Vasion Output
Vasion (formerly PrinterLogic)Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
387 reviews
from
External reviews are not included in the AWS star rating for the product.
A stress-free, liberating experience; User-Printer Management, Solved!
What do you like best about the product?
Easy to follow instructions, both for IT Staff and End Users. Any user can click the tray icon and quickly drill down to find the printer they're needing to add - no need to search Windows settings, browse clunky directories that take forever to load. Integration and deployment were easy and painless and it's used every day by our users. Support has been great with us, and our internal support documentation is easy for users to follow.
What do you dislike about the product?
I honestly can't think of anything I'd want to see further development of.
What problems is the product solving and how is that benefiting you?
Gone are the days of worrying about drivers, or having to remote-in to install printers for users, or trying to step-by-step them through it, themselves. Documentation is brief and the platform (for end-users) is very intuitive anyway. It's freed up so much time for our HelpDesk staff.
Best print management SaaS out there
What do you like best about the product?
Ease of use, pricing, support is easy to work with and porting over from our old print server was a breeze.
What do you dislike about the product?
In my opinion, there's no downsides. I wouldn't trade PrinterLogic for anything else.
What problems is the product solving and how is that benefiting you?
PrinterLogic helped us get over the PrintNightare situation. We saved dozens of hours per month in troubleshooting and trying to make our print server work witht he mitigations for PrintNightmare.
Good solution, saves a lot of time
What do you like best about the product?
Vasion Print removes the need for manual installation of printers, and equips you with database of your printers segregated as you wish, which is very helpful when you need to deploy large number of new users / printers / install new computers due to lifecycle in your company. If you have only a handful of printers, you configure it once and it just works, remote printing is also a nice bonus.
What do you dislike about the product?
Creating / editing printer profiles is a bit laggy, but that might just be my network.
What problems is the product solving and how is that benefiting you?
At my previous company where we didn't have any solution for printers (was also a large scale operation), I used to install all printers, drivers etc. manually, which made it a huge headache with large numbers of printers and employees coming and going away. When user is able to install new printers with a few clicks - it saves a lot of time.
End User Simplicity
What do you like best about the product?
The best part of the product is the end user simplicity. Users are now able to click a button and then see every printer listed available and just click to add. This is a lot more efficient than using a traditional Microsoft print server.
What do you dislike about the product?
The driver repository I think could be improved. If drivers for models are pre-loaded, or links to be added to help find and easily install, this could help administrators a lot.
What problems is the product solving and how is that benefiting you?
The issue that has been resolved is end user ease of access. Previously, users would have to know the print server name and url along with the printer name and go through all these steps to connect to a printer. Now, this all goes away! They are easily able to see the name of the printer and the description/location of the printer after just 1 click into the portal!
A Great Set It And Forget It Product
What do you like best about the product?
PrinterLogic continues to work well for us, but I do have a few caveats that they can hopefully resolve sooner than later.
We had a slew of new laptops that came in that we ordered with Snapdragon Processors. We could not get to Printerlogic to work, and reached out to them for assistance.
They advised they do not support these processors and there was no workaround.
They did state they are working on a fix, but we had to box up and send back a slew of laptops because of this. A bit crazy that they don't support all processors for their software.
We had a slew of new laptops that came in that we ordered with Snapdragon Processors. We could not get to Printerlogic to work, and reached out to them for assistance.
They advised they do not support these processors and there was no workaround.
They did state they are working on a fix, but we had to box up and send back a slew of laptops because of this. A bit crazy that they don't support all processors for their software.
What do you dislike about the product?
Release a fix to allow Snapdragon processors to be able to be used with Printerlogic. Tech I spoke to advised the fix COULD be in the fall, but no guarantees and could be much longer than that. We simply couldn't wait that long while having users without the ability to print.
What problems is the product solving and how is that benefiting you?
It solves our problems with admin-less printer installs and queue configuration in a centralized, easy to manage area.
Makes Printer Management Manageable Again
What do you like best about the product?
Allowing us to manage our fleet of printers across several offices all around the country, and empowering end-users to install printers in an easy-to-use interface. I use this software daily, and it's extremely easy to implement. It has all the features we need to be able to manage our printers remotely, without print servers or requiring a tech on-site.
I can't speak on the Customer Support, since I have never had to contact them, but that's probably the best compliment I can pay for any platform or service.
I can't speak on the Customer Support, since I have never had to contact them, but that's probably the best compliment I can pay for any platform or service.
What do you dislike about the product?
Honestly can't think of any downsides or dislikes.
What problems is the product solving and how is that benefiting you?
Allowing our end-users, who often travel between offices, the ability to easily install and manage printers in the various different offices we have across the country. Easily able to manage print jobs, monitor status and update drivers from our end as well.
Solid Cloud Printing Solution
What do you like best about the product?
The solution has been easy to implement, and more reliable than our previous solution.
What do you dislike about the product?
I am not aware of any downsides to the product.
What problems is the product solving and how is that benefiting you?
Our servers are primarily in Azure, not on-prem, so we needed a cloud-based printing solution.
Printerlogic makes printing easy!
What do you like best about the product?
Being able to setup printers and deploy them to staff so easily. Printer logic has all the web portals available in one spot so troubleshooting issues is simple. It was a quick and easy switch over from Azure and you barely have to touch it once its setup. We only use it to setup more features for our staff as the printers require little to no maintenance for consistent use.
What do you dislike about the product?
We have run into some issues with Azure integration for logins but overall it has been easy to have workarounds or solutions implemented.
What problems is the product solving and how is that benefiting you?
The organization of printers and the ability to setup key features so easily are the most important things to our team. You can easily see what printers are color or duplex so staff can see exactly what they need. We have different types of printers and they have all worked flawlessly with printerlogic
Great Product!
What do you like best about the product?
They allowed us to move away from our on site print server
What do you dislike about the product?
Deploying to end-users. But that isn't really their fault, the issue is our legacy infrastructure
What problems is the product solving and how is that benefiting you?
We got to remove our on prem server
Impeccable service
What do you like best about the product?
It has been great so far. Impeccable service. The options it provides with Printer drivers and profile enablement is very admin friendly. The tool itself is very simple and with its SaaS feature, it has added cherry to the cake.
What do you dislike about the product?
Pull Print Costs : The cost quoted is a bit too high and hence we have not gone with this feature. Seeing the excellent support with other features, i hope we can negotiate on this
What problems is the product solving and how is that benefiting you?
Print Management
showing 71 - 80