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Easy of use application, can manage via smartphone
What do you like best about the product?
It supports managing Windows, Mac and Linux operating systems. The installation process is straightforward.
What do you dislike about the product?
Currently doesn’t perform bare metal deployments.
What problems is the product solving and how is that benefiting you?
It provides a pre-defined list of applications for deployment.
Good and inexpensive software
What do you like best about the product?
I've used ManageEngine Desktop Central for over a year. Overall, I'm very impressed with the software. Support is also quite responsive if you encounter any technical issue
What do you dislike about the product?
They also don't update their Hotfix page as they create Hotfixes, only at the end of each month...They have gotten better with notifying customers of issues and releasing Hotfixes
What problems is the product solving and how is that benefiting you?
Ultimately for keeping Windows and 3rd party programs updated
intergrate
What do you like best about the product?
ease of setup and extremely easy to integrate within the business IT platform, by doing this it allows for each department to be more independent.
What do you dislike about the product?
as easy as setup can be, it isn't always easy to contact customer service. The cost I can see would be a detriment to a much smaller company.
What problems is the product solving and how is that benefiting you?
keeping much needed internal communication in its needed departments and as such allowing separate HR departments to be more unilateral in their decisions
Solid tool
What do you like best about the product?
Dependable performance and solid tech support
What do you dislike about the product?
Updates that do not sync correctly with our database
What problems is the product solving and how is that benefiting you?
Managed issues within multiple channels
Manageengine is substandard
What do you like best about the product?
Easy to use, readily available on mobile, business ready.
What do you dislike about the product?
Certain menus are confusing, interface is jumbled and hard to navigate
What problems is the product solving and how is that benefiting you?
Easy to use on my mobile device
I like this software
What do you like best about the product?
This software is easy to use and has obtimized out user experience
What do you dislike about the product?
The interface system is hard to use and cumbersome
What problems is the product solving and how is that benefiting you?
We use it to connect people and sol d problems
In-Depth, but a little confusing.
What do you like best about the product?
My experience with working with Desktop Central was limited, but I still spent a good amount of time trialing it out. It had a lot going for it and provided some valuable remote monitoring and management tools and solutions. I liked the fact that they had asset management and patch management already baked in.
What do you dislike about the product?
Unfortunately, this just didn't quite hit the nail on the head with what we were looking for in an RMM solution for our in-house environment. The UI could use a little bit of a refresh and some of the features are just a bit convoluted and more difficult to use than they should be.
What problems is the product solving and how is that benefiting you?
The ability to remotely manage our systems and provide security updates and patches was a big selling point and something that we did like.
Recommendations to others considering the product:
Just clean it up a bit and try to make the experience easier for users that may not be as technically saavy as others.
ManageEngineen Desktop Central pros and cons
What do you like best about the product?
i the total functionality of this software for inventory, remote assistance and deployment of products that keep your dekstop and laptop patches on track and updated.
What do you dislike about the product?
the only issue on this there is a delay on the product deployment and synchronization of actual tally of missing patches from the site compared to the actual devices.
What problems is the product solving and how is that benefiting you?
it helps us for the inventory, remote assistance and desktop/laptop patches deploy for IT support daily basis task
Recommendations to others considering the product:
Yes, Its the whole package tool as you already has inventory, remote assistance and product deployment.
Desktop Central for Patching and Software deployment
What do you like best about the product?
Desktop Central simplified the patch management process and improved our ability to deploy various software from scratch. Prior to DC we were using GPO which can be difficult to monitor and sometimes inconsistent, or manual installation.
In addition we can schedule workstation reboots (again this was difficult previously), produce user logon report, check hardware and software inventory.
Installation and setup was intuitive.
In addition we can schedule workstation reboots (again this was difficult previously), produce user logon report, check hardware and software inventory.
Installation and setup was intuitive.
What do you dislike about the product?
It's not an asset management solution but is almost there, which is frustrating. All we would need is the ability to add assets without installing an agent, and the ability to add custom fields for things like warranty, purchase cost etc. To be fair they bill ServiceDesk/Asset Explorer as having these features, but they seem (for us) much more than needed.
What problems is the product solving and how is that benefiting you?
Patch management, remote and automated software deployment
Great Technology Resource Tool
What do you like best about the product?
I like the ease of inventorying all hardware and software at my location. It makes easy work of tracking warranties and software licenses.
What do you dislike about the product?
There is nothing that I dislike about this software package.
What problems is the product solving and how is that benefiting you?
We have solved the problem of keeping track of computer hardware and software. We are better able to track the age of equipment, and we have a better understanding of when we need to budget for equipment replacement.
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