SolarWinds Service Desk
SolarWindsExternal reviews
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Robust platform.
What do you like best about the product?
Platform allows me to access it anywhere I am, which is a huge help.
What do you dislike about the product?
Unable to add links to the Service Catalog items, makes it very hard to link to items inside of my company.
What problems is the product solving and how is that benefiting you?
Tracking Help Desk tickets. We are able to track trouble tickets from end users and now can identify problem areas for training.
Recommendations to others considering the product:
Really comes down to your use case.
Still best service desk app ever!!!
What do you like best about the product?
Web based, managed devices, need i say more? Never any issues using the software and its dependable
What do you dislike about the product?
Nothing, it is everything needed to manage devices and handle any service desk requests. Id find it hard to believe there could be any dislikes about this product.
What problems is the product solving and how is that benefiting you?
All in one device management and service desk makes work a breeze, samanage allows me to find devices ans save time doing my job
Recommendations to others considering the product:
You wont be disappointed, its all in one service desk management that saves time and money but handling device management and helpdesk management in one
Samanage: IT Management Made Easy
What do you like best about the product?
The GUI!!! The way the tickets and menus are set up, make navigating the dashboard (and other screens) a breeze. You can easily assign a user, a state, and a requester to a ticket, as well as communicate any needed information through the ticket system as well. Also their support is amazing! They always have people available to answer your questions, quickly, professionally, and with a bit of flair!
I also love that they provide a mobile app, that allows me to work with tickets and end-users on the go.
I also love that they provide a mobile app, that allows me to work with tickets and end-users on the go.
What do you dislike about the product?
They are a little on the expensive side of things when compared to other helpdesk implementations, and their reporting options leave a bit to be desired. Also because it is cloud-based, there are rare moments when outages affect our ability to access tickets or assist our customers in an effective manner.
I dislike that I have to close out of the mobile app, in order to refresh the ticket screen. The app does not fetch any tickets from the last time it was opened.
I dislike that I have to close out of the mobile app, in order to refresh the ticket screen. The app does not fetch any tickets from the last time it was opened.
What problems is the product solving and how is that benefiting you?
The problems we are resolving revolve around end-user support, and asset management. Currently we use their ticketing system to assist field employees with their technical issues, as well as keep track of what devices they are using.
Some benefits we noticed so far, are the constant updates Samanage does to make their product better, and their constant dedication to assisting their customers in times of uncertainty.
Some benefits we noticed so far, are the constant updates Samanage does to make their product better, and their constant dedication to assisting their customers in times of uncertainty.
Recommendations to others considering the product:
Samanage offers a very practical UI and modern tools, that allows for quick and efficient helpdesk management. Shop around. If you are a firm believer in you get what you pay for, this may be the option for you.
Samanage: A great and easy to use Support Platform.
What do you like best about the product?
I love the look and feel of Samanage and how easy it is to use. You can find tickets, users, and equipment easily and are able to build the platform to your needs. Samanage staff and support are also very helpful.
What do you dislike about the product?
I really wish they had a patching platform to send out updates to the connected equipment.
What problems is the product solving and how is that benefiting you?
Samanage provides all 4 of our support teams with a means of communicating with the customers and each other easily and quickly. We're benefiting from a quicker means of communication and ability to support each other and our customers faster than before.
Easy to use, customizable, scalable and feature rich.
What do you like best about the product?
Easy navigation, customizable for our business
What do you dislike about the product?
We currently do not have any dislikes about Samanage.
What problems is the product solving and how is that benefiting you?
Tracking problems, improving time to resolve, improving employee IT satisfaction.
Samanage review
What do you like best about the product?
It is very easy to use and set up. Customer service is quick to answers questions and very knowledgeable
What do you dislike about the product?
Does not allow a lot of flexibility. Should give customer the possibility to create custom fields according to their needs
What problems is the product solving and how is that benefiting you?
Asset management: Engineering lab and network equipment
Customizable product with excellent support!
What do you like best about the product?
The many features and integrations offered by the product.
What do you dislike about the product?
The layout could be more animated/colorful.
What problems is the product solving and how is that benefiting you?
Task management for the Helpdesk team. The customizability of the product to address multiple workflows and automations required.
Great Inventory not so great ticketing system
What do you like best about the product?
The inventory system is great and the deployment is seamless.
What do you dislike about the product?
The ticketing systems functionality isn't the greatest. I often find myself haveing to click out of the ticket to do some things that should be able to do within the incident.
What problems is the product solving and how is that benefiting you?
Better tracking of my inventory, and a ticketing system.
Great support platform, could use more features though
What do you like best about the product?
Samanage is very intuitive and easy to use. Workflow and organization is quick and easy to set up and start using.
What do you dislike about the product?
When searching for content, there is no filtering for the searchable content. Finding resolved or closed Incidents or problems is time consuming.
What problems is the product solving and how is that benefiting you?
Organization of client requests and reporting of department performance have been big benefits of deploying Samanage
One of the better ticketing systems I've used.
What do you like best about the product?
It's a very simple to use ticket software and the filter system is very useful.
What do you dislike about the product?
I'm partially colorblind and I think a bit of color customization would be nice.
What problems is the product solving and how is that benefiting you?
We take IT tickets and set general tasks through Samanage.
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