Sugar Market (Additional)
SugarCRMReviews from AWS customer
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SugarCRM
What do you like best about the product?
SugarCRM Solution site provides flexibility and user friendly design. It provides highly customizable platform that allows businesses to tailor workflows, dashboards and automation to fit their unique processes rather than forcing them to adapt to rigid templates. It also integrated with third party applications, makes easier to centralize customer data and streamline operations.
What do you dislike about the product?
Sometimes, SugarCRM Solution site feel overly complex and require significant technical knowledge or developer support to set it up. It is difficult to adapt to new users. The advanced features and integrations come at higher cost, which is difficult for small businesses to afford.
What problems is the product solving and how is that benefiting you?
SugarCRM provides user friendly designs and allows customizable dashboards and workflows. It allows third party integrations as well.
One of the best CRM for mid market business.
What do you like best about the product?
SugarCRM has excellent reporting capabilities which can be configured as per business needs.
What do you dislike about the product?
It has limited features unlike other enterprise CRM tools like Salesforce. Response time can be optimised
What problems is the product solving and how is that benefiting you?
SugarCRM is used to track the entire sales process. The sales cycle includes identifying, prospecting, qualifying, etc. This is applicable to both current and new customers.
SugarCRM Solution Suite
What do you like best about the product?
SugarCRM provides high customizability and flexibility, allowing businesses to tailor the platform to their specific areas, marketing and service processes. The intuitive user interface and strong automation features help streamline workflows and increase productivity.
What do you dislike about the product?
The learning curve is steep, it is difficult for non technical users to learn it. Performance also lags when it comes to large databases. Some integrations require third party tools or custom development which increases costs and maintenance involved.
What problems is the product solving and how is that benefiting you?
It provides analytics tools offer valuable insights into customer behaviour and business performance. It provides intuitive user interface and It provides integrations as well as it provides strong API support.
A truly disjointed and unintuitive system the likes of which I have never seen
What do you like best about the product?
Um. The fact that it technically sends emails and lets you build workflows.
What do you dislike about the product?
Sugar Market was inferior in almost every conceivable way to any other system I've used like Hubspot and SalesForce, or even Jotform. Building workflows, emails, and reports took SO many clicks, it was unbelievable. The biggest frustration was that lead data would only sync every 20 minutes, making it hard for our org to follow up on the leads at the speed they wanted to and causing ample strife between the marketing and salesops teams.
The support experience was also very strange - we worked with a trainer we loved who helped navigate us through the incredibly unintuitive system, but after a point she was taken away from us and we were given less responsive support people (seemingly because the company didn't want to spend as much support time with us even though it was necessary to even use the tool).
Sugar Market ended up being a yearlong time sink that wasted our team's time.
The support experience was also very strange - we worked with a trainer we loved who helped navigate us through the incredibly unintuitive system, but after a point she was taken away from us and we were given less responsive support people (seemingly because the company didn't want to spend as much support time with us even though it was necessary to even use the tool).
Sugar Market ended up being a yearlong time sink that wasted our team's time.
What problems is the product solving and how is that benefiting you?
Theoretically we started using the tool to automate marketing efforts around lead collection and followup and email workflows, but it failed to deliver meaningfully in those departments for how much effort it took.
SUGAR CRM
What do you like best about the product?
It helps companies a lot to centralize information and optimize interaction with their customers.
What do you dislike about the product?
Slow loading times have been reported. This slowness can make the difference between closing a sale or losing it to the competition.
What problems is the product solving and how is that benefiting you?
Automate marketing, sales, and customer service processes
Great Marketing all in one tool
What do you like best about the product?
It is a great Marketing all in one tool, you can create landing pages, forms, emails, journeys, and you also have excellent analytics. Its easy to use, very straight forward and a lot of documentation to help you arround when needed.
You can use it Stand alone or connected with a CRM.
You can use it Stand alone or connected with a CRM.
What do you dislike about the product?
It takes a bit to setup but the you always have support through all the process.
What problems is the product solving and how is that benefiting you?
It helps me keep my leds/ contacts in order, and to send emails through Nurtures very easy.
Excellent help when needed
What do you like best about the product?
Easy to follow anytime I need anything that helps
What do you dislike about the product?
I realy have no regrets by using Sugar Market, they have always operated well within my concerns
What problems is the product solving and how is that benefiting you?
With so many different systems in the market I felt good with theres
It gets the job done, but lacks the look, feel, and features of other marketing platforms.
What do you like best about the product?
It is simple, easy to use in general, and has a great support team.
What do you dislike about the product?
It's boring. It doesn't offer aestethic email templates, the list creation is clunky (ie having to create reports to get lists), and sometimes it makes things way too complicated than what it has to be. It doesn't look fun and energizing. It is supposed to be a creative platform for marketers, and it doesn't feel anything like that.
What problems is the product solving and how is that benefiting you?
Sugar market is helping us send effective marketing emails and communcations. It also holds a form on our site, for which when people fill out, they get an automated response.
First class system that’s adaptable
What do you like best about the product?
It's been a game changer during our journey to be able to adapt modules to our business models and service offering.
What do you dislike about the product?
The vastness of the system at times. We are still learning.
What problems is the product solving and how is that benefiting you?
Dashboard clarity
Sugar Sell & sugar market users 4 years
What do you like best about the product?
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account .
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
What do you dislike about the product?
Quote module doesn't work successfully for us - reorganises listing of products randomly to quote document.
What problems is the product solving and how is that benefiting you?
Gives external reps view online of account info
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