Merge Unified
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Multiplatform plug&play integration with great and super responsive support team
What do you like best about the product?
- Easy to integrate new platforms
- Top-notch customer support`
- Top-notch customer support`
What do you dislike about the product?
- Merge can't provide access to sandboxes for all different third parties so some integrations are built with less trust since they cannot be fully tested
- There's not much information on logs regarding existing integrations
- There's not much information on logs regarding existing integrations
What problems is the product solving and how is that benefiting you?
Quick integration to multiple platforms
Merge has replaced our Integrations Engineering team
What do you like best about the product?
Merge is amazing. Incredibly intuitive and easy-to-use platform. We had a small full-stack engineering team that had never built an integrations strategy before, and they were able implement Merge in days.
While originally we were planning to hire a team of integrations engineers to build and maintain all of our integrations, we've completely eliminated that from our headcount plans. This has increased focus and productivity on engineering, and freed us up to recruit for other skillsets on our engineering team, which has enhanced our product's overall differentiation and competitiveness on the market.
With Merge, we're able to easily support dozens of integrations which has driven tons of sales -- we haven't lost a deal due to lack of integrations since implementing Merge. This has been great for us, since our product requires that we integrate with several product categories where there are many solutions in the market -- HRIS, ATS, Ticketing, Accounting, and CRM. Every time Merge has added a new product category (e.g. Ticketing), the solution has been really robust and high quality. I don't know how they do it but I'm really grateful!
While originally we were planning to hire a team of integrations engineers to build and maintain all of our integrations, we've completely eliminated that from our headcount plans. This has increased focus and productivity on engineering, and freed us up to recruit for other skillsets on our engineering team, which has enhanced our product's overall differentiation and competitiveness on the market.
With Merge, we're able to easily support dozens of integrations which has driven tons of sales -- we haven't lost a deal due to lack of integrations since implementing Merge. This has been great for us, since our product requires that we integrate with several product categories where there are many solutions in the market -- HRIS, ATS, Ticketing, Accounting, and CRM. Every time Merge has added a new product category (e.g. Ticketing), the solution has been really robust and high quality. I don't know how they do it but I'm really grateful!
What do you dislike about the product?
Nothing, Merge is awesome and has been a force multiplier for both sales and our engineering productivity. Their support and product teams are a delight to interact with, and are both consultative and hyper-responsive. I wish every vendor was like this!
What problems is the product solving and how is that benefiting you?
Integrations for HRIS, ATS, Ticketing, CRM, and Accounting. They run our entire integrations strategy.
Continuously Delightful
What do you like best about the product?
Merge's breadth of coverage and pass-through capabilities drastically simplifies our integration process. Their execution speed is inspiring, most Series A plus companies' product improvement noticeably slows down, but Merge seems to only be getting better. If you want an integration vendor that gives **** regardless of deal size and solves problems, you can't go wrong with them (edited)
What do you dislike about the product?
Nothing, but slightly worried there going monopolize the engineers willing to respond to questions at 10 pm
What problems is the product solving and how is that benefiting you?
Integrations across multiple product categories
Exceptionally Useful and Great Customer Support
What do you like best about the product?
Merge takes the headaches and complications out of using many many API's. You have all the benefits of integrating data from various platforms. But without and of the headaches of dealing with different data shapes. You never have to ask yourself what shape the data will be in. And you don't have to learn each individual platform to integrate. Huge time savings! Plus, their customer support is exceptionally competent. If you have a question or need help they are there for a moments notice.
What do you dislike about the product?
So far, there have been no downsides to using Merge. I would say that a downside of integrating with any API platform is in general dealing with that amount of data you have questions about the data itself. But even that, Merge helps simplify. You get to see what data has sync'd with Merge before it arrives at your platform.
What problems is the product solving and how is that benefiting you?
Merge helps us with integrating with many API platforms. By using Merge with have one place to integrate with many platforms. It helps us be more productive in a short amount of time.
Merge is f*cking awesome
What do you like best about the product?
We didn't have to build out a ton of HRIS and ATS integrations. Super easy to set up and get going. Easy for our CS and customers to use.
What do you dislike about the product?
Their ADP WFN integration was spotty at the beginning. I have a hunch it's not their fault.. but that was difficult.
What problems is the product solving and how is that benefiting you?
There are a million HRIS companies, and we need to integrate with their software for our product to work. Merge made it way easier for us and our customers to manage these integrations!
