with the SDC component library approach, allowing marketers to assemble them. Site Studio is Acquia's answer to the criticism that Drupal's authoring experience lags behind competitors.

Regarding the cloud platform, it is built on the Open API framework, and performance monitoring and enterprise caching are available at all layers of the stack, with CI/CD and deployment automation via pull requests, as well as CLI tools for terminal access to every API endpoint it provides. As a Drupal developer, this is where I spend most of my time, and the branch-specific environments for PRs are particularly useful for the kind of Bitbucket pipeline workflows we build.

The positive impacts from the organization using Acquia Digital Experience Platform (DXP) are notable. After migrating to DXP, the results were dramatic, including a 70-plus percent increase in conversion rate and a 30-plus percent increase in online booking revenue. Most impressively, the drop-off rate plummeted from 82 percent to 28 percent, and content updates that previously took weeks now happen in seconds.

The increase in conversion rate and reduction in drop-off rate can be attributed to the new features and the improved user experience, with most of it being about marketers being able to assemble the pages on their own.

What needs improvement?

One of the improvements needed for Acquia Digital Experience Platform (DXP) involves platform sizing and pricing transparency, which is the most consistent complaint I have seen across various clients. The way Acquia sizes its platform for customers is described as ambiguous and often results in penalties after doing business. Users also note that overall cost can be high and limits accessibility for smaller businesses. Additionally, the Site Factory provisioning environment takes a lot of time, and often more environments are needed than what is available by default, requiring you to go through support and sales processes. For teams handling CI/CD pipelines and needing fast environment spin-ups, this lag is a real bottleneck.

Support gaps exist since support follows standard SLAs, and sometimes there are different difficulties when dealing with critical issues due to the lack of a 24/7 available team.

For how long have I used the solution?

In my current field as a Drupal developer, I have been working with Drupal development since 2014, so overall it has been around 12 years into Drupal.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) is stable.

What do I think about the scalability of the solution?

Acquia Digital Experience Platform (DXP) offers pretty good scalability because it provides high scalability.

How are customer service and support?

Customer support for Acquia Digital Experience Platform (DXP) is good, but I think it could be improved in terms of 24/7 availability due to the people being spread across different regions.

How would you rate customer service and support?

Which solution did I use previously and why did I switch?

We previously used Layout Builder, and we eventually moved to Acquia Digital Experience Platform (DXP) for a better enterprise experience.

How was the initial setup?

I did not purchase Acquia Digital Experience Platform (DXP) directly through the AWS Marketplace. There was a sales team involved, and they contacted the Acquia team, which seems to be the channel used for the sales process.

What about the implementation team?

We evaluated other options before choosing Acquia Digital Experience Platform (DXP).

What was our ROI?

I have seen a return on investment since earlier we relied heavily on developers on an ongoing basis. When we wanted to rearrange components within the templates, we had to rely on tickets, and more developers were needed. Now, it is a one-time activity, allowing more marketers to simply assemble the components as they need.

What's my experience with pricing, setup cost, and licensing?

Regarding my experience with pricing, setup cost, and licensing, I do not have a clear idea since it is more around the sales team's questions, and because I worked on the enterprise platform, it was not clear with the technical team about the pricing.

Which other solutions did I evaluate?

We evaluated other options before choosing Acquia Digital Experience Platform (DXP).

What other advice do I have?

My advice for others looking into using Acquia Digital Experience Platform (DXP) is to definitely use it if they have an enterprise customer or client who wants to get real usage from the CMS work along with the CDP and low-code site building, which will be beneficial for them if they switch to Acquia Digital Experience Platform (DXP). I have rated this product an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    reviewer2808222

Managing hundreds of reusable content sites has become efficient but page performance still needs work

  • March 10, 2026
  • Review from a verified AWS customer

What is our primary use case?

My name is Sujin Tommy, and I was a web developer at TCS. I left TCS in January 2026 and am now looking for opportunities in the United Kingdom. My experience comes under Drupal CMS, and we were using Acquia for our back-end cloud technology. We used Acquia-supported front-end components such as Site Studio for our front-end built-in components. We built sites for a pharmaceutical company called Bayer Germany.

I worked for five years at TCS, and during that entire period, I worked under the same project for the pharma company. We managed their product sites, which totaled around 800 sites built in Drupal CMS. We used JS frameworks such as React and some decoupled architecture components in the front-end to overcome the limitations of Acquia-provided Site Studio components.

