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Reviews from AWS customer

6 AWS reviews

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5-star reviews ( Show all reviews )

    Diganth Sanghvi

Improved document chatbot has delivered accurate answers and builds stronger client trust

  • March 27, 2026
  • Review from a verified AWS customer

What is our primary use case?

My main use case for Cohere is that it's a good embedding model. I have used it with Titan, but Cohere came out better.

A specific example of how I've used Cohere for embeddings is when I was working with one of our clients where we were establishing a chatbot that can help us go through 31 PDFs. For embedding, we used Cohere and Titan, and Cohere was a superior product.

I have integrated Cohere in that chatbot project using SageMaker, and it was an easy API call that I used.

What is most valuable?

In my opinion, the best features Cohere offers are the embedding flexibility and the normal way the LLM reacted to the embeddings of Cohere. I used OpenSearch to integrate and store all the embeddings, and I used Titan as well to store the embeddings in OpenSearch, but the result was much better.

The flexibility I mentioned is evident because when we were using Titan, it was hallucinating a lot and not giving proper answers because I felt the embedding was poor. When we used it with Cohere, the embeddings were better and the chatbot with the LLM that used the embeddings from Cohere answered in a better way.

Cohere has positively impacted my organization as the project was a success. Clients were really happy with the results, and we received more business from them.

What needs improvement?

Cohere can be improved by having more integrations beyond its current offerings with Amazon. Integrations with Databricks, Azure, and Google Cloud would be beneficial.

For how long have I used the solution?

I have been using Cohere for the last two years.

What do I think about the stability of the solution?

Cohere is stable.

What do I think about the scalability of the solution?

Cohere's scalability is pretty good, as we used it for 31 PDFs and there was no bottleneck.

Cohere handles large-scale data and workloads really well. I did not see any bottleneck at all because the project was relatively small.

How are customer service and support?

We did not require any customer support.

Which solution did I use previously and why did I switch?

I did not previously use a different solution; this was the first time we were developing it and Cohere was from the start a competitive alternative to Titan, so we were always going to choose between Cohere or Titan.

How was the initial setup?

It was extremely easy for my team to learn and start using Cohere; it was just one API call.

What about the implementation team?

Cohere integrates really well with the tools I use, and I did not experience any challenges with OpenSearch or SageMaker.

What was our ROI?

Regarding the return on investment and any relevant metrics such as money or time saved or reduced resource needs, that is confidential.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing was that it was all managed by AWS, and we had AWS credits, so I did not have to dive into that.

Which other solutions did I evaluate?

Before choosing Cohere, I evaluated AWS Titan.

The key factors that led me to choose Cohere over other AI development platforms are that I was experimenting, and Cohere was better than Titan.

What other advice do I have?

Cohere has helped my organization innovate and stay ahead in our industry as Cohere was better than Titan, and it helped us to secure the client's confidence and we moved from proof of concept to production.

The advice I would give to others looking into using Cohere is to go for it. Cohere is the best embedding model, and I would not recommend wasting time with AWS Titan.

I rate Cohere a 10 out of 10 because Cohere was way better compared to Titan.


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