Sovos Trust Suite
SovosReviews from AWS customer
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What do you like best about the product?
The accuracy and knowledge they provide.
What do you dislike about the product?
Of course, the cost seems a bit high for
What problems is the product solving and how is that benefiting you?
We are maintaining the numerous sales tax rates in the U.S.
Not a very nice experience working with them
What do you like best about the product?
Respond fast, and its system is reliable and workable
What do you dislike about the product?
After you sign with them and become their customer, next year they increase their price sharply to a very high price range. And it is very tedious and troublesome to negotiate with them. And their tax person needs to be more trained and more experienced.
What problems is the product solving and how is that benefiting you?
They help us set up the new billing system which can calculate and file the sales tax.
The Overall Service of SOVOS is not good
What do you like best about the product?
1. The GTD calculation is accurate and respond is fast
2. Some features are useful
2. Some features are useful
What do you dislike about the product?
1. There are a lot of System Defect
2. Filing process has a lot of human error
3. Integration project does not meet the SOW
2. Filing process has a lot of human error
3. Integration project does not meet the SOW
What problems is the product solving and how is that benefiting you?
Not know
Overall positive experience
What do you like best about the product?
Support has been extremely helpful. Resources on tax laws and technical questions have been well addressed.
What do you dislike about the product?
Had a lot of system issues at the beginning and it took extremely long to get everything resolved and working smoothly.
What problems is the product solving and how is that benefiting you?
Sales tax compliance
Must have compliance software
What do you like best about the product?
I like the straightforward approach to setting up our customer's state tax exemptions for Resale and Manufacturing.
What do you dislike about the product?
I dislike when there is a customer with multiple state exemptions, you have to add them one at a time.
What problems is the product solving and how is that benefiting you?
It allows us to manage our customer's exemption information and even allows us to be proactive with the reports in determining what exemptions will expire in the near future so we can reach out to our customers for updated forms ahead of time.
SOVOS-Complicated Tasks Made Easy
What do you like best about the product?
SOVOS allows me to be 100% confident in our reporting for Sales and Use Tax. The website is easy to navigate and the files are easy to download. SOVOS is customer-focused.
What do you dislike about the product?
There is nothing at this time that I could say does not work for me and our company when speaking about SOVOS. We have used the product for many years, and it has always been reliable.
What problems is the product solving and how is that benefiting you?
We are registered in every state and even internationally. SOVOS allows me to be confident that the tax rates that we are charging our Fortune 500 companies are accurate and always updated.
Recommendations to others considering the product:
I would recommend using SOVOS.
Great, time-saving service!
What do you like best about the product?
Assistance with monthly filing, data troubleshooting, and notice responses!
What do you dislike about the product?
Would be great if notice team were a bit quicker to resolve or respond to comments, as they tend to be time sensitive.
What problems is the product solving and how is that benefiting you?
They are helping us with all our state sales tax filings across our three companies! It would be extremely labor-intensive to handle these in-house, as we have a filing requirement in almost all 50 states across the three companies, so that would be up to 150 returns each month! Sovos has helped streamline that process and keep the internal work to a minimum.
SOVOS for sales tax filing and resale certificates
What do you like best about the product?
Our account manager is very helpful and gets issues resolved quickly
What do you dislike about the product?
Case system to get service and solutions
What problems is the product solving and how is that benefiting you?
Filing state sales tax returns
Recommendations to others considering the product:
The case system for asking questions and getting issues resolved is clunky
There is a slight learning curve but once you know what you need to do its pretty simple.
What do you like best about the product?
The color scheme is easy to look at and it is pretty easy to navigate.
What do you dislike about the product?
I do wish the pages were a little more user-friendly.
I find that there are a lot of "things" on the page that you may not be using and can be confusing.
I do also wish there was a more explanation of what is what
I find that there are a lot of "things" on the page that you may not be using and can be confusing.
I do also wish there was a more explanation of what is what
What problems is the product solving and how is that benefiting you?
We use Sovos for handling our tax issues. It is helpful in keeping all the tax information in once simple place .
Recommendations to others considering the product:
Take advantage of all the trainings provided.
Used it to get insights for global invoicing system
What do you like best about the product?
Details of taxes provided helped understand tax regimes
What do you dislike about the product?
None as such. Had all the information required
What problems is the product solving and how is that benefiting you?
Understandingvtax regime in various regions helped in gaining insight of how the invoice format should be when dealing globally
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