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Arkose Labs Review
What do you like best about the product?
It was a seamless integration thanks to the Arkose team. They were amazing and communicative! I also enjoyed the dashboard capabilities for customers, allowed us to see what was going on
What do you dislike about the product?
Nothing to say here, just creating the min characters on this input field
What problems is the product solving and how is that benefiting you?
Making sure we do not have any bots or sweatshops submitting fraduelent claims on our web form
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Arkose understands balancing friction and bot mitigation
What do you like best about the product?
Bot mitigation is an arms race - botters are constantly changing their behavior and advancing their abilities to subvert detection and solve challenges. Likewise, Arkose employs many different types of challenges, and they are constantly developing and experimenting with new challenge types. The primary types of challenges used today are very different from what Arkose used four years ago, but they remain effective in bot mitigation without introducing additional friction for our regular users.
A key difficulty of bot mitigation is uncertainty. There are many cases (especially in account creation, for example) where we do not want to mitigate an action aggressively, but we also do not completely trust the executor of that action. This is where Arkose is most useful. When we have needed to employ the Arkose enforcement challenge, it has been effective at drastically reducing bot activity, but we only see marginal impact (less than one percent dropoff) of users that were later determined to be legitimate based on their activity on our platform.
Another of Arkose's strengths is their partnership. The types of attacks that every one of their customers sees can be very different, and we have seen that Arkose has tailored their enforcement mechanisms specifically for our needs. Arkose engineers and data scientists have responded directly to our requests. If you operate a service with a large user-base or a service with a high incentive to be targeted by botters, this is a key reason to choose Arkose over other options.
A key difficulty of bot mitigation is uncertainty. There are many cases (especially in account creation, for example) where we do not want to mitigate an action aggressively, but we also do not completely trust the executor of that action. This is where Arkose is most useful. When we have needed to employ the Arkose enforcement challenge, it has been effective at drastically reducing bot activity, but we only see marginal impact (less than one percent dropoff) of users that were later determined to be legitimate based on their activity on our platform.
Another of Arkose's strengths is their partnership. The types of attacks that every one of their customers sees can be very different, and we have seen that Arkose has tailored their enforcement mechanisms specifically for our needs. Arkose engineers and data scientists have responded directly to our requests. If you operate a service with a large user-base or a service with a high incentive to be targeted by botters, this is a key reason to choose Arkose over other options.
What do you dislike about the product?
There were initially issues with excessively difficult challenges and bot attacks, but we were able to solve this problem by using some of Arkose's additional features to share our own data about known legitimate users and suspected bots. Arkose's tools are most effective when you treat them as a partner, not as a separate entity that will solve all bot attacks on your behalf. If your user-base is particularly sensitive to captcha challenges, some attackers may make it past Arkose, but this does not discount Arkose's ability to reduce bot activity significantly.
What problems is the product solving and how is that benefiting you?
We use Arkose's challenge to prevent bot account creation, account takeover, and various potential abuse vectors within our platform.
We use Arkose in conjunction with our own abuse detection methods. The differences we have seen after implementing Arkose's enforcement challenge on each feature are night and day - it is a critical component, particularly in the prevention of bot account creation, where we have very little historical data to know the risk of allowing an account to be created.
We use Arkose in conjunction with our own abuse detection methods. The differences we have seen after implementing Arkose's enforcement challenge on each feature are night and day - it is a critical component, particularly in the prevention of bot account creation, where we have very little historical data to know the risk of allowing an account to be created.
Recommendations to others considering the product:
Arkose's tools are most effective when you treat them as a partner, not as a separate entity that will solve all bot attacks on your behalf. If your user-base is particularly sensitive to captcha challenges, some attackers may make it past Arkose, but this does not discount Arkose's ability to reduce bot activity significantly.
Excellent in combating ATO / Bot Accounts
What do you like best about the product?
Their communication and availability to address issues or answers questions is so top-notch it feels like they're one of our own internal teams. Useful dashboarding and deep-dive capabilities, great insights into attackers as well as real users and most importantly no complaints from real users who face challenges.
What do you dislike about the product?
Very little, there have been times when I wished they would have been more proactive in identifying and alerting to new attacks but that has continued to improve.
What problems is the product solving and how is that benefiting you?
ATO, Credential Stuffing, Bot Account Creation. All of these have significantly decreased since onboarding Arkose.
Recommendations to others considering the product:
Dedicate analysts on your own side to monitor and help Arkose refine the product for your own use cases. The product is good but I do not think it is fire and forget, you'll get much better value out of it if have some resources dedicated to proactively monitoring, submitting tickets with Arkose and engaging them via chat/email/etc.
Team at Arkose knows their stuff
What do you like best about the product?
