The company is using it for cybersecurity, malware, and anti-malware.
Trellix Endpoint Security
TrellixExternal reviews
83 reviews
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Excellent threat detection and smooth maintenance with powerful AI utility integration
What is our primary use case?
How has it helped my organization?
We have customers who were facing challenges with traditional security solutions such as Trend Micro or Symantec that were not working. They would receive reports indicating no malware in their network. However, when we implemented Trellix Endpoint Security in their network, multiple types of malware was detected.
What is most valuable?
The solution is easy to manage, easy to implement, easy to install, and the support is excellent.
The detection capability of Trellix Endpoint Security is higher than traditional antivirus solutions.
The AI functionality has proven quite useful with the new version. Trellix Endpoint Security has introduced the new MVISION solution, MVISION Endpoint, which works completely on AI and machine learning.
What needs improvement?
The agent is very heavy, so we have to ensure that we have a lightweight agent for Windows systems.
For how long have I used the solution?
We have been using the solution for almost 20 years now.
What do I think about the scalability of the solution?
The cloud management console ensures there are no limits on scalability. It's quite scalable with no restrictions.
How are customer service and support?
Support has been excellent overall.
How was the initial setup?
The solution has been easy to manage, easy to implement, and very easy to install.
What other advice do I have?
I'd rate the solution ten out of ten.
Struggle with patch management simplifies but complexity in automation persists
What is our primary use case?
We have Trellix Endpoint Security available and are trying to do an upgrade. I am trying to figure out whether I can get rid of my SUSI manager, WSUS, or 'WaySUS' as we call it, the Windows patching environment.
What is most valuable?
I have been a customer of Trellix Endpoint Security for years, but I am not necessarily satisfied. The product does not seem to be cloud-native and there are issues with automating it. It might have something to do with our skill set, but automation is not intuitive.
What needs improvement?
Automation and overall complexity need improvement. The product does not seem to be cloud-native.
For how long have I used the solution?
It has been in place for years.
What was my experience with deployment of the solution?
Deployment and configuration become complex quickly, especially in a micro-segmented environment.
What do I think about the scalability of the solution?
I have not faced any problems with scalability so far, but we are starting an upgrade or overhaul.
What other advice do I have?
I would rate Trellix Endpoint Security a six and a half to seven. I am not sure whether it is a comprehensive review of the product, but these are my observations. I would rate the overall solution a 6.5 out of 10.
Customization capabilities allow clients to autonomously deploy policies
What is our primary use case?
The primary use case for Trellix Endpoint Security is its customization capabilities, allowing me and my organization to create and deploy our policies autonomously. I prefer this because it offers flexibility. I use it for product types like Endpoint Security, Data Loss Prevention (DLP), and for integrating with Network Detection and Response (NDR) and Extended Detection and Response (XDR) solutions.
What is most valuable?
The most valuable feature of Trellix Endpoint Security is its extensive customization capability, which allows me to create and deploy policies autonomously, suiting my individual needs. Including options like Application Control (formerly Solidcore), integrated monitoring, change control, DLP, and advanced threat protection, the solution offers comprehensive security. The integrated AI features enhance reporting, investigation, and forensic analysis, providing useful threat detection capabilities.
What needs improvement?
There are a few areas where Trellix Endpoint Security can improve. Firstly, the high CPU utilization when agents are installed can negatively impact client systems. Another issue is with end-users outside the network, where the agent handler sometimes fails to deploy the product properly. Improvements are needed in forensic analytics to detect specific vulnerabilities. It would also help if detection specifics were identified more quickly and the problem-solving process accelerated, especially to meet larger clients' expectations.
For how long have I used the solution?
I have over nine years of experience using Trellix Endpoint Security.
What was my experience with deployment of the solution?
Sometimes, I encounter deployment issues with low bandwidth. When deploying multiple products, like Web Control, Firewall, and Adaptive Threat Protection, one or more can fail to install, requiring manual intervention. It's not always clear why some systems face these issues, as typically, 80% of systems complete deployment successfully, while 20% may not.
