SolarWinds Service Desk
SolarWindsExternal reviews
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Best in market for help desk solution
What do you like best about the product?
Map multiple device alert/alarm and get summary graphical report on email.
What do you dislike about the product?
Not yet found anything to share.If found will share.
What problems is the product solving and how is that benefiting you?
Mapped all server and devices to monitor alert and trigger automatic service ticket to concern person
Recommendations to others considering the product:
It is best product to easily manage all your alert from multiple devices and can monitor through one screen solutions.
Easy to use, cost-effective, cloud-based service desk platform
What do you like best about the product?
Ease of use, cost for enterprise, cloud-based
What do you dislike about the product?
Doesn't have a large market share yet, though since purchasing Samanage, that has improved.
What problems is the product solving and how is that benefiting you?
ITIL-compatible service desk. Google authenticated, equipment inventory.
SolarWinds Help Desk Essentials
What do you like best about the product?
SolarWinds Help Desk Essentials good combination of help desk and remote support software helps us manage and resolve IT tickets faster. We can monitor our entire network quickly, and in case of any issue, we can rectify them quickly and fast. So our business will not be safer and work soomtly. we can resolve user and customer issues fast basis and provide a proper response to them.
What do you dislike about the product?
Sometimes we can not get accurate information from Solarwind because network devices do not sync to Solarwind, so its affecting our Network, web server traffic, and application.
What problems is the product solving and how is that benefiting you?
We can easily integrate with our network devices and data centers so we can monitor entire devices with one solution so our customer will not hamper and get any outage.
Recommendations to others considering the product:
Its centralize, and automate help desk management tasks also provides flexibility to automate ticket assignment, routing, escalation, and SLA alerting. We can offer any solution quickly basis.
Cloud service desk
What do you like best about the product?
Customization layer and options to integrate external API services, email access to share relevant information and applications in the cloud.
What do you dislike about the product?
I have no control and stability problems, I like my system.
What problems is the product solving and how is that benefiting you?
Direct communication and assistance with users by tickets on the website and communication by system.
Automatic information and user management.
Automatic information and user management.
Recommendations to others considering the product:
User manager and give direct support to user by automatic system.
One of the best service desk platform
What do you like best about the product?
SolarWinds Service Desk is a cloud-based working platform. It doesn't work on physical servers or computers. With that cloud solution no maintenance issues or costs. We are using it for a service desk solution. Our clients are opening requests and our team replies to them on SolarWinds Service Desk.
What do you dislike about the product?
Admin console and reporting system not working stable all time. Those panels need maintenance.
What problems is the product solving and how is that benefiting you?
We are using this platform as a ticket system solution. Clients opening requests and our team reply and support them through the SolarWinds Service Desk platform.
Recommendations to others considering the product:
If you need IT Service Management (ITSM) Tools, that's one of the best solutions.
SolarWinds Service Desk is a great tool for prioritizing task.
What do you like best about the product?
What is most helpful about SolarWinds Service Desk is the ability to set a status that the user can see in real-time. The upsides of using SolarWinds Service Desk are that it is cloud-based and has mobile applications for iOS and Android.
What do you dislike about the product?
What is the least helpful about SolarWinds Service Desk is that it can be complicated for users to navigate. The downsides of using SolarWinds Service Desk are that the platform has so many options that it can be difficult to set up for your organization if you don't have a full understanding of all the settings and options.
What problems is the product solving and how is that benefiting you?
The business problems SolarWinds Service Desk is helping me solve is troubleshooting support prioritization. SolarWinds Service Desk has helped me focus on prioritizing major issues over minute issues and all of the incidents in between.
SolarWinds Service Desk Review
What do you like best about the product?
The smooth feel of the help desk module. The efficiency of the asset management module.
What do you dislike about the product?
There were no dislikes. The features worked exactly as they should.
What problems is the product solving and how is that benefiting you?
Asset management was always a problem, but with SolarWinds Service Desk, asset management was simplified and unified in one spot.
Recommendations to others considering the product:
Great Product and easy to set up and use/manage.
Solarwinds is great
What do you like best about the product?
Im able to integrate with service now ticketing system
What do you dislike about the product?
Creating resorts could be a little more intuitive
What problems is the product solving and how is that benefiting you?
Receive alerts when telemedicine carts go offline which helps avoid a failed virtual visit
Works well but could use a little tweaking to make a "10"
What do you like best about the product?
When I receive a Ticket by Email, I can respond to the email and my email will update the ticket and therefore I don't have to login to Solarwinds to respond to the ticket.
What do you dislike about the product?
I think that a Global Search could be added to not have to add so many ticket areas to search. Search "Error code 100" and it would return All Tickets with that Error Code. I don't want to have to select the Detail Area to Search. Act more like google search for All the Tickets.
What problems is the product solving and how is that benefiting you?
Reporting of Items Closed has Really Helped.
SolarWinds - Lots Of Features Sets of service desk in a minimal Cost
What do you like best about the product?
Solarwinds help desk essential is the solid solution of business and has the flexibility to customize and the responsive service and constant improvements. The support team is highly responsive to every need. The array of services provided is excellent and ever-growing.
What do you dislike about the product?
Currently, there is no drawback we observed
What problems is the product solving and how is that benefiting you?
We don't have the help desk application in our environment. The evaluation of the solar wind help desk essentials change the everything
Recommendations to others considering the product:
There are excellent products along with great features, great support and also all comes in a bit of money
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