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CyberArk Secure Cloud Access

CyberArk

Reviews from AWS customer

1 AWS reviews
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External reviews

6 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Isaac-Hammond

Privileged access has gained full audit trails and now provides real-time accountability

  • February 17, 2026
  • Review provided by PeerSpot

What is our primary use case?

Privileged access management, governance, and audit are the primary use cases for CyberArk Secure Cloud Access. For audit and governance purposes, you want visibility into who accesses what, at what time, and what they do. When deploying CyberArk Secure Cloud Access, you gain this visibility. If you need to audit something that has already happened, CyberArk Secure Cloud Access can help you understand who performed an action. For example, if a database administrator logged into a device or operating system via SSH, CyberArk Secure Cloud Access monitors the person so you know exactly what they did. If there is downtime caused by human error, perhaps a configurational error by a networking administrator, the PAM solution can help you understand that Isaac performed this action at this specific time and that action caused the downtime.

CyberArk Secure Cloud Access also prevents risks because you must go through the platform to access the environment, which limits your risk surface area and reduces risk overall. There are many reasons that organizations deploy CyberArk Secure Cloud Access. Some deploy it because it is part of their policy or standard, others deploy it for risk reduction, and others deploy it because they want to audit what their people are doing and manage their metrics.

What is most valuable?

Dynamic role-based access enhancement increases security based on user IDs and identification. You map users to applications by taking the application ID and user ID. Dynamic role-based access helps you identify which user is accessing what, with what device, at what time, and the level of access the person has for doing what they are doing.

Audit trails are the main functionality of CyberArk Secure Cloud Access. By monitoring the privileged activities that are occurring, CyberArk Secure Cloud Access gives you visibility and insight while mapping every log and providing meaning to the logs of whatever is happening. There is even live recording of whatever you are doing. When you log into a system, CyberArk Secure Cloud Access monitors the activities you are performing. If you log into a Windows operating system and access applications, it continuously records until you log out of the system and saves that recording.

What needs improvement?

CyberArk Secure Cloud Access involves substantial effort when performing on-premises deployments. The SaaS or cloud version is less time-consuming compared to the on-premises deployment. With on-premises deployment, you must do a great deal, including spinning up the infrastructure itself and adding it to the HSM before integrating or onboarding where you want to control through PAM. This requires significant human resources.

The deployment complexity may not be entirely accurate in my assessment because it has been a while since I left the engineering aspect and moved into more managerial roles. Before, when I was using it, too many components were involved in CyberArk Secure Cloud Access deployment. You need to understand every component because the least mistake results in being completely locked out of the system. Having too many components makes the deployment difficult and is not easy to understand. You have to be technically inclined to perform the deployment successfully.

For how long have I used the solution?

I used the solution since 2019.

What do I think about the stability of the solution?

CyberArk Secure Cloud Access operates in real-time for monitoring purposes. You must go through CyberArk Secure Cloud Access to access what you want to access. If CyberArk Secure Cloud Access is down, you cannot access anything, which is a double-edged sword. It becomes more secure overall, but when that security measure is not in place, you cannot access your environment. This is especially problematic when using a trial version of the license. If the trial license expires before you activate your product, that becomes a significant problem.

What do I think about the scalability of the solution?

The scalability of CyberArk Secure Cloud Access depends on the organization and how large the organization is for which you are onboarding or deploying the solution. If you have extensive infrastructure, then CyberArk Secure Cloud Access takes considerable effort to implement. However, if you have a small to medium-sized enterprise, you can typically complete your deployment in roughly a week.

How are customer service and support?

We were partners and a Tier 1 partner with CyberArk Secure Cloud Access, so the support was very high. I even know the regional engineer for CyberArk Secure Cloud Access for both West Africa and East Africa. The support was really excellent. We could log cases and receive help. We could jump on a session with an engineer to assist us. As long as you have a license from them, the support is available during deployment. The level of support depends on the kind of support you have. Because we were a Tier 1 partner with CyberArk Secure Cloud Access, the support was excellent. They have even come down to Ghana to provide support.

How would you rate customer service and support?

Negative

What other advice do I have?

CyberArk Secure Cloud Access has vast out-of-the-box integration interfaces. It integrates into almost everything within the enterprise infrastructure. I would rate this review an 8 overall.

    AtulGujar

Ensures high availability and robust security for critical sectors

  • April 07, 2025
  • Review from a verified AWS customer

What is our primary use case?

I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure tunnels between on-premises and the cloud. I create secure environments using VPN, CPM, and PSM servers both on-premises and in the cloud, and handle installations and configurations across a variety of systems including physical, cluster, and virtual servers.

