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    User:753129

Works on machine learning, reduces risk, and saves time

  • August 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

We utilize SentinelOne Singularity Complete as an EDR and MDR solution for both our clients and internal operations.

We wanted to offer our clients a next-generation, AI-based antivirus solution for their endpoints, which is why we opted for SentinelOne Singularity Complete.

How has it helped my organization?

We incorporate SentinelOne Singularity Complete as a component of our multifaceted cybersecurity approach. Therefore, its capability for integration, as well as its capacity for data ingestion into NXDR, holds great significance for us.

SentinelOne Singularity Complete functions effectively in ingesting and correlating data across all our security solutions. While we employ an additional SOAR for more extensive correlation, SentinelOne Singularity Complete performs exceptionally well at the endpoint.

SentinelOne Singularity Complete is utilized as a component of our Managed Detection and Response service, resulting in a reduction in the number of alerts forwarded to us.

It helps free up our staff to focus on other projects.

SentinelOne has helped reduce our MTTD. It has also helped reduce our MTTR.

SentinelOne Singularity Complete helps our organization save money through pass-through cost savings.

It helps reduce the risk for our organization.

What is most valuable?

The most valuable feature is the machine learning capability, as opposed to the traditional rule-based antivirus. This is essential for effectively stopping malware attacks.

What needs improvement?

We are not utilizing all the features available with SentinelOne Singularity Complete, including the built-in XDR and Ranger, due to the substantial associated costs. There is potential for improvement in the cost aspect.

The area in which I would recommend SentinelOne to continue progressing is focused on enhancing its product. This involves not only internal development but also strategic partnerships similar to the Wiz integration which brings a lot of value.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for three years.

What do I think about the stability of the solution?

It is stable. The downtime has been minimal.

What do I think about the scalability of the solution?

The solution has met all of our scaling requirements.

Which solution did I use previously and why did I switch?

I previously used ESET and McAfee. We sometimes still use Microsoft Defender for some use cases and we have some clients that still prefer to use CrowdStrike.

What about the implementation team?

The implementation is carried out in collaboration with our partner, ConnectWise. While we handle the agent deployment, they manage all the configurations.

What was our ROI?

If we weren't using any protective measures, and we were consistently experiencing security breaches, this would result in an exponential level of risk when compared to an alternative solution. Expressing this concept can be quite challenging. How would we even identify if a breach has occurred? Typically, we'd notice something like data encryption taking place.

So, I believe implementing robust cybersecurity measures is an essential aspect of operating in any technology-dependent field today. It's essentially become a fundamental requirement. That's how we perceive its significance in the present day. Therefore, we communicate this necessity to all our clients and that is where the return on investment can be perceived by using SentinelOne Singularity Complete.

What's my experience with pricing, setup cost, and licensing?

The cost of utilizing all the features of SentinelOne Singularity Complete is high.

What other advice do I have?

I rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete EDR and MDR endpoint agent is a fantastic product. We layer that with other solutions as opposed to only using SentinelOne Singularity Complete.

SentinelOne is undoubtedly a market leader, and I believe it offers a comprehensive and excellent solution. It is on par with other next-generation or AI-based antivirus solutions available in the marketplace.

Depending on the organization's current solution, if they are transitioning from a product like ESET, then the approach to antivirus will be completely different. If they are transitioning from CrowdStrike, I believe the change will be less significant. Testing needs to be conducted, but I anticipate that they can observe immediate value from SentinelOne Singularity Complete. Furthermore, I am confident that they can deploy it without significant concerns about increased risk. Personally, I have never been worried about introducing additional risk by using SentinelOne Singularity Complete.


    Daniel Caban

Provides great visibility, real-time detection, and time savings

  • August 16, 2023
  • Review provided by PeerSpot

What is our primary use case?

One of the companies we conduct business with received ransomware. As a result, we sought to enhance our security posture, commencing with our employees. SentinelOne Singularity Complete was procured to gain visibility into our company's resources. We aimed to possess the capability to detect whether our users were encountering malware, viruses, or incidents.

How has it helped my organization?

