SolarWinds Service Desk
SolarWindsExternal reviews
741 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great software!
What do you like best about the product?
I like the user interphase, the website is easy to navigate and all of the information we can add for the multiple sections is helpful.
What do you dislike about the product?
I haven’t found anything that I dislike about samanage!
What problems is the product solving and how is that benefiting you?
we Are able to keep inventory of all organizational assets including vendors and contracts.
Good Out-Of-Box product for any small and quick to learn team
What do you like best about the product?
Easy to use, very intuitive. As described in the demonstrations, poverty worked according to expectations. Samanage helped simplify our incident management, expanded our range of features and ultimately helped us to increase the capacity of our support customer support and information management. Service requests have also helped users to provide information for their requests, making it easier for us to make requests easier and to need certain information.
What do you dislike about the product?
It could use a few tweaks, but I think it's just growing pain. Samanage 's team was straightforward with what they're implementing and changes are constantly being released.With a system as robust as this one, there should be a way to allow for more where needed. Sometimes their instructions are a little lacking. Too often, I get an overview instead of a step- by- step instruction that would sometimes be a little more helpful.
What problems is the product solving and how is that benefiting you?
Needed a help desk software to hit quite a few marks and Samange managed. Easy, simple, cloud based, very functional.
Recommendations to others considering the product:
Realize that with this product and the desired outcome are different things, patience is required.
Samanage does everything I need!
What do you like best about the product?
Easy ticket tracking, creation and resolution. I love the solutions option so we can put fixes for common issues and make available for regular users. I also like that it can be used for inventory and contract management.
What do you dislike about the product?
No auto refresh on ticket screen so you have to manually refresh to see new tickets
What problems is the product solving and how is that benefiting you?
Ticket tracking. Contract and inventory management as well as mobile device inventory
Recommendations to others considering the product:
Highly recommended for bot price and business functionality
Good solution with
What do you like best about the product?
Forms, workflows and AI. Appealing and easy to use interface.
What do you dislike about the product?
Price is a little high but the company worked with us on a discount.
What problems is the product solving and how is that benefiting you?
Better workflows and better customer service.
Recommendations to others considering the product:
We were looking at a replacement for an older helpdesk solution that was not staying up with the times. We went with Samanage after reviewing other solutions. The implementation went very smooth with dedicated project managers that were on point. The implementation was also well accepted by staff. It has many great features like forms and AI that make the solution so much more robust than what we had.
Help Desk
What do you like best about the product?
This is a great solution for help desk. We use this help desk solution.
What do you dislike about the product?
Cannot think of any dislikes. Have been using it for over 1 year.
What problems is the product solving and how is that benefiting you?
We use if for our IT, building and engineering help desk.
New Samanage Implementation.
What do you like best about the product?
So far i love the fact that we can seamlessly communicate with our clinical staff on progress and completion of IT Tickets coming in. As well as being able to centralize everything to make it very easy for us as a department to work more efficiently.
What do you dislike about the product?
I honestly do not dislike anything about the product. It has served us very well and solved all of our issues that our old ticketing form could not. Samanage has proven to us at least that we can work better, faster, and get more done in a day. No more pushing stuff off based of simple lack of communication.
What problems is the product solving and how is that benefiting you?
Our one and only problem we needed solved was communicating faster and more efficiently which this software has solved
Top of the Line Cloud Based Service Desk Solution
What do you like best about the product?
I truly like how Samanage allows us to track our Assets using the Samanage Agent installer. Our team communication on Changes and Issues has improved tremendously. We also like the way Samanage offers end users the ability to track the progress of their tickets.
What do you dislike about the product?
There are two things that I would like to see improved. Although still a good tool, the Reporting feature customization options don't fully meet my needs. Also, the AI feature is very slow about collecting and analyzing data.
What problems is the product solving and how is that benefiting you?
Overall Communication within our department and throughout our company on IT issues and requests, Service Desk process efficiency, and asset management.
Recommendations to others considering the product:
Assign a dedicated resource for configuration, set up, and implementation Manual set up is required on the customer side, in order to customize your solution to meet your company's Service Desk Solution needs.
Great product. Easy to configure and use with solid functionality.
What do you like best about the product?
Workflow and UI would be the areas I would like to see them focus on enhancing.
What do you dislike about the product?
Would like to expand on the PO and Workflow. Fairly simple case logic and I would like to see it be a bit more robust.
What problems is the product solving and how is that benefiting you?
Service issues and user perception. Compliance and asset management. We are looking forward to higher engagement and satisfaction scores because of our Samanage implementation.
Recommendations to others considering the product:
Great tool and easy to use. Nice friendly UI and people like the system.
Awesome UI Simply Beautiful
What do you like best about the product?
The UI and the inventory tracking are great features.
What do you dislike about the product?
The bugginess of having to change assigned administrators role from core user back to an administrator as sometimes it just changes users roles without warning
What problems is the product solving and how is that benefiting you?
Organization, Customer feedback, and The Reporting is stellar
Great customre service, always evolving product!
What do you like best about the product?
The ease of use and the ability to customize everything very quickly.
What do you dislike about the product?
Not much honestly, I wish you could change the field names such as status versus "state"
What problems is the product solving and how is that benefiting you?
The ticketing system.
We realized that it helps track everything better and manages the customer experience much better than they had initially worked with and helps with managing expectations
We realized that it helps track everything better and manages the customer experience much better than they had initially worked with and helps with managing expectations
Recommendations to others considering the product:
Just pick the users brain! Always ask questions because all of the people that work there are very knowledgeable. The people that work at the company have an abundant amount of information and white papers.
showing 351 - 360