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Great idea, mediocre execution, terrible customer support
What do you like best about the product?
The world needs something like Veracode. Cyberthreats are too complex and are changing too fast for average software developers to keep up with all the necessary expertise and techniques. Separating cybersecurity testing into a standalone, purpose-built service simply makes sense. I appreciate that Veracode is, at least in theory, attempting to be that platform.
What do you dislike about the product?
Unfortunately, Veracode hasn't actually found the formula for success yet. The interface is clunky and disjointed, the documentation is confusing, and customer support takes literally weeks or months to respond to requests. It's a classic case of an excellent idea with lackluster execution.
What problems is the product solving and how is that benefiting you?
So far, despite quite a bit of money and effort on my part as an independent developer, Veracode has not helped me make any meaningful improvements in the security of my software products. I can't say I've realized any benefits.
Recommendations to others considering the product:
Press their sales people hard for details about whether the platform actually covers your security needs. Despite claiming broad coverage, there are some large holes.
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