Sage Intacct - CAN Customers Only

What do you like best about the product?

I like that it is easy to learn as a user. Navigation makes sense.

What do you dislike about the product?

Not being able to duplicate information from previous rows. Search feature is clunky and not very intuitive.

What problems is the product solving and how is that benefiting you?

Helping us stay on track with our bookkeeping. We are able to stay organized.

What do you like best about the product?

I really enjoy the locations functionality

What do you dislike about the product?

The fixed assets module is not as user friendly

What problems is the product solving and how is that benefiting you?

Importing of data and bank feeds really saves time

What do you like best about the product?

What I like most about Sage is how it brings structure, accuracy, and efficiency to complex financial processes. It offers a dependable platform for managing general ledger activity, accounts payable, and reporting, while also maintaining strong audit trails and internal controls. Its integration capabilities and customizable reporting tools make it straightforward to pull meaningful insights and support better decision-making.

From a controller’s perspective, Sage helps streamline day-to-day workflows, reduce manual errors, and stay compliant with accounting standards. Overall, it strikes a solid balance between flexibility and control, enabling finance teams to work more effectively without sacrificing the rigor needed for audit-ready financial management.

What do you dislike about the product?

What I dislike about Sage is that it can feel rigid and unintuitive at times, particularly when I’m navigating more complex transactions or trying to correct errors. Some workflows take too many steps to complete, which slows productivity and increases the chance of user mistakes. Reporting is flexible, but it often takes additional configuration to get exactly what I need instead of feeling immediately intuitive. Integration with other systems can be inconsistent as well, which sometimes forces manual workarounds. From a controller’s perspective, these inefficiencies add friction during close and audit cycles and make processes more time-consuming than they should be, even with the system’s overall strengths.

What problems is the product solving and how is that benefiting you?

Manual, time‑intensive close processes → Close automation tools aim to make month-end “as seamless as possible” and reduce the time spent on close activities

Fragmented data and reporting → Data Cloud + integrations (e.g., with Snowflake) support more centralized, accessible financial data

Inefficient payment workflows → e-Payment solutions streamline payment processing without per-transaction overhead

Manual accounting processes and rework → Ongoing product improvements are designed to “reduce manual work” and improve workflows

What do you like best about the product?

Having used many software platforms from accounting software, to CRM, to ERP systems, I've been able to experience a wide variety of user interfaces as well as customer support. Sage's user interface is average, in that it's fairly user friendly, but not as much as others. It requires slightly above average technical skills to use, but works great! The area where Sage Intacct excels is Customer Support! Thier response time and level of suppor to requests is excellent. Their support team provides frequent feedback and followup throughout the support process.

What do you dislike about the product?

The only thing we dislike about Sage is their ever-increasing pricing. Over the five years we’ve been using them, the price has gone up by at least 10% each year. That isn’t sustainable, and for that reason alone we’re researching other options. Otherwise, we really like Sage and would happily stay with them, but a 10% annual increase in cost feels exorbitant.

What problems is the product solving and how is that benefiting you?

Sage Intacct is helping our company generate accurate Financial Statements, increase effeciencies in doing so, and decreasing the amount of time needed to do so. We also like the AI bill upload and processing service they provide.

What do you like best about the product?

The import feature for complex journal entries to the general ledger is very helpful.

What do you dislike about the product?

I don't feel like the usability is universal. Any configurations set up upon implementation cannot be exported to ensure the values and set-up to continue use is known.

What problems is the product solving and how is that benefiting you?

We have started to use the AI auto AP tool. It has cut down on the time waste with manual entry.

What do you like best about the product?

Simple to read and understand the reports.

What do you dislike about the product?

integration is limited and complex to use. Custom reporting is lacking external tools

What problems is the product solving and how is that benefiting you?

acts as financial books of records and source of financial truth

What do you like best about the product?

It has a lot of comprehensive features and components to make it a complete financial reporting package.

What do you dislike about the product?

Sometimes it can be hard to search for a specific transaction if not all information is available.

What problems is the product solving and how is that benefiting you?

Helped streamline our financial reporting and provide access to those as needed.

What do you like best about the product?

Sage Intacct makes it easy to track everything seamlessly across departments, funding sources, events—you name it!

What do you dislike about the product?

Writing reports can be a bit tricky, especially when you need to create a completely new one on the fly. While there are great support options available, I’d still recommend taking the time to learn the reporting module upfront so the process goes more smoothly.

What problems is the product solving and how is that benefiting you?

Sage Intacct allows integration between multiple products, which directly relates to cost reduction in the data entry field, as well as improved accuracy.

What do you like best about the product?

I like the easy process of uploading and running reports.

What do you dislike about the product?

I dislike that you can't edit an invoice once it's been converted from a PO. Sometimes there are updates needed and the only way to clear the invoice is to create a credit and apply it to close it out. It's pretty annoying.

What problems is the product solving and how is that benefiting you?

It's helping to process our payables and keep track of all open items.

What do you like best about the product?

Multi-Entity Consolidation: For organizations managing multiple branches, locations, or subsidiaries, Intacct automates inter-company transactions, currency conversions, and consolidations, saving hours during the month-end close.

What do you dislike about the product?

Complex Report Writer: While stock reports are great, t building highly complex custom reports can be difficult and time-consuming without training.

What problems is the product solving and how is that benefiting you?

Dimensional Accounting: Instead of creating hundreds of sub-accounts, Intacct allows you to track data using "dimensions" (e.g., location, project, department, or employee). This makes generating highly customized, flexible reports incredibly easy.