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General use / partial management
What do you like best about the product?
The general convience of the software twords remoteing into a PC and ticket function is very nice and user freindly.
The customers that use the software enjoy the look and feel to it also and end users are able to view ongoing tickets and make sure they are kept up to date.
Software is used everyday inside of IT
The customers that use the software enjoy the look and feel to it also and end users are able to view ongoing tickets and make sure they are kept up to date.
Software is used everyday inside of IT
What do you dislike about the product?
With the good there is bad trying to implement the software after it crashes or a windows update breaks the running config for the software it takes roughly a hour to uninstall and then reinstall. If you have a server for images to build PC's you can no longer include the software in the build as it has a CAPCHA inside the installer so you have to install it each time. so your intergration time may vary depending on the complexity of your builds.
We have had some good and some bad conversations with them twords our customer support but we did have issues trying when trying the MDM as it wasnt the best fit for the orginazaion and it is a exrta paid feature not included.
We have had some good and some bad conversations with them twords our customer support but we did have issues trying when trying the MDM as it wasnt the best fit for the orginazaion and it is a exrta paid feature not included.
What problems is the product solving and how is that benefiting you?
It solves the Remoting into Computers for easy ways to work on them and not have to set up a remote session each time. And the ticket managemnet software is really nice and easy to use.
A great tool at a great price
What do you like best about the product?
I've been using ManageEngine Endpoint Central for endpoint management, and it has proven to be a reliable, robust, and easy-to-use tool. It offers a comprehensive range of features that streamline the management and security of my network devices. One of the things I appreciate most is its unified approach to endpoint management; instead of switching between multiple tools, I can handle software deployment, patch management, asset tracking, and remote troubleshooting all from a single console.
Patch Management is particularly smooth, with detailed reporting and automated scheduling options that ensure devices stay up-to-date without needing manual intervention. Additionally, the remote control capabilities have been a huge asset for quickly resolving end-user issues, especially for users working remotely.
Another advantage is the customizability of policies and automation workflows, which allows for tailoring specific processes to fit unique organizational needs. Security features like vulnerability management and web filtering are very effective, ensuring endpoints are protected without impacting performance.
Though it does have a learning curve at the beginning, the extensive documentation and customer support provided by ManageEngine are fantastic, which made onboarding manageable. Overall, Endpoint Central offers excellent value, especially considering its features and flexibility, making it an indispensable tool for endpoint management.
Patch Management is particularly smooth, with detailed reporting and automated scheduling options that ensure devices stay up-to-date without needing manual intervention. Additionally, the remote control capabilities have been a huge asset for quickly resolving end-user issues, especially for users working remotely.
Another advantage is the customizability of policies and automation workflows, which allows for tailoring specific processes to fit unique organizational needs. Security features like vulnerability management and web filtering are very effective, ensuring endpoints are protected without impacting performance.
Though it does have a learning curve at the beginning, the extensive documentation and customer support provided by ManageEngine are fantastic, which made onboarding manageable. Overall, Endpoint Central offers excellent value, especially considering its features and flexibility, making it an indispensable tool for endpoint management.
What do you dislike about the product?
Learning curve at the beginning and vulnerabilities querying capabilites could be improved to be simpler and more user friendly.
What problems is the product solving and how is that benefiting you?
Patch management. We've been able to quickly and effectively patch both critical and zero day exploits with relative ease.
Powerful and easy tool to use and setup for an environment
What do you like best about the product?
I like the patch managment and remote managment aspects the best
What do you dislike about the product?
so far in my experience not musch to dislike when compared to sccm or azure managment. the help desk tool is a bit obtuse to learn
What problems is the product solving and how is that benefiting you?
Pathcing and patch managment
Manage Engine makes the difficult easier
What do you like best about the product?
Manage Engine is user-friendly and allows IT to handle many tasks that are otherwise arduos manual tasks and is helpful for protecting endpoints from threats.
What do you dislike about the product?
The remote control interface handling of multiple monitors is a disaster and makes me seasick. Changing screens should be a smooth process but they flash and require multiple clicks to switch. They could really take a lesson from TeamViewer on this feature.
What problems is the product solving and how is that benefiting you?
The app runs in the background and keeps systems up to date to avoid vulnerabilities. We are able to scan systems for missing patches and install them as needed. I use it for remote sessions but the handling of multiple monitors leaves much to be desired.
Our ststems are more secure and when I access them I don't have to install updates before I can start any other troubleshooting.
I love having access to all the technical specifications of individual systems including serial number so I can accurately order parts for remote systems.
Our ststems are more secure and when I access them I don't have to install updates before I can start any other troubleshooting.
I love having access to all the technical specifications of individual systems including serial number so I can accurately order parts for remote systems.
Managed Engine Central Review
What do you like best about the product?
the patch vulnerability manegment and pre writtenb templates, live wieing of the patch progress
What do you dislike about the product?
File transfer not available while remoted onto a PC
What problems is the product solving and how is that benefiting you?
vulnerabilities and patches can be centrally managed
Technical Support atention to one ticket reported by Abalon Tecnología y Sistemas. Perfect End
What do you like best about the product?
The easy of use and very complete functionality; very intuitive GUI; Customer Support; Ease of Integration.
What do you dislike about the product?
Nothing. It´s a great tool, very friendly a nd easy ti Integrate to Network Adminnistration.
What problems is the product solving and how is that benefiting you?
Service Pack Update Manager
Easy to manage, user friendly
What do you like best about the product?
Mobile Device Management with ther useful features.
What do you dislike about the product?
Less support, and not professional or not willing to help on technical issue. Less security features. should has more security option for restriction.
What problems is the product solving and how is that benefiting you?
Can manage mobile devieves, easy to enroll etc.
Great Features (patch deployment, remote management, etc.)
What do you like best about the product?
The ability to remotely manage computers, the self service portal (self deployment of applications), and the use of the patch management system (especially the test and deploy features).
What do you dislike about the product?
The only downsides that we have run into, is the support side of things. Historically, it has been difficult to obtain resolutions to our problems when dealing with support.
What problems is the product solving and how is that benefiting you?
It allows to access any node remotely, keep inventory of devices, deploy configurations quicly (different options than AD group policy), deploy patches etc.
Daily Took
What do you like best about the product?
I use this product all day clicking button being a super hero making sure stuff gets done
What do you dislike about the product?
I really don't like UI within other section of the application doesn't seem like those team commuication and the experiince of using a static platform lacking on that part.
What problems is the product solving and how is that benefiting you?
N/A
Lots of Features, Not Very User Friendly
What do you like best about the product?
I like that it's fairly one-stop shop for managing device information, remote control, and software deployments. We use this multiple times a day in our 700+ people organization.
What do you dislike about the product?
The agent often has issues with remote connection especially with our mac agents. Software and patches often don't hit end user devices because the agent isn't properly functioning or the computer is shut down, but you can't tell the difference. Wake on LAN never works and I can't find a way to look at historical results of configuration deployments.
What problems is the product solving and how is that benefiting you?
Being able to remotely manage devices allows us to support staff both in office and in work-from-home scenarios.
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