We used to employ Norton antivirus on all our assigned desktops and laptops. Unfortunately, we had no visibility in this setup. Consequently, if a user were to acquire a virus or download malware or anything suspicious, we wouldn't be informed. While users do receive prompts indicating suspicious activities, they might not always report them. Hence, gaining visibility became our top priority. I required a solution that would allow me to monitor such activities. For example, if a user were to download something malicious or suspicious unrelated to their daily tasks, or even if they were to download malware, I needed immediate visibility. This would enable me to promptly quarantine the threat, resolve the issue on the affected device, and collaborate with the respective employee. The goal was to raise awareness about their downloads, educate them on safe practices, and enhance their overall understanding of their actions. SentinelOne Singularity Complete helps address our requirements.

The primary advantage of SentinelOne Singularity Complete for our organization is enhanced visibility. The secondary benefit is my belief in the product having a much stronger support system. This implies that no one in the company has the necessary resources to identify and address malware effectively, resulting in their product not being up to par in terms of providing comprehensive protection for end users. While our previous endpoint management, Norton, was good, it fell short of greatness. I strongly feel that no other product truly excels. I've gone through numerous reviews, made comparisons with alternative solutions, and utilized other options. This wasn't just a slight improvement in polish; it genuinely ensures the safeguarding of end users and the entire company.

I haven't received many alerts. Ironically, of the alerts that I have received, most were originating from my device. As I am the technology leader for the organization, there were certain tools on my laptop that were flagged almost immediately upon installing the agent. So, in an ironic twist, I was flagged. However, it's actually quite positive that my end users haven't engaged in any activities that could be deemed malicious or suspicious. I receive emails and reports promptly, so I'm genuinely surprised that the tool behaves this way. Interestingly, when it did flag certain processes and software on my devices, they were actually legitimate pieces of software that I regularly use. Nonetheless, I'm pleased that SentinelOne Singularity Complete was able to promptly detect these instances.

I am the sole technical person in the company, and the solution has enabled me to concentrate more on enhancing the organization's security posture. This foundation and framework have paved the way for me to pursue additional projects in the field of security for our organization.

The mean time to detect is nearly real-time. When I identified potential threats, the response was nearly instantaneous after installing the agent and running the initial scan. It promptly identified all issues. I received an immediate notification to quarantine those processes and applications. This allowed me to conduct a more in-depth investigation and confirm that these processes should not be present on the device.

SentinelOne Singularity Complete has unquestionably aided in diminishing our organizational risk. The solution significantly reduces overall risk, just as it claims. I have examined numerous white papers and engaged in discussions with numerous individuals within the organization to establish a sense of confidence in recognizing SentinelOne as a market leader. Their enduring presence is apparent, coupled with their commitment to thorough research, which is consistently integrated into their products to ensure their relevance and continued usefulness for consumers.

What is most valuable?

The visibility component is the most valuable feature. Having the capability to delve into the specific resources that the devices are actively using provides us with the breadth and visibility that we seek. Additionally, being able to accurately track our users' activities, such as identifying when they are downloading PDF attachments, enables us to promptly detect any potential issues.

What needs improvement?

I would have liked the dashboard to be more user-friendly. I often have to navigate through several menus to locate exactly what I'm searching for. I had difficulty finding the site token required for device installation or agent installation on devices. It actually took me quite a while to locate these menus. Instead of having them at the top after selecting from the left-hand side, they list the sub-menus at the top. This forces me to scroll through my screen to access all the different sub-menus. If they were placed underneath the main menu or bookmarked on the left-hand side, it would make navigation significantly easier.

I would appreciate having more comprehensive reporting. While I believe the current reporting is accurate, I find it slightly simplistic in my view. However, I want to note that I've been using the product for only about a month, so it might take more time to fully process the information and generate detailed reports.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for 2.5 years.

What do I think about the stability of the solution?

SentinelOne Singularity Complete is stable. I haven't encountered any crashes or errors during installation. There have been no unusual glitches on the management console. Over the l;ast 2.5 years I'm extremely satisfied with the solution.

What do I think about the scalability of the solution?

