Sovos Trust Suite
SovosReviews from AWS customer
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Sovos Integrations are Simple to Use
What do you like best about the product?
The most helpful thing is the simplicity and the ease of access. Sovos is easy to use because of the simple navigation and UI. The upsides to using Sovos are convenience and having a neat way to integrate important documents into your accounting system.
What do you dislike about the product?
I primarily use Sovos for Resale Certificates. The only problems I encounter when adding an account to Sovos are if I make a mistake when entering the state, I have to change the expiration date to get it to wipe that entry. If I want to add multiple new accounts at the same time, I have to open a new tab to accomplish it; the website does not allow me to back out and start from scratch quickly.
What problems is the product solving and how is that benefiting you?
Sovos allows our accounting software to automatically update the tax totals on our sales orders. This benefits me tremendously; having to do this manually would be unthinkably time-consuming.
Good on preparing the tax report and addressing the issues but it is going very tricky on outage
What do you like best about the product?
ticketing system and tax certification portal
What do you dislike about the product?
Response time and process which makes you feel not submitting a ticket
What problems is the product solving and how is that benefiting you?
Wrong Tax calculation, and it is reporting structure
Best financial reporting
What do you like best about the product?
I started working on Sovos this past February. It was my first time trying this software, and I was impressed with how many ways there are to load the information.
The best part is that you can work your financials in an excel workbook and import them in Sovos within seconds. You can also import PDFs. You can copy the previous statement or create a new one. It's just so easy and flexible.
The best part is that you can work your financials in an excel workbook and import them in Sovos within seconds. You can also import PDFs. You can copy the previous statement or create a new one. It's just so easy and flexible.
What do you dislike about the product?
So far, I can't say anything wrong about the software. The customer service has also been great. Every time I had an issue, I would get help within 1 hour from them. This makes it a great platform and a great company.
What problems is the product solving and how is that benefiting you?
Sovos is the software we use for the statutory statements. I can map it directly from the TB and prepare the statements in a day. I think this is the dream for every accountat.
Sales Tax transformation with Sovos
What do you like best about the product?
Works seamlessly with SAP ECC 6 and SAP Commerce Cloud, tracks all transactions from all systems and makes tax filing a dream. Changed a 2-3 week process to a 1 day filing process. Great result for our team and organization
What do you dislike about the product?
No major challenges, The configuration took a bit of getting g used to but works well. The accuracy depends on how detailed you integrate address data, so working to continually improve this to have as close to 100% accuracy in US sales tax rates as possible.
What problems is the product solving and how is that benefiting you?
Automation and tax compliance, now we can confidently support our Customers and file tax returns at the click of a button. This gives us a great foundation as we grow and look to improve customer experience.
Recommendations to others considering the product:
Sovos have been a great partner and provide a top tier, cost effective solution. I would recommend.
SOVOS has been more convenient and accomplished in what I need than I thought.
What do you like best about the product?
Ease of keeping track of exemption certificates and exempted customer numbers.
What do you dislike about the product?
Not able to change the reason for exemption for a customer number easily.
What problems is the product solving and how is that benefiting you?
It is solving the problem of storage exemption certificates. I don't have to keep my own copies of them on my own drives anymore.
Mostly good some trouble with over payments or estimates
What do you like best about the product?
Online access allows flexibility of timing for my convenience. The various reports to support the tax returns are helpful (File Analysis Report and Tax Filing Report). The online message exchange also resulted in very quick responses to questions and requests for clarifications.
What do you dislike about the product?
Experience is mostly excellent and helpful in routine and in troubleshooting. One downside is resolving overestimated payments and adding new states resulting in overpayments or underpayments. The negative aspects of wrong payments is then confirming the application of overpayments to future month filings or incurring penalties for miscalculated liabilities that result in penalties that Sovos do not help to pay though it seems we pay for the services to avoid penalties. The other bad experience that was eventually resolved was a technical issue where the data file we submitted at month-end was resulting in duplicate data causing a much higher liability than the actual data supported. That took several months to resolve and may not have been Sovos's fault but I remember the Technology group expressing some frustration in getting the issue resolved (I am not part of the IT team). Adding Illinois as a new State to pay taxes to even though another Headwater entity pays tax there has been complicated. We pay quarterly and the first payment we made missed one of the accrued months, then when the missing accrued month was paid in the very next quarter the payment was duplicated so now we have a prepayment for the next quarter to be tracked and properly applied.
What problems is the product solving and how is that benefiting you?
Sovos does provide a way to add new territories to file taxes in if we choose to add new territories in new states. Sovos does provide a good communication channel to address questions before returns are filed. There are several reports generated monthly that provide opportunities to review data and raise possible questions before the filing is due. There is a redundancy of personnel at Sovos n case the account manager will be out of the office during any month while the filing process is occurring.
Recommendations to others considering the product:
Be sure your IT team has good communication channel with Sovos IT team to address technical issues for file communications and proper access levels across various support personnel in your company that may need limited access.
SOVOS Review
What do you like best about the product?
Once the platform is in place it is relatively low maintenance.
What do you dislike about the product?
The commitment process for tax calculations can be laborious and taxing when there are information gaps
What problems is the product solving and how is that benefiting you?
It is benefiting us by having a platform that runs all of the background determinations.
Basic Integration for Sales Tax Needs- Customer Service Needs Work
What do you like best about the product?
fast populated results- results from website are useful in submitting sales tax to each state needed. Lots of manipulation to get correct info- but better than manual process to complete each state.
What do you dislike about the product?
customer service needs work- took 2 months to close ticket with rep; poor communication and email was "overlooked". Would have liked to resolve my issue before 2 month mark of no communication; told them to simply close ticket if they were not going to help me.
What problems is the product solving and how is that benefiting you?
Sovos is used as a sales tax calculator- which has decreased my overall time spent on populating numbers needed to submit sales tax for each state. Would like more up-to-date webinars to explain website and features.
Convenient
What do you like best about the product?
Easy to use, rapid response, good reporting
What do you dislike about the product?
solving inquiries, reporting tax variances
What problems is the product solving and how is that benefiting you?
Tax districts, regulations, rates
SOVOS is the number 1 company in the sales/use tax arena
What do you like best about the product?
Timeliness of updates and the support provided by SOVOS
What do you dislike about the product?
I like all aspects of SOVOS along with the support
What problems is the product solving and how is that benefiting you?
SOVOS always assist with the sale/s & use taxes
Recommendations to others considering the product:
The best in the market
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