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ME lacks basic functions
What do you like best about the product?
I like that the system has no issue with me having multiple things open in multiple browser tabs. Some other methods I've worked on make you have to have multiple incognito browsers open to be able to view various endpoints at the same time. I also like the reporting options and the ability to drill down through them.
What do you dislike about the product?
The system does not show any way to slipstream an install, and adding drivers to a repository shows no completion or status. Setting up everything in ME is a PITA and takes forever. Everything has to be just so. If you use WDT, which is now free, and Windows available remote deployment and management services, you will take less time to set it up and update everything when you use flat images. Setting up specific system images is much easier as well. And because it's MS, it has a default set of drivers included, so less need to be installed after the deployment. With ME, I see that if the NIC is not a Realtek, it bombs out on the deployment unless the image you created has the drivers in it. This deployment I'm working on is already several weeks behind, and I'm afraid it may not even get done 1st quarter this year (2023), and it's less than 250 deployments. I've already been working on this project for 2 months, and I've only deployed a dozen systems and imaged another dozen. The server gets pretty bogged down when I attempt to run more than 3 systems at a time, we are running on 2016 servers on a multi-fiber loop, and the data is only traveling within 5 miles. I'm running into lots of licensing issues... We are replacing systems, so why do I need a license for each pc that is "on" the network? Once I image the new system and deploy it to the user, it will only be 1 license used/needed. So why do I get licensing issues when I am trying to image a new system? With Microsoft, there is no license required as the service is free.
What problems is the product solving and how is that benefiting you?
It is progressing through the imaging process and completing the project, albeit slowly and with limitations. I feel that I could be much more productive and confident that we are on track if we were using another solution. Alas, this is the system I was given to complete the work, and so I have to make do with it, as most of us consultants do.
Best and most userfriendly management tool for small businesses
What do you like best about the product?
It makes updating your clients a breeze, both Microsoft and 3rd party updates
What do you dislike about the product?
Nothing really. Very solid product. I dont have any bad things to say.
What problems is the product solving and how is that benefiting you?
Its solving the problem of updating and keeping track of our 250 clients
Unified Endpoint Software
What do you like best about the product?
What I like most about the tool is its ease of use and the unification of functions in a single tool.
What do you dislike about the product?
I see that it is possible to improve and bring new features that other tools have, for example in DLP.
What problems is the product solving and how is that benefiting you?
I was able to reduce the amount of endpoints I had in my environment.
Best for Software deployment and Patch Management - ManageEngine
What do you like best about the product?
The best thing about ManageEngine Desktop Central is that it benefits Asset Management, Patch Management and Software Deployment. Previously we were using Acronis for Patch Management, which was very dreadful; we are delighted to migrate the Patch Management to ManageEngine Desktop Central.
What do you dislike about the product?
It is hard for a beginner to make a report with this tool; they need more expertise to create a report. If it had more options for reporting, it would be perfect for an IT professional to work on.
What problems is the product solving and how is that benefiting you?
We were searching for a one-stop to automate our daily tasks; then, we had a few vendors on the list, and after a great discussion, we decided to take over the ManageEngine Desktop Central. We are now very much happy that it is automated with this software, but the added feature is that we are now using the Patch Management, also for Asset Management.
Best for Endpoint Management
What do you like best about the product?
I have tried other endpoint management systems and I have found this one to be my favorite. It's intuitive, easy to learn and configure, it's extensive in the features it provides, and they have amazing technical support. The automated patching of our computers has worked very well and the mobile device management has by far been better than Maas360, SOTI, and Samsung Manage.
What do you dislike about the product?
The only dislike would be the remote connection issues I have with Android devices. It can be challenging to get connected.
What problems is the product solving and how is that benefiting you?
Patching, MDM, inventory management. I am a one-man IT department and this is like having another employee helping.
Potential
What do you like best about the product?
It does everything you can do on your own PC but on remote PC and all automatically.
What do you dislike about the product?
Only downside is the complexity of trying to set up a closed environment. The support team in India and time to fix bugs.
What problems is the product solving and how is that benefiting you?
All remote patches, upgrades and everything working great.
Saves time, resources and a lot of money.
Saves time, resources and a lot of money.
Awesome Experience with ManageEngine desktop central
What do you like best about the product?
* Automatic deployment, patch testing and auto approval features helps in speeding up the entire process of receiving patches and testing.
* Simple to install.
* Awesome Remote Support facility
* Dashboard shows the health of the environment.
* Simple to install.
* Awesome Remote Support facility
* Dashboard shows the health of the environment.
What do you dislike about the product?
* It would be nice to have compatibility with more drivers like lenovo, hp etc..
* Need to add more details on the failure of patches, software deployment.
* Need to add more details on the failure of patches, software deployment.
What problems is the product solving and how is that benefiting you?
Software Deployments.
Patch Deployments.
Inventories assets and management.
Remote access and remote support.
Patch Deployments.
Inventories assets and management.
Remote access and remote support.
ManageEngine Desktop Central (or Endpoint Central) is a horrible product with horrible support
What do you like best about the product?
There isn't much to like. It does the bare minimum of what is required of an endpoint management solution
What do you dislike about the product?
Everything. Interface, application doesn't produce accurate information and support is horrifically poor
What problems is the product solving and how is that benefiting you?
We needed a quick solution to deploy patches to our endpoints and infrastructure
Unstable/Unreliable/Cumbersome
What do you like best about the product?
Central Management - but it needs to be refined.
What do you dislike about the product?
Features intermittently stop working i.e - Created a group to push BitLocker encryption - suddenly no longer works.
Remote Control is slow to connect and often does not connect. Remote Control often loses connection and then shows the remote computer as being offline when it is not. I don't like how multiple monitors are hidden in a banner that constantly opens/closes when activity is detected. Sending keyboard shortcuts is cumbersome. Switching users often causes the connection to be lost or won't update the screen requiring a new connection to be established.
Uploading files to managed devices is REALLY slow.
We often run into devices (
N-Able N-Central RMM is by far the best Remote Software I've used.
Remote Control is slow to connect and often does not connect. Remote Control often loses connection and then shows the remote computer as being offline when it is not. I don't like how multiple monitors are hidden in a banner that constantly opens/closes when activity is detected. Sending keyboard shortcuts is cumbersome. Switching users often causes the connection to be lost or won't update the screen requiring a new connection to be established.
Uploading files to managed devices is REALLY slow.
We often run into devices (
N-Able N-Central RMM is by far the best Remote Software I've used.
What problems is the product solving and how is that benefiting you?
When it works, it does what we need it to, however, most of my time is spent fighting with the software instead of helping.
Very well structured solutions for managing endpoints
What do you like best about the product?
it's very easy to roll out updates and install software
What do you dislike about the product?
For now, it is the lack of excluding specific devices in the USB block feature
What problems is the product solving and how is that benefiting you?
centrally manage our entire domain of endpoints remotely, with patches/updates and security
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