I don't have any issues with the console scaling. When I logged in earlier today, SentinelOne performed a complete site upgrade in the background, and I didn't even notice it. Scalability is also not a problem with agent inflation in my company. I have been able to deploy agents without any trouble. Initially, there was a minimum purchase requirement, which was slightly higher than our install base's cost. However, I was comfortable with purchasing the additional licenses. Therefore, if we do experience growth, licensing won't be an issue. I want to ensure that we remain within the appropriate range for that.

I have been informed that even if we experience a sudden surge in growth among our customers and we continue scaling and deploying agents, we will catch up with the licensing costs beyond our initial purchase price within the year. So, I am confident that they can scale effectively. Although my installation is relatively small in comparison to some larger organizations I've worked with in the past, I am aware that these products can scale to accommodate thousands of devices. I have full confidence that if we were to experience explosive growth within our company, I would be able to manage it without any issues.

How are customer service and support?

I only had to use technical support once because my email address had not been added to various websites they have, such as their tech support and community website. For that issue, I had to contact my account manager because the tech support site hadn't recognized it yet. However, that single email was corrected almost immediately. Within five minutes, a community manager contacted me, informing me that I had been added, and I could proceed to log in to all the different sub-websites of SentinelOne to access the various resources they provide. The matter was resolved extremely quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Norton AV. We chose to switch to SentinelOne as a more advanced NextGen AV that was enterprise ready. We made the switch as our company began to grow.

How was the initial setup?

The initial setup is extremely easy. I collaborated with my team to grant trial access, allowing me to configure a single device and assess its functionality. Furthermore, the website's cloud segment was established automatically by SentinelOne. Upon downloading the package, it was promptly recognized, and the device was seamlessly incorporated into the cloud-based management console. This enabled me to effectively oversee, configure, and comprehend its settings. The overall process struck me as remarkably straightforward, even when I noticed that there was an error in the naming of my management console. A quick email to my account manager rectified the issue, with their prompt resolution at their end.

I completed the deployment on my own.

What about the implementation team?

No 3rd party was used for the deployment. After the initial portal was set up for us, the installation on the devices was straight forward.

What was our ROI?

No real ROI, however, I do feel more secure as a company knowing our devices and servers are protected with a terrific solution from SentinelOne.

What's my experience with pricing, setup cost, and licensing?

Licensing and pricing were inline with my expectations. There was a minimum license requirement, but as we continue to grow, we were ok with that minimum purchase requirement.

Which other solutions did I evaluate?

SentinelOne (Winner), Carbon Black, Trend Micro.

What other advice do I have?

I would rate SentinelOne Singularity Complete as a ten out of ten. The reason is that I found the visibility I was looking for. It identifies suspicious software immediately; I experienced this firsthand when it detected such software on my device while I was using certain tools. This assures me of the solution's effectiveness. The management dashboard is largely user-friendly and provides all the information I require. It allows me to search deep within the processes of the running instances. Therefore, I consider it a strong offering, especially since many competitors provide similar services. In terms of knowledge, SentinelOne Singularity Complete competes well with these other vendors. I am highly satisfied with my purchase.

SentinelOne Singularity Complete's ability to save us costs is currently unknown. The purchase of SentinelOne Singularity Complete was significantly more expensive than the Norton software we had previously been using on our other devices. However, there is a balance, and I have visibility into this. I have the agent and the support of a much larger organization that is specifically focused on this. Therefore, the increased cost is justified for what we are aiming to achieve. While it might potentially save us a significant amount of money if one of those devices becomes infected with serious malware that leads to ransomware or similar issues, its primary purpose is also to prevent such situations. In conclusion, whether it will ultimately save us costs is a complex question with both positive and negative aspects.

I downloaded the package from the cloud and had to search extensively to find the site token for proceeding with the installation. It would probably be easier if the package were downloaded directly from the cloud. The solution would recognize that it has been downloaded from my account on the cloud and wouldn't require applying that token. I think that might be simpler from an administrator's point of view. I appreciate the ability to create automation for updating the agents. I found that feature very useful, as it eliminates the need to update each device individually to a newer version or to manually check the cloud for a newer version. Once I approve the update, the automation tool handles the update process automatically. I really like that aspect.