What do I think about the stability of the solution?
I would rate the stability of Trellix Endpoint Security as near perfect, close to ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Trellix Endpoint Security at 7.5, close to eight out of ten.
How are customer service and support?
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are knowledgeable, though newer engineers might take longer to resolve issues.
Which solution did I use previously and why did I switch?
I have also worked with products from other vendors such as Sophos and Trend Micro. I prefer Trellix for its customization capabilities, which are significant when compared to these other products.
How was the initial setup?
The deployment is possible with Trellix Endpoint Security, but there are issues if the bandwidth is low, causing partial product installations. In such cases, manual installations are necessary to complete the process. Another downside is the absence of clear explanations for why certain installations fail.
What was our ROI?
Trellix Endpoint Security offers a good return on investment as highlighted by its continued use despite some client complaints. Clients appreciate the solution’s customization capabilities and ongoing product improvements.
Which other solutions did I evaluate?
I have worked with security solutions such as Sophos and Trend Micro, comparing them with Trellix Endpoint Security.
What other advice do I have?
Overall, I strongly recommend Trellix Endpoint Security due to its customization features. Even so, certain areas like AI integration should see improvements. In terms of the overall rating, I would give Trellix an eight out of ten.
Boosts threat prevention with a cost-effective defense system
What is our primary use case?
I use Trellix Endpoint Security as the first line of defense for our users against any attack from outside.
What is most valuable?
Trellix Endpoint Security serves as our first line of defense against external threats. The product includes a threat intelligence tool that enhances threat prevention. Trellix Endpoint Security is a proven, robust, and cost-effective solution that protects the organization from different types of ransomware and attacks.
What needs improvement?
Trellix Endpoint Security needs some improvement in the dashboards. Artificial intelligence also requires improvement to further enhance the product.
For how long have I used the solution?
I have been using Trellix Endpoint Security since 2004.
What do I think about the stability of the solution?
Trellix Endpoint Security is a stable product. I would rate its stability as nine out of ten.
What do I think about the scalability of the solution?
Trellix Endpoint Security is scalable. I would rate its scalability as eight or nine out of ten.
How are customer service and support?
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Which solution did I use previously and why did I switch?
Before Trellix Endpoint Security, we did not work with other tools.
How was the initial setup?
The initial setup of Trellix Endpoint Security is very easy and smooth, taking only one day with help from Trend Micro Support.
What about the implementation team?
The implementation involved one person from our side and one person from the vendor's side. I participated in the process.
What was our ROI?
We have observed tremendous return on investment after implementing Trellix Endpoint Security as it is a more cost-effective solution compared to other products.
What's my experience with pricing, setup cost, and licensing?
Trellix Endpoint Security is cost-effective and provides excellent value for money, with no need for extra expenses for premium support.
Which other solutions did I evaluate?
We are aware of other brands like Symantec, but Trellix Endpoint Security became the chosen solution because it was less expensive.
What other advice do I have?
Trellix Endpoint Security is a robust, old, tested, and cost-effective product. I would rate the overall solution as eight out of ten.
Strong malware protection ensures secure infrastructure
What is our primary use case?
I use Trellix Endpoint Security on all of my Red Hat and Windows 11 endpoints.
What is most valuable?
Trellix Endpoint Security seems to do a good job in terms of protecting my infrastructure from malware.
What needs improvement?
I cannot really point to any areas that need improvement at this moment. Continued available training is important for people coming in to use it.
For how long have I used the solution?
I have had experience with Trellix products for about three years.
What do I think about the stability of the solution?
The solution is fairly stable, and I do not have any additional points on that.
What do I think about the scalability of the solution?
It seems to be very scalable.
How are customer service and support?
I rate customer service between an eight and nine. I have not had to use support too much, however, when I did, they were fairly responsive and able to resolve the issue.
Which solution did I use previously and why did I switch?
I was using an older version of the same solution, which might have been McAfee.
