I run Deepgram on my local system to transcribe videos.
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Used to transcribe videos, but does not properly identify the number of speakers
What is our primary use case?
What is most valuable?
The speed of the solution for transcribing videos is good.
What needs improvement?
I need to transcribe my videos to text chat, but there are some issues when I run Deepgram. The solution does not properly identify the number of speakers. For example, Deepgram only identifies two speakers out of three or four speakers in some videos.
The solution also makes some spelling and English grammar mistakes. Deepgram does not properly identify some specific words in a sentence.
For how long have I used the solution?
I have been using Deepgram for one to two months.
What do I think about the stability of the solution?
We haven't faced any breakdowns or bugs with the solution.
What do I think about the scalability of the solution?
My team consists of two members who use Deepgram.
How are customer service and support?
The solution’s technical support is average. I talked to the technical support team regarding an issue where the solution couldn't identify the exact number of speakers. The support team asked me to use certain parameters, but the results were inaccurate. I used all the parameters suggested by the support team, but the speakers were still not identified clearly. However, other services could properly identify the speakers of the videos.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is cheap.
What other advice do I have?
I chose to use Deepgram after researching it on Google and finding some good feedback that the solution had good APIs. It's easy for a new user to learn to use the solution.
I would not recommend Deepgram to other users because it does not properly identify video communication. If you compare it with the other APIs, you can easily find that they do not properly identify some words, exclamatory signs, full stops, etc. These are small mistakes the tool is not properly identifying. Also, the solution does not properly identify the speakers. Users should check other APIs before choosing Deepgram.
Overall, I rate the solution a six out of ten.
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