Maintenance is straightforward. I accomplish this by creating automation for the agent upgrades whenever new versions are released. Once I receive the email notifying me of a new version, I access the console. In a matter of five minutes, I can generate automation that will proceed to update all the agents within our console automatically. Therefore, performing this task doesn't require much effort from my end.

I value SentinelOne as a strategic security partner. I have experience with other security products within much larger enterprises, some of which are significantly more expensive. Certain products require an entire team to initiate and run, demanding a substantial amount of time and effort to set up the infrastructure, create the necessary site, and proceed with deploying project management, involving multiple meetings. My engagement with SentinelOne was quite streamlined. I had only two meetings with them: one to familiarize myself with the product and a second one to make the purchase and understand the procurement process. Everything was handled by their team from the backend. If I remember correctly, these interactions took place on the same day. I had a meeting around ten o'clock, and by approximately three o'clock, the management console was prepared for my access. This allowed me to start deploying the agent for testing purposes. In my view, SentinelOne exhibits a customer-centric approach. They not only focus on the security aspects of their consumable product but also prioritize their customers. The professionals I collaborated with demonstrated a clear understanding that their clients come first. Overall, I am deeply impressed with SentinelOne. While I have experience with other vendors and larger corporations that hold more industry recognition, my comprehensive impression of SentinelOne over the month and a half of evaluating the product, and the subsequent month of using it, is exceptionally positive. They indeed offer a highly effective product that aids consumers in maintaining the security of their devices.

I recommend that organizations conduct their own thorough research and due diligence. Don't solely rely on marketing speeches. The security field has numerous players, many of whom offer similar services. Personally, I have experience with some of these other solutions that function very similarly to SentinelOne Singularity Complete, including their management platforms and agent-based solutions. What stood out to me was the depth of SentinelOne's research. They delve into the core aspects of security, beyond just product user-friendliness, easy installation, or a visually pleasing dashboard. Their commitment involves meticulous research into prevalent malware and viruses. They ensure that the solutions they provide can rapidly detect zero-day attacks and malware, offering immediate protection to their customers. In my view, SentinelOne stands out because they genuinely prioritize their customers' interests. They demonstrate their commitment through their dedicated research and development, and by offering applications that effectively safeguard customers.


    reviewer2258178

Good range and functionality with increased visibility of threats

  • August 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

We deploy and manage the product for hundreds of clients.

How has it helped my organization?

We are a large global insurance company and we're trying to help proactively find a way for clients not to get breached by ransomware. This product is part of the way we do that.

What is most valuable?

The range and functionality are great.

The remote script orientation is good.

The level of vigilance is impressive.

Its ability to interact with other third-party tools has been great for us. It can work through APIs and partners and integrate well.

The solution's ability to ingest and correlate across other security solutions is helpful. It's been very important in terms of how we will move forward with the product. We're in the process of consolidating security solutions right now. Hopefully, it will help us reduce the use of some tool sets. It's helped us automate more and correlate better by bringing in data sets from different areas or systems so that we get a sense of threats. That's been really critical.

It provides increased visibility through Ranger. We don't need new agents or hardware. The ability to look for and find new devices that come onto the network helps us protect more efficiently.

It's been a great product in a couple of ways from my analysis of working on it. They have a great user interface, for example. It's easy to install and easy to support. It's allowing integration from all the different parts of our business and data points. Then there is the breadth of services that are tied into it. The support infrastructure overall has been great.

Singularity can correlate with other data and it helps us put an automated lens around everything to reduce the amount of alerts we'll get.

We can scale with the solution and not have to scale more analysts. It helps us be more efficient.

It has already helped reduce the mean time to detect. The mean time to respond has been okay.

It's also helped us save costs. We're able to deploy a standardized solution that's really well-defined and offers very good training. The ability to scale has been wonderful and it's helped reduce the overall cost of the service we provide.

Singularity helps us reduce organizational risk from a customer perspective.

What needs improvement?

I'm able to have my analyst view everything from one console, and we have multiple boxes with them, and we have to log into separate consoles to access each of those one boxes. We really need a more centralized view of all of our environments.