I used Acquia Digital Experience Platform (DXP) throughout my entire experience. When I joined the company, I learned that Acquia was a cloud tool. We were able to log into Acquia cloud and see the back-end in a UI manner. We could delete, clone, and perform cache clearing through a simple interface, which was very beneficial. For the front-end, we used Acquia-supported Site Studio components, which were drag-and-drop components that we could easily use to build our web pages, such as image components, header components, and paragraph components. Building pages using Site Studio components was very easy, and using Acquia Digital Experience Platform (DXP) for our website and project was really great. It reduced our effort significantly.

What is most valuable?

We used Site Studio components as our main use case. We used Site Studio components for creating pages. They were reusable components that we could use for creating pages easily.

We faced some issues with Site Studio components, such as loading time and performance issues. We solved these issues using some Drupal fixes, and it worked well afterward. The main thing about Site Studio was its compatibility with Drupal. The overall functionality and user experience with Site Studio components was great, and it was really very compatible.

I have only used the Site Studio component product of Acquia Digital Experience Platform (DXP). I know Acquia has other digital experience products, but I am only familiar with Site Studio.

The main advantages include usability and the ability to make changes and create custom components. Acquia provides elements that allow us to create custom components to meet our needs, and the customization is also a positive aspect of Site Studio components.

It helps a lot because managing 800 to 1,000 sites is not an easy task, and Acquia products always help us to manage those effectively.

Considering the back-end with Acquia cloud that we used, it was very scalable and we were able to run our 800 sites smoothly for users. We needed quite a large server and needed to scale it for our new needs, so it was very compatible for us. Considering the front-end, the reusability saved a lot of time and effort. From the customer point of view, they could reduce the number of employees because using this feature, everybody can make pages using the drag-and-drop functionality. They do not need technical knowledge or development experience, so it was very easy for them as well.

The integration capabilities were really good and were really compatible with other features and integration tools.

What needs improvement?

I only have product knowledge about Site Studio, and the only missing thing was some kind of performance issues. We faced loading issues, performance issues, and some kind of optimization issues on some pages. Acquia may have optimizations that we have not purchased, but for our case, we faced some performance issues.

Since I do not exactly know if there are any existing solutions for the performance issues which we were not subscribed to, I am not an expert to comment on that. The only issue I faced was what I already mentioned, and the fix I can suggest is that they can improve performance. That thing might already be there, but I am not sure about that.

For how long have I used the solution?

I used Acquia Digital Experience Platform (DXP) for almost five years.

What do I think about the stability of the solution?

Acquia Digital Experience Platform (DXP) was really stable in my experience and worked reliably most of the time.

What do I think about the scalability of the solution?

Considering the back-end with Acquia cloud that we used, it was very scalable and we were able to run our 800 sites smoothly for users. We needed quite a large server and needed to scale it for our new needs, so it was very compatible for us.

It was easy to scale up Acquia Digital Experience Platform (DXP) as our needs grew.

How are customer service and support?

Sometimes we felt downtimes, and then we needed to log a ticket to Acquia. The Acquia support team would fix that, and they were really prompt.

As I already mentioned, customer support for Acquia Digital Experience Platform (DXP) was really great, and the customer service was really prompt, even during downtimes.

How would you rate customer service and support?

Positive

How was the initial setup?

It is very easy for beginners to get started with Acquia Digital Experience Platform (DXP) and Site Studio.

What other advice do I have?

I would rate this solution a seven on a scale of one to ten. The things I have already told substantiate this score.

It was a private cloud, and you have to have login credentials to log into Acquia cloud.

It was really helpful, and it was really easy to access from Acquia documentation.

It was really great in terms of user interface and overall user experience of Acquia Digital Experience Platform (DXP); it was easy and intuitive to use.

It met all our needs, and the customization feature was really helpful, even for beginners.

Since I do not know the exact figures, I cannot provide a detailed answer because I was only a developer.

I cannot share any particular exact values, but I can only share around data because it obviously saves time, reduces costs for customers, and also fewer employees are needed to complete all tasks.

I have not used any security features of Acquia because we were using Drupal, and Drupal has its own security features, so we did not use any security features of Acquia.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Tris Tris

Global content delivery has become faster and manages multi-country web services efficiently

  • March 10, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Acquia Digital Experience Platform (DXP) is enterprise web services to support multiple countries, including UK, France, Germany, and the USA.