What is most valuable?

CyberArk Secure Cloud Access offers high availability, ensuring no downtime as it is cloud-based. The solution provides robust security features essential for financial and banking sectors to avoid network and connectivity issues or security breaches. CyberArk's integration capability is highly valuable, as it allows seamless management of privileged accounts across various databases, network devices, and operating systems, unlike other products that require additional API development.

What needs improvement?

CyberArk Secure Cloud Access has limitations in support for on-premise teams. When issues arise with the VPN portal or the frontend, the admin team must directly engage the vendor, which can be time-consuming. It is important for critical support to respond within fifteen to twenty minutes to minimize business impact.

For how long have I used the solution?

I have been using CyberArk products for over eight years. My experience covers several versions, most recently from version 10.5 to the latest 14.4, and I have been involved in the total implementation, installation, and configuration for more than forty clients.

What was my experience with deployment of the solution?

Technically, CyberArk's deployment is efficient, but sometimes for critical cases, the response time can be delayed. There is a need for immediate vendor support in urgency, especially for severe issues that impact the business significantly.

What do I think about the stability of the solution?

CyberArk Secure Cloud Access ensures high availability with its cloud infrastructure, minimizing downtime. It is highly stable and reliable.

How are customer service and support?

The technical support from CyberArk is generally good. They adhere to SLAs, and most issues are resolved effectively. However, for critical cases, support response needs to be quicker. Sometimes, contacting the right team for severe issues can take longer than preferred.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of CyberArk Secure Cloud Access is straightforward, given its proactive communication and support in terms of providing updates and new features regularly through client conferences.

What about the implementation team?

I am involved in implementing and configuring CyberArk across numerous setups, including integrating it with third-party solutions like Qualys and SailPoint.

What's my experience with pricing, setup cost, and licensing?

I am not directly involved in pricing aspects, but I am aware that CyberArk is considered costly compared to other products. Nonetheless, its comprehensive security and functionality justify its price.

What other advice do I have?

Overall, I would rate CyberArk Secure Cloud Access around eight or nine. I recommend CyberArk Secure Cloud Access because it offers unmatched security features, essential for critical sectors like finance and banking, despite being more expensive than other solutions. I give it a rating of 8 out of 10.

    Information Services

Best PAM based Application

  • January 29, 2025
  • Review provided by G2

What do you like best about the product?
The security of the accounts, safes or servers with user friendly GUI.
What do you dislike about the product?
More features to be added to the new GUI
What problems is the product solving and how is that benefiting you?
It is helping users secure there servers and privelege access to those servers as management application.

    Lovepreet S.

Good for Authentication and security Purpose

  • January 27, 2025
  • Review provided by G2

What do you like best about the product?
It's Identity User Portal which helps apps to be open from one window no need to login everytime in every other app. Also can add your mobile as authenticator device with push notifications.
What do you dislike about the product?
Nothing so far I have experienced, its working as desired.
What problems is the product solving and how is that benefiting you?
It's solving my problem to remember Login username & passwords and login URL's which is a hassle to keep some where. It's displaying every app on the portal which I can acces by single click.

    Adarsh M.

Helpful to use

  • March 23, 2024
  • Review provided by G2

What do you like best about the product?
Its security with the cyber attacks and threats is good. Also its ease of use.
What do you dislike about the product?
Though it's a cloud access so sometimes it's required high bandwidth and internet connectivity to access and control the system.
What problems is the product solving and how is that benefiting you?
To secure our application product we used cyberArk.

    Cruz S.

Secure Your Cloud Platforms Using CyberArk Cloud Entitlements Manager

  • September 25, 2023
  • Review provided by G2

What do you like best about the product?
Cross platform support, i.e all the market leader cloud service provider is supported.
What do you dislike about the product?
Subscription model, which entitles to purchase license based on no. of workspace. Doesnt think it will help for large organisation.
What problems is the product solving and how is that benefiting you?
It actually scans my entire workspace, and gives me the insight or nalaytics of how the seurity breach can be mitigated.

    Meet B.

It has been a very useful tool to get the production access with maximum security.

  • July 07, 2023
  • Review provided by G2

What do you like best about the product?
Its a one stop solution to all the mainframe cloud requirements without requiring to reach to higher management for approvals whenever there are changes to be implemented and also with maximum security.
What do you dislike about the product?
Nothing to dislike about this. This is the best in market right now.
What problems is the product solving and how is that benefiting you?
It is providing service to manage multicloud environments with safety.

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