How was the initial setup?
The initial setup is fairly straightforward with the guide provided.
What about the implementation team?
I had two other people involved in the deployment process. They were a system engineer and a network engineer.
What was our ROI?
There is a good return because I have not been compromised yet. That is the main thing.
Which other solutions did I evaluate?
I am familiar with other endpoint protection platforms (EPPs), however, I do not know any main differences off the top of my head.
What other advice do I have?
I recommend Trellix Endpoint Security to others as it seems like one of the industry standards and is fairly stable. I would rate the solution a nine out of ten.
Furthermore, continued training would be beneficial for those who are new to using it.
Offers advanced threat prevention with room for resource consumption improvements
What is our primary use case?
Our primary use case for Trellix Endpoint Security is to protect our customers' endpoints and servers from known malware and ransomware. We are also partners reselling Trellix solutions.
How has it helped my organization?
Trellix Endpoint Security has impacted our organization by being a reasonable choice for on-premise solutions, especially for customers in the banking sector requiring compliance.
What is most valuable?
The most valuable features of Trellix Endpoint Security include its protection capabilities such as DNS and endpoint security, DNS threat prevention, as well as advanced threat prevention. If customers require a hybrid approach, it is available only in Trellix and not in other latest antivirus solutions.
What needs improvement?
What needs improvement in Trellix Endpoint Security is the reduction of resource consumption by the scanning feature. There should be daily signature updates for protection.
Additionally, scalability should be improved as it presents challenges such as needing downtime.
For how long have I used the solution?
I have been using the solution for the last two to three years.
What do I think about the stability of the solution?
I would rate the stability of the solution as a seven out of ten, indicating moderate satisfaction.
What do I think about the scalability of the solution?
I would rate the scalability of the solution as a six out of ten, indicating some challenges due to downtime requirements.
How are customer service and support?
Technical support is rated seven out of ten. The response time is a notable issue.
How was the initial setup?
The initial setup of Trellix Endpoint Security is somewhat complex compared to other newer antivirus solutions such as ProStriq and TrendMicro, and I would rate it a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The license costs are very reasonable, around 1,000 to 1,200 rupees per year.
What other advice do I have?
For new users considering Trellix Endpoint Security, it is advisable as it offers traditional antivirus with both on-prem and SaaS-based solutions, compliant with regulatory standards.
Central management that enhances endpoint protection with helpful support
What is our primary use case?
We use Trellix Endpoint Security for endpoint protection, including virus protection for desktops, laptops, and servers. The solution includes special dedicated modules, such as those for Microsoft SharePoint security.
How has it helped my organization?
Trellix Endpoint Security helps us support and secure a large number of endpoints efficiently. We have a lot of installations, supporting up to twenty thousand endpoints. With the central management system EPO, it has significantly improved our ability to manage security across these devices.
What is most valuable?
The EPO, the ePolicy Orchestrator, is the best endpoint protection central management system.
Trellix Endpoint Security has a lot of special small modules that I like very much, such as access protection, adaptive threat prevention, exclusion capabilities, and logging capabilities. Together with disk encryption or file encryption, it provides a comprehensive solution.
What needs improvement?
The detection and response capabilities need to be improved. The product is not sharp enough in catching viruses, and we often have to use additional components alongside the pure endpoint security. Symantec, for example, might be better in this area.
For how long have I used the solution?
We have been working with Trellix Endpoint Security for about 20 years.
What do I think about the stability of the solution?
The stability of the solution is very high, I'd rate it around eight or nine out of ten.
What do I think about the scalability of the solution?
Scalability is high; I'd rate it 20 out of ten if possible.
How are customer service and support?
Technical support is correct and absolutely helpful. We had some issues during the migration from McAfee to Trellix, particularly with account migrations, but generally, support has been good.
Which solution did I use previously and why did I switch?
I have used Fortinet Endpoint Management, Symantec, Kaspersky, Check Point, and others. Among these, I find that the EPO system of Trellix is the best.