I have been impressed by their level of support for our organization. The Arkose team has been responsive, professional and always willing to assist. Additionally, their analysts are available to dig into the collected data and make recommendations.
What do you dislike about the product?
Nothing. My team has been happy with the product and level of service we have received.
What problems is the product solving and how is that benefiting you?
Deploying Arkose Labs on our account recovery flow has dramatically reduced the number of manual tickets we have had to address from a customer success standpoint. From the data, we can see the bots and credential stuffing attacks that Arkose has thwarted and it feels good to know that we've forced bad actors to waste time and effort attempting to bypass the Arkose security. This is a big win for the team.
A Great Product with Fantastic Support
What do you like best about the product?
We were looking to both improve the player experience when dealing with CAPTCHAs and also to prevent as much fraud as possible on our various online services. Arkose Labs Enforce was super easy to integrate into our websites and existing flows. We immediately witnessed a decrease in fraudulent behavior while improving the user experience. When new bad actors start abusing our services, Arkose Labs support quickly investigates and creates new strategies to deal with the abuse. Arkose Labs is also constantly improving their product, adding new challenges, monitoring our traffic, and suggesting additional integration strategies so that we both can benefit.
What do you dislike about the product?
Initially, we had some latency issues with our mainland China users. However, Arkose Labs now provides their service from a China datacenter to address these latency issues. We are always looking for ways to improve the performance of our websites, and Arkose Labs was quick to respond to our requests.
What problems is the product solving and how is that benefiting you?
We use Arkose Labs to limit credential stuffing attacks, mass account registrations, and fraudulent account recoveries. We have realized a significant decrease in all these areas, which we realize in the games as fewer accounts that spam messages or cheat.
Project manager
What do you like best about the product?
Arkose labs is a cutting-edge technology paired with excellent client-specific solutions that meet the needs and beyond.
What do you dislike about the product?
We are working to strengthen our communication with Arkose to improve our technology together.
What problems is the product solving and how is that benefiting you?
We are working to improve fraud farm identification faster and better by creating better data exchange models.
Very helpful in preventing bots, credential stuffing and account hijacks
What do you like best about the product?
Good Product. Responsive and prompt support.
What do you dislike about the product?
Nothing specific i really dislike.......
What problems is the product solving and how is that benefiting you?
Preventing bots, credential stuffing and account hijacks
Arkose Labs helps deliver better intelligence on attackers
What do you like best about the product?
Arkose Labs provided an easy mechanism to integrate with their solution and were very helpful with our rollout. They were able to make quick changes to their infrastructure when we requested it to speed up our implementation and provide us real-time logging to help deliver better device and attacker intelligence. We have been able to use Arkose Labs to prevent credential testing as well as spam account creations.
What do you dislike about the product?
There is still a bit of latency when it comes to doing synchronous events, which needs to be improved. It is also a pricy solution, and it is hard to quickly establish the ROI for this unless the right humans are involved in the process, which might make it hard for companies that are smaller to procure this solution.
What problems is the product solving and how is that benefiting you?
* Device Intelligence for Accounts Takeovers
* Captcha Protection against automated credential testing
* Captcha Protection against automated account creation
* ATO prevention
* Captcha Protection against automated credential testing
* Captcha Protection against automated account creation
* ATO prevention
Security IT leader
What do you like best about the product?
Arkos is a very robost captcha that is virtually impossible for a bot to beat. That on top of data retuned makes this product ideal to protect your web assets.
What do you dislike about the product?
Took is a while to get through security governance. Arkos was able to work with our GIS to complete our standards
What problems is the product solving and how is that benefiting you?
Helped protect our web site from harvesting.
Powerful tool and partner to extend your risk controls
What do you like best about the product?
The combination of their account management, product and SOC teams with the solution capabilities is a highly effective solution to mix into your risk controls. Their focus on customer engagement and satisfaction is high-bar setting among vendors we use. Truly a customer-focused team in both accessibility and genuine action to make sure their solution is highly utilized and effective.
For the vendor options in their space, I consider Arkose the top choice for the reasons above and their commitment to evolving their product and customer service to the always fast-moving risk control space.
For the vendor options in their space, I consider Arkose the top choice for the reasons above and their commitment to evolving their product and customer service to the always fast-moving risk control space.
What do you dislike about the product?
Depending on the rules configured, some require more frequent data provider updates to remain 100% effective. Also, the dashboard is capable, but it could provide more self-service analysis features. Both items they already plan to address in their near-term roadmap.
What problems is the product solving and how is that benefiting you?
Primarily outer-fence, Geo-IP-based session screening of user origins. We have been able to effectively block and significantly deter user traffic from questionable origins based on our particular set of custom rules combined with the Arkose global rule set. Looking forward to deepening our integration with Arkose to fully utilize all the capabilities of their platform.
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