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Extremely helpful company with great support and a platform that has transformed RAF Media
What do you like best about the product?
Within the Royal Air Force we had a number of challenges in storing and accessing media content. After extensive research we began our discussions with Imagen and found the personnel to be very helpful in understanding our aims. The software is a game changer in the way that we store and search for content across the whole force. The ongoing support from the simplest of questions to some specific needs have all been responded to quickly and professionally.
What do you dislike about the product?
Not much. Some of the back end Admin areas could do with review to make it more user-friendly for admins. Perhaps some more support videos around various features would be useful too.
What problems is the product solving and how is that benefiting you?
Three problems:
1. Content stored on multiple devices across the RAF
2. Content not catalogued and not accessible (no easy way to find / not accessible outside of military systems)
3. Same content recreated by disparate groups as they were not aware it was already available
All three problems have now been resolved, with a much larger user base interacting with content on a daily basis.
1. Content stored on multiple devices across the RAF
2. Content not catalogued and not accessible (no easy way to find / not accessible outside of military systems)
3. Same content recreated by disparate groups as they were not aware it was already available
All three problems have now been resolved, with a much larger user base interacting with content on a daily basis.
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Top product and Support team to go with it
What do you like best about the product?
The Support team are always helpful, will do everything they can to help with the issue.
Our Account manager is always up for a chat if there is anything we want to ask and will point us in the diretion of someone at Imagen if needed.
Our Account manager is always up for a chat if there is anything we want to ask and will point us in the diretion of someone at Imagen if needed.
What do you dislike about the product?
Unfortunately our system is stored elsewhere no fault of Imagen, but does mean sometimes the connection is not quite there.
What problems is the product solving and how is that benefiting you?
Distribution of content
Imagen Review Chelsea FC Media Manager
What do you like best about the product?
Live clipping capabilities are great. It is also very easy to archive everything in great detail and locate media easily.
What do you dislike about the product?
Collections could be improved. A full screen options in which you can drag and drop media from one collection to another.
What problems is the product solving and how is that benefiting you?
Archiving solutions along with great access for all editors. This has saved us a lot of 'collecting footage' tasks, which used to take up most of our day to day. It has been a great time saver and is easy for all editors to pick up quickly, freelance or in house.
Industry-leading asset management experience
What do you like best about the product?
The relationship with Imagen account managers has been exceptional. Regular updates, weekly calls and prompt responses to queries has enabled us to utilize the platform to it's full capabilities and create solutions to our problems as they arise. We have also requested several integrations with 3rd party platforms outside the scope of our agreement, which have all been achieved successfully.
What do you dislike about the product?
We are somewhat limited by what the product allows us to do. For example, we would like to filter records by multiple different annotations in the search results window but this is not currently possible. The user organization/department/group structure is somewhat fragmented, which has taken considerable effort to fully understand.
What problems is the product solving and how is that benefiting you?
We are able to house all ICC media assets within a single location for the first time, with the ability to limit user access and permissions to any required level of detail.
Recommendations to others considering the product:
I would highly recommend the platform to any federation or body with vast quantities of media requiring organisation. I would recommend others that require complex tiers of user access and permissions to fully understand the capabilities and administration of the platform prior to onboarding users.
A fantastic product that serves our requirements
What do you like best about the product?
The speed of the platform combined with the customer service received from the Imagen team has been fantastic. We feel that in a short space of time we have created with Imagen's help a video archive capable of providing all our stakeholders with a smart, reliable and quick product. The turnaround time on extractions to downloads is very impressive and we feel that the look and feel of the site is very high end.
We've also had a great customer experience working with our account managers who are always there whenever we have any urgent requirements or need to make any large amendments to the system.
We've also had a great customer experience working with our account managers who are always there whenever we have any urgent requirements or need to make any large amendments to the system.
What do you dislike about the product?
At this current stage not having the search function to look through the entire archive and for the results to be combined is what we feel is missing. We'd like the ability to search all matches for specific filters and have the results return to us in a unique list. Currently if we were looking for every specific instance of something happening to appear in one search return we would have to go through them one by one. I do however believe with the great support we receive from the Imagen team we will eventually get there.
What problems is the product solving and how is that benefiting you?
We have a vast amount of footage dating back decades and to have it in such an organized, easy to use and intuitive system is really important to us. In such a fast paced environment such as video production it is crucial the platform allows us to access the required footage quickly and painlessly. In the short time we've been working with Imagen we've definitely found that the platform is capable of meeting these requirements. We are also trying to combine all our video platforms in to one product that can serve our requirements out in the field on a daily basis. With Imagen we now believe it is possible to have a one-stop shop for our video footage with incredible ease of use.
Recommendations to others considering the product:
Imagen provides fantastic service and has really taken our product to the next level.
Good distribution platform with helpful support
What do you like best about the product?
It serves our purposes exactly as we require, and when it doesn't the team at Imagen come up with effective solutions
What do you dislike about the product?
Takers might find it a bit click heavy if they're downloading lots of content - only a very minor issue though!
What problems is the product solving and how is that benefiting you?
We are able to distribute all of the elements for a live broadcast and all of our post produced content from one platform which is easily navigable. Everything being centralised and visible is ideal for rights holders and saves masses of extra work for our team
Review
What do you like best about the product?
Professional, quick, knowledge of the sector
What do you dislike about the product?
Base product is "universal", so changes impacting the root are difficult
What problems is the product solving and how is that benefiting you?
Opening up our archive to internal and external users
Imagen and Higher Ed: a great MAM fit
What do you like best about the product?
Imagen's ability to easily ingest media, customize metadata fields, create collections, and create subclips makes this an excellent tool for our experienced users and easy-enough tool for our less savvy users. At this moment, Imagen's capabilities far exceed our need, and we look forward to growing into the robust media management and delivery capabilities. Additionally, we've asked a number of times for feature requests and customizations, and the Imagen staff has been wonderful; many of these requests were handled quickly, and a few are on the docket for later implementation.
What do you dislike about the product?
Imagen is designed for businesses that deal in tremendous amounts of media. We're a smaller organization with less intricate sharing and distribution needs. We're still in our first year of using Imagen, and it's got more bells and whistles than we need. This can can make it complicated for those who aren't in the interface regularly. Additionally, most of our users simply need to upload media and quickly grab an embed code to place media on a website. The smart--though not terribly intuitive--privacy settings will require some extra assistance as we work with our less-frequent staff/students/users.
What problems is the product solving and how is that benefiting you?
Our home grown MAM was showing its age. Some of the competitors have very functional storage and distribution capability, but often those interfaces and capabilities are also built on older concepts. Imagen is forward thinking and gives us more capability than limitations. We'll continue to move our existing media assets into Imagen . . . while also uploading and working with the new ones that pour in weekly.
Recommendations to others considering the product:
Imagen is a bit more expensive than others products, but it's focus on serving businesses effectively help us skew toward it. It has capabilities that other designed-for-higher ed products don't, and we look forward to tapping into those tools as well.
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