The MDM functionality and maturity still need improvement.

For how long have I used the solution?

I've been using the solution for two years.

How are customer service and support?

I have contacted technical support in the past. They've been very responsive and helped us drive problems to completion. We've had no issues there.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Carbon Black previously. Singularity has been much better about mean time to detect. It's likely 15% to 20% better by comparison.

Carbon Black also didn't operate from a place of integrity.

How was the initial setup?

I was involved in the initial setup and found it to be straightforward. I cannot really how long it took to fully deploy.

What about the implementation team?

We handed the setup internally.

What's my experience with pricing, setup cost, and licensing?

The pricing is great. I don't have any issues with it.

What other advice do I have?

I'd rate the solution eight out of ten.


    Ahmed Elbokhari

We have good network and device controls, as well as real-time threat detection

  • August 14, 2023
  • Review from a verified AWS customer

What is our primary use case?

SentinelOne Singularity Complete serves as our everyday Endpoint Defense solution. We oversee daily detections and manage Sentinels, workstations, and servers. We strive to safeguard our assets and environment, while also defending against malicious processes and files.

How has it helped my organization?

We utilize Visions and its services. Visions and SentinelOne Singularity Complete are closely linked because we are now monitoring not only our products, endpoints, and environment, but we have also engaged Visions as a form of Managed Security Services Provider. Another aspect I find particularly valuable is their API. As a result, we've seamlessly integrated this solution with our SIEM system, which is functioning effectively. This is undoubtedly a tool that we employ, both in conjunction with Visions and our SIEM products.

It's capability to ingest and correlate data across our security solutions is impressive. I utilize tools such as Visions and Sentinel whenever I need to access or retrieve any telemetry. These tools, along with the enhanced visibility they provide, enable me to proactively conduct threat intelligence, explore my environment, and query assets generating alerts.

SentinelOne Singularity Complete has assisted us in streamlining our security solutions. We now possess the capability to identify malicious threats, and the system will automatically safeguard the relevant information, quarantine the threats, and revert any alterations made by the threat.

It has effectively defended our environment against numerous malicious actors. With a membership of over ten thousand, the solutions help safeguard their data effectively.

Singularity Complete has helped us reduce the number of alerts we receive by approximately 30 percent. The false positive issue has been addressed by working with Visions. We remediate these issues and then classify them as false positives, rather than repeatedly receiving alerts as in other solutions. As a result, we now experience fewer alerts than initially expected from day one.

It has assisted in releasing our staff to focus on other projects and tasks. Visions reviews all alerts, forwarding only the true positives to my team for investigation and response.

The agents are live, so our Mean Time To Detect is in real-time.

Our mean time to respond is in real-time. If an issue is escalated by Visions, we receive it instantly. Once it's recorded on the disk, it promptly gets escalated to them. They detect it, review the matter, and subsequently escalate it to us. Then, we review it together, all in real time. There is no downtime during which we have to wait.

SentinelOne Singularity Complete certainly reduces costs for our organization, as we need fewer personnel and don't have to involve numerous analysts due to the presence of Visions. It has also decreased our organization's risk by approximately 30 percent.

What is most valuable?

I appreciate the network control as well as the device control. These two features are truly excellent. I occasionally utilize the custom rules as well.

What needs improvement?

I would love to see improvement in the integration of SentinelOne Singularity Complete and Visions to better utilize the information we receive.

The browser extension for SentinelOne Hunter is a product designed for monitoring and detecting at a browser level. This library is widely recognized. It should not only detect incidents but also proactively block them within the browser environment. Therefore, I would appreciate seeing the browser extension react more effectively to events, going beyond mere detection.

For how long have I used the solution?

I have been using SentinelOne Singularity Complete for one year.

What do I think about the stability of the solution?

I rate the stability of Singularity Complete nine out of ten.

What do I think about the scalability of the solution?

I rate the scalability of Singularity Complete nine out of ten.

How are customer service and support?

We have used technical support a few times, and they were excellent and very competent.

How would you rate customer service and support?

Positive

What was our ROI?