A specific example of how I'm using Acquia Digital Experience Platform (DXP) for these enterprise web services is that the goal was to migrate from a ccTLD model to a gTLD model to support multiple countries where previously there was only one website. In addition to that, it was also to embed a PIM and a DAM, which we also did.

What is most valuable?

The best features Acquia Digital Experience Platform (DXP) offers in my experience were the synergy with the PIM and the DAM that appealed. The integration there was the main thing for me. Again, from my point of view, I was more about strategy as opposed to implementation.

The integration between the PIM and DAM worked for my organization by creating an ecosystem where you plug the data into the PIM and it's syndicated across Acquia Digital Experience Platform (DXP). It was almost having one entry populate the various repositories that makes a global approach simple.

Acquia Digital Experience Platform (DXP) has positively impacted my organization by improving speed to market. Opening up a new country allowed us to put the content together very rapidly.

The speed to market improved significantly in that it would have taken a good three months to get going previously. With Acquia Digital Experience Platform (DXP), I would say that was reduced down to six to eight weeks.

What needs improvement?

One area where Acquia Digital Experience Platform (DXP) can be improved is the cost structure, as it's quite an expensive solution for what it is.

What do I think about the stability of the solution?

In my experience, Acquia Digital Experience Platform (DXP) is stable.

How are customer service and support?

Overall, customer support with Acquia Digital Experience Platform (DXP) was positive; we received rapid responses to queries and account management support as well.

I would rate the customer support on a scale of one to ten as a nine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Acquia Digital Experience Platform (DXP), I previously used a very simple WordPress solution, and I needed something more dynamic and enterprise-based.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was pretty seamless. It was all clear, it was very transparent, and we signed up to a three-year deal.

Which other solutions did I evaluate?

Before choosing Acquia Digital Experience Platform (DXP), we did evaluate other options, including Optimizely.

What other advice do I have?

Regarding my main use case with Acquia Digital Experience Platform (DXP), the only issue around migration was a technical error which was admitted, and that was the SSL certificates weren't managed effectively, so some of the sites weren't live and they couldn't migrate with ease. They weren't a seamless transition, but it was quickly detected.

My advice to others looking into using Acquia Digital Experience Platform (DXP) is that if you want something that has a simple, seamless, feature-rich solution, Acquia Digital Experience Platform (DXP) would be it. I actually delegated the decision making to my team and that was their decision.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


    Shafi Khan

Boosts site building speed with component reuse while facing e-commerce limitations

  • December 02, 2024
  • Review provided by PeerSpot

What is our primary use case?

I use Acquia primarily for front-end development and building reusable components. We employ a model approach with the paragraph model to build reusable components and layout builders.

We also utilize micro front-end concepts, tweak templating, and dynamic themes with personalization features, allowing users to configure their themes.

What is most valuable?

The best feature of Acquia is its deployment capabilities and the DX product, which recently released a new framework called DX Acquia. This framework enables faster site building, even for those who may not be technically strong, with pre-available theming and components. Acquia ensures we always have the latest releases available, which is a positive step forward in growth.

What needs improvement?

In terms of scalability, Acquia is not suitable for e-commerce; it's more suited for content publishing and marketing websites. Due to security concerns, Acquia and Drupal have not gained strength as fully transaction-based platforms.

For how long have I used the solution?

I have used Acquia for almost six years.

What do I think about the stability of the solution?

I have not had any issues with the stability of Acquia.

What do I think about the scalability of the solution?

Acquia is comfortable with content-type websites, but not very scalable for ecommerce. It works well for content-rich, marketing-focused sites with flexible content management. Initially, there was difficulty running setups locally, however, Acquia Cloud has simplified the process.

How are customer service and support?

Acquia's platform support is generally good. During past projects where we needed platform upgrades, their support team was helpful, even though sometimes our team had to be involved in fixing issues.

On a scale from one to ten, their support is about a seven.

How was the initial setup?

Initially, we faced challenges with setup due to Acquia's enabling of Docker and related toolkits. However, with Acquia Cloud, the setup has become much easier.

What about the implementation team?

We worked collaboratively with the Acquia platform team, particularly during platform upgrades and issue resolutions.

What's my experience with pricing, setup cost, and licensing?

Acquia licensing works on a yearly subscription basis. The subscription amount is typically covered by the client as part of the agreement. I'm not sure about the current pricing, but it was a yearly web subscription.

What other advice do I have?

Overall, I would rate Acquia seven out of ten. I would recommend this product to other people, especially for smaller applications with limited budgets. The support is good, and having the owner of Drupal also own Acquia is advantageous.