Merge amplifies our HRIS and ATS integration capabilities
What do you like best about the product?
Merge handles the heavy lifting of connecting to, parsing, and normalizing data from dozens of HRIS and ATS systems. This allows our small engineering team to focus on our product and how we use that data, rather than getting caught up in the mechanics and logistics. While these systems are moving targets, Merge's support team has been consistently helpful and responsive to any questions and issues (Shoutouts to Michelle!)
What do you dislike about the product?
Merge's common data model attempts to unify the shape of the data coming in from different systems. While this is great on paper, in practice it's not perfect; some HRIS systems will simply not support various fields, end users will have customized their configuration, etc. Depending on how you are planning to use the data, you may need to further process it. But let's be clear: this is still much easier coming through Merge than connecting to each system directly, and Merge is doing an impossible job very well.
What problems is the product solving and how is that benefiting you?
Merge helps us connect to many different HRIS and ATS systems through a single unified integration method. This saves our team endless effort setting up and maintaining individual connections.
Time-saving unified API product with fantastic customer service
What do you like best about the product?
Merge has allowed our company to integrate our system with our customers' ATS/HRIS systems with less development effort than building our own native APIs. We appreciate the work that has been spent building the common model and that we can quickly activate new integrations without starting from scratch. The support from Merge is fantastic - the team is super responsive and always happy to jump on a live call to offer support where needed.
What do you dislike about the product?
The main downside is that we do have some more complex use cases that aren't fully possible using Merge. To be fair, much of this is limited by the end system that we are attempting to integrate with and Merge does try as much as possible to support where they can. But in practicality, it has meant that our integrations can only accomplish so much before we would have to consider building our own custom API. We have also spent considerable time writing custom passthrough requests for fields that don't quite fit with the common model. We have also had some struggles with documentation not fully capturing implicit behaviors and have come across situations where we made assumptions of how the API would work that ended up being wrong because of lack of documentation.
What problems is the product solving and how is that benefiting you?
Merge eases the process of integrating with HRIS/ATS systems by providing reusable capabilities so that we only need to integrate once and then we have “connectors” to multiple HRIS/ATS systems of interest to our company. It allows us to get a wide variety of integrations up and running more quickly than would have been possible if we were building our own APIs directly with these systems.
Merge helps you to focus on your business and growth
What do you like best about the product?
Merge significantly simplifies integration with ATS by introducing a general model common to all ATS systems with support for all operations. It helps you to fully focus on your business value and less on the integration itself. Your business can rapidly grow in support of different ATS systems integration for basic scenarios.
What do you dislike about the product?
Webhook support to get data changes from ATS systems ASAP is limited to a few ATS systems. On the other hand, Merge works closely with us to provide support and introduce new features based on our requirements 👍
What problems is the product solving and how is that benefiting you?
HireLogic solves modern hiring challenges on a platform that supports guided video interviews, machine learning-assisted candidate rankings, and AI-infused analytics. Merge helps us to introduce new ATS integrations to our product in days based on requirements from our clients. Clients will be able to seamlessly send position and candidate information to HireLogic, conduct and analyze interviews, and optionally send aggregated information back to ATS.
Merge does the hard integrations work so you can focus on your business
What do you like best about the product?
Merge has done the difficult work of modeling integration records across a wide variety of platforms and then presents everything in a clean, easy-to-follow API. This means you can focus less on handling specific integrations and build on top of a solid foundation. API performance is everything you'd expect and above all, their support team is ready to answer very technical questions and find you the answer if they don't know it themselves.
What do you dislike about the product?
Merge's read support is top-notch but their write support to 3rd-parties is still catching up (however they recently introduced changing ATS job stages, which is huge!).
What problems is the product solving and how is that benefiting you?
We don't want to be in the integration business, but we do need that data for our customers to have a better experience platform. Merge has saved us thousands of engineering hours by funneling a significant amount of 3rd parties into a single set of APIs for us to consume.
Best-in-class Unified API
What do you like best about the product?
Impressive breadth of integrations, proactive support and customer success team.
What do you dislike about the product?
Company is the best solution on the market for HRIS connectors based on our extensive research, but is still a Series A company - there's plenty to build out, make more reliable, etc - just as you would expect.
What problems is the product solving and how is that benefiting you?
HRIS integrations - accelerated product development.
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