How was the initial setup?
I like the initial setup very much because Trellix Endpoint Security has a lot of special small modules and configurations. It's flexible and allows for detailed customizations.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is correct and justified for the value it provides.
What other advice do I have?
I'd rate the solution eight out of ten.
Out of data and hard to manage
What do you like best about the product?
This tool was hard to manage, and we are glad that we no longer have to support it in our environment.
What do you dislike about the product?
Hard to manage. No parsers ever available for new products we would wish to send logs for. Every feature request or parser request turned into a Pay to uprgade instance. The interface is from the 80s, and hard to find everything.
What problems is the product solving and how is that benefiting you?
None at all
Protects server files deployed in the web tier but have poor support
What is our primary use case?
I'm working on a project for the Hong Kong library system under the Hong Kong government. They provide workstations in the library for citizens to access the Internet. The ENS needs to be installed on all the PCs in the library. Another part involves the CSWA for the server farm. They are upgrading the entire library system, including the rental system, book search, eBooks, multimedia, and other services. The CSWA modules are primarily for the backend servers, including Linux and Windows.
How has it helped my organization?
Detection and response functionality meet our requirements, but the support is poor.
What is most valuable?
HIPS protects server files from being modified or deleted by unauthorized users. It's primarily deployed in the web tier.
What needs improvement?
It is a bit technical. The user interface has some significant limitations, mainly when using HIPS on the server side, to protect files from being changed or deleted by hackers, users, or administrators. The UI only allows for the inclusion of files using wildcards.
For example, it can protect an entire directory or a subdirectory, but it doesn't let you select specific files within a directory.
For how long have I used the solution?
I have been using Trellix Endpoint Security (ENS) as an implementor for two years.
What do I think about the stability of the solution?
We haven't had any system crashes or problems in most cases. SolidCore is not compatible with some kernels, which is causing problems. Endpoint, HIPS, and anti-theft are working fine so far.
I rate the solution’s stability as seven out of ten.
What do I think about the scalability of the solution?
We use one ePO server to manage around four thousand endpoints, including servers. This single server effectively handles this load.
It is suitable for medium and large enterprises.
I rate the solution’s scalability as seven out of ten.
How are customer service and support?
Support is poor. A module called Solidcore needs to match with the OS kernel in one area. The support for this module has been slow because it doesn't match the latest OS. As a result, we haven't been able to upgrade our OS because McAfee does not support the latest version. We've also encountered issues where the product can't be upgraded or installed successfully. We're managing over 300 servers and 3,000 workstations. Upgrading has been a nightmare with this setup.
It provides a slow response. Sometimes, getting feedback takes a few days, and that is also not to the point.
How was the initial setup?
The initial setup is easy and straightforward. Determining specific modules and functions often involves a lot of trial and error. Deployment takes only a couple of days.
What other advice do I have?
Overall, I rate the solution a seven out of ten.
Has valuable AI capabilities and good technical support services
What is our primary use case?
We use the platform for managing and securing endpoints in our organization.
How has it helped my organization?
The solution's technical support services have a quick response time. It has been beneficial for our organization.
What is most valuable?
The platform's most valuable features are AI capabilities and its quick updates.
What needs improvement?
They could provide better integration capabilities for the product with other services.
For how long have I used the solution?
We have been using Trellix Endpoint Security (ENS) for two to three years. We are using the latest version and regularly update it.
What do I think about the stability of the solution?
I rate the product's stability a seven out of ten.
What do I think about the scalability of the solution?
Our corporation has approximately 13,000 Trellix Endpoint Security (ENS) users. It is a scalable product.
What was our ROI?
The solution helps manage users easier and reduces the workload for the IT team.
What's my experience with pricing, setup cost, and licensing?
The product pricing is high.
Which other solutions did I evaluate?
We are evaluating Trellix Endpoint Security (ENS) features compared to others.
What other advice do I have?
I advise others to consider the specific requirements of users, such as personal devices that may not be supported before making a purchase decision.
I rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
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