We have seen a return on investment.

Which other solutions did I evaluate?

The organization assessed Carbon Black but found greater value in SentinelOne Singularity Complete.

What other advice do I have?

I rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete is a mature solution that offers a multitude of features and the potential to enhance security within an organization. This presents significant value for security professionals.

We have deployed SentinelOne Singularity Complete across multiple divisions, various business units, and numerous locations spanning Europe, the US, and Japan. As a global organization, Singularity Complete seamlessly integrates with any internet-enabled entity, providing robust agent support upon connection.

Two individuals are responsible for the maintenance tasks, which include updating agents, upgrading policies, and deploying packages.

Having SentinelOne as a strategic security partner is a positive development.

Before assessing Singularity Complete, we need to dedicate a substantial six-month period to thoroughly engage with the product. This entails working with it on a daily basis, comprehending its intricacies, and obtaining full administrative rights to explore and interact with all its features and functionalities.


    Jessica V.

one of the best EDRs I've used

  • August 14, 2023
  • Review provided by G2

What do you like best about the product?
I love the design of the console, it is very easy to use and understand, this makes it easier to manage the alerts that come from the endpoints unlike its competitors .
What do you dislike about the product?
It would be nice if you could implement that the installed agents update themselves, to avoid creating policies in the MDM every time a new version is released.
What problems is the product solving and how is that benefiting you?
Sentinelone has helped us detect threats on my company's devices that other antivirus programs don't, and it rarely gives us false positives.


    Paper & Forest Products

Complete solution with additional features

  • August 14, 2023
  • Review provided by G2

What do you like best about the product?
the telemetry analysis engine; it easily allows you to run queries looking for any indices of compromise.The incident analysis is also very detailed and allows you to graphically explore the chain of events that preceded and followed an incident
What do you dislike about the product?
Lacks traditional antivirus features such as web filtering or ability to block applications directly at the endpoint level.
In some cases, it happened that some applications did not work after installing the agent without generating console-side notifications
What problems is the product solving and how is that benefiting you?
Maintain a high level of client security. Being able to verify telemetry through the use of a datalake where event correlation can be performed. It allows us to verify the reliability of the alerts generated by the siem


    Utilities

XDR That Can Meet Your Needs

  • August 14, 2023
  • Review provided by G2

What do you like best about the product?
The managed service portion of the product allows us to gain more coverage and helps us scale. The product has performed well in catching malicious files.
What do you dislike about the product?
I would like to see more integrations with other security products (i.e. SIEM, Zero-Trust Device compliance) or join frameworks like the Shared Signals Working group.
What problems is the product solving and how is that benefiting you?
It is providing us coverage via managed services. We not only get coverage, but 24x7x365 support to triage findings. This allow us to scale coverage while not adding as much overhead.


    Pharmaceuticals

Great EDR product for most environment

  • August 12, 2023
  • Review provided by G2

What do you like best about the product?
Product provides robust protection, while allowing for easy managment and oversight of enrolled devices using hte mangment console.
What do you dislike about the product?
Migration process between EDR providers is a challening process and it may block applications without active notifcations within the console, leading to a difficult experince troubleshooting compatbility issues.
What problems is the product solving and how is that benefiting you?
EDR solution that provides montiroing and protection of enrolled systems and workloads. Also provides a good platform for reviewing the overall security status of the enterprise.


    Telecommunications

SentinelOne is integrated solution

  • August 12, 2023
  • Review provided by G2

What do you like best about the product?
easy, smart and effective paticularily in deceiption techniques
What do you dislike about the product?
delay of some support and in recieving training certificates
What problems is the product solving and how is that benefiting you?
catching some intruders trying to come into my enviromeent


    Hospital & Health Care

Another happy SentinelOne customer!

  • August 11, 2023
  • Review provided by G2

What do you like best about the product?
Fair priced and we get the added service of 24/7 monitoring and alerts from their team.
What do you dislike about the product?
So far, there's nothing we don't like about SentinelOne.
What problems is the product solving and how is that benefiting you?
We switched from multiple products to secure/protect our endpoints to one SentinelOne suite. Better management and administration.